I'm so sick of people claiming it's "our" fault something is defective.
Case in point: Some guy comes in with a TV series on DVD and he's bitching that he didn't get the 'information' booklet in it. So I tell him he can go grab another one and we'll exchange it. Well he brings up another one and we open it up and that one doesn't have it either. So he grabs another one...same thing. He goes into this tirade about "this is how you screw people out of money, you don't give them the full product" and apparently this is why Target's prices are so low. I kept telling him that is was probably a manufacturer flaw BECAUSE WE DON'T MAKE SHIT IN THE BACKROOM! We don't package shit, we don't manufacture shit, and we don't monkey around with the products. Well this guy was so angry that he just wanted a return and went "somewhere that can be trusted."
When will people learn? We sell it, we don't make it.
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Can you make a post going over the various jobs and what rank they are? For example, LOD, TL, cash office, Executive and so on.
Are the head cashiers the managers, or are the Team Leaders the real managers?
Who writes you schedule.
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