Wednesday, December 21, 2005

Oh My Fucking GOD!

It was so fucking busy. At one point we had every salesfloor TM on the lanes. Then of course all hell broke loose.

There was this one woman who wanted to exchange shirts, and she brought the ones she wanted up to GS. Well, there was a ginormous line behind her so I did this shitty job of folding them, but before I could put them in the bag, the bitch rips them from my hands and says, "I'll fold them, you suck at folding." Excuse the fuck outta me!? So I just threw her receipt at her, and helped the next person. Of course she took 10 minutes to fold her stupid shirts.

We had been calling for Toys and Seasonal to get their OVERFLOWING carts for a few hours and no one had come, much less mentioned anything about them on the walkie, so I got pissed and told them for the umteenth time they had overflowing carts. The bitch in Toys got on the walkie and freaked the fuck out on me. She said, "I will get it when I get off the lanes." She also gave me this dirty look. So I made the face back to her and rolled my eyes. I have no fucking sympathy for them because we have been calling those 2 departments for the last few hours and no one came to get them. Even when it wasn't busy. So fuck off! Then Sharon gets on the walkie looking for me, and I don't want to talk to her so I ignore it, and Sharon says over the walkie that we should deliver the carts when they get full. Yeah, OK I will as soon as you learn to fucking schedule people at GS. There was 2 of us and we were fucking swamped. Delivering carts ISN'T my job, it's the salesfloors' job to get their ass up to GS and get their fucking carts.

Oh, but I don't call it Hell for any reason, something else happened. While Amanda was backing up on the lanes, she got a card. When I was on my lunch, 2 people walked up and she got 2 more. Then another person walked up and she got another one. And here's me asking everyone possible and no one wanted one from me, but I was asking. So Maggie, Sharon, and Rich were all standing at GS saying how good she was and blah blah blah. Then they all start telling me to get some and I just freaked out. I said, "Spare me the guilt trip, I'm trying." Damn I'm funny. Well Sharon starting singing "You better not pout..." Ok, thanks bitch, please make me feel even more like shit. GOD I fucking hate her sometimes. Sorry that I can't fucking force people to sign up! Sorry I have bad luck! What the fuck do you want from me!? Fuck the whole store, I hope it burns down.

And tomorrow I cashier from 5-close. Seriously I want to die right now. It's only gonna get busier tomorrow because the K-12 schools are out. Kinda late I know. I'm not looking forward to it at all. The worst part was that Sara said there was a high probability that she would take it. Got my hopes up for nothing. I want to go to a friend's party because I am never there when they start, I'm always fucking working. Target can seriously go fuck itself right now. The only day I'll have of from this past Monday to next Friday is Christmas. So in a 11 day span, I'll have 1 day off. SHOOT ME!

I'm so fucking sick of doing everything at GS. I do everything. No one ever helps me or even tries. I've brought it up with the head cashiers and nothing changes. I want to scream at the top of my lungs right now. I don't want to fucking open the day after Christmas with Blanka and Whitney because they don't know what the fuck they are doing...at all. I'm going to be doing everything and I'm about to burst. I don't want to fucking cashier tomorrow at all. I hate cashiering with a passion. WITH A FUCKING PASSION! And it's going to be super fucking busy, and everyone is an asshole. I better be a breaker, I can't stand being on one lane the whole fucking day. It's also 5-12. Thanks! They are basically using me to just close. Oh, and get this, if we finish with everything before 12, we have to help overnight put stuff out. They get paid $1 more for working overnight so they can go fuck themselves as far as I'm concerned. I'm leaving when I want to. I have places to be and they can fire me for all I care. Then they would have to fill my shifts. They could even write me up. I just don't give a shit anymore. I wish I had a punching bag right now. I'd probably break the damn thing I'm so angry.

Well, you'll be sure to hear about everything.

It's Starting...

The bitchfest that we know as Christmas returns is starting already. The bitchy attitudes have been whipped out and in full force. You better have a full defense of confidence to battle this return season. Pull out all stops, and fight fire with fire.

I don't know what it is, but there are a lot of fucking assholes returning shit and it's not even after Christmas yet. It's been really busy at Guest Service, to the point where it's almost impossible to keep up with anything.

Let's start with a few gems from the past few days:

There was this woman who came up with a black shirt. I don't know what the fuck her problem was, but she went into this all out rant. Apparently she had bought grey and brown shirts on Sunday that were on sale and they told her they didn't have any black shirts. She told me that they must have been lying because there was a black shirt. So I tell her that we may have got a shipment in, and she started bitching that they told her they wouldn't get anymore in. She also said they checked the inventory with our computer and I told it that the inventory was as of 8am that morning so it could be wrong. She wasn't having any of it and basically insinuating that they had lied to her. I was still fucking wondering what the fuck she wanted other than to bitch. She wanted to buy the black shirt! Was the fucking bitchout necessary!? She started bitching about how it was on sale on Sunday and that she should still get the sale price because they lied to her. I told her that if it was on sale on Sunday, that it would still be on sale because it was within the same week. For whatever reason, the black shirt wasn't ringing up on sale. I finally just changed the price and she left. But jesus fucking christ, she kept asking if I understood and I told her yes, but I still didn't know what she wanted. What the fuck do you want me to do about it!? All she wanted was the sale price, and had she said that in the first place, we both would have saved 10 minutes.

Then, there was this woman who wanted to return a few shirts. But the receipt was expired. She freaked out on Renae because our policy is "stupid". YOU HAD 90 FUCKING DAYS TO RETURN THEM!

We have been getting a lot of expired receipts lately, and getting bitched out because of it. There was this woman who had an expired receipt and she freaked out saying, "What about after Christmas?" What about it? We still have the same return policy. I also remember way back when, there was this woman who bought something in September for Christmas and came up to GS and told me to write on the receipt that it was OK to return after Christmas. Her receipt expired before then, so I told her I couldn't do that. She returned her stuff and bitched me out and left. Good riddance. I don't know what is so hard to understand about 90 days.

For some reason I have a feeling that this return season is going to suck major ass. At least I can be an asshole right back.

For everyone returning things this year, remember that you win more bees with honey than vinegar. Be respectful and nice and employees with be more likely to help you out. Employees are only doing their job and it's not their fault. They are following company policy and if you have a problem with it, politely ask to speak to a manager. Don't expect things to change just because you talked with a manager either.

Friday, December 16, 2005

So Sick Of It...

I can't stand work anymore.

Well, today I cashiered, and it wasn't too bad. Up until Karen bitched me out. Ok, so this lady wanted to pay with a purchase order. We need the binder with all the account info in it to process it. So I noticed the head cashiers were standing by their office, and so on the walkie I told them to call my lane so they could bring it over. Well, Karen walks over and I ask her to get the binder, and she freaks out saying that I should have gotten a hold of her before she walked over. I told her that I said for them to call me, but she said that all she heard was for a head cashier to go to my lane. By the time she gets back she asks me if I already did the tax exempt thing. I told her that I did, and she freaked out again saying that I didn't need to do it and that the guest had to fill out an extra slip. And she did all of this bitching at me right in front of the guest. I'm going to complain about her next time I can.

Well, now I have the weekend off and I get to pull a 6 day in a row starting Monday. Then after Christmas I work for another 4 days. Kill me now! I'm so close to having a nervous breakdown.

Thursday, December 08, 2005

I Swear...

People are really getting on my nerves this holiday season. I am about to freak the fuck out on pretty much everyone that comes to GS.

First off, there was this woman who came up to GS with an inflatable air mattress. It was defective and whatnot, but she didn't have her receipt. She told me it was a gift. So, I scan the barcode and it comes up Not on File, therefore I need a receipt to do the return. She starts spouting off about how she is out $30 and she wants her cash back. Ok, I thought you said it was a gift. Don't lie to me, that makes me want to help you even less. I gave her the guest relations number and off she went.

And then there were these old Canadian women that came up to GS. First thing out of their mouths, "Call us a cab." (Our town is small so we have to call the cab to pick people up.) That sounded like a demand, you could have asked nicely. And what's wrong with you? Why can't you call yourself you helpless old bitch? So I opened the phone book, and pointed to the cab numbers and she said, "No YOU call a cab for us." I did because I had nothing else to do, but I wish I had other guests so I could tell her off. Well, it had been about 5 minutes and one woman waddles back up to GS and demands that I call them again. At this point I am getting so fucking pissed off that I have to do it when she is perfectly capable. So the cab person says it will be about 3 minutes. The Canadian had a shit-fit right then and there saying, "The cabs are so much quicker in Canada, this would not be acceptable in Canada..." I was just thinking SHUT THE FUCK UP!! This isn't Canada! Our town is a fraction of the size of the city they were from so of course we aren't going to have a billion cabs around town. Think you fucking retard! I'm officially not calling anyone a cab anymore unless they are physically unable. And of course with all Canadians, there was no thank you.

And there is some local news that puts us on the map, but it will TOTALLY give away where I am. The girl I graduated with and worked with at Target that was on America's Next Top Model WON! Congrats to her! It's been the buzz around town now!

Monday, December 05, 2005

Don't Get Me Started

When I got to work on Saturday, what do you know? Nothing was done and it was a complete mess. It was really busy, but still. The ads could have been done Friday night, there is no excuse. Well, I told who else I was working with that I was going to be ignoring people so I could get the ad done. Then, Karen comes over and pretty much demands that I go change the full garbage in front of GS. She's such a bitch about things. Well I do that, and the garbage leaks all over the fucking floor. So I also had to clean that up.

Ok, a 2 backstories: 1) I looked in the folder where we keep all the paid and left slips and November 05 was behind December. So I moved it where it should have gone, in front of the tab November. All the months are set up like that where the slips are in front of the tab of its corresponding month.
2) Some woman called and said she left her Korn CD. I told her nothing had been turned in, and she could bring in her receipt, and we could see what happened with it. Well, I also said if it was left here, we could refund it or let her go grab a new one PENDING that we saw on camera that she didn't leave with it.

