OK, so it's been awhile... I always seem to do this, do one post and then disappear for a few months. I'm busy, what can I say. I will try to do this more often.
Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.
I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.
I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.
I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!
I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.
And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.
Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.
Happy returns!
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I know what you mean about the guests storming into the store for the Christmas clearance. I was in electronics yesterday, fully expecting it to be crazy busy where I was. The doors opened at 7 (I had to be in at 5.. ew) and I heard people running. I braced myself because I thought they were coming over to electronics but I looked down where seasonal was and saw TONS of people running. It was literally dead in electronics for the first few hours. Then it got really busy in electronics at about 12. There were huge lines forming at the registers. And then some old couple had the audacity to ask me to program their phone for them even when I was trying to check out guests at the registers. Idiots. People were also trying to check out their carts of Christmas stuff at the electronics registers because the lines up front were "too long". I can't wait until the holiday season is over. Then it's back to only having 7 people on the floor rather than 16. Damn.
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