It was so fucking busy. At one point we had every salesfloor TM on the lanes. Then of course all hell broke loose.
There was this one woman who wanted to exchange shirts, and she brought the ones she wanted up to GS. Well, there was a ginormous line behind her so I did this shitty job of folding them, but before I could put them in the bag, the bitch rips them from my hands and says, "I'll fold them, you suck at folding." Excuse the fuck outta me!? So I just threw her receipt at her, and helped the next person. Of course she took 10 minutes to fold her stupid shirts.
We had been calling for Toys and Seasonal to get their OVERFLOWING carts for a few hours and no one had come, much less mentioned anything about them on the walkie, so I got pissed and told them for the umteenth time they had overflowing carts. The bitch in Toys got on the walkie and freaked the fuck out on me. She said, "I will get it when I get off the lanes." She also gave me this dirty look. So I made the face back to her and rolled my eyes. I have no fucking sympathy for them because we have been calling those 2 departments for the last few hours and no one came to get them. Even when it wasn't busy. So fuck off! Then Sharon gets on the walkie looking for me, and I don't want to talk to her so I ignore it, and Sharon says over the walkie that we should deliver the carts when they get full. Yeah, OK I will as soon as you learn to fucking schedule people at GS. There was 2 of us and we were fucking swamped. Delivering carts ISN'T my job, it's the salesfloors' job to get their ass up to GS and get their fucking carts.
Oh, but I don't call it Hell for any reason, something else happened. While Amanda was backing up on the lanes, she got a card. When I was on my lunch, 2 people walked up and she got 2 more. Then another person walked up and she got another one. And here's me asking everyone possible and no one wanted one from me, but I was asking. So Maggie, Sharon, and Rich were all standing at GS saying how good she was and blah blah blah. Then they all start telling me to get some and I just freaked out. I said, "Spare me the guilt trip, I'm trying." Damn I'm funny. Well Sharon starting singing "You better not pout..." Ok, thanks bitch, please make me feel even more like shit. GOD I fucking hate her sometimes. Sorry that I can't fucking force people to sign up! Sorry I have bad luck! What the fuck do you want from me!? Fuck the whole store, I hope it burns down.
And tomorrow I cashier from 5-close. Seriously I want to die right now. It's only gonna get busier tomorrow because the K-12 schools are out. Kinda late I know. I'm not looking forward to it at all. The worst part was that Sara said there was a high probability that she would take it. Got my hopes up for nothing. I want to go to a friend's party because I am never there when they start, I'm always fucking working. Target can seriously go fuck itself right now. The only day I'll have of from this past Monday to next Friday is Christmas. So in a 11 day span, I'll have 1 day off. SHOOT ME!
I'm so fucking sick of doing everything at GS. I do everything. No one ever helps me or even tries. I've brought it up with the head cashiers and nothing changes. I want to scream at the top of my lungs right now. I don't want to fucking open the day after Christmas with Blanka and Whitney because they don't know what the fuck they are doing...at all. I'm going to be doing everything and I'm about to burst. I don't want to fucking cashier tomorrow at all. I hate cashiering with a passion. WITH A FUCKING PASSION! And it's going to be super fucking busy, and everyone is an asshole. I better be a breaker, I can't stand being on one lane the whole fucking day. It's also 5-12. Thanks! They are basically using me to just close. Oh, and get this, if we finish with everything before 12, we have to help overnight put stuff out. They get paid $1 more for working overnight so they can go fuck themselves as far as I'm concerned. I'm leaving when I want to. I have places to be and they can fire me for all I care. Then they would have to fill my shifts. They could even write me up. I just don't give a shit anymore. I wish I had a punching bag right now. I'd probably break the damn thing I'm so angry.
Well, you'll be sure to hear about everything.
Wednesday, December 21, 2005
It's Starting...
The bitchfest that we know as Christmas returns is starting already. The bitchy attitudes have been whipped out and in full force. You better have a full defense of confidence to battle this return season. Pull out all stops, and fight fire with fire.
