Bitched Out

So I get to work on Thursday and Karen tells me she needs to talk to me. I think, 'just fucking great'. She brings me to the head cashier office and shuts the door, which is never a good sign. She digs out this list with various topics on it. Then she pretty much rips into me. The things she brings up are 1) I call the LOD (manager) up to GS too much, 2) I need to smile more, and 3) I need to be more empathetic with guests. What the fuck ever. After she goes over her lecture and examples of what she would do, I had enough. I freaked out on her saying that they always point out the little unimportant negative things about me, but never compliment me (or anyone for that matter) when they do a good job. To this she just said that I am a good worker at GS. Well, no shit, I carry GS, but if I'm a 'good' worker then why are you having this discussion with me and have a fucking list of shit!?

My response to each and every one of her stupid topics:
1) When a guest asks for a manager, I'm going to call the LOD. It's their fucking job to address guest complaints! So sorry that I work more than anyone else so it seems like I call them up more often. I told Karen that I do call the LOD as a last resort and I wasn't aware that I was doing it "so much." It's what the guest wants, not me. The way she said it pissed me off too. She said, "All of the LODs have said that they always get called up to GS more when you are working." So basically all of them hate me? For making them do their job? Heaven forbid you get off your lazy ass and answer a guest's question. It was funny (at least to me) that night when I brought back defectives, we are supposed to call the LOD to open the trash compactor, but I didn't want to "bother" them so I just left all my garbage right next to it. I'd hate to interrupt them doing nothing to do their job.

2) Smiling more...OK, sorry I'm not a fucking robot. I told Karen that I've never been a person that smiles a lot, or for no reason. That DOESN'T mean I'm in a bad mood, I just don't show it all the time with my face. I still greet each guest and tell them to have a nice day. I'm still nice to people, but I guess I need to have a fake ass smile from ear to ear. And it's not like a head cashier ever works with me, so they don't know how I interact with guests, they only see me when they are walking by. I've been told for quite some time now that I need to smile more. Maybe improve store conditions, more people would be smiling. As far as I know, I'm the only one they talk to about smiling more, no one else has said they have been talked to about the same thing. No one else smiles that often in our store either, so I don't know what the fuck they expect from me.

3) Being more empathetic with guests. I told her that it's hard to be empathetic to people that are nothing but rude to me. For example, if someone calls a co-worker of mine an asshole, I'm not going to be cool with it, or making sure everything has been done for them.

And then when I got to work yesterday, there was a gallon of milk at the end of Whitney's lane. I was on the lane next to Whitney. Karen comes up to me and pretty much yells at me asking why it is there. I told her I didn't know, and Whitney told her. I love that her first reaction was to yell at me. Go figure. I swear she has it out for me.

Then later that night right after we closed I brought up my abandoned to GS, and when I was walking back to my lane a guest asked me a question. I had to ask someone else and they were about 6 lanes away from my lane. Dawn, the dykish salesfloor TL, came into my lane and was pissing and moaning that I wasn't there helping her. She asked Whitney to help her since I wasn't. I said, "I can't be everywhere at once." My god, what was I supposed to do? Ignore the guest?

So, I'm definitely thinking I'm the store's whipping boy. Whatever goes wrong, let's just take it out on me, even when it's out of my hands.