Which brings me to Sunday. I wasn't even fucking working, but I went in with a friend to grab a few things. Well, I walked by GS and Bridget and Renae both pretty much attacked me. Bridget about the paid and left slips and Renae about the guest who called. Bridget said the slips weren't in the folder, but they were, and she just kept arguing with me. So she grabbed the folder and I showed her where they were. Then everyone at GS jumped at me about the guest who called. They kept saying that there wasn't anything at GS or logged. I told them that it wasn't turned in yet when the woman called, and I told her to bring in her receipt. And then they said that the woman said that we would just give her a new CD no questions asked, and that was not the case. I thought people at GS were smart enough to know to call AP when a situation like that arises, but I guess not. So that's what pissed me off, getting yelled at for stupid shit and I wasn't even fucking working.

Next time I work is Wednesday from 3:30-close once again. I'm getting so irritated with the B-squad of GS and stupid guests and how busy it is. I mean, I am pushing an overflowing tub of defectives back and people just cut me off. It's not that fucking easy to stop a huge tub. Ugh, I hate the busy holiday season.

Thursday, December 01, 2005

Pissing Me Off

Wednesday night sucked. Patricia was up at GS, and she needed to be retrained. The last thing I want to fucking do when I'm in a bad mood is help someone else. But every little thing she had to check with me, and she just didn't listen sometimes. It got irritating. There wasn't any extremely rude guests.

Then, we get to today. I don't work, thank god, but I went into get my schedule. Well, I have a 4 hour cashier shift. That really pisses me off because all I hear is 'how good of a GS worker I am', but then I get scheduled to cashier? What the fuck is that? And I bet you a million dollars, one of the dumbass newbies will have their shift up there. I'm going to complain. I shouldn't have a cashier shift until January because I do a good job at GS. I can't fucking stand cashiering at all. Jesus fucking Christ. It's not like a 4 hour cashier shift is so bad, it's just that some fucking newbie will be up there, and I'm FAR more efficient than anyone up there. I'm just so pissed off. Try it again, and there will be an even bigger stink.

Well, I don't work until Saturday and it's 3:30-close. The ads better be fucking done or else...

Wednesday, November 30, 2005

Last Weekend

Well, I guess I better update you on the BUSY weekend we just had. Sorry it has been a few days, my computer eats paint chips.

On Friday, I went in at 5am to get cards. No one is standing in line at 5. Then, Christine and I went out there to stand, and I let her ask the first few people just because I was kinda invading her job. But, around 5:05am or so, a small group started to line up and other people walked up and saw that we didn't open until 6am and so they left. Well, I got the first 2 cards, and then Christine got one, and I went back outside and I got FOUR in a row! It was awesome! While one person was filling one out, I moved down the line until I ran out of clipboards. That was fun typing them in though, I recruited other people to help me. Then it was about 5:50, and I went back outside to tell them if they were approved or not. Well, in the group of 4, I could only find 2 because they must have went to the other door or something. So then I just started walking around asking more people. At about 5 minutes to 6, there was a BIG group of people that budged in front of everyone else, so everyone (and I mean EVERYONE) behind them started booing and yelling, and then they all bum rushed the doors. At that point I was thinking, "I'm getting the fuck back inside before I get trampled." Thank GOD we have our own TM door or else I would have been killed. But, I got a total of 9 cards that day which is an all time high for me. If was funny because I got 6 from outside and Christine only got 2 outside. She ended up with 20 cards, but then again she was asking all day on the floor. I'm more than satisfied with my 9.

Guests weren't that big of a deal, but the whole weekend we spent most of our time doing adjustments, credit card payments, and paging people. Our forecast for Friday was $525,000 and we got $623,000. Almost $100K over goal, so that just shows how busy we were.

But what would a weekend be without a dumbass Canadian? So one comes up to GS, and asks for a comment card. So I give her one, and she asks me, "What's your policy about taking Canadian coins?" I tell her that our banks don't take them, so we can't. Guess what she says...? "Well they take them in Canada." NO FUCKING SHIT! It's Canadian currency, they better fucking take it in Canada! I swear, they are put on this Earth to test me, and make me laugh most of the time.

Thank god I didn't have to close this weekend either. I fucking hate closing with a passion. But, I got severely sleep deprived because I got up at 4am Friday, 7:30am Saturday and 11am Sunday. That may not sound bad but total for those 3 days I got about 15 hours of sleep.

Well, lucky me I get to work tonight! 3:30-close! Oh I fucking hate it.

Thursday, November 24, 2005

Happy Thanksgiving!

Wednesday was interesting...to say the least.

The first guest I help is returning a toy. When I ask her if there was anything wrong with it, the shit hits the fan. She starts spouting off about how she sent an e-mail to Target, and that she won't be doing anymore shopping at Target because I guess we aren't saying Merry Christmas. I haven't heard a thing from anyone about not saying Merry Christmas. I so badly wanted to argue with her, but she was a feisty bitch, so I just did the return and let her leave.

But come fucking on people! No one is bashing Christmas when they say happy holidays! Target still sells Christmas shit! How would you feel if you were Jewish, and every place you went told you to have a Merry Christmas!? Christmas is a holiday, and is included in the happy holidays greeting. It's really not that big of a deal. But, if you aren't going to shop somewhere because they don't bow down to your and only your religion, then I feel sorry for you. Show some damn consideration for others. Christianity is not the center of the universe so get over yourself. If someone wishes me a Merry Christmas, Happy Chanukkah, or any other holiday greeting, I say "Thanks, you too." No one is trying to convert you to their religion, they are just wishing you a happy holiday season.

We also got a call from this woman who heard that the first 100 people in the store on Friday get a $100 giftcard. Uh no.

We were done at midnight, but Phyllis and I were putting up the 2 day sale ad and so we were pretty much the last ones to leave.

I'm so excited to work tomorrow! I'm going in at 5am to get my own cards, and I'll get to see the rush in the doors. It'll be a 9 hour day for me!

Everyone have a good Thanksgiving and a happy holiday season!

Tuesday, November 22, 2005

Current GS Employees

Ok, back in January I made a list of all the GS employees so I could see who is and isn't still there. Holy shit! A lot has changed!

First off, the old list explaining what happened to people: (People in red no longer work at GS)
Me (obviously)
Heidi - Still at Target, just not scheduled in GS anymore
Sara - Still at Target, b/c she's a makeshift head cashier
Jesse - Left in June for Indiana
Tony - Still at Target, but works with Assets Protection
Pam - Gone, I have no idea what happened to her
Phyllis
Deb - Still at Target, works in the cash office
Amanda
Mary - Left a long time ago to work at Wal-mart headquarters, haha
Angela - Still at Target as Photo Lab Team Lead
Christa - Transferred home
Amber
Donna
Kari
Melissa - Quit
Laura Mc - Gone, I have no idea what happened to her either
Becky - Quit b/c she was sick of Target's bullshit

And now the new list:
Me
Phyllis
Amanda
Amber
Donna
Kari
Ashton
Michelle Mo
Bridget
Emily
Sara Sw
Lona
Whitney
Blanka
Patricia

I'm almost sure I'm missing someone, but I'll update when I find out.

Monday, November 21, 2005

Horrible

Saturday sucked. More so than usual. Thank fucking god I did ad Friday night or we would have been that much more behind. It was a mess the whole fucking night and I was irritated the whole day.

All of the newbies don't do shit. Whenever they aren't helping guests, they just stand there. There is plenty of to do. From now on, I'm going to bring it up with them, and if they still suck, I'm gonna try to get them out of Guest Service. We have enough lazies up there as it is, we don't need more.

So the newbies not doing anything pissed me off, and that was just the beginning. It was fucking busy and there were people everywhere. By the end of the night we had $311,000 in sales. It was a disaster. We had Guest Service relatively clean until about 9pm. We tried to do our closing duties but we either were busy with guests or one of us got pulled out to cashier. It was me and Phyllis and thank god because a newbie would have only made things worse. Salesfloor people kept bringing shit up and put it all over the counter so that it looked like a fucking pig sty. And then more brought up cartfulls. So we were trying to sort it while helping guests, and then Bridget brings up this basket full of cosmetic defectives. We couldn't fucking do it because we were already behind and doing all of those would have taken a good half hour. So Phyllis and I sort all of the abandoned shit and take the carts out of Guest Service and shut the door so no more people could come back there. They could sort their own stuff. So the store closed soon after. Well, the only thing we had done Guest Service-wise was that I did the paid and left at 7pm (really early) and got binders from the lanes for the ad.

So I'm still trying to sort through the mess that people are still bringing up, and putting the new ads in the binders. This bitch walks in the exit doors at 10:10pm. Mind you we closed at 10, but there were still people checking out. Well, she comes to Guest Service and says she wants 10% off. We thought she already applied for the card and just wanted us to apply it to her receipt. Nope, she didn't even apply yet. Well, she was approved and we had to do a fix it fast, and we keep the old receipt. She wasn't having any of it. She still wanted the old voided receipt because she said her husband was picky about receipts. Boo hoo. I told her we absolutely have to keep the receipt, so she put up a big stink and I went to photocopy it for her. That was at 10:30. The bitch finally leaves around 10:40pm, 40 minutes after the store fucking closed.

So Phyllis and I went into turbo mode and brought binders back to the lanes, hung ad, put the ad in the kiosks, closed the GS registers, brought the media to the head cashier office, and recorded the target cards in the book. It was a nightmare.

Well, after I get done with the GS shit, Sharon makes me disassemble the sale signs. That took for fucking ever, and then I had to go put them away. Well, by the time I was done they had already sent everyone home and so I punched out at 11:30pm. Yuck.

Now the store is open until 11pm every night until the day after Christmas, so I'm positive that will suck major ass.

Phyllis and I were talking about how the newbies get all the mid-day GS shifts and never have to close at GS. I kinda bitched out Sharon saying that it wasn't fair and they would have to learn it eventually or else they shouldn't get shifts up there. Why should I be doing all the closing and not get any good shifts? It's total bullshit. Well, Sharon said she would make a note about it.

Phyllis was also talking about how the veterans (veterans vs. newbies of GS) get scheduled cashiering when a newbie is at GS. That's not fair either. The head cashiers told her it had to do with her availability but she called them out because she had the same exact shift as the person in GS. It better not fucking happen to me or I will bitch and not go in that day. No fucking way. I'm expecting ALL GS shifts until January. I'm too much of an asset to GS to be cashiering.

