How stupid are some people? Well, I could venture a guess, but nothing ceases to amaze me anymore.
Case in point, when cashiering, being a SuperTarget with groceries, the belt gets wet. All it ever is on the belt is just water, unless we clean it. Yesterday is when I've had the most people bitch about having water on the belt. It's like it's sulfuric acid or something. When cold things warm up, condensation forms on the product which is transferred to everything around it, and it's what makes my belt wet. But there people are, putting all their shit around the wetness, or waiting until the belt rolls around. Now when it's busy, I don't have time to wait. It's just water. It won't ruin anything. I hate when I hear, "I don't want to put this on the belt, it's too dirty." Um no, there isn't a fucking mud pit on the belt. And yesterday some bitch asked, "Is this bleach on the belt?" Yep, I love cleaning with bleach with my bare hands.
I've had enough of the short-staffing at my store. My store is ran by fucking morons. For a majority of the day, we only had 6 cashiers. Plus we barely had enough people on the salesfloor to come up and help us. All the guests were freaking out on us, but if we freaked out on our supervisors, they brush us off. I was watching during the head cashier lunch and we had the biggest back-up that I've ever seen, so here I am screaming into the walkie for people to come up and directing guests to shorter lines. This one couple told me, "You need to open more lanes." Instead of using one of my smartass comments, I just walked away from them.
I'm not gonna stop being an asshole until there's decent coverage. My store has resorted to letting everyone go at 11 because the morale is so low. We've had so many people quit and I'm about to join them. It's sad that we haven't been out before 11 in a long time. If we did stay to finish each night, we'd be there long past midnight. All they say is 'we have no hours' and yet, they can schedule pointless meetings and hire even more people. The newbies aren't even making it to 6 months. They cut hours so the execs can get their bonuses. I hope they choke on it.
Day 3 of 7 here I come!
Friday, June 15, 2007
Tuesday, June 12, 2007
On My Mind
Right now I'm just gonna go over a few Target things on my mind, and let you know my feelings about them.
First off, the much debated No Receipt Exchange policy. Like I've previously stated, it's at $40. Anything under $40 without a receipt (and not being able to look one up) has to be exchanged for one item in the same department for equal or greater value. Anything above $40, you are shit outta luck.
Then in August, that $40 gets chopped down to $20 AND you can't return off the gift registries. But everything under the $20 would just be put on a giftcard, so no more same department exchanges. We are going to get totally bitched out. No one gives gift receipts because that would be too easy.
And now I hear a rumor that in October, we'll actually follow the posted policy. That is "A receipt dated within 90 days is REQUIRED for all returns and exchanges." No receipt = no return. Can you imagine how people are going to react to this!? If we thought people were rude assholes before, I don't want to see how they act after this.
But I can understand where Target is coming from. I'm assuming they are tired of all the bitching too. Allow 2 exceptions, people bitch. Some bitch that it should be written, some bitch about the same department exchanges, and some bitch about receipts. I can see them getting a 'Fuck It!' mentality and finally deciding to go by the actual posted policy. That way, people are only bitching about one thing. Part of me wants to stick it out, just to see people's reactions. But in the end, it's about personal responsibility. You HAVE to be responsible for yourself. This would also stop return fraud in it's tracks. Don't bitch at me for this, you can blame the people that have worked over the system and made Target do this.
And now to something different...
So I trained some cashiers on how to do Guest Service, and they had 2 hours to actually work up there. That's not enough, but of course they scheduled them for shifts at Guest Service next week. They only know how to do stuff, but not the maintenance of Guest Service because we simply didn't have time. So next Saturday, a "new" person opens, a "new" person is mid, and I close. Guest Service is going to be a fucking mess. Saturday is one of our busiest days and we have the "new" people up there. God I hate my store. They just need more training! Like actually working a shift WITH someone who works up there, not just throwing them over there. If there is a big problem on that Saturday, I will go and complain. And they'll try to push it on me saying it was a problem with my training (like they always do) but it's because THEY DIDN'T GET ENOUGH TIME UP THERE! There is going to be NO ONE up there for them to ask! Then can ask the head cashier, but it's a Saturday and they will be busy too. It will be a stressful day to say the least.
And that's all I have for now. Until next time...