I don't know what it is, but there are a lot of fucking assholes returning shit and it's not even after Christmas yet. It's been really busy at Guest Service, to the point where it's almost impossible to keep up with anything.
Let's start with a few gems from the past few days:
There was this woman who came up with a black shirt. I don't know what the fuck her problem was, but she went into this all out rant. Apparently she had bought grey and brown shirts on Sunday that were on sale and they told her they didn't have any black shirts. She told me that they must have been lying because there was a black shirt. So I tell her that we may have got a shipment in, and she started bitching that they told her they wouldn't get anymore in. She also said they checked the inventory with our computer and I told it that the inventory was as of 8am that morning so it could be wrong. She wasn't having any of it and basically insinuating that they had lied to her. I was still fucking wondering what the fuck she wanted other than to bitch. She wanted to buy the black shirt! Was the fucking bitchout necessary!? She started bitching about how it was on sale on Sunday and that she should still get the sale price because they lied to her. I told her that if it was on sale on Sunday, that it would still be on sale because it was within the same week. For whatever reason, the black shirt wasn't ringing up on sale. I finally just changed the price and she left. But jesus fucking christ, she kept asking if I understood and I told her yes, but I still didn't know what she wanted. What the fuck do you want me to do about it!? All she wanted was the sale price, and had she said that in the first place, we both would have saved 10 minutes.
Then, there was this woman who wanted to return a few shirts. But the receipt was expired. She freaked out on Renae because our policy is "stupid". YOU HAD 90 FUCKING DAYS TO RETURN THEM!
We have been getting a lot of expired receipts lately, and getting bitched out because of it. There was this woman who had an expired receipt and she freaked out saying, "What about after Christmas?" What about it? We still have the same return policy. I also remember way back when, there was this woman who bought something in September for Christmas and came up to GS and told me to write on the receipt that it was OK to return after Christmas. Her receipt expired before then, so I told her I couldn't do that. She returned her stuff and bitched me out and left. Good riddance. I don't know what is so hard to understand about 90 days.
For some reason I have a feeling that this return season is going to suck major ass. At least I can be an asshole right back.
For everyone returning things this year, remember that you win more bees with honey than vinegar. Be respectful and nice and employees with be more likely to help you out. Employees are only doing their job and it's not their fault. They are following company policy and if you have a problem with it, politely ask to speak to a manager. Don't expect things to change just because you talked with a manager either.
I don't know what it is, but there are a lot of fucking assholes returning shit and it's not even after Christmas yet. It's been really busy at Guest Service, to the point where it's almost impossible to keep up with anything.
Let's start with a few gems from the past few days:
There was this woman who came up with a black shirt. I don't know what the fuck her problem was, but she went into this all out rant. Apparently she had bought grey and brown shirts on Sunday that were on sale and they told her they didn't have any black shirts. She told me that they must have been lying because there was a black shirt. So I tell her that we may have got a shipment in, and she started bitching that they told her they wouldn't get anymore in. She also said they checked the inventory with our computer and I told it that the inventory was as of 8am that morning so it could be wrong. She wasn't having any of it and basically insinuating that they had lied to her. I was still fucking wondering what the fuck she wanted other than to bitch. She wanted to buy the black shirt! Was the fucking bitchout necessary!? She started bitching about how it was on sale on Sunday and that she should still get the sale price because they lied to her. I told her that if it was on sale on Sunday, that it would still be on sale because it was within the same week. For whatever reason, the black shirt wasn't ringing up on sale. I finally just changed the price and she left. But jesus fucking christ, she kept asking if I understood and I told her yes, but I still didn't know what she wanted. What the fuck do you want me to do about it!? All she wanted was the sale price, and had she said that in the first place, we both would have saved 10 minutes.