Then, you know how I wanted to come in early for the day after Thanksgiving to get people to sign up for cards? Well, I come in at 5:30am, but that's not the problem. Christine is scheduled at 5am to do the same thing. So she'll already have a 30 minute advantage. She asked me on Saturday if I was going outside to ask for cards, or staying inside to enter hers? Uh no bitch! I'll be right outside with you! I'm gonna bitch to the head cashier on Wednesday because that's not fair that she gets a half hour start on me. I actually wanted to get cards and that's the only reason I volunteered. If they think I'm coming in to type in cards for Christine, then I'll see them at 6am. I don't do bitch work. She can type in her own god damn cards. It's just not fair for me coming in at 5:30 and Christine has already asked everyone that's there, so my only chance is with the people that get there more towards opening. It just really pisses me off. That can make my whole day rotten if I get only a few and Christine gets billions. Fuck her.

Well, my next shift is Wednesday and surprise surprise I'm working 4:30 to close! And we're closing at 11pm so that will suck. And Lona is there until 9, but I don't think I'll be able to put out ads until later. Also, I have to put up the 2-day ad, and that will be tough because I have to keep the week's ad up too. I've heard everyone that put it up was there late and all the salesfloor people left before they were even done. I have no idea how I am going to do this because the adboard will be full and so I'll have to tape the new one up. It'll probably look like shit.

I'm so excited for Thanksgiving, but not working Wednesday night or Fri-Sat-Sun. 8.5 hour days...kill me now!

Saturday, November 19, 2005

Not In The Mood

Well, I just drove by Target, and there was 3 buses dropping off Canadians right in front of the doors. I flicked them off. Go home already.

I swear to God, if one Canadian pulls the 'but I'm from Canada' card, I will tell them straight out that it isn't an excuse and we have the same return policy for everyone regardless of where one chooses to reside. I'm so pumped up to yell at someone.

They better not ask if we exchange money either. I swear, there is usually a line of a few Canadians and they each ask if we exchange money, and I tell them no, and the person right behind them who clearly heard me asks the same fucking question. I also especially love when they get mad at me because we don't. "Well, you used to." Well we don't anymore fuckface. And then they ask where else exchanges money. A FUCKING BANK!! "Anywhere else? All the banks are closed." Not that I know of, maybe you should exchange your money BEFORE you come down. It's only common sense, but I know most Canadians lack that.

I close and so we'll probably be there until 5am because people are pigs. I'm leaving when I'm done with GS because I feel like it. Tonight is the last night we close at 10pm for a while now. Oh, how I am going to pray for 10pm closing in the next few weeks. I absolutely HATE closing at 11pm, and getting out at midnight at the earliest. Wednesday nights, I'm leaving after I'm done with GS because I have class Thursday morning and school is way more important than Target could ever be.

Well, I'm sure all hell will break loose at the store today and you'll be sure to hear about it.

Thursday, November 17, 2005

Guess What?

Even more training!

So I get to work on Wednesday and what do you know? Oh, I'm training 4 people from 6-9. Talk about lack of communication. So I had to plan my whole shift around training. The people I trained were so bored and I probably sounded like a retard. The training book it set up so stupid that it repeats itself over and over. And I'm not too familiar with it, so I just go along reading it, and then I realize it's something we already covered and I stop mid-sentence. I swear to God these people think I'm stupid. Oh well, they're stupid for working at Target. haha zinger!

And then today I worked 2:30-9 cashiering, but I had to buddy train a new cashier from 3-9. It's so bad, but I have a short patience with some situations. I probably don't sound like an asshole, but it seems that way sometimes. I also got to give Tara a break and that was fun because I didn't have anything challenging to do. A cashier didn't know how to do a tax exempt transaction, and another got a target card, so it was pretty easy.

I feel so bad for my readers because I'm sure you all *LOVE* to hear about my boring day. Hell, if there was more rude people more often, you'll be the first to hear about it. The weekend is almost here, and you all know what I say about the weekends: "The weekend bring out the worst in people."

Another thought that crossed my mind (they don't happen often, haha) is that I suddenly realized that guests will play any 'card' they have to get their way. And it's entirely true. I've heard some people get called racist just because we are enforcing the return policy. Another 'card' that gets played a lot in my store is the 'but I'm from Canada card'. Again, playing these 'cards' don't weigh on the situation AT ALL. They are just thrown in for sympathy, but sorry the system doesn't recognize sympathy. Here's 25 cents, call someone who cares.

Well, good news for me is that I don't cashier for a while. People should start getting REALLY bitchy right when holiday shopping starts. They are training like crazy in GS because it means less hours for me, but hey as long as they are all GS I really don't care.

The Black Friday ad leaked for Target on the Internet. Google it or something, it should pop up. A little tip for my readers, BUY THE ITEMS YOU WANT NOW! Then on the 26th or 27th go to Guest Service and get an adjustment. That way you get what you want at a cheaper price. You won't have to deal with worrying if something is out of stock. Buy now, adjust later. It's that easy. You didn't hear it from me. ;)

So, tomorrow it's 5-close GS and Saturday it's 3-close GS. God knows I love closing. This weekend will probably suck too because people will be out buying all their Thanksgiving crap. Well, I guess I better rest up for tomorrow. Fridays are notorious for difficult Canadian returns. Fun fun fun.

Monday, November 14, 2005

Sucky Weekend

Well, this past weekend sucked. At least all of the Canadians are back in their country... now all they have to do is stay there FOREVER. I can't explain how rotten some of these people were; it actually boggles my mind how someone could be so rude. Is it OK to treat people that way in Canada? If so, then why? Riddle me that Canada.

Saturday actually worked out in my favor because I got to work. I was bummed because I had a 8.5 hour day of cashiering in front of me. I get on my lane, help literally 2 people, and Sharon calls me from GS. I'm supposed to go up there. I got to tell Canadians that my lane was closed, but sure enough more people walked in right after I told the previous people. They were so pissed when I told them I was closed. Well sorry asslick, my lane light IS off! I thought I was just going to GS for a back-up because it was really busy. Ashton called in sick, and Amanda told me I was up there for my whole shift! I was ecstatic! Well, when it slowed down I went to Food Ave because they were fucking busy as hell. Always are with Canucks. I don't see what is so good about a little eatery in a fucking Target store, but the way the Canucks react it's like it's the best food ever. Which it is...(looks around for Target spy) Yep...good food at Food Ave. Anyways, it slowed down so I went back to GS, and when that got slow, I helped over at the photo lab. So I was everywhere BUT a lane, and I loved it!

So Sunday I worked 12-8 GS, Ashton worked 12-5, and Lona was scheduled 1-6. Lona has never been trained in GS; she didn't know one thing about GS, and yet she was scheduled at GS for training. Ok, I don't know where you live but Sundays are GS's busiest days because of adjustments/payments/returns from weekend. So I was basically bitching left and right because *I* had to train her because only Ashton and Emily were up there, and they are new to GS too. So I basically bitched out Tara and she must have talked to someone because when Maggie got there, she pulled Lona out of GS and put Jackie up there because it was so busy and it isn't fair to guests that I'm training while there is a long line of people to help. Well, later that day it died down, and I didn't want to come in on Tuesday (my day off) to train new people so I offered to do it right then. The head cashiers discussed and told me to grab Patricia too, and give them both a training. Training went well, but I think they still need more time up there.

Other than that, not much happened. There was a few mean people but nothing so over the top.

There was this one woman who was returning a lamp and something else but didn't have a receipt. Well, we told her it had to be one item from housewares for 34.99 equal or greater value. Well, she's gone for quite some time but GS was getting calls from the floor. The salesfloor TM asks over the walkie, "The guest was told to get an item from housewares, can she get one from domestics?" UH NO! Well, she finally found something and left.

There was this Canadian who wanted to exchange a shirt for a bigger size. Well, she had just bought it a few hours ago but left the receipt at the hotel. So I try checking her credit card, but since it was just that day, it didn't show up. So I tried doing a no-receipt return but I need a driver's license. She didn't have hers on her, but threw a fit. She wasn't with anyone else, so she put on a sob story about how she was just exchanging and that she was leaving at 6am the next day. Boo fucking hoo! You shouldn't even be driving without your fucking driver's license!

Next up is 4:30-close on Wednesday!

Friday, November 11, 2005

Jesus Fucking Christ! (A vent)

I am so stressed out right now. Never have I been yelled at so many times and been so overwhelmed that I needed to leave the building to calm down just a little bit. Seriously, TODAY SUCKED! I would not wish today upon my worst enemy.

I was bitched out by a Canadian because our sheet sets were the same price for any size. She bitched me out because she didn't want to pay the same price for the full size as she did for the queen. I kept telling her that was just how things were priced for that particular item. But no, she kept bitching that "in Canada" (Which by the way I hope gets bombed and everyone dies) the full size was lower than the queen. Yeah, it's like that here too, but for that certain item it's all the same price. She argued with me for 10 minutes and I had enough. I was in a pissed off mood for the rest of the day.

Tara asked me if I was doing OK and I told her that it wasn't. She talked to me and I told her every single person was being an asshole, and I was getting sick of getting yelled at. She told me that I don't get paid enough to get constantly yelled at so if someone was being difficult that I should call her up to GS. But then she got on my case for not getting a Target card. I flipped on her and said that I've been yelled at all day and I didn't want to be yelled at about that too.

The reason why the stupid fucking Canadians that all should die are down here is because everything is closed in their country today. Why would you close down everything for a holiday? Because they are fucking stupid. Some fucktards (that's what I'm referring them to for the rest of the post) said that line at the border was 2 FUCKING HOURS!!!!! Jesus fucking Christ! Are you serious people!? And they all trashed the store and were basically being dumbfucks like they usually are.

I had a Canadian ask me if U.S. currency comes out of the ATM. Uh, no it's only stocked with Euros. Are you that fucking stupid!?

Our store at 7pm had raked in nearly $250,000, and by the time I left at 9pm we had 65 bullseyes. Yeah, holy shit. Tomorrow it sucks even more because I cashier for 8.5 fucking hours and I'm going to hate every minute of it.

Fun Fun

I had so much fun training. I'm sure I sounded retarded though because as I was reading something, and I decided I didn't need to cover it, I just stopped. Kinda funny. I also saw some yawns as I was reading and I couldn't help but smile because it is really boring.

