And out with a bang it went! Every single day except for Sunday, for reasons only known to assholes, was dead. Sunday was quite the other story. We have 6 registers at Guest Service and all of them were full at one point AND we still had a huge line. And apparently the nice people stayed home.
Which brings me to this one bitch I dealt with. So this old lady comes up and the first thing out of her mouth is, "You get to deal with me today." I think, 'Oh great, this shall be interesting' but I wasn't too concerned because I saw that she had her receipt. Boy, was I wrong. So she puts a boxed phone on the counter and goes into some story about how she bought the wrong phone, and somehow started talking about how she had bought a TV at Target a while ago and when she opened it, there was only a VCR in it. She was then bitching that the phone-in-a-box that she was returning looked opened, and that the employee put the wrong phone in her bag. So, being the retail drone that I am, I simply ask, "Is there anything wrong with the phone?" She yells, and I mean YELLS, "WERE YOU JUST NOT LISTENING TO ME!?" The head cashier was putting coins in my till and she just had these big eyes. Blanka was working on the till right next to me and she burst out laughing. The guy behind this bitch said, "Whoa!" So I give her an evil look, and say/yell, "Did you want to return it then?" She yells, "WELL OF COURSE!" And I say, "Then I need a receipt." I do the return and credit her card, and after I'm done, she asks again, "Did you not listen to anything I said?" I simply looked at her, and said, "Have a nice day!" But honestly, she did not say one thing pertaining to the quality of the phone. The box looked like it was opened, so I asked if there was anything wrong with it because THAT'S WHAT WE DO! Normal people just say no, there is never a need to be a total bitch about it. I remember everything she said to me, but what the fuck does a TV have to do with the phone you plopped onto the counter?
We also had another bitch on a previous day. This woman wants to return a Barbie play dress. Well, it doesn't have the barcode on it, and she doesn't have her receipt, so we tell her she needs to go back to Toys and find the exact same thing, and we'll see what we can do for her. So she brings the dress with the barcode up and we attempt a receipt look-up using a plethora of her cards. We can't find it on there, which brings us to the no-receipt return policy. Well the dress had been clearanced down to $10.48 and she would have to exchange it for another item in Toys for that price or greater. She throws a shit fit. She starts bitching about how we are ripping her off, and that the peg that it was on said $17.99, and how the receipt look-up was wrong. Well we called Sharon up, and she told her the same thing. But the lady was freaking out, and wanted to show someone what peg it was on. So Sharon does the return and puts it on a giftcard (a big no-no by the way) and went back with her. Well, the dresses on the peg in question were a completely different dress, but the lady continued to freak out saying that it was still a Barbie dress. I don't know what else was said, but Sharon said she was glad to see her go.
Sometimes the VPWT (VERY poor white trash) wanders into our store from Wal-mart and it isn't pretty. Well, some Job Service-esque type company gave this woman a $50 voucher to Target to get some decent interview clothes. It even said what she needed to buy; stuff like black pants, nice shirt, etc. Well this Mr. Yuck sticker contender got what she wanted, but it only came out to be $40ish. She, being trashy, wanted the rest in cash. They said they couldn't do that, and the woman flipped out and she was swearing up a storm. She left saying that it was "fucking ridiculous!" Well she comes in the next day, and started bitching that we didn't put the stuff on hold for her, and that she couldn't find what she was going to get anymore, so she tried buying slippers and food with it, and they told her no obviously. Again she swore up a storm and huffed her way out of the store. Any wonder why this woman can't get a job!? I think it's a bit past what she wears...
With this no-receipt return policy, Target only allows a person 2 no receipt returns or exchanges per year. It's technically supposed to be 2 items, but we can usually put a few items onto one transaction (although we aren't supposed to) just to be nice. That niceness wore out for me on Sunday. First there was this one woman who went to another employee and when she found out she could only return 2 of her 4 items, she threw them all her her cart and stormed out. She THREW them in her cart! Like the items bounced in the fucking cart!
Then there was this other guy who I had the 'pleasure' of dealing with. He exchanging blinds, and he goes to get the ones he wants. When he comes back, I ask if he has a receipt. He says no, and I ask him how he paid for them. He says, "I don't know." And then I say, "Well if you paid by credit card, debit card, or check we can try looking it up." He says, "I just want to do an exchange." And little asshole me snaps back, "Well Target requires a receipt for all returns and exchanges, would you like me to try your credit card?" "No! I just want to do an exchange!" So I tell him that Target only allows 2 no receipt returns/exchanges per year and that he would use up both of them. If he weren't an asshole I would have done them on one transaction, but this ass didn't deserve it. He goes into a tirade about how he's never shopping here again, and that he'll just go to Wal-mart from now on because it's 'less of a hassle'. Good-fuckin'-bye! Honestly, why is it so hard to hang onto a receipt!? And why is it SUCH a hassle to let me try to look up your receipt? Fuck! That's fine! I'm sure Wal-mart would love to have your piss poor attitude in their store.
So I'm glad it's over, and I have a whopping 2 days off. Woo hoo... Anyways, after this holiday season, I'm glad to get back into school because it means I'll be spending less time at the HELLHOLE. And if I get into my program, this will be my last few months of retail... We shall see...
Monday, January 08, 2007
Wednesday, January 03, 2007
No changes
Well, as I said earlier it was my lonely little self up at Guest Service yesterday, just over a week after Xmas and it was (surprise!) still busy. I get there at 2:30, and of course it's a fucking mess. I'd hate to see what GS looks like when I don't work because I swear I'm the only one over there with an attention to cleanliness. There was shit all over the counters, and the others aren't entirely to blame because there was always a line of people, but what I do is just ignore the line of people when I'm cleaning up the mess. They waited this long to return their shit, they can wait a few seconds more. Well, in no time I'm pissed off because it's just me and it's really busy. I'm pressing the back-up button constantly and when someone comes up to help, it helps a little until they leave and then it gets even busier. A never ending suckfest cycle.
People are still crabby as ever and it's getting old. I don't even empathize with people anymore. In fact I don't care. I'm especially sick of reciting the no-receipt return policy, and then having people ask, "Can't I just get a giftcard?" No, you dumb fuck, if it were an option, I would have said so, do you think I like telling morons like you the whole policy ordeal? As you can see I'm a little bitter.
My favorite thing to do is when another employee brings random shit up to GS. I don't read minds so I don't know what you want me to do with this one mitten, because it's going in the garbage. I love throwing shit away. I'm sorry, but if you don't tell me what to do with it, and I can't figure it out, it goes in the garbage.
Well, I have 5 more straight days of work, and then I start class again, so really the only "break" I got was when I went to my cousin's wedding this past weekend. Woohoo... I've been working otherwise. Well, I better go run my errands before work, because I'll have no other time to do it with all this work.
People are still crabby as ever and it's getting old. I don't even empathize with people anymore. In fact I don't care. I'm especially sick of reciting the no-receipt return policy, and then having people ask, "Can't I just get a giftcard?" No, you dumb fuck, if it were an option, I would have said so, do you think I like telling morons like you the whole policy ordeal? As you can see I'm a little bitter.
My favorite thing to do is when another employee brings random shit up to GS. I don't read minds so I don't know what you want me to do with this one mitten, because it's going in the garbage. I love throwing shit away. I'm sorry, but if you don't tell me what to do with it, and I can't figure it out, it goes in the garbage.
Well, I have 5 more straight days of work, and then I start class again, so really the only "break" I got was when I went to my cousin's wedding this past weekend. Woohoo... I've been working otherwise. Well, I better go run my errands before work, because I'll have no other time to do it with all this work.