Then, there was this woman who wanted to return a few shirts. But the receipt was expired. She freaked out on Renae because our policy is "stupid". YOU HAD 90 FUCKING DAYS TO RETURN THEM!
We have been getting a lot of expired receipts lately, and getting bitched out because of it. There was this woman who had an expired receipt and she freaked out saying, "What about after Christmas?" What about it? We still have the same return policy. I also remember way back when, there was this woman who bought something in September for Christmas and came up to GS and told me to write on the receipt that it was OK to return after Christmas. Her receipt expired before then, so I told her I couldn't do that. She returned her stuff and bitched me out and left. Good riddance. I don't know what is so hard to understand about 90 days.
For some reason I have a feeling that this return season is going to suck major ass. At least I can be an asshole right back.
For everyone returning things this year, remember that you win more bees with honey than vinegar. Be respectful and nice and employees with be more likely to help you out. Employees are only doing their job and it's not their fault. They are following company policy and if you have a problem with it, politely ask to speak to a manager. Don't expect things to change just because you talked with a manager either.
Friday, December 16, 2005
So Sick Of It...
I can't stand work anymore.
Well, today I cashiered, and it wasn't too bad. Up until Karen bitched me out. Ok, so this lady wanted to pay with a purchase order. We need the binder with all the account info in it to process it. So I noticed the head cashiers were standing by their office, and so on the walkie I told them to call my lane so they could bring it over. Well, Karen walks over and I ask her to get the binder, and she freaks out saying that I should have gotten a hold of her before she walked over. I told her that I said for them to call me, but she said that all she heard was for a head cashier to go to my lane. By the time she gets back she asks me if I already did the tax exempt thing. I told her that I did, and she freaked out again saying that I didn't need to do it and that the guest had to fill out an extra slip. And she did all of this bitching at me right in front of the guest. I'm going to complain about her next time I can.
Well, now I have the weekend off and I get to pull a 6 day in a row starting Monday. Then after Christmas I work for another 4 days. Kill me now! I'm so close to having a nervous breakdown.
Well, today I cashiered, and it wasn't too bad. Up until Karen bitched me out. Ok, so this lady wanted to pay with a purchase order. We need the binder with all the account info in it to process it. So I noticed the head cashiers were standing by their office, and so on the walkie I told them to call my lane so they could bring it over. Well, Karen walks over and I ask her to get the binder, and she freaks out saying that I should have gotten a hold of her before she walked over. I told her that I said for them to call me, but she said that all she heard was for a head cashier to go to my lane. By the time she gets back she asks me if I already did the tax exempt thing. I told her that I did, and she freaked out again saying that I didn't need to do it and that the guest had to fill out an extra slip. And she did all of this bitching at me right in front of the guest. I'm going to complain about her next time I can.
Well, now I have the weekend off and I get to pull a 6 day in a row starting Monday. Then after Christmas I work for another 4 days. Kill me now! I'm so close to having a nervous breakdown.
Thursday, December 08, 2005
I Swear...
People are really getting on my nerves this holiday season. I am about to freak the fuck out on pretty much everyone that comes to GS.
First off, there was this woman who came up to GS with an inflatable air mattress. It was defective and whatnot, but she didn't have her receipt. She told me it was a gift. So, I scan the barcode and it comes up Not on File, therefore I need a receipt to do the return. She starts spouting off about how she is out $30 and she wants her cash back. Ok, I thought you said it was a gift. Don't lie to me, that makes me want to help you even less. I gave her the guest relations number and off she went.
