What is up?

So this 'return season' has been much worse than any other previous year. We've had more people blow up about our return policy than ever before. It's getting kinda scary. They either have their receipt or they are an ASSHOLE. Recently one lady was just yelling at us, telling us to "make an exception" because she had a baby shower and already used her 2. No. I wish I could just argue with these people. So just because you had a fucking baby entitles you to more than 2? No. But that's enough bitching about that.

Except for when they throw out the whole, "What about the saying the customer is always right?" One lady asked me that, and I didn't say a thing because there was nothing nice to say. I've noticed that customers only say that when they are very, very wrong.

Some other woman told me how she went to a customer service seminar (ooh, how special) and they told her that if you quote the policy, that it means that it means more than the customer. And then she gave me this, 'What do you think about that?' look. I looked at her and just said, "I'm paid TO state the policy." Hey retard, I work in returns and abide by the fucking policy, you want to get around it and wonder why you can't, I'm gonna fucking state the policy. Maybe I need my own seminar.

Then on Wednesday, I cashier trained not once, but twice...and almost a 3rd time. The second time was with a exec who has been cashier-trained SO MANY TIMES but just doesn't get on a lane and do it. So I went through everything, and she was asking me questions about what my supervisors do, and of course I don't know all those details because, guess what? I'm not a supervisor. That whole day was a bit much.

Well anyways, I'll be working this weekend, and it brings out the worst in people, so I'm sure it will be another Bitch and Asshole Parade with many stops at Guest Service.