Thursday, December 28, 2006
Steaming like a pile of shit
We were understaffed SO bad yesterday. Donna worked 8-3, Amanda 10-6:30, me 4:30-close, and Whitney 5:30-9:30. They even had to pull Tyler from the lanes to help us because it was fucking nuts. So I get there at 4:30 and the place is a complete mess, like a bomb went off. So instantly I'm pissed because I can't stand a mess up at Guest Service when there is no need for one. Some people up there just don't put things where they belong right away, for example, if something is defective they defect it out, but don't walk 5 steps to put it in the bin. So shit just keeps piling up. So when I get there, I don't help any guests at first, I just focus on cleaning up. Then Amanda goes on lunch shortly after and Tyler ran somewhere so I was the only one at Guest Service. And because it's so busy, there was a line of about 10 people with more adding on to it. So I press the back-up button, and people come...unfortunately they are semi-trained so I'm basically on three registers at once. Our ETL-GE (Executive Team Lead - Guest Experience) is our direct manager and he does not know much about Guest Service, which is fucking annoying. So I have to tell him what to do, and I come off as an asshole because I'm frustrated, but whatever. I honestly did not care if I got a complaint that day because I would have told them that the reason I was pissy was because of their inability to schedule.
And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.
On to the Round-up:
There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?
And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.
Well I guess I better get off to Satan's lair.
And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.
On to the Round-up:
There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?
And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.
Well I guess I better get off to Satan's lair.
Tuesday, December 26, 2006
What a day!
OK, so it's been awhile... I always seem to do this, do one post and then disappear for a few months. I'm busy, what can I say. I will try to do this more often.
Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.
I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.
I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.
I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!
I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.
And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.
Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.
Happy returns!
Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.
I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.
I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.
I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!
I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.
And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.
Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.
Happy returns!
Monday, October 30, 2006
Sick of the Bullshit
I just hate all of the Canadians...
One came up to Guest Service and wanted me to use the intercom and say, "John, we found him." And that's it. Sorry but no. That would be the most random thing in the world. Just imagine shopping in a busy store and having the intercom say, "John, we found him." I would be like 'What the fuck!?' She said that they were looking for someone and she just wanted to let them other person know that they found him. I told her no, but I could page the person to the front and tell them, but I don't do specialty pages. She freaked out and walked away pissed.
Then, the next day another Canadian came up to GS and wanted us to say, "John, your party will meet you at Kohl's." Um, no. We aren't a messenger system. We can page people up to the front, but we don't do specialty pages. Buy a fucking cell phone!
This was only part of the stupidity shown this weekend.
I also had a Canadian argue with me when OUR Thanksgiving was. She was so certain that it was the 25th...Ok, but it's the 23rd this year. Then she was asking what was going to be on sale for the day after and what time the store opened. I should've told her that we open at 2 pm so all the nice, non-Canadian people can get the sales.
We were also asked, "Can I return something?" No, we just stand here to make other people look ugly...WTF?
Augh, this next weekend is going to suck...for one I close cashiering on Saturday and cashier on Sunday too! Super fun! It's also a Canadian holiday and so they will be down here in the thousands...It's not a pretty sight.
I can't take it anymore.
One came up to Guest Service and wanted me to use the intercom and say, "John, we found him." And that's it. Sorry but no. That would be the most random thing in the world. Just imagine shopping in a busy store and having the intercom say, "John, we found him." I would be like 'What the fuck!?' She said that they were looking for someone and she just wanted to let them other person know that they found him. I told her no, but I could page the person to the front and tell them, but I don't do specialty pages. She freaked out and walked away pissed.
Then, the next day another Canadian came up to GS and wanted us to say, "John, your party will meet you at Kohl's." Um, no. We aren't a messenger system. We can page people up to the front, but we don't do specialty pages. Buy a fucking cell phone!
This was only part of the stupidity shown this weekend.
I also had a Canadian argue with me when OUR Thanksgiving was. She was so certain that it was the 25th...Ok, but it's the 23rd this year. Then she was asking what was going to be on sale for the day after and what time the store opened. I should've told her that we open at 2 pm so all the nice, non-Canadian people can get the sales.
We were also asked, "Can I return something?" No, we just stand here to make other people look ugly...WTF?
Augh, this next weekend is going to suck...for one I close cashiering on Saturday and cashier on Sunday too! Super fun! It's also a Canadian holiday and so they will be down here in the thousands...It's not a pretty sight.
I can't take it anymore.
Friday, September 15, 2006
Here Again
Well normally I write when I'm pissed off, and that is what I am. It's usually because of Canadians and this time is no different.
I was up at Guest Service giving Blanka her break, and this group of Canadian women come up. They want to return a lampshade, BUT (like usual) the receipt is expired. So I tell them that I wouldn't be able to use the receipt to do the return because it was expired, but they would be able to exchange it for another item in Housewares for $14.99 or greater. Well, the one woman used her 'baby' voice to talk to me, as if I was mentally challenged or something. She said, "Uh, I know that the receipt is expired, I saw that. But, we don't come down here often. We're from Canada." (I hate the 'but I'm from Canada' bit, but you already know this) I jumped in, "We have the same policy for everyone." They then asked if they could get a credit, and I told them no, that they had to do the exchange at Guest Service. Well, Blanka comes back from her break and I'm outta there. Well, when the bitches come back (I don't like being talked down to) and apparently they freaked the fuck out. They put up the biggest shit fit saying they want their money back and how our policy is "anti-Canada." Needless to say, they didn't get their way and they took their lampshade and left. Good riddance.
Now my comments on the situation: The whole anti-Canada thing is complete bullshit. The return policy applies to every single person that buys something from Target. It would be anti-Canada if the policy explicitly stated that Canadians only had 60 days (or something like that) to return something. Is it Target's fault you don't get down here often? No. The return policy is on every lane, on the back of every receipt, and up at Guest Service. If you do not like the policy, or are unable to follow it, do not purchase anything. Don't expect to be an exception because of your situation. If I have to follow the policy, then you do too. It's not on a person-by-person basis. It is a consistent policy that is applied to everyone.
I am getting so sick of their entitlement issues. You are not an exception! It's getting to the point where I am arguing with them, partly because they are rude to begin with and secondly because they don't get it.
I just can't believe it. There are so many other stories to tell when these people were absolutely rude, but I don't want to ruin the rest of my day by telling them. If I get this upset by telling them, imagine what it was like to go through it first-hand.
Yet another day tonight, so I will see ya'll later.
I was up at Guest Service giving Blanka her break, and this group of Canadian women come up. They want to return a lampshade, BUT (like usual) the receipt is expired. So I tell them that I wouldn't be able to use the receipt to do the return because it was expired, but they would be able to exchange it for another item in Housewares for $14.99 or greater. Well, the one woman used her 'baby' voice to talk to me, as if I was mentally challenged or something. She said, "Uh, I know that the receipt is expired, I saw that. But, we don't come down here often. We're from Canada." (I hate the 'but I'm from Canada' bit, but you already know this) I jumped in, "We have the same policy for everyone." They then asked if they could get a credit, and I told them no, that they had to do the exchange at Guest Service. Well, Blanka comes back from her break and I'm outta there. Well, when the bitches come back (I don't like being talked down to) and apparently they freaked the fuck out. They put up the biggest shit fit saying they want their money back and how our policy is "anti-Canada." Needless to say, they didn't get their way and they took their lampshade and left. Good riddance.
Now my comments on the situation: The whole anti-Canada thing is complete bullshit. The return policy applies to every single person that buys something from Target. It would be anti-Canada if the policy explicitly stated that Canadians only had 60 days (or something like that) to return something. Is it Target's fault you don't get down here often? No. The return policy is on every lane, on the back of every receipt, and up at Guest Service. If you do not like the policy, or are unable to follow it, do not purchase anything. Don't expect to be an exception because of your situation. If I have to follow the policy, then you do too. It's not on a person-by-person basis. It is a consistent policy that is applied to everyone.
