So I get to work on Thursday and Karen tells me she needs to talk to me. I think, 'just fucking great'. She brings me to the head cashier office and shuts the door, which is never a good sign. She digs out this list with various topics on it. Then she pretty much rips into me. The things she brings up are 1) I call the LOD (manager) up to GS too much, 2) I need to smile more, and 3) I need to be more empathetic with guests. What the fuck ever. After she goes over her lecture and examples of what she would do, I had enough. I freaked out on her saying that they always point out the little unimportant negative things about me, but never compliment me (or anyone for that matter) when they do a good job. To this she just said that I am a good worker at GS. Well, no shit, I carry GS, but if I'm a 'good' worker then why are you having this discussion with me and have a fucking list of shit!?
My response to each and every one of her stupid topics:
1) When a guest asks for a manager, I'm going to call the LOD. It's their fucking job to address guest complaints! So sorry that I work more than anyone else so it seems like I call them up more often. I told Karen that I do call the LOD as a last resort and I wasn't aware that I was doing it "so much." It's what the guest wants, not me. The way she said it pissed me off too. She said, "All of the LODs have said that they always get called up to GS more when you are working." So basically all of them hate me? For making them do their job? Heaven forbid you get off your lazy ass and answer a guest's question. It was funny (at least to me) that night when I brought back defectives, we are supposed to call the LOD to open the trash compactor, but I didn't want to "bother" them so I just left all my garbage right next to it. I'd hate to interrupt them doing nothing to do their job.
2) Smiling more...OK, sorry I'm not a fucking robot. I told Karen that I've never been a person that smiles a lot, or for no reason. That DOESN'T mean I'm in a bad mood, I just don't show it all the time with my face. I still greet each guest and tell them to have a nice day. I'm still nice to people, but I guess I need to have a fake ass smile from ear to ear. And it's not like a head cashier ever works with me, so they don't know how I interact with guests, they only see me when they are walking by. I've been told for quite some time now that I need to smile more. Maybe improve store conditions, more people would be smiling. As far as I know, I'm the only one they talk to about smiling more, no one else has said they have been talked to about the same thing. No one else smiles that often in our store either, so I don't know what the fuck they expect from me.
3) Being more empathetic with guests. I told her that it's hard to be empathetic to people that are nothing but rude to me. For example, if someone calls a co-worker of mine an asshole, I'm not going to be cool with it, or making sure everything has been done for them.
And then when I got to work yesterday, there was a gallon of milk at the end of Whitney's lane. I was on the lane next to Whitney. Karen comes up to me and pretty much yells at me asking why it is there. I told her I didn't know, and Whitney told her. I love that her first reaction was to yell at me. Go figure. I swear she has it out for me.
Then later that night right after we closed I brought up my abandoned to GS, and when I was walking back to my lane a guest asked me a question. I had to ask someone else and they were about 6 lanes away from my lane. Dawn, the dykish salesfloor TL, came into my lane and was pissing and moaning that I wasn't there helping her. She asked Whitney to help her since I wasn't. I said, "I can't be everywhere at once." My god, what was I supposed to do? Ignore the guest?
So, I'm definitely thinking I'm the store's whipping boy. Whatever goes wrong, let's just take it out on me, even when it's out of my hands.
Saturday, January 28, 2006
Thursday, January 26, 2006
The Retail Report
Well, I haven't updated this much over the busy return season, but let me tell you it was a doosie. Maybe I'll try to recollect some stories at some time.
Right now I'm about 3 weeks into my university classes, and after requesting 10-20 hours a week, NEXT week is when they actually decided to follow that. I have 12 hours, which is fine by me because I have a few tests to hardcore study for. BUT, I close tonight, Friday, Saturday, AND Sunday. Yeah, it sucks. Especially when I'm not even available to close Thursdays or Sundays. I told Maggie I was leaving when I'm done with GS shit tonight and Sunday. I have no time to do anything for school because Target has sponged up all my time. And to make matters worse I cashier on Friday and Saturday, the busiest days of the week. Schedules also come out today, so I can only imagine how they are going to schedule me this upcoming week. As you can probably tell, I'm not looking forward to working tonight.
