When will people learn? When a store, like my lovely Target, has policies, EVERYONE has to follow them. If we grant an exception for you, we have to grant an exception to everyone and therefore defeats the purpose of the policy in the first place.
So this Canadian woman comes up to Guest Service and says, "I'm from Winnipeg and I need an adjustment." You agree that her being from Winnipeg has nothing to do with anything, right? Ok. So I look at her receipt and it's dated 1/10/07. That's FAR past our 14 day adjustment window. "I'm sorry but we only do adjustments within 14 days," I tell her. Apparently I flipped the bitch switch. She says, "I'm from Canada, I don't get down here often." They all say that. Too bad the policy behind me and I don't care. I apologize again and tell her that we have the same policy for everyone. "So a manager wouldn't do this for me? I'm from Canada, and it's $40 cheaper, and don't get down here often." No, the manager won't do anything for you. They can't. Plus, the item was $80 originally and that would be a clearance price, and we don't do adjustments on clearance prices ever. After I tell her no for the umpteenth time, she finally leaves.
But the exception train doesn't leave the station just yet. A little old lady comes up to Guest Service with an inflatable mattress. No receipt, she tells me it was a gift. I check it out and we still carry it and it's $24.99. Well, as all of you may know by now, without a receipt everything over $10 must be exchanged for one item from the same department for equal or greater value. She doesn't want any of it. She starts bitching about how she doesn't need anything from back there and just wants a giftcard. And then I reiterate the policy, and she just stares at me. I love when people do this because they think by staring at me and not saying anything, that I will "crumble under the pressure." I end up just finding it funny, so I just stare back. I can stand here all day. She eventually starts up again and I tell her there's not much I can do, and so she gives me a death stare and leaves.
Every day is an adventure.
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2 comments:
The store that I work at we are told to never tell the customer NO, and I hate that!!! I think its time for me to get a job at the service desk at Target!!!
I get the stare down thing too. I can do it just as well as they do & I smile while I'm doing it! After all, I'm earning money just standing there; they can't say that, I bet.
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