I am getting so sick of their entitlement issues. You are not an exception! It's getting to the point where I am arguing with them, partly because they are rude to begin with and secondly because they don't get it.
I just can't believe it. There are so many other stories to tell when these people were absolutely rude, but I don't want to ruin the rest of my day by telling them. If I get this upset by telling them, imagine what it was like to go through it first-hand.
Yet another day tonight, so I will see ya'll later.
Tuesday, August 15, 2006
Once again, I hate Canadians!
There are so many in town every single day now. What kind of jobs do these people have that they can be down here every day?
Yesterday, I heard that Food Ave got 5 BUSES full of Canadians! Five buses! That is insane! Well of course they were rude. It got to a point that they were telling them the wait was 40 minutes simply because it's a snack bar that isn't equipped to handle a large mass of people. There is only room for 8 hamburgers on the grill (leaving no room for anything else), 4 single-serve fryers, and one microwave. And everyone was ordering pretty much everything off the menu, usually the whole group gets soup or burgers or whatever, but this time everyone was getting everything. Right after they were told it was going to be a 40 minute wait, they walked over to where you pick up your food and stood there expecting it to be ready. They gave them order numbers and the stupid fucks didn't know their number, so people that had just ordered were taking other people's food. There was a total of 8 employees over there at one time, and they still couldn't keep up. The Canadians also wiped out the deli because all of the pre-made salads and sandwiches are gone.
My question is, why don't you go to an actual restaurant!? They are equipped to handle a lot more people than the snack bar in Target can. There are 4 actual restaurants within walking distance of our store, and so many more if they would just drive one block down.
And these people rarely buy anything from the actual store. All they do is eat and leave. Why are you stopping at Target to EAT!?
Then they told some of the Canadians to tell the bus tour director that they need to call at least 30 minutes before they get to the store so that they can prepare for all the people. I doubt they will tell them because Canadians are self-centered assholes. So the next time we get buses, we are gonna write down the bus company they are with, and call them to tell them that they NEED to call if they are stopping to eat.
I've also been asked so many times if we exchange money. NO! As far as I know we haven't done that for YEARS! And yet, it never fails I am asked at least once a day if we exchange money. One day I had a short shift and was asked over 30 times. It was bad. It's to the point where I just say no. Usually I tell them no, but that we take their paper money at the tills, but after being asked so many times I just said no. One even asked if we exchanged at par. Ok, this means if they gave us $20 Canadian that we would hand them $20 US, and then he bitched that we used to do it. Uh, no. Why would a business take a loss on their money just because they want Canadians to shop in their store? That is the stupidest thing I ever heard. Then there was this guy who bitched that the exchange rate was better in Canada. Well then exchange your money at home!
We also had a Canadian that wanted to return something, but he only had his receipt. Yes, he wanted us to return an item off his receipt and he promised he would mail the item to us. And he didn't understand why we couldn't. Ok...
Well I cashier today and I'm sure I'll hate every minute of it like usual.
Yesterday, I heard that Food Ave got 5 BUSES full of Canadians! Five buses! That is insane! Well of course they were rude. It got to a point that they were telling them the wait was 40 minutes simply because it's a snack bar that isn't equipped to handle a large mass of people. There is only room for 8 hamburgers on the grill (leaving no room for anything else), 4 single-serve fryers, and one microwave. And everyone was ordering pretty much everything off the menu, usually the whole group gets soup or burgers or whatever, but this time everyone was getting everything. Right after they were told it was going to be a 40 minute wait, they walked over to where you pick up your food and stood there expecting it to be ready. They gave them order numbers and the stupid fucks didn't know their number, so people that had just ordered were taking other people's food. There was a total of 8 employees over there at one time, and they still couldn't keep up. The Canadians also wiped out the deli because all of the pre-made salads and sandwiches are gone.
My question is, why don't you go to an actual restaurant!? They are equipped to handle a lot more people than the snack bar in Target can. There are 4 actual restaurants within walking distance of our store, and so many more if they would just drive one block down.
And these people rarely buy anything from the actual store. All they do is eat and leave. Why are you stopping at Target to EAT!?
Then they told some of the Canadians to tell the bus tour director that they need to call at least 30 minutes before they get to the store so that they can prepare for all the people. I doubt they will tell them because Canadians are self-centered assholes. So the next time we get buses, we are gonna write down the bus company they are with, and call them to tell them that they NEED to call if they are stopping to eat.
I've also been asked so many times if we exchange money. NO! As far as I know we haven't done that for YEARS! And yet, it never fails I am asked at least once a day if we exchange money. One day I had a short shift and was asked over 30 times. It was bad. It's to the point where I just say no. Usually I tell them no, but that we take their paper money at the tills, but after being asked so many times I just said no. One even asked if we exchanged at par. Ok, this means if they gave us $20 Canadian that we would hand them $20 US, and then he bitched that we used to do it. Uh, no. Why would a business take a loss on their money just because they want Canadians to shop in their store? That is the stupidest thing I ever heard. Then there was this guy who bitched that the exchange rate was better in Canada. Well then exchange your money at home!
We also had a Canadian that wanted to return something, but he only had his receipt. Yes, he wanted us to return an item off his receipt and he promised he would mail the item to us. And he didn't understand why we couldn't. Ok...
Well I cashier today and I'm sure I'll hate every minute of it like usual.
Tuesday, July 18, 2006
Yesterday Was a Bit Much
Oh my, I was surprised because it was only a Monday, but there were a lot of assholes. It was really fucking busy for no reason at all.
So there was this woman who asked me what the address was. I start to say 3601...and she interrupts me asking which direction is 2505 on the same road. I didn't know for sure so I told her that I didn't know. She freaks the fuck out and storms out of the store. Ok, I'm not a fucking city guide, I am employed by Target to do returns and exchanges, not ot tell you where something is.
Then there was this BITCHY ASS Canadian. She had a microwave and a receipt that expired in January. So we weren't able to use her receipt to do the return. And the microwave wasn't in our system anymore so there was nothing we could do for her at the store level. She kept screaming, "BUT I'M FROM CANADA!!" She kept saying that she doesn't get down here often and blah blah blah. No matter what we said, all she kept saying was that she was from Canada as if it would make us throw money at her for that excuse. So she asked for my supervisor and Renae came up and told her the same exact thing. Some more 'but I'm from Canada's' were said and the bitch asked for the manager. So Roberta came up and surprisingly told her the same exact thing. She also had her call Guest Relations which told her the same exact thing. The Canadian said before she left that this event makes her not want to buy anything 'like this' at Target because she wouldn't be able to return it. So don't buy anything here if you won't be able to make it down here within the 90 days. My favorite part of this train wreck was that before anything happened, she put her shit on the counter and said, "The receipt is old, but I know you can do this return." This is what pisses me off about Canadians, they think they are entitled to everything. If I only have 90 days to return something, why should you be any different? Being from Canada ISN'T an excuse! You saw the policy was 90 days when you purchased the item, and when you shop in a store you basically agree to all policies that the store has. But, just because these people are Canadian, they somehow think they are above any rule we have here in 'the States.' You are not an exception! Act like a responsible adult or go home!
Then there was this one woman who called me on the phone and asked if she could return some tortilla shells. I said that as long as she had a valid receipt she could. She got all bitchy and said, "Well I don't want to come in there and not be able to return it." Did you just not fucking listen to me!? I said you could, and why would I lie to you? So you can be an even bigger bitch when you get here? Use your fucking brains people!