I just read through the book, went over pretty much everything possible...(Did you know there are 5 possibilities when it comes to taking a credit card?)... and then we grabbed 'difficult' items, went on break, then practiced and they got put on a lane. I don't know if it was my doing, but my trainees were doing great during practicing. It is pretty much straight forward, and our system walks you through every step. After practicing with the 'difficult' items for a while and seeing all possibilities of payment, I could tell they were ready. So I paired them up with some cashiers and I got to go home.

It was also funny because we were training on the middle lanes. We only use them for busy holiday shopping days, but still some people (mostly Canadians of course) came up and got in line for the lane. My trainees laughed every time I turned them away. But come on, the lane light is off, and there is 3 people on 1 lane. If they are working today I'm going to see how they are doing.

Which brings me to my next topic... The Canadians are here... In the thousands! Everywhere you look there is a Canadian. They piss and moan at just about everything. And they are wearing their little 'remembrance day' flowers so they stick out even more. I told Sara what they were for and she said, "What are they remembering?" And we both said at the same time, "How fucking stupid they are?" I laughed. It was word for word. Sara also continued, "How fucking ugly they are?" "How bad they smell?" Damn, she is a fucking hoot to work with. I highly recommend going to see the movie "Waiting" with Ryan Reynolds. It is fucking hilarious, and although they work at a restaurant, it is so similar to working retail. And if you do see it, the girl that always swears and is angry is the spitting image of Sara. When a few of my friends went to see it in the theatre, we could not stop laughing everytime she opened her mouth. It sounds exactly like her. There is this one part where the girl in the movie is in the kitchen and she is just screaming swear words as she walks out to the dining area, she turns the corner to help her customers and acts like the nicest person ever. It's so funny and a must own for people in retail and in restaurants.

I also found a running countdown for Black Friday. Here's the link: http://www.makeacountdown.com/?id=111977

Well, I'm working all weekend so I'm sure I'll encounter some rude ass bitches.

Thursday, November 10, 2005

Pissed Off

So I get to work yesterday, I go check my clip to see who I'm training. Nothing there. Ok, so I go check the break closet and Heidi and I were crossed out but Phyllis was training. I ask the head cashier and it got moved to today. That sucks because I was worried about training the whole fucking day and then when I get there they say nope tomorrow. So that kinda pissed me off. I'm not really worried anymore because I could care less. And because I know more about training than I did yesterday.

Well, the very first person I helped was the biggest bitch in the world. She was returning a box of that Choxie chocolate crap. Well, it was $12. I ask her how she paid for it and she said cash. Great. I then tell her she has to exchange it for 1 item in the Candy department for equal or greater value. She said, "Where is that written!? Where does it say I have to exchange it in the same department!?" I tell her it's not written anywhere, but it our policy without a receipt. She keeps asking where it is written and at that point I just snapped. I told her, "If you want to go by what is written, then I am going to need a receipt!" She says, "No, because I've been in here before without a receipt and they gave me cash back or a giftcard." I told her that was only if the item was under $10. Well, I was being extremely rude with her because she was being a bitch, and she asked for my supervisor. Gladly. Well, Rich comes up and he asks her how she paid for it. Guess what she said, "It's probably on my credit card." WHAT THE FUCK!? Had you said that the first time I asked you, we wouldn't be in this fucking mess! I was hoping it wouldn't show up on the card, but it did, and the bitch thought she was getting past policy and acted all high and mighty. I seriously want to kill her, or at least beat some sense into her. Looking back, I should have just said, "If you want to go by what is written, then I will need a receipt to do the return. Thank you, have a nice day. Can I help who's next?" If she said anything more, I should have said, "The employee that helped you previously was trying to help you out, I'm not trying because of your attitude. Until you can show me some respect, then you can either leave or wait for someone else to help you." One of these days that will be said. People were just all around pissy today.

I was crabby until someone applied for a Target card. She called in earlier and asked me if she was approved if she would get a temporary card that could be used right away. I told her yes, and hoped she came in tonight to apply for one. Well, about 30 minutes later she came in and I was delighted.

So today I'm scheduled 2-8 in GS, but I go to train at 6 and have to stay until we're done, like around 9 or so. I really don't care if I stay later, I don't have class tomorrow. It kinda sucks for Emily though because she's newer at GS, but still knows waht she's doing for the most part. There is going to be 3 trainers, me, Phyllis, and Amanda. Me and Amanda have never trained before so they are putting Phyllis in between us so if we have any questions we can ask her. I'm just worried about not doing things quickly enough and getting done after everyone else. Oh well, can't worry about it until it happens. Each trainer gets 3 trainees, and tonight they are all going to be cashiers, so they need detailed training. It should be a piece of cake, and I just hope to make it somewhat interesting so they will learn better.

I've been saying for quite some time now that this weekend will suck because Canadians have Friday off for Remembrance day. Last year was ungodly, and because the exchange rate sucks, they will be down here in boatloads. I'll get the grenades ready. LOL. I'm sure tonight and tomorrow will be really busy at GS, and we'll have to deal with assholes over 90 days because they don't get down here often and that's all my fault. Saturday and Sunday will be busy for the front lanes, and kinda busy at GS. I'm not looking forward to it at all. It also doesn't help that I work the whole weekend. Tonight: 2-~9 GS and training, Fri: 2-9 GS, Sat: 11:15-7:45 cashiering (ick), and Sun: 12-8 GS. So that leaves pretty much NO time to do anything school related. Fun fun fun.

Official BLACK FRIDAY Countdown: 15 Days!

Oh yeah, the schedule comes out today for the week of Thanksgiving. Should be interesting! That Sunday we start closing at 11pm. Ick!

Tuesday, November 08, 2005

Even More Training

My God, they are really getting their money's worth with me. Here I thought I was never going to cashier train because I'm the only one available to close GS on Wednesdays, but I guess I was wrong.

Tomorrow they have me cashier train from 6-9. I work GS from 4:30-close so Jackie is going to take over for me for those 3 hours. I'm gonna have to take my lunch beforehand, or else I won't be able to take one, and I'd get bitched out for that. This is my first time EVER cashier training and I know the material obviously, but going about it is what is making me nervous. We do have a binder, but I'm still nervous. I don't know how many people I'm training or anything. I'm sure I'll find out on Wednesday at the last minute like usual. That's what's making me nervous, not knowing anything. My store has bad communication.

I worked this past Saturday and Sunday and it wasn't fun. Saturday I closed GS, and NO, the ads weren't done. So I of course had to do them. I guess it was really busy on Friday with all the fucking Canucks storming down for their 3 day weekend. They get another one this weekend too! Kill me! Last year for their 'remembrance day' the store was fucking destroyed. I do believe the President came and declared it a national disaster. Thank GOD I don't close this weekend, but I do cashier on Saturday for 8.5 fucking hours! That's not going over too well either. I can't complain too much because I'm getting more shifts than anyone else at GS, but then again I am working 32 fucking hours a week when I asked for a max of 20. Funny thing is that I can still keep my grades up. I am just not looking forward to this weekend. I work Wed-Sun and my weekend was pretty much raped. I wake up, go to Target, and go to bed. I seriously have NO free time. Next weekend is going to be worse, I close Fri and Sat, and I think I cashier train on that Sun at 8am. Yeah, because getting up at 6:30am 4 days a week was too boring. (eyeroll) Maggie is cooking up the schedule today, and it should be out on Thursday, and that's the one with Thanksgiving and BLACK FRIDAY! Scary. I open though, so it should be fun. I almost want to ask if I can take pics of the rush in the morning. That would be too funny. Hopefully I'll get a lot of cards that morning. There is just so much going on everywhere right now. School is pushing it, Target is pushing it, and I can't wait for Christmas break. You need times where you can wake up and not worry about classes. I'm never worried about Target in the sense that once you're done for the day, you're done; there's no tests to study for or homework to do. I think I would go insane if I didn't have a job. Work takes my mind off school and that is a good thing most of the time. So now that I've been bouncing from topic to topic, I'll just end it.

BLACK FRIDAY Countdown: 17 days!


Friday, November 04, 2005

More Training

On Wednesday I worked 4:30-close in Guest Service, and I trained in Blanka and Sarah. Blanka was only there for a little bit though, but Sarah was there the whole night, so she got a complete training.

Then yesterday (Thursday) I "buddy trained" Susan on the front lanes. I was scheduled 2-8:30 cashiering, but Susan got cashier trained on Wednesday, but said she still felt uncomfortable, so I buddy trained with her. Buddy training is where the newbie watches and asks any questions, and eventually do it themselves with the buddy trainer bagging for them and making sure the newbie is doing things correctly. It was better than just me cashiering though. Susan was doing really well.

The only thing was a Canadian (big surprise) woman who asked me if we took Canadian money. I told her we do, but only the paper money aka no coins. So Susan finishes the transaction, and it comes out to $62.17 Canadian funds or something like that. Well, the Canadian woman pulls out 3 $20s and starts digging in her coin purse. She pulls out a toonie/loonie (I don't know which is which or why they are named like that) and because Canada has $1 and $2 coins, that falls into the 'coin' category so we can't accept them. So I tell the woman this, and she asks, "Even for the 17 cents you can't take Canadian coins?" Uh, did you understand the fact where I said NO FUCKING COINS!? So I tell her no, and she freaks out saying "Well, you used to." No we never have! It has been SEVERAL years since our store exchanged money and yet everyone thinks we still can. The woman grumbled and pulled out a $5. Was that so hard? And the thing is was that she had to be a total bitch about it. I bet you are all sick of hearing me say this but why don't they fucking exchange their money BEFORE they come down? It's only fucking logical that a different country with a different currency is not going to take another country's currency. I want to yell this a thousand times even if I 'm the only one hearing it. Maybe I should write a fucking article to their paper explaining that before they come down they should exchange their money and while at the stores here, check the return policy! I would much rather have 10,000 people ask about it rather than one bitch about how it sucks.

I feel like getting into my whole Canadian spiel, but it's already on this blog 500 times. If you want to see how I feel, check the archives. I would love to just bitch (it's what I do best) about Canadians, but then the blog would just get repetitive.