All right, a little thing of the blog that I'm naming "The Round-Up" which will include dumb and rude guests. Let's start her off right.
The Round-Up:
There was this woman who wanted to return her defective digital camera. She had bought it in May but still had the receipt. We no longer carried the camera and I couldn't do anything for her. She thought she was 'above me' and slid a piece of paper across the desk and said all snootily, "I have a warranty." I smiled, pushed the paper back at her, and said, "With the manufacturer, not Target." It made my day.
Another woman wanted to return an open DVD. I told her that because it was open, she could only exchange it for the exact same thing. She didn't want to, she wanted to just return it because she didn't "like" the movie. Sorry, we're not blockbuster!
Then there was this guy who had a DVD player that he got as a gift. The only thing is that it wasn't in our system anymore, so it had to be pretty old. I tell him that I would need a receipt dated within 90 days to do anything for him. He demanded a manager and there was an all out argument. He kept saying that Target should stand behind it's products. Target does...for 90 days! I somewhat remember him trying to return the same thing LAST Christmas. Let it go! Donate it or something!
When the Xmas stuff went clearance, we had all sorts of people bitching about adjustments. Target doesn't adjust clearance prices! There was this one woman in particular who said she asked before Xmas if she could get an adjustment, and they apparently told her she could. Well, we can't and the woman threw a fit. She bitched out the manager, but in the end, she DIDN'T get her adjustment. I laughed.
A woman came in and wanted to return a toy. Well, it was over $10 so she had to exchange it for ONE item in Toys, and I told her that multiple times. She comes back with 2 items, and I told her NO it had to be one item. This is when people either say the policy is stupid or the claim that we didn't say that. Well, the woman said she went back to toys, but she went to another person at GS. As if I'm not gonna see you walk to another person. Yes, it was busy, but I'm not dumb. The other GSTM said the exact same thing and she starting crying. Yes, crying. Policies are policies, it's not that hard to comprehend.
And this next story REALLY pissed me off, and still does. There was this Canadian family that was shopping, and before they started they asked what the exchange rate was and they were told it was 81%. When, they went through the lanes, it was 78%. The family threw an all out shit fit, and stormed over to Guest Service. We told him that we didn't set the exchange rate, and we only give the information that is given to us. The guy just walked away and he wife asked him why he was misquoted. The guy said, (about the other GSTM) "Because she's an asshole!" Actually, he yelled it. Now the other GSTM is the nicest woman ever, and you could tell she was obviously hurt by the comment. So I yell, "GO HOME!" but I don't know if they heard me, I just hate Canadians, and you can see why. But that wasn't he end of it. The wife comes back in and bitches us out some more. We call the head cashier and it was another all out argument. The head cashier explained that US to Canadian was 81%, but Canadian to US was 78%. Then, she started bitching that if they would have known that, they would have paid in US currency. The head cashier offered to void the transaction, and do it over. The bitch didn't want to. The head cashier was getting annoyed and asked, "Then what do you want me to do!?" She started bitching that we should give out the right information to people. We do. She also bitched that the store next door had an exchange rate of 84%, and that we were ripping them off. The head cashier also yelled back saying we go through different banks, and all banks set their own exchange rate. She eventually left, and we all shit-talked Canadians. If you ever want to know why I hate Canadians, this is one reason. They are all like this too, multiply these people by the thousands and you have our weekends.