I also got pissed off because this woman returned an air mattress and pump one day before the receipt would expire. I asked her if anything was wrong with it, and there wasn't. This would be fine if it was never opened, but it was opened and shoved into the box. How fucking tacky and classless. You buy an item, use it up to the return date, and return it. I almost denied the return. We obviously can't sell it again. I fucking hate people that do this. This is why prices rise people! We are not a fucking rental agency.
I get to close tonight and I'm sure it will be the same. I don't know why but our weekdays are busier than our weekends. It fucking sucks and people have a piss-poor attitude. Ugh, whatever.
So there was this woman who asked me what the address was. I start to say 3601...and she interrupts me asking which direction is 2505 on the same road. I didn't know for sure so I told her that I didn't know. She freaks the fuck out and storms out of the store. Ok, I'm not a fucking city guide, I am employed by Target to do returns and exchanges, not ot tell you where something is.
Then there was this BITCHY ASS Canadian. She had a microwave and a receipt that expired in January. So we weren't able to use her receipt to do the return. And the microwave wasn't in our system anymore so there was nothing we could do for her at the store level. She kept screaming, "BUT I'M FROM CANADA!!" She kept saying that she doesn't get down here often and blah blah blah. No matter what we said, all she kept saying was that she was from Canada as if it would make us throw money at her for that excuse. So she asked for my supervisor and Renae came up and told her the same exact thing. Some more 'but I'm from Canada's' were said and the bitch asked for the manager. So Roberta came up and surprisingly told her the same exact thing. She also had her call Guest Relations which told her the same exact thing. The Canadian said before she left that this event makes her not want to buy anything 'like this' at Target because she wouldn't be able to return it. So don't buy anything here if you won't be able to make it down here within the 90 days. My favorite part of this train wreck was that before anything happened, she put her shit on the counter and said, "The receipt is old, but I know you can do this return." This is what pisses me off about Canadians, they think they are entitled to everything. If I only have 90 days to return something, why should you be any different? Being from Canada ISN'T an excuse! You saw the policy was 90 days when you purchased the item, and when you shop in a store you basically agree to all policies that the store has. But, just because these people are Canadian, they somehow think they are above any rule we have here in 'the States.' You are not an exception! Act like a responsible adult or go home!
Then there was this one woman who called me on the phone and asked if she could return some tortilla shells. I said that as long as she had a valid receipt she could. She got all bitchy and said, "Well I don't want to come in there and not be able to return it." Did you just not fucking listen to me!? I said you could, and why would I lie to you? So you can be an even bigger bitch when you get here? Use your fucking brains people!
I also got pissed off because this woman returned an air mattress and pump one day before the receipt would expire. I asked her if anything was wrong with it, and there wasn't. This would be fine if it was never opened, but it was opened and shoved into the box. How fucking tacky and classless. You buy an item, use it up to the return date, and return it. I almost denied the return. We obviously can't sell it again. I fucking hate people that do this. This is why prices rise people! We are not a fucking rental agency.
I get to close tonight and I'm sure it will be the same. I don't know why but our weekdays are busier than our weekends. It fucking sucks and people have a piss-poor attitude. Ugh, whatever.
Tuesday, July 04, 2006
Me + Cart Attending = Never Again
Well, yesterday was an interesting day to say the least.
I opened Guest Service and because Canadians have the first Monday of every month off, it was busy. But, the morning cart attendant didn't show up, so they had me do it at 12:30. So I learned how to use the cart machine, and it wasn't that bad. The only thing that sucked was that it was really busy and hard to keep up with all of the carts. I was on top of it in the beginning and then around 2 it was too busy to keep up with it. Then at 3:15 the cart pusher died, and all hell broke loose. It was SO busy and without the cart pusher, you can't push many carts in without losing all control of them. So I brought in about 5 at a time and it wasn't even enough to keep up with the amount of traffic. Then at 4, I was physically done. I was so out of energy that I needed to sit down for a half hour and that didn't even recharge me. I have so much respect for the cart attendants and hope that I never have to do it again.
But, I still had an asshole Canadian before I went and did that. A guy came up to Guest Service and asked to exchange some money. Well, as you all know, we don't but they can use the paper money at the tills. He flipped. He said, "You know, I'm finding it harder and harder to spend my money down here. Best Buy won't even take Canadian money, and other places don't exchange it! Do you know where I can exchange my money around here?" I told him he could go to a bank, and he interrrupted me yelling, "I don't live here! I don't know where any banks are!" So I told them there were a few around the mall a half block away and they left. Here's my thing: Why are you so upset that places don't take/exchange your money? We don't have to because it's not our currency! This is the United Fucking States of America and the only legal tender is the US dollar. Secondly, there are plenty of banks in town! Just because you don't know where one is isn't an excuse. We have 5 major roads in our city that you can use to get anywhere and there is multiple banks on every road. I hope the Canadians have went home because this OUR holiday and I hope I can enjoy it.
And about this cart attending: THE CARTS ARE NOT GARBAGE CANS! Fuck everyone that throws their trash into carts. It's rude! Also, put your carts in the damn cart corrals! That'e what they are there for! And don't get do fucking impatient when I block the pathway for a brief second. You had a cart when you shopped, how the fuck do you think they get in the store!? Just be patient, it will only take me a minute at most. Also, when I'm moving carts, don't jaunt out in front of me. It's harder to stop hundreds of pounds of carts than it is for you to wait your fucking turn. And I'm done with my rant.
Today I work 4-close in Guest Service and it's usually dead after 6 because everyone thinks we're closed. Hopefully I can get out in time to go downtown and watch the fireworks, but I doubt it because it's Target and it will be a cold day in hell before they let us out before 11.
Here's hoping the Canadians are gone!
Happy 230th Birthday USA!
I opened Guest Service and because Canadians have the first Monday of every month off, it was busy. But, the morning cart attendant didn't show up, so they had me do it at 12:30. So I learned how to use the cart machine, and it wasn't that bad. The only thing that sucked was that it was really busy and hard to keep up with all of the carts. I was on top of it in the beginning and then around 2 it was too busy to keep up with it. Then at 3:15 the cart pusher died, and all hell broke loose. It was SO busy and without the cart pusher, you can't push many carts in without losing all control of them. So I brought in about 5 at a time and it wasn't even enough to keep up with the amount of traffic. Then at 4, I was physically done. I was so out of energy that I needed to sit down for a half hour and that didn't even recharge me. I have so much respect for the cart attendants and hope that I never have to do it again.
But, I still had an asshole Canadian before I went and did that. A guy came up to Guest Service and asked to exchange some money. Well, as you all know, we don't but they can use the paper money at the tills. He flipped. He said, "You know, I'm finding it harder and harder to spend my money down here. Best Buy won't even take Canadian money, and other places don't exchange it! Do you know where I can exchange my money around here?" I told him he could go to a bank, and he interrrupted me yelling, "I don't live here! I don't know where any banks are!" So I told them there were a few around the mall a half block away and they left. Here's my thing: Why are you so upset that places don't take/exchange your money? We don't have to because it's not our currency! This is the United Fucking States of America and the only legal tender is the US dollar. Secondly, there are plenty of banks in town! Just because you don't know where one is isn't an excuse. We have 5 major roads in our city that you can use to get anywhere and there is multiple banks on every road. I hope the Canadians have went home because this OUR holiday and I hope I can enjoy it.
And about this cart attending: THE CARTS ARE NOT GARBAGE CANS! Fuck everyone that throws their trash into carts. It's rude! Also, put your carts in the damn cart corrals! That'e what they are there for! And don't get do fucking impatient when I block the pathway for a brief second. You had a cart when you shopped, how the fuck do you think they get in the store!? Just be patient, it will only take me a minute at most. Also, when I'm moving carts, don't jaunt out in front of me. It's harder to stop hundreds of pounds of carts than it is for you to wait your fucking turn. And I'm done with my rant.