And then there were these old Canadian women that came up to GS. First thing out of their mouths, "Call us a cab." (Our town is small so we have to call the cab to pick people up.) That sounded like a demand, you could have asked nicely. And what's wrong with you? Why can't you call yourself you helpless old bitch? So I opened the phone book, and pointed to the cab numbers and she said, "No YOU call a cab for us." I did because I had nothing else to do, but I wish I had other guests so I could tell her off. Well, it had been about 5 minutes and one woman waddles back up to GS and demands that I call them again. At this point I am getting so fucking pissed off that I have to do it when she is perfectly capable. So the cab person says it will be about 3 minutes. The Canadian had a shit-fit right then and there saying, "The cabs are so much quicker in Canada, this would not be acceptable in Canada..." I was just thinking SHUT THE FUCK UP!! This isn't Canada! Our town is a fraction of the size of the city they were from so of course we aren't going to have a billion cabs around town. Think you fucking retard! I'm officially not calling anyone a cab anymore unless they are physically unable. And of course with all Canadians, there was no thank you.
And there is some local news that puts us on the map, but it will TOTALLY give away where I am. The girl I graduated with and worked with at Target that was on America's Next Top Model WON! Congrats to her! It's been the buzz around town now!
First off, there was this woman who came up to GS with an inflatable air mattress. It was defective and whatnot, but she didn't have her receipt. She told me it was a gift. So, I scan the barcode and it comes up Not on File, therefore I need a receipt to do the return. She starts spouting off about how she is out $30 and she wants her cash back. Ok, I thought you said it was a gift. Don't lie to me, that makes me want to help you even less. I gave her the guest relations number and off she went.
And then there were these old Canadian women that came up to GS. First thing out of their mouths, "Call us a cab." (Our town is small so we have to call the cab to pick people up.) That sounded like a demand, you could have asked nicely. And what's wrong with you? Why can't you call yourself you helpless old bitch? So I opened the phone book, and pointed to the cab numbers and she said, "No YOU call a cab for us." I did because I had nothing else to do, but I wish I had other guests so I could tell her off. Well, it had been about 5 minutes and one woman waddles back up to GS and demands that I call them again. At this point I am getting so fucking pissed off that I have to do it when she is perfectly capable. So the cab person says it will be about 3 minutes. The Canadian had a shit-fit right then and there saying, "The cabs are so much quicker in Canada, this would not be acceptable in Canada..." I was just thinking SHUT THE FUCK UP!! This isn't Canada! Our town is a fraction of the size of the city they were from so of course we aren't going to have a billion cabs around town. Think you fucking retard! I'm officially not calling anyone a cab anymore unless they are physically unable. And of course with all Canadians, there was no thank you.
And there is some local news that puts us on the map, but it will TOTALLY give away where I am. The girl I graduated with and worked with at Target that was on America's Next Top Model WON! Congrats to her! It's been the buzz around town now!
Monday, December 05, 2005
Don't Get Me Started
When I got to work on Saturday, what do you know? Nothing was done and it was a complete mess. It was really busy, but still. The ads could have been done Friday night, there is no excuse. Well, I told who else I was working with that I was going to be ignoring people so I could get the ad done. Then, Karen comes over and pretty much demands that I go change the full garbage in front of GS. She's such a bitch about things. Well I do that, and the garbage leaks all over the fucking floor. So I also had to clean that up.
Ok, a 2 backstories: 1) I looked in the folder where we keep all the paid and left slips and November 05 was behind December. So I moved it where it should have gone, in front of the tab November. All the months are set up like that where the slips are in front of the tab of its corresponding month.
2) Some woman called and said she left her Korn CD. I told her nothing had been turned in, and she could bring in her receipt, and we could see what happened with it. Well, I also said if it was left here, we could refund it or let her go grab a new one PENDING that we saw on camera that she didn't leave with it.
Which brings me to Sunday. I wasn't even fucking working, but I went in with a friend to grab a few things. Well, I walked by GS and Bridget and Renae both pretty much attacked me. Bridget about the paid and left slips and Renae about the guest who called. Bridget said the slips weren't in the folder, but they were, and she just kept arguing with me. So she grabbed the folder and I showed her where they were. Then everyone at GS jumped at me about the guest who called. They kept saying that there wasn't anything at GS or logged. I told them that it wasn't turned in yet when the woman called, and I told her to bring in her receipt. And then they said that the woman said that we would just give her a new CD no questions asked, and that was not the case. I thought people at GS were smart enough to know to call AP when a situation like that arises, but I guess not. So that's what pissed me off, getting yelled at for stupid shit and I wasn't even fucking working.
