Steaming like a pile of shit

We were understaffed SO bad yesterday. Donna worked 8-3, Amanda 10-6:30, me 4:30-close, and Whitney 5:30-9:30. They even had to pull Tyler from the lanes to help us because it was fucking nuts. So I get there at 4:30 and the place is a complete mess, like a bomb went off. So instantly I'm pissed because I can't stand a mess up at Guest Service when there is no need for one. Some people up there just don't put things where they belong right away, for example, if something is defective they defect it out, but don't walk 5 steps to put it in the bin. So shit just keeps piling up. So when I get there, I don't help any guests at first, I just focus on cleaning up. Then Amanda goes on lunch shortly after and Tyler ran somewhere so I was the only one at Guest Service. And because it's so busy, there was a line of about 10 people with more adding on to it. So I press the back-up button, and people come...unfortunately they are semi-trained so I'm basically on three registers at once. Our ETL-GE (Executive Team Lead - Guest Experience) is our direct manager and he does not know much about Guest Service, which is fucking annoying. So I have to tell him what to do, and I come off as an asshole because I'm frustrated, but whatever. I honestly did not care if I got a complaint that day because I would have told them that the reason I was pissy was because of their inability to schedule.

And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.

On to the Round-up:

There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?

And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.

Well I guess I better get off to Satan's lair.

What a day!

OK, so it's been awhile... I always seem to do this, do one post and then disappear for a few months. I'm busy, what can I say. I will try to do this more often.

Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.

I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.

I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.

I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!

I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.

And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.

Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.

Happy returns!