Today I work 4-close in Guest Service and it's usually dead after 6 because everyone thinks we're closed. Hopefully I can get out in time to go downtown and watch the fireworks, but I doubt it because it's Target and it will be a cold day in hell before they let us out before 11.
Here's hoping the Canadians are gone!
Happy 230th Birthday USA!
Saturday, July 01, 2006
Fuck!
Well, it was busy as all shit today and I'm glad I don't work tomorrow. There were plenty of asshole Canadians and some stupid ones too.
First of all, there was this one Canadian woman who opened a carbonated water and it exploded all over. I saw the whole thing happen. Her friend then came over to Guest Service and asked for a Kleenex, but we didn't have any so I gave her a shitload of paper towels. So her friend gave her the paper towel, the woman wiped off her hands and left. Yep, she left the fucking puddle that she made and left. So I had to walk over there and clean it up. WHO IN THEIR RIGHT MIND THINKS IT'S OK TO LEAVE A FUCKING MESS YOU CREATED!? Oh that's right, the fucking Canadians.
Then there was people who were returning shit, but it wasn't on the receipt they gave me. This one Canadian (go figure) couple were YELLING at me swearing up and down that their receipt was the only one from that day and that it HAD to be on there. Well it wasn't. I finally just got sick and tired of it and so I just returned whatever one they said was on there. Then they said, "Oh did you get it to work?" And I said, "No, it's not on your receipt, but I'll do it anyway." in the bitchiest tone ever.
And yet another dumb question asked by yet another Canadian: "Do you guys carry any Nashville t-shirts or souvineers?" Ok, that could be a legitimate question had we been in Tennessee, BUT we are in NORTH DAKOTA here! Yeah, we have random shit from all over the country. WTF!?
I'm SO glad I don't work tomorrow, but the fucktards have Monday off too, and I open GS. I hope they all fucking leave on Monday so I can enjoy my country's holiday. The last thing I need is to have it pissed on by the fucking Canadians.
First of all, there was this one Canadian woman who opened a carbonated water and it exploded all over. I saw the whole thing happen. Her friend then came over to Guest Service and asked for a Kleenex, but we didn't have any so I gave her a shitload of paper towels. So her friend gave her the paper towel, the woman wiped off her hands and left. Yep, she left the fucking puddle that she made and left. So I had to walk over there and clean it up. WHO IN THEIR RIGHT MIND THINKS IT'S OK TO LEAVE A FUCKING MESS YOU CREATED!? Oh that's right, the fucking Canadians.
Then there was people who were returning shit, but it wasn't on the receipt they gave me. This one Canadian (go figure) couple were YELLING at me swearing up and down that their receipt was the only one from that day and that it HAD to be on there. Well it wasn't. I finally just got sick and tired of it and so I just returned whatever one they said was on there. Then they said, "Oh did you get it to work?" And I said, "No, it's not on your receipt, but I'll do it anyway." in the bitchiest tone ever.
And yet another dumb question asked by yet another Canadian: "Do you guys carry any Nashville t-shirts or souvineers?" Ok, that could be a legitimate question had we been in Tennessee, BUT we are in NORTH DAKOTA here! Yeah, we have random shit from all over the country. WTF!?
I'm SO glad I don't work tomorrow, but the fucktards have Monday off too, and I open GS. I hope they all fucking leave on Monday so I can enjoy my country's holiday. The last thing I need is to have it pissed on by the fucking Canadians.
Friday, June 30, 2006
Oh My Dear Lord
Yesterday wasn't that bad, but there were just some grumpy-ass people.
This woman comes up to Guest Service asking where the nearest place that sells fireworks is. Well, they aren't in the city, so I give her a general direction as I don't know exactly what road it is on. She got pissed at me! She just said she'll go to a different one that is further away. Sorry! I'm not your fucking travel guide!
Then, Laura at the photo lab was going to go on her lunch so I was going to watch from Guest Service. The minute she walked away, the stupid Kodak picture makers printers ran out of ribbon. Well, it takes about 5 minutes to change both of them, so I was doing that. Then a billion people came up to GS and the photo lab, so I went over to GS to push the back-up button so more people would come up. Well, one bitch in line yelled, "Where the hell is he going?" I turned around and gave her the dirtiest look ever. What the fuck people!? Either you wait 20 minutes until I can help everyone, or shut the fuck up and let me call someone to help out. Christ!
Then there was this woman who wanted to return something with a receipt that expired in August 2005! Yeah, almost a year ago. And this lady was completely shocked that I couldn't do anything for her. 90 days, not 900.
Which brings me to today. Holy fucking shit! It was busier than a Saturday! I have no fucking idea why either. Well, I do. People that are hopefully leaving for the weekend came in today, and the Canadians are getting into town for their fucking long weekend. What country gives everyone the first Monday of every month off? Oh yeah, retard Canada. It wouldn't be so bad if they stayed in their own fucking country, but no they have to come here and mess EVERYTHING up. Fuck them!
Tomorrow will probably be worse because it is a Saturday, and I close Guest Service. I am really hoping the Canadians leave on Monday and don't ruin the 4th on Tuesday. MY HOLIDAY!
And what better place to spend Canada Day then the United States. Uh, shouldn't you stay home and celebrate? And what the fuck is Canada Day for anyway? Is it to celebrate how fucking dumb they are? Hell I'll drink to that!
This woman comes up to Guest Service asking where the nearest place that sells fireworks is. Well, they aren't in the city, so I give her a general direction as I don't know exactly what road it is on. She got pissed at me! She just said she'll go to a different one that is further away. Sorry! I'm not your fucking travel guide!
Then, Laura at the photo lab was going to go on her lunch so I was going to watch from Guest Service. The minute she walked away, the stupid Kodak picture makers printers ran out of ribbon. Well, it takes about 5 minutes to change both of them, so I was doing that. Then a billion people came up to GS and the photo lab, so I went over to GS to push the back-up button so more people would come up. Well, one bitch in line yelled, "Where the hell is he going?" I turned around and gave her the dirtiest look ever. What the fuck people!? Either you wait 20 minutes until I can help everyone, or shut the fuck up and let me call someone to help out. Christ!
Then there was this woman who wanted to return something with a receipt that expired in August 2005! Yeah, almost a year ago. And this lady was completely shocked that I couldn't do anything for her. 90 days, not 900.
Which brings me to today. Holy fucking shit! It was busier than a Saturday! I have no fucking idea why either. Well, I do. People that are hopefully leaving for the weekend came in today, and the Canadians are getting into town for their fucking long weekend. What country gives everyone the first Monday of every month off? Oh yeah, retard Canada. It wouldn't be so bad if they stayed in their own fucking country, but no they have to come here and mess EVERYTHING up. Fuck them!
Tomorrow will probably be worse because it is a Saturday, and I close Guest Service. I am really hoping the Canadians leave on Monday and don't ruin the 4th on Tuesday. MY HOLIDAY!
And what better place to spend Canada Day then the United States. Uh, shouldn't you stay home and celebrate? And what the fuck is Canada Day for anyway? Is it to celebrate how fucking dumb they are? Hell I'll drink to that!
Wednesday, June 28, 2006
Heading Back In
Well, I just had a week off to celebrate my birthday, and to get away from Target. Well today I head back into work. I am so not looking forward to it.
I was bitching up a storm before I left because I was getting screwed out of my Guest Service hours. Then, all of a sudden they give me nothing but Guest Service hours, so that's what you get when you bitch, everything you want. I'm super excited to get treated like shit again.
Now that I'm back in Guest Service, I'm sure there will be PLENTY of stories.