Anyways, the papers are shuffling at the front end which can only mean one thing. Shift sign-up time for the busiest days of the year. They had sheets for Black Friday and that following Sat and Sun, Christmas Eve and the day after, and New Year's Eve/Day. Maggie didn't put me on those sheets because I will be in Guest Service. Whoop whoop! I signed up for coming in early day after Thanksgiving to get cards, opening/early the next day, and the only other day I signed up for is day after Xmas 8-4:30. I would stay all fucking day on Dec 26 if I could because it's such a rush. So many returns, so many assholes, so many arguments, and I'm mean back. it's not like I get get into a lot of trouble because hell, there are tons of people there. Of course I'm not going to be overly mean, but if you deserve it then so be it.

Tomorrow I work 3-close at GS, and I swear to God, those ads better be done. I will be so pissed if I have to do them. I have done them every single Friday that I have worked up there, and it's a Saturday chore. I just do it on Friday because it's usually busier then fuck on Saturdays.

Side note: One of my personal favorite websites is back. PlanetFeedback.com is where customers can post letters of complaints and compliments to businesses. I don't post any letters, but I sure do respond to them and give them an employee's perspective. Some of the people that write letters are just heartless. In fact, I just responded to a letter that said all Target employees were an "idiot, and a high school drop-out." Yeah, I kinda ripped into him, and I could already be banned from the site. Haha! These letters come from (mostly) people that think employees are garbage and think they can treat them as such. SOME complaints are legit, but most are just bitching because they didn't get their way. Check it out, and feel free to respond yourselves. It gets me worked up because I love arguing with people, it's my calling. Haha, well y'all have a good weekend. God knows I will...(Canadians have Monday AND Friday off) Kill me now!

Wednesday, November 02, 2005

It's November

How many more days until Black Friday? Ish, I don't even want to think about it.

Well, my Sunday shift was a doosie. EVERYONE was a crabass, it really sucked. There is only so much bitching out you can take in one day. It died around 5 pm so I didn't lose my entire sanity. I worked with Ashton and Heidi, so it was fun. I did about $3000 worth of returns on Sunday, and it's funny because our store only did about $5000 total.

There were some rude ass guests:
This lady comes up with about 4 clothing items. One had a receipt, 2 had gift receipts, and one didn't have a receipt at all. The item with a receipt was a blazer, and the tag was cut off. Now we haven't had blazers for too long at Target so I matched the tag with the tag inside the blazer. The woman freaked out on me saying, "Why are you doing that!? Do you think I'm trying to scam you!?" I told her no but she kept on going with it adding, "I can't believe you fucking people." Now normally I would have been so terribly rude to her, but for some reason I wanted to be overly nice to piss her off. So I do that return and then do the ones with the gift receipts. As you all know gift receipts give giftcards back as a return. She freaked out again because she wanted her card credited. So I told her with gift receipts it gives a giftcard back, and if she paid with a credit card, I could look up her receipt. So I did that. Then also I for her no receipt, I was starting to cringe because I didn't want her to freak out even more because of our No-receipt return policy, but thankfully the item was under $10 so I could just put it on the giftcard. She ended up leaving with a good attitude, and thanked me for my help.

Then there was this woman with this Back to College chair that was defective. She didn't have her receipt, or any packaging, but insisted she paid with her Target Visa. So I tell her that without any numbers for the chair, that I couldn't do anything because there is no way to get it into our system. We no longer carry the chair so there was no way to actually get numbers for it. She pitched a fit yelling at me asking if I kept the packaging for furniture that I bought a few months ago. Of course I don't but I don't expect the company to do anything for me when they NEED it. So I called up Roberta and that was a mistake because she is a total dumbfuck. Well, she ran off somewhere to get numbers and eventually she came back with a number, but it didn't find it on her card. So I don't know what they did but they had AP attempt to look it up, but they couldn't find anything. So she ended up taking her chair and going home, but she thanked us for trying to help her.

And it didn't happen this Sunday, but sometime this past weekend: Some Canadian was irate about something so the LOD (Rich) was talking to him and he called Rich a stupid fucking American. Funny thing is that Rich is Canadian. Haha! What a stupid fucking Canadian!

So it was fun working with Ashton and Heidi, and Ashton said that Heidi and I were her favorite GS people to work with. We were laughing pretty much the whole time except for helping the stupid guests. When Tara left, she always says, "Bye kids!" to GS, and I usually reply, "Bye mom!" Ashton thought that was the funniest thing ever and laughed for about 10 minutes. Sara, Heidi, and I have this inside joke running that we are the A-squad of GS (because we know what we are doing, and aren't lazy) and everyone else is the B-squad. I'm inventing the C-squad for Donna and Kari because they don't do SHIT. Ever.

OFFICIAL COUNTDOWN TO BLACK FRIDAY: 23 DAYS

Thursday, October 27, 2005

Training

Training was a joke. All we did was sit around, eat pizza, an dlook at the training books for 15 minutes. I still have no idea how I'm going to train cashiers because I've never done it before. Yeah, I'll read through the book, but if I don't know what's in there, how can I use it effectively? I doubt they will even have me train anyone.

My name wasn't even on the list to be a team trainer, but I repalced someone that couldn't do it. I've known for 2 weeks that I was a trainer and yet at the meeting they didn't know. Great communication, I know. Then they started telling us how proud we should be that we were hand picked to be trainers. Yeah, I definitely wasn't picked, but was only there because someone backed out. Nothing like an insult hidden in a compliment. Oh well, now it's my turn to impress the fuck outta them so that they think, "Jeez, we should have made them a team trainer sooner."

I also got my review last night. I'm now up to $8.30 and hour! That's great and all, but last year I got a 35 cent raise for not doing much, and this year I got another 35 cent raise and I have been going above and beyond with almost everything I do. It's pretty much impossible to get more than 35 cents per raise while you're at the front end. There is this whole thing where you get points for each task and at the end they all get added up to get your score. The best is Outstanding, followed by Excellent, Effective, Inconsistently Effective, and Unsatisfactory. Well, I scored Excellent in more than half of the categories, yet my overall score was in the Effective range. The only way to get an overall Excellent rating is to score Excellent in everything, and that's a bit unrealistic.

And I just my schedule for the 3rd week, and I have 32 fucking hours! That's a bit off from my max of 20 per week. I'm available 5 days a week, and that week I'm working all 5. And 2 of my shifts are cashiering. Uh, no we aren't starting this again. Of course the cashiering ones are 8.5 and 6.25 hrs while my GS ones are 6.5, 6, and 7. I think I'm going to pretty much demand to be ONLY at Guest Service from after Thanksgiving until January. None of this cashiering bullshit. Oh and the weekend in the 3rd week will be fucking busy because those fucking stupid piece of shit Canadians will be down here and last year the store was a complete MESS. And that's an understatement. Check the archives. The shoe department was trashed. More than half of the shoes were on the floor, and a TM that has been with the company for several years now said it has never looked that bad before. Sometimes murder should be legal. Haha, I'm just kidding. Don't go calling the feds on me.

I still think EVERYONE should have to work AT LEAST a year in retail. That way people would be considerate and the would know how to behave. It's sad that people don't know this, and that they are dealing with HUMANS and not pieces of shit, because that's what I get treated like sometimes. Well, I'm not the person to mess with in retail because I'm not afraid to 'fight' back. And I have my ways...

And now I'm off until Sunday because my friends and I are having a Target Halloween party, and I took the next few days off because I can.

Tuesday, October 25, 2005

Update

So after further investigation, I guess Karen IS my head cashier. I don't know when the fuck THAT changed, but I do know that I don't like it.

I am training to be a team trainer tomorrow, so that should be fun. And some of my favorite people at Target are also training, so that's a plus. We better get pizza because they did last year. They are gonna have to get someone to cover for me at GS because I work 430-close up there and training is from 6-730. I'm excited and nervous at the same time. It will be fine, it's only training. Haha, anyways after I talked to Sharon about it I was just standing at my lane and she said, "You better practice standing out if you're going to be a team trainer." I laughed. I was fucking tired that day, and it was relatively dead on the blueside.

Well, that's just my random update, I'll be back later to tell y'alls how training went. It should be interesting.

Friday, October 21, 2005

My Town Is Flooded...

WITH CANADIANS! It's disgusting, and thank god I don't work tomorrow. But I work Sunday, cashiering. Eew.

So anyway, I get this rude Canadian bitch. She was returning 4 air filters, but had a receipt with only 2 on them. The receipt was technically expired because it said Expires on 10/14, but it's clearly the 21st. Well the system allowed it, so I do the return for the 2 on the receipt. I tell her how much she's getting back, and she freaks out on me saying, "There's 4 of them! You only scanned 2!" I tell her I have to do them separately, but she doesn't listen. Normally I'm a nice person even when someone is being rude to me, but this bitch had gone too far. I basically yelled back, "There is 2 on the receipt! I can only return 2 with the receipt and the others I will do separately." I then asked for her driver's license to do the other 2. And yeah, normally I would run these items on one transaction, but she was rude AND Canadian. So I did 2 separate transactions so the bitch only has 1 left until 10/21/06. Haha, it pays to be nice.

So yeah, when I got to work today NOTHING was done. Donna and Kari were both there. Defectives were overflowing, the defectives to do bin was full, and the garbages were overflowing. There is NO reason for that when there is 2 people working. Well, Donna left when I got there, and Kari didn't do a damn thing. In addition to all those things, I prepped the ad and wrote out the schedule for GS for the 3rd week. Again normally I would just shrug this off, but there was 2 people! 2 people for god sakes! So at the end of my shift I told Sharon. She said she'd make a mental note, but Sharon probably will talk to them about it, she's a bitch like that. Haha!

One of my friends found out that Karen did my review. Yeah, the same Karen who I hate and hates me right back. Just fucking great! I don't get it because Maggie is my assigned GSTL. She should do my review because that's where I've been putting my energy. I swear to God... Karen may be going home in a coffin if things don't go well. I haven't even worked with Karen in a LONG time, so why is my review done by her? Aw fuck, we'll just have to see how it goes. But I am upset.

