OK, maybe I should just fucking rename this blog the I FUCKING HATE CANADIANS! blog because that's pretty much all I bitch about.
Well, it's Victoria day on Monday so ALL of fucking Canada is down here shopping. So everyone at guest Service got bitched out three times over just because of nothing.
Well, there were so many asshole guests that I can't even remember them all. And I'm talking hardcore asshole guests. I wish I could just film what I deal with because I literally can't explain it with words.
So the major one that I can remember is about this one Canadian and her mom. Well the lady has a pair of kids shoes, doesn't have her receipt (go figure she's a fucking Canadian) and paid cash for them. So the only option that leaves us is to do a no receipt exchange, so she would have to exchange the shoes for another pair of shoes that were $12.99 or greater. Her and her mom argued with us for at least 30 minutes. I can't even tell you what they said because the kept repeating themselves and they didn't have a point. They had NO proof that they had purchased the shoes, and yet were "apalled" that they couldn't get cash back. Our return policy states CLEARLY that we need a receipt for ALL returns and exchanges. The fact that we are letting you exchange it for another pair of shoes is a courtesy to you, even though it may be strict. Maybe we should start out saying we can't do the return, and then letting them exchange it for another item in the same department.
Then AFTER the store closed. This woamn comes walking in the exit door (the only one open) and I tell her the store is closed. There were other guests leaving but we were close to locking that door. So I told her no that she couldn't do her shopping, and she fucking argued with me. She just said she had to get diapers (which were all the way across the store) and I wasn't in the mood so I tell her no, the store is closed. She asks again, and I just got sick of it and told her to do it if she really wanted to. She said she did, but I didn't see her go into the store. I think I'll get a complaint about my attitude, but the store was fucking closed. We are people too and we want to go home. Why should we hold up 30 team members for you? Whatever.
Tomorrow I work 1:30-close in GS again and it will be worse. Sundays are the absolute worst day for returns because Canadians can't make up their fucking minds.
Canadians are Eh-Holes. haha get it?
Saturday, May 20, 2006
Wednesday, May 17, 2006
Crazy Bitch
So me and Amanda were working at Guest Service on Monday when this crazy methed-out bitch that is always difficult when she comes in. Well, she was returning some things and had the receipt. She started talking about how she wanted cash back, but it was purchased with a Visa card. So the only thing we can do is put it back on the Visa or on a giftcard. So she said she wanted a giftcard. So Amanda accidentily put it on the Visa, and so she called the head cashier to do the void. The woman just got all pissy. Then when the head cashier got up there the woman just started bitching. So she did the void and they put it on the giftcard. Karen, the head cashier, was just telling her that the giftcard doesn't have an expiration date and to not lose it because it is treated like cash. The woman freaks out saying that "obviously" she wouldn't lose it. Then she started bitching that she wanted it back onto her Visa, but it wasn't the one used on the receipt. I told the woman that we could only put it onto the card originally used. Then she started bitching that she wanted it onto the Visa and that we didn't tell her about that option. We're all looking at each other like 'What the fuck is she talking about?' So Karen freaked out on her asking why she was up there if that's what she got in the first place. So she finally took the giftcard and then started bitching about something that wasn't even her business. I was doing a registry return using their registry to give them a giftcard. She butts in like it's her business about how she had to exchange something when she didn't have a receipt. We tell her it's a different situation and finally she left. As she was talking, every sentence had the word 'obviously' in it.
So kids, there you have it, don't do meth and attempt a return at Target.
So kids, there you have it, don't do meth and attempt a return at Target.
Monday, May 15, 2006
Bad Weekend
I hate weekends like this past one. So many rude people.
So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.
First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.
Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.
Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.
Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!
Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.
So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.
First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.
Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.
Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.
Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!
Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.
Wednesday, May 10, 2006
Dear Lord
Well, our paper ran an article about how the Canadian exchange rate was so good and that Canadians were planning to come down here and shop. Just fucking great!
It is busy in town everyday of the fucking week now. I can't tell you how much I want to leave this city/area. When I get my degree, I'm getting as far away from Canada as possible.
So onto my stories,
There was this Canadian who applied for a Target card and she got into an argument with me about how much she could save. The cashier told her 10% off (our usual) and she was a total bitch about it. She kept saying that “everywhere else” in town were offering her 20% off if she applied for a certain store’s card. I told her no, that it was only 10%. These people don’t fucking understand that we are all not the same store. It just reminds me of the time we got bitched out by a Canadian because the store next to us had a better exchange rate.
When we’re bored at Guest Service, we play “Spot the Canadian.” It is so obvious to tell just by looking at them. I’ve already mentioned their hair, the way they dress, fanny packs, and what they buy. You can also tell because groups of them review each other’s purchases right in front of the lanes. They also get really close to the belt with their wallet/purse like they are so excited to give you their money. They also like to put things in their cart and decide on it for sure when they get up to the checkout.
This will be one interesting summer.
It is busy in town everyday of the fucking week now. I can't tell you how much I want to leave this city/area. When I get my degree, I'm getting as far away from Canada as possible.
So onto my stories,
There was this Canadian who applied for a Target card and she got into an argument with me about how much she could save. The cashier told her 10% off (our usual) and she was a total bitch about it. She kept saying that “everywhere else” in town were offering her 20% off if she applied for a certain store’s card. I told her no, that it was only 10%. These people don’t fucking understand that we are all not the same store. It just reminds me of the time we got bitched out by a Canadian because the store next to us had a better exchange rate.
When we’re bored at Guest Service, we play “Spot the Canadian.” It is so obvious to tell just by looking at them. I’ve already mentioned their hair, the way they dress, fanny packs, and what they buy. You can also tell because groups of them review each other’s purchases right in front of the lanes. They also get really close to the belt with their wallet/purse like they are so excited to give you their money. They also like to put things in their cart and decide on it for sure when they get up to the checkout.
This will be one interesting summer.
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