I was bitching up a storm before I left because I was getting screwed out of my Guest Service hours. Then, all of a sudden they give me nothing but Guest Service hours, so that's what you get when you bitch, everything you want. I'm super excited to get treated like shit again.
Now that I'm back in Guest Service, I'm sure there will be PLENTY of stories.
Monday, June 12, 2006
Still Here
Well, things WERE going semi-well since my last post, but it has just exploded into more shit.
The most recent story I have heard is that a Canadian ordered popcorn from our dear Food Ave. The Canadian tasted it and THREW IT AT THE EMPLOYEE claiming it wasn't fresh. Ok, there wasn't a better way to say you didn't like it? You had to throw it!? If I had been working, I would have went around the counter, shoved a broom up theit ass, and make them sweep it up. Who the fuck in their right mind throws shit at people? Oh that's right, Canadians.
Then there was this woman who had a question at Guest Service. She said she had called a general Target number and they told her that she could fill her prescription at any Target store that had a pharmacy. Ok, Target's in our state cannot have pharmacies because of a state law that says they have to be locally owned, so our store doesn't have one. She asks what she should do. Umm, I don't fucking know, I can't pull a pharmacy out of my ass! So I tell her that maybe she can try going to another pharmacy, and she yells, "NO! My prescription is through Target!" I told her I didn't know what to tell her, and she said, "I NEED my medicine, I guess I'll just go have a stroke then!" And left. Even other guests were saying they thought she was a bitch.
So, I have been over in the photo lab for some of my shifts, and sometimes it's dead, and other times it is really fucking busy. Well, one Saturday morning I was by myself until 1pm. It was supposed to be really dead on Saturday. Well, it was up until 10 or so. Then all hell broke loose. One of the Kodak Picture Makers ran out of the ribbon, and I had no idea how to change it, so I was attempting to do that. Then people kept dropping off one hour film so I was trying to keep up with that. I eventually found what I needed to replace the ribbon, then the paper runs out in the printer. That you have to do right away so it doesn't slow everything down. So I did that. Then I replaced the ribbon in the KPM. I thought I was caught up until the CD readers on the KPMs didn't read CDs. I don't know how the hell to fix them, so she said she would come back. I didn't have time because there were people picking up and dropping off film. Then the other printer roll ran out so I had to do that. Then the other KPM printer ran out of the ribbon so I had to do that too. The woman came back and I told her I didn't get a chance, but she could try sending them over yahoo to our store to print. It was a mess of a day.
So recently, I have only been scheduled 4:30-close on Wednesday nights in Guest Service. They are pretty much using me to do that shift because I'm the only one available. That pisses me off because it's the ONLY SHIFT I GET up there. I am the best person over there, and have been told that by many people. And yet, they schedule the newbies over there when I'm cashiering the same day. Oh, it pisses me off. So I get sick of it and go talk to Sharon. I ask fo rmore hours over there and they are trying to spread the hours out over there so that everyone has a chance to be up there. Ok, that would be an acceptable answer if they actually spread around the hours, which they don't. So I do some investigative reporting and Amanda has 5 shifts that week, and they ARE ALL GUEST SERVICE! What the fuck!? And the week after that she has 5 shifts and 4 of them are Guest Service. When I saw that, I almost exploded with anger. Don't fucking tell me you are spreading around the hours when you clearly aren't. That next week I only have 2 shifts and both of them are photo lab. Then again I did take the other 5 days off. It's a vacation from their bullshit. When I get back I better have a shitload of Guest Service or else I will have a shitfit.
That's all I really have to say. I only have 4 shifts these next 2 weeks so I'm excited to get away from all the drama and bullshit that is Target.
The most recent story I have heard is that a Canadian ordered popcorn from our dear Food Ave. The Canadian tasted it and THREW IT AT THE EMPLOYEE claiming it wasn't fresh. Ok, there wasn't a better way to say you didn't like it? You had to throw it!? If I had been working, I would have went around the counter, shoved a broom up theit ass, and make them sweep it up. Who the fuck in their right mind throws shit at people? Oh that's right, Canadians.
Then there was this woman who had a question at Guest Service. She said she had called a general Target number and they told her that she could fill her prescription at any Target store that had a pharmacy. Ok, Target's in our state cannot have pharmacies because of a state law that says they have to be locally owned, so our store doesn't have one. She asks what she should do. Umm, I don't fucking know, I can't pull a pharmacy out of my ass! So I tell her that maybe she can try going to another pharmacy, and she yells, "NO! My prescription is through Target!" I told her I didn't know what to tell her, and she said, "I NEED my medicine, I guess I'll just go have a stroke then!" And left. Even other guests were saying they thought she was a bitch.
So, I have been over in the photo lab for some of my shifts, and sometimes it's dead, and other times it is really fucking busy. Well, one Saturday morning I was by myself until 1pm. It was supposed to be really dead on Saturday. Well, it was up until 10 or so. Then all hell broke loose. One of the Kodak Picture Makers ran out of the ribbon, and I had no idea how to change it, so I was attempting to do that. Then people kept dropping off one hour film so I was trying to keep up with that. I eventually found what I needed to replace the ribbon, then the paper runs out in the printer. That you have to do right away so it doesn't slow everything down. So I did that. Then I replaced the ribbon in the KPM. I thought I was caught up until the CD readers on the KPMs didn't read CDs. I don't know how the hell to fix them, so she said she would come back. I didn't have time because there were people picking up and dropping off film. Then the other printer roll ran out so I had to do that. Then the other KPM printer ran out of the ribbon so I had to do that too. The woman came back and I told her I didn't get a chance, but she could try sending them over yahoo to our store to print. It was a mess of a day.
So recently, I have only been scheduled 4:30-close on Wednesday nights in Guest Service. They are pretty much using me to do that shift because I'm the only one available. That pisses me off because it's the ONLY SHIFT I GET up there. I am the best person over there, and have been told that by many people. And yet, they schedule the newbies over there when I'm cashiering the same day. Oh, it pisses me off. So I get sick of it and go talk to Sharon. I ask fo rmore hours over there and they are trying to spread the hours out over there so that everyone has a chance to be up there. Ok, that would be an acceptable answer if they actually spread around the hours, which they don't. So I do some investigative reporting and Amanda has 5 shifts that week, and they ARE ALL GUEST SERVICE! What the fuck!? And the week after that she has 5 shifts and 4 of them are Guest Service. When I saw that, I almost exploded with anger. Don't fucking tell me you are spreading around the hours when you clearly aren't. That next week I only have 2 shifts and both of them are photo lab. Then again I did take the other 5 days off. It's a vacation from their bullshit. When I get back I better have a shitload of Guest Service or else I will have a shitfit.
That's all I really have to say. I only have 4 shifts these next 2 weeks so I'm excited to get away from all the drama and bullshit that is Target.
Saturday, May 20, 2006
Kill Me Now
OK, maybe I should just fucking rename this blog the I FUCKING HATE CANADIANS! blog because that's pretty much all I bitch about.
Well, it's Victoria day on Monday so ALL of fucking Canada is down here shopping. So everyone at guest Service got bitched out three times over just because of nothing.
Well, there were so many asshole guests that I can't even remember them all. And I'm talking hardcore asshole guests. I wish I could just film what I deal with because I literally can't explain it with words.
So the major one that I can remember is about this one Canadian and her mom. Well the lady has a pair of kids shoes, doesn't have her receipt (go figure she's a fucking Canadian) and paid cash for them. So the only option that leaves us is to do a no receipt exchange, so she would have to exchange the shoes for another pair of shoes that were $12.99 or greater. Her and her mom argued with us for at least 30 minutes. I can't even tell you what they said because the kept repeating themselves and they didn't have a point. They had NO proof that they had purchased the shoes, and yet were "apalled" that they couldn't get cash back. Our return policy states CLEARLY that we need a receipt for ALL returns and exchanges. The fact that we are letting you exchange it for another pair of shoes is a courtesy to you, even though it may be strict. Maybe we should start out saying we can't do the return, and then letting them exchange it for another item in the same department.