Yet another facet of Guest Service that really bugs me in so many different ways - Waiting in line. Let's go:
-When you are waiting in line, get your shit ready!!!! Get your fucking receipts out! I swear I cannot tell you how many retards stand there rolling their eyes and sighing that it's taking so long, but when they get up to GS they take forever and a day to dig their fucking receipt out.
-There is a sign that says WAIT HERE. What do you do at this sign when I'm helping someone else? WAIT THERE! Too many people come and set their shit at the computer NEXT to me, and I make them move over to me. I also hate when the next person in line stands RIGHT BEHIND the person I'm helping. I swear to god, they could be giving a colonoscopy because they are so close. Christ people back the fuck off.
-Thank god we got rid of the numbers at GS. "Are you taking numbers?" I was about ready to shoot someone when they said that. Yeah, we are taking numbers when you're the only fucking one standing there. I also hated when people always told us our numbers are off. Yeah, it's because we don't fucking use them!
-With our new "stanchion" lines, (I am not sure if that's right or even close) there is an end that says Wait here, and the other end is just the pole. Well, I fucking hate when people stand at the exit. Can you not fucking read? People are stupid.
-Or the people that stand in front on the line. Someone get me a gun.

That's it for now, and I'm sure there is more that I'll think of later.

Saturday, October 15, 2005

What Did I Get Myself Into?

So, one night after I was done at GS I was talking with Renae about some things. One was that if they wanted someone to come in before opening on the day after Thanksgiving to get Target cards, that I would do it. The other was stated previously in another post. Well, yesterday Tara came up to me and asked if I was still interested. I was taken aback because I was wondering how she knew about it. Well, the head cashiers had just had a meeting and they talked about it. Oh wow. I told her I still was and that was that. So therefore I think I will be getting there early to ask people standing outside. It should be fun, but damn I'm gonna need a flashlight because it will be fucking dark around 5:30 or so in the morning. Jeez, what if no one wants one? They will be pissed at me. I told Tara I wanted to be at GS that day too because I had to fucking cashier last year.

And to toot my own horn, I think they are gonna make me a team trainer! ...finally. Anyways, I was writing the schedules for each day at GS and I noticed some people had 'training' from 6-7:30. I was curious so I asked Sharon and Maggie about it and they said it was for cashier trainers. Then Maggie went off on a tangent about how Amanda couldn't do it, and they needed to get someone else. Maggie turned to Sharon and asked her if she thought I would be a good trainer. All right in front of me, mind you. Sharon said yes, and they ran it by Rich and he OKed it so I think I'm on my way to being a trainer. Score! That will look SEXcellent (haha) on my resume. And plus, I will definitely hammer home some things that cashiers do that piss us off at GS. Maggie said I'd have to hammer home about Target credit cards. Yeah, ok can do. All I have to do is tell them to ask everyone and I'm covered. BUT, the day the training is going is when I close GS. I always close GS on Wednesdays because I'm the only one available TO close on Wednesdays. Sharon said they would find someone to cover for me during the training time so I hope they can. I'm most excited about getting the new nametag that says 'Trainer' on the bottom of it. That way I could tell guests to suck it when they doubted me. "Yeah bitch, they made me a trainer, so I must know what I'm talking about." The only bad thing about the new nametag is that it doesn't have a hole for the bullseye pin. For those of you fellow TMs, the pin is dead. They don't make anymore, so therefore I want to keep mine so all the newbies know I've been there longer than they have and they can suck it. (Haha, I sense a theme.) I thought about making a hole for it, but with what? Anyone with any ideas will score major brownie points! (COMMENT NOW WITH IDEAS!!)

So anywho, I am on cloud fucking 9 with all this good news. After 3 years, they finally believe in me. Only took them 3 years. AND, my 3 year review is in like 3 weeks, so I should be getting a raise soon too. FUCK YEAH BITCHES! I'll tell y'alls how it goes when I get it.

So yeah, no big bitches today at work, it was just really busy. SO BUSY. And so many Canadians although they weren't bad today...at GS anyway. Tomorrow is 2-close and I'm supposed to be training in Emily which is cool because we've hung out before. Funny thing is that I'm only available to 7 on Sundays, and so closing kinda pisses me off because this of all weekends is when I have the most school work to do. Always works out that way. 8 more weeks of school left and I couldn't be happier. Halfway through October. November is almost here, then December, then finals week, then 1 month vacation from school. What can I say, this semester has been rough and I'm only half way through. Oh well, at least the light of the end of the tunnel is getting brighter.

Wednesday, October 12, 2005

One Week Later

A lot has happened over the last week at work, and it's starting to become more and more busy each weekend. Great!

Anyways, let's do the usual round-up of guests:

One lady wanted to return her mostly eaten birthday cake because it didn't have raspberry filling. Boo hoo! She was a fucking twat about it too. Ok, so you didn't get raspberry filling, but I definitely don't think she deserved a full refund. If I were her, I would've brought it up to the store's attention and at least expected a discount, but I would only take a full refund if they offered it. So basically she got a free birthday cake. Oh well, our policy says we can return food no matter what. It just pisses me off when we get people that return food JUST because they didn't like the way it tasted. And that's Target's problem? Taste is YOUR OWN personal opinion and usually there is nothing wrong with the food item itself. It's fucked up. I would never be so bold/stupid to return a bottle of fucking salad dressing just because I didn't like the taste. I'd throw it away and make a mental note.

When I was cashiering on Sunday (yeah it sucked), there was this Canadian woman with a full cart of groceries. Ask any cashier at my store, Canadians are the worst! So anyway, she unloads the cart and says she wants separate transactions. Separate transactions piss me off unless it's 2 or 3. The nutjob asked me a price on an item, I told her, and then she wanted it on a separate transaction. I ended up doing around 25 transactions for this bitch. I don't understand, she paid cash for every single fucking transaction. But they are only allowed so much over the border within a certain time period and then they have to pay duty, so they get separate transactions to cheat their government out of money. I was on the least busy lane and yet there was a line for my lane because of her. By the 10th transaction I was getting so god damn pissy especially when she kept saying, "Ok now ring those three up. These are for my mom." I really don't fucking care! I also hate when they come up to GS and ask for their receipt to be split. AKA separate transactions. Catch me in a bad mood and I'll tell them we don't do it. Technically we can, we would just have to return everything on their receipt and buy it back which is a lot of fucking work. Besides it's a Canadian, why should we? They suck! haha

Then there was this one guy who I swear ate paintchips. This happened when I worked Friday, and apparently he was in on Thursday and this is what happened, supposedly, then:
He returns a defective phone, and wants to get a different phone. The GSTM (Guest Service Team Member for you rookies) returned it and gave him a giftcard because his check didn't clear yet. So he took the giftcard, and bought another phone using the giftcard.
Friday=me working:
Guy comes in with the newer phone and says it's defective. So I do the return and the system tells me to refund it as ~$120 on the giftcard and ~$40 on his Visa. He freaks out saying he paid by check and that he wants his cash back. I told him that this phone was paid for with a giftcard and a credit card and that is all we could do. We refund back the way it was purchased. I also told him that when he decided to take the giftcard, that was it, the transaction was over, and we couldn't go back and get cash back for his check. He justed started saying that he was going to stop payment on his check and blah blah blah. I told him he really couldn't stop payment because it was paid for. It is stealing plain and simple. Well, he wouldn't go away so I called a manager and he backed me up. He also said that he could stop payment on his check but someone would go after him (like a collection agency) to get that money regardless if he left both the phone and the giftcard there. For whatever reason the manager told him to come back in 10 days (usual wait time for a check to clear) and then see if there is anything we can do for him. I knew right then there is nothing more we can do.
Just think about it, it had already gone through 3 transactions that we can't undo. 1 to return it, one to buy the new phone, and 1 to return the new phone. Once the giftcard is issued, it's not tied to the check anymore. It is it's own thing now. Once you use the giftcard, it's a different tender. Thank God I don't work on the day he's coming back in, but I work the day before. Hopefully he doesn't get antsy and come in early. (Crossing my fingers)

That wraps it up guestwise, but I also did some other things. I trained Marie Friday night in GS. Great, yet another person to take my hours up there. Oh well, I explained pretty much every situation at GS, but it would have been a HELL of a lot easier if we could have put one of the registers in training mode. Marie listened well, but obviously needs more practice. I also talked with Renae at he end of the night saying when they do decide to mass train at GS that it should be done on Sunday morning before the store opens. (We open at 12 on Sundays because of state laws. That's a dead giveaway where I am!) We could put all registers in training mode and have people come in at 9am or so and we could run through everything. I told Renae I'd be happy to do it. I also asked if I could come in early on the day after Thanksgiving so I could go outside and have people that are waiting apply for Target cards. Anything to boost my numbers!

My friend and I got into an all out rant about Target. Today's topic was paging. Our shit list:
-Guests that just walk right up to you while your helping someone and ask for a page. Dur! I'm helping someone retard! Unless you're giving out $1 million just to page, wait your turn!
EX) I seriously had one (Canadian, go figure) woman who walked right up and interrupted asking for a page. If it's an emergency then ok I will, but this wasn't. I told her I'd be right with her and she sighed and rolled her eyes. When I was finishing the transaction for the first guest I told her to have a nice day. The canuck rolled her eyes again. So I finally do the page for her. I should have kicked her lack of brains out.

-People that give just a first name. "Uh, can you page John?" Ok retard, there are probably a few Johns in the fucking store, can you be a little more specific!?
EX) There was this one lady (again a canuck) who wanted me to page her friend Peggy or whatever her name was. I asked what her last name was and the lady wouldn't tell me because she didn't want everyone in the store to know her last name. No one fucking knows you here! She told me to just page Peggy from Winnipeg. Stupidly I did it, but I won't do it again.

-Guests that want a person paged to a certain area.
EX) When I do pages, I say, "Attention Target guests, would ---- come to Guest Service, ------ to Guest Service, thank you." I don't alter that. AT ALL. So I usually have a few people who want the person paged to the front of the store... that's a big area genius! I only page to Guest Service and if you're friend/relative is too stupid to figure it out, that's not my problem!

-We don't do specialty pages.
EX) Nothing deviates from what I usually say. No, I'm not going to announce over the whole store that Barb, your husband is waiting for you in the car. I'll page her up to GS and then tell her. Or better yet, go tell her yourself.