Then there was this woman who wanted to return a 3-in-1 printer. It was an HP 2170 or something like that. Well, she didn't have a receipt and she brought up a HP 3100 or something like that, but it was obviously different. So I asked her if she found the 2170 because I would need that to do the exchange. She yelled at me to call Electronics and have them check. I am willing to if they ask nicely, but this was a demand. I call them and NOPE we don't carry that kind. She yelled at me, and dialed up her mom or whoever and had her yell at me. The woman on the phone said that she called and they told her they could return it. I asked her if she had the receipt, and NOPE. I told her that we do not carry that model number so I could not return it. I think they were trying to scam me, but they underestimated my intelligence.
There was this woman who wanted to return a basketball hoop. The only thing she brought it was the broken backboard. She expected a full refund for just bringing in the backboard. I looked at her as if she was retarded. She promised she would throw away the base, but didn't want to drag into the store. I told her that I would need everything to do a return. How stupid can you be?
Well, I better get ready for Work-Til-I-Drop 2006 this weekend. Hopefully I'll update this a little more regularly.
Right now I'm about 3 weeks into my university classes, and after requesting 10-20 hours a week, NEXT week is when they actually decided to follow that. I have 12 hours, which is fine by me because I have a few tests to hardcore study for. BUT, I close tonight, Friday, Saturday, AND Sunday. Yeah, it sucks. Especially when I'm not even available to close Thursdays or Sundays. I told Maggie I was leaving when I'm done with GS shit tonight and Sunday. I have no time to do anything for school because Target has sponged up all my time. And to make matters worse I cashier on Friday and Saturday, the busiest days of the week. Schedules also come out today, so I can only imagine how they are going to schedule me this upcoming week. As you can probably tell, I'm not looking forward to working tonight.
All right, a little thing of the blog that I'm naming "The Round-Up" which will include dumb and rude guests. Let's start her off right.
The Round-Up:
There was this woman who wanted to return her defective digital camera. She had bought it in May but still had the receipt. We no longer carried the camera and I couldn't do anything for her. She thought she was 'above me' and slid a piece of paper across the desk and said all snootily, "I have a warranty." I smiled, pushed the paper back at her, and said, "With the manufacturer, not Target." It made my day.
Another woman wanted to return an open DVD. I told her that because it was open, she could only exchange it for the exact same thing. She didn't want to, she wanted to just return it because she didn't "like" the movie. Sorry, we're not blockbuster!
Then there was this guy who had a DVD player that he got as a gift. The only thing is that it wasn't in our system anymore, so it had to be pretty old. I tell him that I would need a receipt dated within 90 days to do anything for him. He demanded a manager and there was an all out argument. He kept saying that Target should stand behind it's products. Target does...for 90 days! I somewhat remember him trying to return the same thing LAST Christmas. Let it go! Donate it or something!
When the Xmas stuff went clearance, we had all sorts of people bitching about adjustments. Target doesn't adjust clearance prices! There was this one woman in particular who said she asked before Xmas if she could get an adjustment, and they apparently told her she could. Well, we can't and the woman threw a fit. She bitched out the manager, but in the end, she DIDN'T get her adjustment. I laughed.
A woman came in and wanted to return a toy. Well, it was over $10 so she had to exchange it for ONE item in Toys, and I told her that multiple times. She comes back with 2 items, and I told her NO it had to be one item. This is when people either say the policy is stupid or the claim that we didn't say that. Well, the woman said she went back to toys, but she went to another person at GS. As if I'm not gonna see you walk to another person. Yes, it was busy, but I'm not dumb. The other GSTM said the exact same thing and she starting crying. Yes, crying. Policies are policies, it's not that hard to comprehend.