Then AFTER the store closed. This woamn comes walking in the exit door (the only one open) and I tell her the store is closed. There were other guests leaving but we were close to locking that door. So I told her no that she couldn't do her shopping, and she fucking argued with me. She just said she had to get diapers (which were all the way across the store) and I wasn't in the mood so I tell her no, the store is closed. She asks again, and I just got sick of it and told her to do it if she really wanted to. She said she did, but I didn't see her go into the store. I think I'll get a complaint about my attitude, but the store was fucking closed. We are people too and we want to go home. Why should we hold up 30 team members for you? Whatever.
Tomorrow I work 1:30-close in GS again and it will be worse. Sundays are the absolute worst day for returns because Canadians can't make up their fucking minds.
Canadians are Eh-Holes. haha get it?
Well, it's Victoria day on Monday so ALL of fucking Canada is down here shopping. So everyone at guest Service got bitched out three times over just because of nothing.
Well, there were so many asshole guests that I can't even remember them all. And I'm talking hardcore asshole guests. I wish I could just film what I deal with because I literally can't explain it with words.
So the major one that I can remember is about this one Canadian and her mom. Well the lady has a pair of kids shoes, doesn't have her receipt (go figure she's a fucking Canadian) and paid cash for them. So the only option that leaves us is to do a no receipt exchange, so she would have to exchange the shoes for another pair of shoes that were $12.99 or greater. Her and her mom argued with us for at least 30 minutes. I can't even tell you what they said because the kept repeating themselves and they didn't have a point. They had NO proof that they had purchased the shoes, and yet were "apalled" that they couldn't get cash back. Our return policy states CLEARLY that we need a receipt for ALL returns and exchanges. The fact that we are letting you exchange it for another pair of shoes is a courtesy to you, even though it may be strict. Maybe we should start out saying we can't do the return, and then letting them exchange it for another item in the same department.
Then AFTER the store closed. This woamn comes walking in the exit door (the only one open) and I tell her the store is closed. There were other guests leaving but we were close to locking that door. So I told her no that she couldn't do her shopping, and she fucking argued with me. She just said she had to get diapers (which were all the way across the store) and I wasn't in the mood so I tell her no, the store is closed. She asks again, and I just got sick of it and told her to do it if she really wanted to. She said she did, but I didn't see her go into the store. I think I'll get a complaint about my attitude, but the store was fucking closed. We are people too and we want to go home. Why should we hold up 30 team members for you? Whatever.
Tomorrow I work 1:30-close in GS again and it will be worse. Sundays are the absolute worst day for returns because Canadians can't make up their fucking minds.
Canadians are Eh-Holes. haha get it?
Wednesday, May 17, 2006
Crazy Bitch
So me and Amanda were working at Guest Service on Monday when this crazy methed-out bitch that is always difficult when she comes in. Well, she was returning some things and had the receipt. She started talking about how she wanted cash back, but it was purchased with a Visa card. So the only thing we can do is put it back on the Visa or on a giftcard. So she said she wanted a giftcard. So Amanda accidentily put it on the Visa, and so she called the head cashier to do the void. The woman just got all pissy. Then when the head cashier got up there the woman just started bitching. So she did the void and they put it on the giftcard. Karen, the head cashier, was just telling her that the giftcard doesn't have an expiration date and to not lose it because it is treated like cash. The woman freaks out saying that "obviously" she wouldn't lose it. Then she started bitching that she wanted it back onto her Visa, but it wasn't the one used on the receipt. I told the woman that we could only put it onto the card originally used. Then she started bitching that she wanted it onto the Visa and that we didn't tell her about that option. We're all looking at each other like 'What the fuck is she talking about?' So Karen freaked out on her asking why she was up there if that's what she got in the first place. So she finally took the giftcard and then started bitching about something that wasn't even her business. I was doing a registry return using their registry to give them a giftcard. She butts in like it's her business about how she had to exchange something when she didn't have a receipt. We tell her it's a different situation and finally she left. As she was talking, every sentence had the word 'obviously' in it.
So kids, there you have it, don't do meth and attempt a return at Target.
So kids, there you have it, don't do meth and attempt a return at Target.
Monday, May 15, 2006
Bad Weekend
I hate weekends like this past one. So many rude people.
So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.
First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.
Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.
Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.
Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!
Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.
So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.
First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.
Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.
Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.
Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!
Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.
Wednesday, May 10, 2006
Dear Lord
Well, our paper ran an article about how the Canadian exchange rate was so good and that Canadians were planning to come down here and shop. Just fucking great!
It is busy in town everyday of the fucking week now. I can't tell you how much I want to leave this city/area. When I get my degree, I'm getting as far away from Canada as possible.
So onto my stories,
There was this Canadian who applied for a Target card and she got into an argument with me about how much she could save. The cashier told her 10% off (our usual) and she was a total bitch about it. She kept saying that “everywhere else” in town were offering her 20% off if she applied for a certain store’s card. I told her no, that it was only 10%. These people don’t fucking understand that we are all not the same store. It just reminds me of the time we got bitched out by a Canadian because the store next to us had a better exchange rate.
When we’re bored at Guest Service, we play “Spot the Canadian.” It is so obvious to tell just by looking at them. I’ve already mentioned their hair, the way they dress, fanny packs, and what they buy. You can also tell because groups of them review each other’s purchases right in front of the lanes. They also get really close to the belt with their wallet/purse like they are so excited to give you their money. They also like to put things in their cart and decide on it for sure when they get up to the checkout.
This will be one interesting summer.
It is busy in town everyday of the fucking week now. I can't tell you how much I want to leave this city/area. When I get my degree, I'm getting as far away from Canada as possible.
So onto my stories,
There was this Canadian who applied for a Target card and she got into an argument with me about how much she could save. The cashier told her 10% off (our usual) and she was a total bitch about it. She kept saying that “everywhere else” in town were offering her 20% off if she applied for a certain store’s card. I told her no, that it was only 10%. These people don’t fucking understand that we are all not the same store. It just reminds me of the time we got bitched out by a Canadian because the store next to us had a better exchange rate.
When we’re bored at Guest Service, we play “Spot the Canadian.” It is so obvious to tell just by looking at them. I’ve already mentioned their hair, the way they dress, fanny packs, and what they buy. You can also tell because groups of them review each other’s purchases right in front of the lanes. They also get really close to the belt with their wallet/purse like they are so excited to give you their money. They also like to put things in their cart and decide on it for sure when they get up to the checkout.
This will be one interesting summer.
Tuesday, April 25, 2006
Rollercoaster
Life at Target has been a rollercoaster the past month. There have been fun days, and there have been some bad ones.
So, I got my review. It's Target's stupid new thing where EVERY team member gets their raise in May. So since my last review was in November, I only get half of my raise to last a whole year. It all works out math-wise, but it still looks bad on paper. FYI, it was an 18 cent raise. Woohoo... So I'm at $8.48 an hour, which isn't bad concerning my job isn't too tedious.
People have been downright bitchy at our store lately. Even when I back-up at GS, I get yelled at. I told many people about the no receipt return/exchange policy where they need ONE item from the SAME department for equal or greater value, but so many people brought back up multiple items and then BITCHED me out because of it.
Then, our store's system went down on Thursday so some features didn't work at GS. Like receipt look-up. Some people understood and weren't mad, but then there were some who just freaked the fuck out. I apologized for the inconvenience but bitching at me is not going to fix things any sooner. Even with a receipt, we had to type in the price of the item being returned, the VCD#, and if it was puchased on a credit card, we needed to swipe the card. It slowed us down a lot!