Next time I work is Wednesday from 3:30-close once again. I'm getting so irritated with the B-squad of GS and stupid guests and how busy it is. I mean, I am pushing an overflowing tub of defectives back and people just cut me off. It's not that fucking easy to stop a huge tub. Ugh, I hate the busy holiday season.
Ok, a 2 backstories: 1) I looked in the folder where we keep all the paid and left slips and November 05 was behind December. So I moved it where it should have gone, in front of the tab November. All the months are set up like that where the slips are in front of the tab of its corresponding month.
2) Some woman called and said she left her Korn CD. I told her nothing had been turned in, and she could bring in her receipt, and we could see what happened with it. Well, I also said if it was left here, we could refund it or let her go grab a new one PENDING that we saw on camera that she didn't leave with it.
Which brings me to Sunday. I wasn't even fucking working, but I went in with a friend to grab a few things. Well, I walked by GS and Bridget and Renae both pretty much attacked me. Bridget about the paid and left slips and Renae about the guest who called. Bridget said the slips weren't in the folder, but they were, and she just kept arguing with me. So she grabbed the folder and I showed her where they were. Then everyone at GS jumped at me about the guest who called. They kept saying that there wasn't anything at GS or logged. I told them that it wasn't turned in yet when the woman called, and I told her to bring in her receipt. And then they said that the woman said that we would just give her a new CD no questions asked, and that was not the case. I thought people at GS were smart enough to know to call AP when a situation like that arises, but I guess not. So that's what pissed me off, getting yelled at for stupid shit and I wasn't even fucking working.
Next time I work is Wednesday from 3:30-close once again. I'm getting so irritated with the B-squad of GS and stupid guests and how busy it is. I mean, I am pushing an overflowing tub of defectives back and people just cut me off. It's not that fucking easy to stop a huge tub. Ugh, I hate the busy holiday season.
Thursday, December 01, 2005
Pissing Me Off
Wednesday night sucked. Patricia was up at GS, and she needed to be retrained. The last thing I want to fucking do when I'm in a bad mood is help someone else. But every little thing she had to check with me, and she just didn't listen sometimes. It got irritating. There wasn't any extremely rude guests.
Then, we get to today. I don't work, thank god, but I went into get my schedule. Well, I have a 4 hour cashier shift. That really pisses me off because all I hear is 'how good of a GS worker I am', but then I get scheduled to cashier? What the fuck is that? And I bet you a million dollars, one of the dumbass newbies will have their shift up there. I'm going to complain. I shouldn't have a cashier shift until January because I do a good job at GS. I can't fucking stand cashiering at all. Jesus fucking Christ. It's not like a 4 hour cashier shift is so bad, it's just that some fucking newbie will be up there, and I'm FAR more efficient than anyone up there. I'm just so pissed off. Try it again, and there will be an even bigger stink.
Well, I don't work until Saturday and it's 3:30-close. The ads better be fucking done or else...
Then, we get to today. I don't work, thank god, but I went into get my schedule. Well, I have a 4 hour cashier shift. That really pisses me off because all I hear is 'how good of a GS worker I am', but then I get scheduled to cashier? What the fuck is that? And I bet you a million dollars, one of the dumbass newbies will have their shift up there. I'm going to complain. I shouldn't have a cashier shift until January because I do a good job at GS. I can't fucking stand cashiering at all. Jesus fucking Christ. It's not like a 4 hour cashier shift is so bad, it's just that some fucking newbie will be up there, and I'm FAR more efficient than anyone up there. I'm just so pissed off. Try it again, and there will be an even bigger stink.
Well, I don't work until Saturday and it's 3:30-close. The ads better be fucking done or else...
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