-Multiple person pages.
EX) I hate doing them. I write down the names so I don't forget them. I actually had one woman tell me that the was an 'e' at the end when I wrote down Ann. DOES IT REALLY FUCKING MATTER WITH A PAGE!? I should have said, "Attention Target guests, would Ann with an E please come to GS." No because it doesn't fucking matter!

I'm sure I'll pick another facet of GS to bitch about in a later post otherwise I'd be here for weeks! I work tonight 4:30-close GS, so hopefully I'll fill my tank with more stupid idiots.

Nothing scares me, I work retail.

Wednesday, October 05, 2005

150th Post!

Wow! 150 posts. That's a lot for me. Damn.

Let's keep it going:

Deb came in from 5-9 on Saturday night so that helped some because it was busy. She hasn't been in GS for over a year, so I had to refresh her memory and tell her about things that have changed. It's kinda hard doing that because I'm so familiar with the current way of doing things and a lot has changed. Well, I still ended up finishing all of the Guest Service shit at 11pm, but I was kinda poking around because I didn't want to help the floor. I also did some stuff that technically didn't need to be done. What I did was clean the adboards in the front of the store because push pins were all up in them and there was dead bugs all over. So now I put all the push pins in the container, and just swept the bugs onto the floor for the cleaning crew to get. haha. We didn't end up leaving until 11:45pm because the store was a mess. And because Nancy and Kim were working. They don't do shit...ever. Nancy still had 3 carts of returns at 11:15 and wasn't even close to done zoning. And she's a fucking team lead that has been with Target for 25 years! Honestly, she should be the first one done. But, no she farms out all of her work onto the closers because she's too fucking lazy to do her job. It's total bullshit. And Kim needs to worry about herself. When she come up to GS she bitches when something doesn't belong in her cart. THEN PUT IT IN THE RIGHT CART! I'm not the only fucking person that puts shit away! I'm getting so fucking sick of her. I can understand if the item is continuously put in your cat, but when it happens once, let it fucking go. There is no need to freak out over little things.

We finally got our queue line at GS, but I don't know if I already told you. Oh well, you'll hear it again. Rich, the ETL-GS, lost the fucking sign that says "Line forms here." He then tried to blame it on GS, but I told him I never saw it at GS. Anywho, its only a line with one end that should have the sign and the other doesn't. Well because we don't have a sign, it's just a clear sign holder. But, stupid guests still formed 2 lines at each end of the line. So it was that much more difficult determining who was next. They better have that sign tonight, but probably not.

Sunday wasn't bad, but I had to work with Bridget. She is the most annoying person I know. Holy fucking god, her voice can cut tomatoes. I just wanted to tell her to shut the fuck up.

There was this one bitch though. She storms up to GS with an ad. Right away I knew this would suck. She pointed to the ad and said, "I want this, but there aren't any on the shelf. Why do you advertise anything when it's not in stock? I drove over an hour to come here! Do you know how much gas is these days!? This pisses me off!" I was just in shell-shock and couldn't say anything during her rant. So I was going to try to see if we had the item in the backroom, but the item she wanted was actually 2. So I said, "Which one do you want and..." She interrupted me, "What do you mean which one? It's not one item! That pisses me off even more!" Before I could say anything she stormed off. The thing is it just isn't OUR store's ad, it's every Target store's ad. So we can't cut that picture out of the ad if we don't have it. There are a lot of reasons why something may not be in stock, but it's out of the store's hands. All of our ordering is done through a computer by checking inventory levels. It doesn't involve anyone at the store level. Also, Target doesn't make the gas prices. Everyone had to pay for gas in order to come into the store, so bitching about it isn't getting you anywhere. You have a telephone, you could have called the store BEFORE you left to see if we had any and hold one for you. Some people.

Also, I absolutely HATE that DHL commercial where it asks 'whatever happened to customer service?' and it shows employees being rude to customers. Fuck that! Sure there are some "rude" employees, but it is because of CUSTOMERS that employees act this way. Shit, should I make a commercial that asks 'Whatever happened to good behavior, common sense, respect, etc.?' and show situations I've been in? This just adds fuel to the fire that employees are the bad guys and that customers are angels in everyway. That makes people treat employees like shit when they don't get their way because they assume we should bend over and take it in the ass just because *they* are shopping at our store. It's bullshit. Don't disrespect me because I will disrespect you right back. Employees are people too, and they shouldn't be treated as anything less.

Well, I'm sure to come across even more fun tonight at work. 4:30-close by myself as usual.

Saturday, October 01, 2005

Been A While

Yeah, I haven't updated this in a while, but let's back into it.

The past few shifts have been funny. More about that later. Yesterday I cashiered for once and it wasn't that bad. I was a breaker, so that was good. It's always nice to talk to people you rarely get to when you're constantly at GS. Yesterday was not that busy, but it had spurts of people. Not as many Canadians as I thought, although they were still here.

Jared had a bitchy ass woman who argued with everything he said. And at the end of the transaction, she said, "Aren't you going to put my stuff in the cart!?" I would have said, "Not when you're being a total bitch. Have a nice day!"

Ok, here's a list of what I have had to deal with:

-This woman had a bunch of stuff on one receipt and another item on another receipt. So I did the return for the bunch of items. At the end I told her, "Ok, so you'll get $--.-- back for these items." She barked, "What about this item, don't forget about this one!" That's when I got fed up and pretty much yelled back and told her I need to do each one separately. I do explain it politely to guests, but this woman was just being rude.

-I also had this woman who brought in a pair of earrings and her receipt. No packaging or anything for the earrings, so they really could have been from anywhere. So I tell her she needs to bring the earrings over to Jewelry so they can verify that they are the ones on the receipt. Well, she throws a fit, and storms over to Jewelry. The jewelry TM verified them, and sent her back over. Well, I was busy helping another guest, so she went to the other GSTM. That's when the woman's friends came up and asked her what was taking so long. It had only been a minute or two. Well, the woman went off about how I wouldn't do the return, and that the earrings needed to be 'verified' in the most sarcastic tone ever. She also said the jewelry TM asked her why I sent her over to Jewelry. So she basically made it seem like I was being rude, and I didn't know what I was doing. I was standing 2 feet away from the GSTM and here she was talking about me like I wasn't there. I decided not to jump in and say anything because things would've gotten ugly. The other GSTM finished the return and she was on her way. I know the jewelry TM wouldn't have asked why I sent her over there because she used to work in GSA. Also, why would you walk into a store with just the earrings and receipt, and expect me to just give you your money back? They could have been earrings from ANYWHERE! I was so close to cracking a bat over her face.

-I had a guest who would not get off her cellphone. She comes up to Guest Service, and says one has a receipt and one doesn't. Well, I do the return for the one with a receipt first. Then her phone rings. She of course answers it and has this all out conversation with the person. I try to get her attention so I can tell her the no-receipt exchange policy. As soon as I start talking, she gives me this bitchy 'I'm on the phone' look. At this point I walked away from her and helped other guests. Well, another guest wanted to sign up for a RedCard so I was helping them with that, and the woman finished her phone call, and stood next to her stuff and started getting fidgety hinting that's she's ready. She was just gonna have to wait. Honestly, if you want to return something (or interact with another person in general), GET OFF YOUR CELL PHONE! It is very rude. Otherwise, take your stuff and go elsewhere until you finish your call. My new rule is that if you're on a cell phone, you're gonna get skipped.

-This woman comes up to GS with 2 wicker basket things. She has a receipt, but it's not the right one. She paid by cash, so no go on receipt lookup. Each basket was 11.99 so I explained the no receipt exchange policy, and she flipped. She was basically whining about having to get 2 items from Housewares, she wanted to get one. I told her she couldn't do this, and then asked for the manager. I call the LOD a few times, no one even answered so I called up the GSTL. She backed me up word for word, and that's when the lady really got mad. She started rambling about how she could return the items anywhere else, how she wouldn't shop at Target anymore, and this is how we lose customers. I had to stop myself from almost laughing. I think its funny when people make complete fools of themselves.

-We also had this one woman sign up for a Target Visa. Well, it was a mail response and it was explained to her that she didn't get 10% off that day. Of course she threw a fit saying she should've been approved and blah blah blah. Well, she went shopping and when she got up to the lanes, she told the cashier that she was supposed to get 10% off her total. The cashier called the GSTL and the GSTL told her again that she didn't get 10% off. Well, this lady walks over to me at GS and says so and so told her to come over to GS to get her 10% off. I figured that maybe someone was going to allow it. (I know now I will definitely check with the GSTL.) Well, the GSTL came over for a backup and heard what she said. The GSTL basically freaked on her saying it was a mail response and she wouldn't get 10% off. She walked away mad of course. Some people...

When I closed on Wednesday it was pretty much spotless at Guest Service. It was the end of the night and I was bored so I decided to fill the Club Wedd packets. Sharon walks by and I said, "I think I'm the only person that does this." And she said, "Yeah, I think you are too." At least someone knows I do almost everything up at Guest Service. It better show in my raise that they write THIS MONTH! WooHoo! It's almost here! Scary thing being at Target for 3 years... at least I get a "prize" this time. Sad thing is the prizes suck. Haha!

Well, I was told by one of my Target friends that Michelle called in sick today. Yeah. She was supposed to work 2-9 in Guest Service with me, but now I'll be by myself from 5-close on a FUCKING SATURDAY! So that means I'll have to wait to do binders, kiosks, and adboards until AFTER we close. I had to do it once and I wasn't done with my GS shit until 11...and we closed at 10. That night sucked. And I even had Sara with me that night until 9. Tonight is only gonna be worse. They better take back defectives before the last person leaves at 5 or I will be royally pissed. I've already decided that I'm going to leave after I'm done with my GSA shit if they don't find someone to cover Michelle's shift. She better be sick because if she's just blowing work off I will be pissed. Now they'll have to find someone to cover my break and lunch, and that could be difficult.

Well, today is off to a great start, and it'll only get better with rude-ass Canadians. Well, I'm not taking ANY shit today. No way. Today is not the day to bitch to me. I'm sure it will be a total blast.

Wednesday, September 21, 2005

Oh Jesus

Well, Sunday absolutely sucked! Every single person was rude, and I am not exaggerating. We got bitched out left and right all day.