I'm going to be quite busy in the next 2 weeks, so I may not post for a little bit. Hopefully I will get more time after these 2 weeks where I can go back to doing a few posts a week. I've just been too busy with school.
Well, I'll keep you updated on the latest developments, and stay tuned for more hilarity. Hopefully I can think up another whole post to some memorable (dumbass/rude) guests.
So, I got my review. It's Target's stupid new thing where EVERY team member gets their raise in May. So since my last review was in November, I only get half of my raise to last a whole year. It all works out math-wise, but it still looks bad on paper. FYI, it was an 18 cent raise. Woohoo... So I'm at $8.48 an hour, which isn't bad concerning my job isn't too tedious.
People have been downright bitchy at our store lately. Even when I back-up at GS, I get yelled at. I told many people about the no receipt return/exchange policy where they need ONE item from the SAME department for equal or greater value, but so many people brought back up multiple items and then BITCHED me out because of it.
Then, our store's system went down on Thursday so some features didn't work at GS. Like receipt look-up. Some people understood and weren't mad, but then there were some who just freaked the fuck out. I apologized for the inconvenience but bitching at me is not going to fix things any sooner. Even with a receipt, we had to type in the price of the item being returned, the VCD#, and if it was puchased on a credit card, we needed to swipe the card. It slowed us down a lot!
I'm going to be quite busy in the next 2 weeks, so I may not post for a little bit. Hopefully I will get more time after these 2 weeks where I can go back to doing a few posts a week. I've just been too busy with school.
Well, I'll keep you updated on the latest developments, and stay tuned for more hilarity. Hopefully I can think up another whole post to some memorable (dumbass/rude) guests.
Friday, April 07, 2006
I Hate It!
So I'm just really pissed off right now. Mostly because I have mostly cashier shifts now. I FUCKING HATE CASHIERING! It's what I absolutely hate doing with a passion. It's probably because I told Sharon, on a day where we were so busy and so short-staffed, that I was sick of it. Not meaning Guest Service, but the way the store was being run at that point. Well, there goes my GS shifts and I couldn't be more pissed. When I work tomorrow, there will be hell to pay. I'm gonna tell them that if they keep that up, they'll be short a Guest Service Team Member. I would gladly transfer over the the photo lab despite my recent fuck-up over there, but they need people for the summer, and I'll gladly do it if they are gonna fuck me over like this. Oh, but I'm not to "bad" to have someone take my regular 4:30-close in GS on Wednesdays because no one else is available. Oh I just love getting used. I can't fucking take it any longer.
Wednesday, March 29, 2006
Holy Shit!
It was so fucking busy and full of asshole Canadians. I officially hate all of them and hope they get hit by a bus, and today only cemented that.
It was so fucking busy at Guest Service, and then this woman comes up with a broken part of a birdbath. Well, she had put another one on hold, so I press the back-up button and go to get it. It is a huge fucking box that's heavier than Star Jones. I attempt to put it in a cart, but it was too heavy. So I walk back to GS to tell the guest that I am going to go to the backroom to get a flat so I can bring it out. There is a line of about 10 people waiting. I get pissed because no one is responding, grab the walkie and yell that I need help at GS. So I grab the flat and get everything in order. But honestly, who puts a VERY heavy object on the ground with no way of moving it in sight. I was so pissed off.
Then, the usual stupid questions. "I'm from Canada, can I get a circular?" YOU DON'T NEED TO SAY WHERE YOU ARE FROM AT THE BEGINNING OF EVERYTHING YOU SAY! It's not like after you ask for an ad I'm gonna ask you what country you live in! It's random shit like that, that really pisses me off.
I was pushed over the edge later. I was leaving the building and starting to walk into the parking lot, when this Canadian van speeds up and slams on their brakes, HONKS at me, and the bitch inside is yelling at me to get out of her way. I gave her a dirty look and flicked her off. I don't know what they teach in Canada (obviously not manners or common sense) but here in America, pedestrians have the right of way, especially when I was already crossing the area before you were even close to me. I wanted to beat the living shit out of her. Still do actually.
While I was at lunch at my local Wendy's, you could tell it had been recently visited by Canadians. How? There was food trays and garbage on the tables. They are the biggest fucking pigs. There were only 7 billion garbage cans in the place. I didn't know you were too good to dump your own garbage. Give me a break.
And that wasn't the only placed that was trashed. Of course our store was! Again, they are too damn lazy to put shit back where they found it. We found so much unthawed "frozen" merchandise around the store. WHAT THE FUCK PEOPLE!? We also found a loaf of bread under one of the magazine rack. Keep in mind that there is only about 2 inches between the bottom of the rack and the shelf base, so the bread was smushed to shit. If you don't want it, give it to us! We're not going to chop your head off although we want to.
Then of course my store OF ALL TIMES decides to cut hours THIS week. This has been THE busiest we have been since Christmas. It pissed me off. And then we were there until 11:30 because of short-staffing and the pigs, err...Canadians.
Thank fucking GOD I don't work until Saturday! Although this weekend will be BAD because the Canadians have Monday off, so there will be even more of them down here. That's it, I'm taking next year's Canadian spring break off. Fuck'em all!
It was so fucking busy at Guest Service, and then this woman comes up with a broken part of a birdbath. Well, she had put another one on hold, so I press the back-up button and go to get it. It is a huge fucking box that's heavier than Star Jones. I attempt to put it in a cart, but it was too heavy. So I walk back to GS to tell the guest that I am going to go to the backroom to get a flat so I can bring it out. There is a line of about 10 people waiting. I get pissed because no one is responding, grab the walkie and yell that I need help at GS. So I grab the flat and get everything in order. But honestly, who puts a VERY heavy object on the ground with no way of moving it in sight. I was so pissed off.
Then, the usual stupid questions. "I'm from Canada, can I get a circular?" YOU DON'T NEED TO SAY WHERE YOU ARE FROM AT THE BEGINNING OF EVERYTHING YOU SAY! It's not like after you ask for an ad I'm gonna ask you what country you live in! It's random shit like that, that really pisses me off.
I was pushed over the edge later. I was leaving the building and starting to walk into the parking lot, when this Canadian van speeds up and slams on their brakes, HONKS at me, and the bitch inside is yelling at me to get out of her way. I gave her a dirty look and flicked her off. I don't know what they teach in Canada (obviously not manners or common sense) but here in America, pedestrians have the right of way, especially when I was already crossing the area before you were even close to me. I wanted to beat the living shit out of her. Still do actually.
While I was at lunch at my local Wendy's, you could tell it had been recently visited by Canadians. How? There was food trays and garbage on the tables. They are the biggest fucking pigs. There were only 7 billion garbage cans in the place. I didn't know you were too good to dump your own garbage. Give me a break.
And that wasn't the only placed that was trashed. Of course our store was! Again, they are too damn lazy to put shit back where they found it. We found so much unthawed "frozen" merchandise around the store. WHAT THE FUCK PEOPLE!? We also found a loaf of bread under one of the magazine rack. Keep in mind that there is only about 2 inches between the bottom of the rack and the shelf base, so the bread was smushed to shit. If you don't want it, give it to us! We're not going to chop your head off although we want to.
Then of course my store OF ALL TIMES decides to cut hours THIS week. This has been THE busiest we have been since Christmas. It pissed me off. And then we were there until 11:30 because of short-staffing and the pigs, err...Canadians.
Thank fucking GOD I don't work until Saturday! Although this weekend will be BAD because the Canadians have Monday off, so there will be even more of them down here. That's it, I'm taking next year's Canadian spring break off. Fuck'em all!
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