Steaming like a pile of shit

We were understaffed SO bad yesterday. Donna worked 8-3, Amanda 10-6:30, me 4:30-close, and Whitney 5:30-9:30. They even had to pull Tyler from the lanes to help us because it was fucking nuts. So I get there at 4:30 and the place is a complete mess, like a bomb went off. So instantly I'm pissed because I can't stand a mess up at Guest Service when there is no need for one. Some people up there just don't put things where they belong right away, for example, if something is defective they defect it out, but don't walk 5 steps to put it in the bin. So shit just keeps piling up. So when I get there, I don't help any guests at first, I just focus on cleaning up. Then Amanda goes on lunch shortly after and Tyler ran somewhere so I was the only one at Guest Service. And because it's so busy, there was a line of about 10 people with more adding on to it. So I press the back-up button, and people come...unfortunately they are semi-trained so I'm basically on three registers at once. Our ETL-GE (Executive Team Lead - Guest Experience) is our direct manager and he does not know much about Guest Service, which is fucking annoying. So I have to tell him what to do, and I come off as an asshole because I'm frustrated, but whatever. I honestly did not care if I got a complaint that day because I would have told them that the reason I was pissy was because of their inability to schedule.

And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.

On to the Round-up:

There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?

And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.

Well I guess I better get off to Satan's lair.