I can only remember this one bitch. So she brings up earrings and her receipt. Not the packaging for the earrings, JUST the earrings. So, because the earrings could be from anywhere, I told her she needed to go to Jewelry so they can verify that they are ours. She asked if she could return them over there. I told her no, they would verify that they are ours, and send you back over. Well, she goes over there and gets the OK from Jewelry. Well, she comes back and goes to Ashton instead of me. Meanwhile her friends come up and ask her what's taking so long. The bitch starts spouting off about how I wouldn't return the earrings, and that they needed to be "verified" (in a sarcastic tone), and that the Jewelry girl asked why I sent her over there. She referred to me in the 3rd person as I was standing right next to Ashton. I was about to hit her over the face with a bat. She just made it seem like it was SUCH an inconvenience. I was about to jump in and tell her that we have no idea knowing that those earrings came from here, but I didn't want to start an all out argument. And there is NO WAY the Jewelry girl said "Why did they send you over here?" because she used to work in Guest Service and knows all the policies and stuff.

Whatever, it was people like that all fucking day, and I pretty much ran out of there when my shift was over.

Today I work 3-close in GS by myself, which isn't unusual. It sucks. I hope someone decent is working in the photo lab so I can talk to them. I was supposed to work at 4:30 but I guess they want me there at 3. I don't mind, it sure beats doing practice work for my classes. Then I work 2:30-7 in GS on Friday, and I have the weekend off. And I didn't even ask for it off. Score one for me!

Sunday, September 18, 2005

Day of Absolute Hell

Holy fucking shit, it was SO GOD DAMN BUSY yesterday that it wasn't even funny. It was just person after person, and it rarely stopped. From about 12:30-4 we had a line at all times. And there was 2 of us. Ashton called in sick, but she was supposed to work 2:30-9 in GS. So, Amanda didn't have anyone there to help her close. I hope to God Ashton had a good reason or else I will be extremely pissed at her. She also better show up today or else I'm going to talk to the head cashier about not putting her over there. You can't just call in if you are GS unless you have a good reason because chances are they won't have anyone to cover the shift.

Yeah, so I work 12-5 today with hopefully Ashton 12-7, and Amanda 2-10. I have a slight inclination that it will be busy as fuck today too. Especially since Canadians buy, buy, buy one day, and return, return, return the next day. Again, don't buy it if you don't fucking want it. It's just that easy.

Well, yesterday Food Ave was a mess. We got 3 fucking busloads of Canadians in a fucking row! And they all go to Food Ave. Why? I have no fucking idea. There are so many better places to eat within walking distance. But the Canadians are SO FUCKING RUDE in Food Ave! I freaked out on a few. I was helping this older couple, and the computer crashed. Well, Amber was ringing someone up on the other till, so I waited until she was done. The woman said, "Uh, we want our food, we're on a bus." I told her I still had to ring her up. So I rang them up, and they asked, "When is it going to be ready?" I told them it would take a few minutes, and we would call them when it was ready. They say it in the rudest tone ever. Every single fucking Canadian asked, "When is it going to be ready?" I got sick of it quick, so I just started being rude. I had to repeat myself so many times. After the total and I gave them their change and told them we would call them when it was ready. I had one guy ask after I said we would call him up when it was ready, "Is there an order number you need to give me?" No! We will call you up by what you ordered when it is ready. "Do you need my name?" NO, WE WILL CALL YOU UP WHEN ITS READY!!!!!! Then there was this Canadian couple standing by where you pick up the food, after they just ordered thinking it was going to be ready right away, and Chris turned to them and said, "It will be a few minutes, you can go sit down." Haha! We were all being so rude because they were being rude to us. Tara told me the reason why they are so rude is because in Canada most of the fast food jobs are held by the homeless and whatnot. So they think because they are better than them , they can treat them like shit. I seriously want to chew out a few of them today. I want to help back-up in Food Ave so I can be rude to them. They never complain. Haha! I'm so evil.

Friday I worked with Sara in GS, and it was a blast. She told me a story about how she went shopping at Wal-mart at 12:30-1 am, and when she left there was a Canadian car parked next to her. She took the gum out of her mouth, and put it under the door handle. Haha! I seriously laughed for about 10 minutes after she told me this. Damn she is funny!

That night I did my whole spiel where at 9:30 I tell the departments to get their abandoned merchandise up to GS before 10, and not to bring up anything after 10. Well, it was a slow night, so everyone had a chance to bring up their shit. Well, at the end of the night Kyle, a TL in grocery, came up and said, "Why do even say that because no one listens?" I ignored him because I don't dignify slams against me with a response. The thing was that everyone did listen, and everything was up at GS before 10. He was just mad because he had a full cart. If you would've came to pick it up when I called you the first billion times, then you wouldn't have anything to bitch about. Well, Sharon also bitched me out saying I shouldn't tell them to not bring stuff up after 10. I told her I've got many compliments about what I say, but Sharon was just a bitch. Whatever. The only reason I started saying the spiel is because I called up departments and they bitched that I called them up there so often. So, I'm getting mixed messages. On one hand, you want GS to be fucking spotless with no returns in the cart, and on the other, you want me to accept abandoned after 10. You can't have fucking both! So it is officially the end to my 9:30 saying. If I hear one person bitch that they have to keep coming up to GS, I will flip.

Our store at 4:30 had ~$138,000 in sales already and our goal was $208,000. I definitely think we made the other $70,000 by the end of the night, if not way more. I ended up doing $2100 of returns, and it would have been more if I didn't open. My net sales was $-1500. I think that's funny, I'm not making Target money. Haha. Oh well, they have to have someone working returns. Our store made roughly $16,400 an hour, and how much of that was mine that hour...$7.95. If you're wondering where I'm pulling these numbers from, I printed out my report, and the stores before I left. It's always interesting to see. That $2100 worth of returns doesn't seem like much, but a majority of it was all $20-30 items. It was a lot of people. I'll try to print the info out for today too.

Well, I suppose I better get ready. I've been feeling sick the past couple of days, but not sick enough to just sit home and do nothing. And plus, I could get Canadians sick, and why should I miss out on that? Haha! I can't wait until they need a passport to get into our country...January 1, 2008. Far away, but at least it's something to look forward to. LOL

Thursday, September 15, 2005

Boring

Wednesday night was pretty boring. It was really dead...really dead. Thank God I brought my notes to study so I had something to do.

Photo lab was dead too. People that dropped off for one hour, usually got it in 30 minutes or less. Jared was working over there, so he and I talked throughout the night.

There weren't any rude/funny guests. Everyone was decent, which is always nice.

We got sent home at 10:15 because it was so dead and everyone got their stuff done. I would LOVE more closes like this! I ended up leaving at 10:20 because I was still doing my GS shit.

Maggie told me she scheduled me to close on Saturday in the 3rd week because I'm sorta training a transfer in, and she said I was the "strongest" closer at GS. That's good to hear. I just wonder if the transfer has been trained at GS in her old store, or if it's gonna be a new thing.

It's kinda scary that now I have been up at GS the longest, when I can clearly remember being the newbie over there. The only people that have been over there longer than me are the head cashiers, and Kari and Donna (who used to be head cashiers), and Phyllis (who doesn't work that often). But yet I'm the person that knows the most over there. I can pretty much handle every situation that I can. Sure there are some times where you need a manager or whatnot, but every other instance I can handle. It's just funny that even the head cashiers ask me how to do things.

Today I cashier from 2:30-9:15. Ick. I better be a breaker because I cannot STAND being on a lane for a whole shift. I guess we'll see how it goes.

Sunday, September 11, 2005

So Fun

Ok, so Heidi took Donna's shift on Saturday so she worked 8-3 and I worked 11-5. I love working with her. It makes time fly by, and we each hate people and don't put up with rudeness. Heidi could be more evil than I am. Haha!

There was this one woman who wanted an adjustment. Well, we need to have the actual receipt in our hands to do an adjustment. Well, she brings up the item she bought from the salesfloor. She didn't bring the actual one she bought, but the same thing from the floor. So we tell her she has to have her receipt. She wants us to look it up. Not possible for adjustments. She even told us to return it, and buy it back at the sale price. Nope, we can't do that. It is possible, but it's against our policy. So we again tell her we need her receipt, ans she tells us it's at home over an hour away. We tell her there's nothing we can do. That's when she yelled, "That's complete BULLSHIT!" And she walked away. As she was walking away, Heidi said, "Well that was rude!" The way she said it was hilarious. We both laughed at her after she left.

Nothing else funny happened that day. Sara was just talking to me and Heidi, and she said that Amber couldn't pronounce her last name, and thought that was impressive. Haha!

Well, I don't work until Wednesday, and I close GS, so unless something new develops, expect to hear something after that shift.

Friday, September 09, 2005

Not Fun

OK, so Wednesday was boring. I was by myself, but it was fucking dead. I was so bored, I fucking took to the registers a Mr. Clean Magic Eraser. You don't realize how dirty something is until you clean it with a Magic Eraser. Invest, it works wonders. Well, Sharon gave me a great team card and a candy bar for cleaning. Whoop-de-doo. Well, it better show in my review.

Then yesterday I cashiered 2-6 and I was a breaker. Only I get 4 hour shifts as a breaker. Within the first 10 minutes, my back already hurt because the cash drawers on the lanes are so much lower than GS. So that was fun. Then at 6 when I was supposed to leave, Maggie asked me to give her her lunch and shit like that doesn't come by often so I agreed. I like the fact that she asked me because then hopefully she knows I can handle it.

There was only this one rude bitch while I was cashiering. We sell Jelly Belly jellybeans at my sotre, and it's a serve yourself kind of thing. Well, there was other things besides just jellybeans. So this woman comes up with 4 full ass bags of candy coated almonds or something. The bags were so fucking full that the zip lock on the top of the bag wouldn't shut. So I go to lift the bag up, and it burst open and went everywhere. The bitch blamed it on me. Uh, don't fill the bag so fucking full and then you won't have to worry about it spilling everywhere. Then she bitches how she doesn't want the ones that spilled. Well, no shit! She said, "I don't want the ones that spilled, people are going to eat these." No fucking shit!

And to the commenters that put random shit in their comment, don't. If I see any more comments with spam in them, I will delete them. Once again, thanks to those commenters that leave just comments.