And this next story REALLY pissed me off, and still does. There was this Canadian family that was shopping, and before they started they asked what the exchange rate was and they were told it was 81%. When, they went through the lanes, it was 78%. The family threw an all out shit fit, and stormed over to Guest Service. We told him that we didn't set the exchange rate, and we only give the information that is given to us. The guy just walked away and he wife asked him why he was misquoted. The guy said, (about the other GSTM) "Because she's an asshole!" Actually, he yelled it. Now the other GSTM is the nicest woman ever, and you could tell she was obviously hurt by the comment. So I yell, "GO HOME!" but I don't know if they heard me, I just hate Canadians, and you can see why. But that wasn't he end of it. The wife comes back in and bitches us out some more. We call the head cashier and it was another all out argument. The head cashier explained that US to Canadian was 81%, but Canadian to US was 78%. Then, she started bitching that if they would have known that, they would have paid in US currency. The head cashier offered to void the transaction, and do it over. The bitch didn't want to. The head cashier was getting annoyed and asked, "Then what do you want me to do!?" She started bitching that we should give out the right information to people. We do. She also bitched that the store next door had an exchange rate of 84%, and that we were ripping them off. The head cashier also yelled back saying we go through different banks, and all banks set their own exchange rate. She eventually left, and we all shit-talked Canadians. If you ever want to know why I hate Canadians, this is one reason. They are all like this too, multiply these people by the thousands and you have our weekends.
Then there was this woman who wanted to return a 3-in-1 printer. It was an HP 2170 or something like that. Well, she didn't have a receipt and she brought up a HP 3100 or something like that, but it was obviously different. So I asked her if she found the 2170 because I would need that to do the exchange. She yelled at me to call Electronics and have them check. I am willing to if they ask nicely, but this was a demand. I call them and NOPE we don't carry that kind. She yelled at me, and dialed up her mom or whoever and had her yell at me. The woman on the phone said that she called and they told her they could return it. I asked her if she had the receipt, and NOPE. I told her that we do not carry that model number so I could not return it. I think they were trying to scam me, but they underestimated my intelligence.
There was this woman who wanted to return a basketball hoop. The only thing she brought it was the broken backboard. She expected a full refund for just bringing in the backboard. I looked at her as if she was retarded. She promised she would throw away the base, but didn't want to drag into the store. I told her that I would need everything to do a return. How stupid can you be?
Well, I better get ready for Work-Til-I-Drop 2006 this weekend. Hopefully I'll update this a little more regularly.
Wednesday, January 11, 2006
Been A While...
So it's been quite some time since I've last posted. I guess I was too busy relaxing that I didn't want to report on my awful days. I worked 11 days in a row with the exception of Christmas...That was fun. Things are slowing down some and I couldn't be happier. BUT, people are getting more and more bitchy the further we move away from Christmas.
I'll try to recap guests a few at a time, but first the latest drama. It just seems like STILL I'm the only one doing anything at GS. People just like to yell at me. All the head cashiers and all the LODs never seem to be satisfied with anything. I busted my ass cleaning Guest Service for bounce back, but the head cashiers still didn't care. I think Maggie said thanks, but I'm not too sure. Anyway, Anne is quitting and wrote this 3 page letter to them that told them everything she hated about our store. We were both talking shit about our store all while the TLs and LODs were one table away. I made it a point to make them hear that I didn't like Karen at all. I'm pretty sure Sharon heard me and that is why she was a bitch for the rest of the night.
Anyways, I work tonight from 4:30-close in GS and I hope it's dead. I can't think of anything else to say right now and I'm sick of typing, so until next time...
I'll try to recap guests a few at a time, but first the latest drama. It just seems like STILL I'm the only one doing anything at GS. People just like to yell at me. All the head cashiers and all the LODs never seem to be satisfied with anything. I busted my ass cleaning Guest Service for bounce back, but the head cashiers still didn't care. I think Maggie said thanks, but I'm not too sure. Anyway, Anne is quitting and wrote this 3 page letter to them that told them everything she hated about our store. We were both talking shit about our store all while the TLs and LODs were one table away. I made it a point to make them hear that I didn't like Karen at all. I'm pretty sure Sharon heard me and that is why she was a bitch for the rest of the night.
Anyways, I work tonight from 4:30-close in GS and I hope it's dead. I can't think of anything else to say right now and I'm sick of typing, so until next time...
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