First off, the much debated No Receipt Exchange policy. Like I've previously stated, it's at $40. Anything under $40 without a receipt (and not being able to look one up) has to be exchanged for one item in the same department for equal or greater value. Anything above $40, you are shit outta luck.
Then in August, that $40 gets chopped down to $20 AND you can't return off the gift registries. But everything under the $20 would just be put on a giftcard, so no more same department exchanges. We are going to get totally bitched out. No one gives gift receipts because that would be too easy.
And now I hear a rumor that in October, we'll actually follow the posted policy. That is "A receipt dated within 90 days is REQUIRED for all returns and exchanges." No receipt = no return. Can you imagine how people are going to react to this!? If we thought people were rude assholes before, I don't want to see how they act after this.
But I can understand where Target is coming from. I'm assuming they are tired of all the bitching too. Allow 2 exceptions, people bitch. Some bitch that it should be written, some bitch about the same department exchanges, and some bitch about receipts. I can see them getting a 'Fuck It!' mentality and finally deciding to go by the actual posted policy. That way, people are only bitching about one thing. Part of me wants to stick it out, just to see people's reactions. But in the end, it's about personal responsibility. You HAVE to be responsible for yourself. This would also stop return fraud in it's tracks. Don't bitch at me for this, you can blame the people that have worked over the system and made Target do this.
And now to something different...
So I trained some cashiers on how to do Guest Service, and they had 2 hours to actually work up there. That's not enough, but of course they scheduled them for shifts at Guest Service next week. They only know how to do stuff, but not the maintenance of Guest Service because we simply didn't have time. So next Saturday, a "new" person opens, a "new" person is mid, and I close. Guest Service is going to be a fucking mess. Saturday is one of our busiest days and we have the "new" people up there. God I hate my store. They just need more training! Like actually working a shift WITH someone who works up there, not just throwing them over there. If there is a big problem on that Saturday, I will go and complain. And they'll try to push it on me saying it was a problem with my training (like they always do) but it's because THEY DIDN'T GET ENOUGH TIME UP THERE! There is going to be NO ONE up there for them to ask! Then can ask the head cashier, but it's a Saturday and they will be busy too. It will be a stressful day to say the least.
And that's all I have for now. Until next time...
Monday, June 11, 2007
"Don't Get Snotty With Me!"
So of course this weekend was not fun. More short-staffing, more overworking, and more of being never good enough. And then there's the guests!
Saturday I cashiered and like always, I hated it. People are so rude and stupid. For example, some woman gave me a coupon and when I was done scanning her stuff I used her coupon and set it to the side. She wasn't paying attention during the whole thing, until I tell her the total. She asks if I got the coupon. Yep. "Are you sure?" Unless the piece of paper with a fucking barcode on it isn't a coupon, then yes. So she gets her receipt, and still thinking I'm lying, checks to see that the coupon was on the receipt. Too bad the coupon stealing conspiracy starts NEXT week...
Sunday I was up at Guest Service and boy it was fun... Not really. More rude people as always. One woman comes and throws her bag on the counter and says she wants to do a return, then stares at us. So my co-worker asks if she has the receipt. The woman yells, "Don't get snotty with me!" My co-worker said she wasn't being snotty, and she wasn't, but the woman thought she was attacking her about a receipt. Because we have nothing better to do...
Then this Canadian (and you thought there wouldn't be a story about them this weekend) comes up and wants to know how much credit is available on her Target card. We can't tell, and I tell her this. She gets overly dramatic and asks me, "So you're telling me that I can't check the balance of my Target credit card at a Target store." I again tell her that we don't have access to her account information due to the privacy and security of card members. (Do you really want EVERY Target employee in the nation to have access to your account info? Didn't think so) I also tell her that she can call the number on the back of the card to find out and she can use our phone to call them, and to press 9 before the number. Every question thereafter told me she wasn't listening to a word I said. She asks, "Do you have a phone I could use?" Duh. "What number do I call?" You're an idiot. "Do I have to press anything before I dial?" Why do you even bother getting out of bed in the morning? Of course after she found out she was really nice to supposedly make up for her bitchiness. That's when I give her my 'fuck you' smile and add her to the 'Punch in the Face' list.
Then we're getting a transfer... A Guest Service transfer. Now because I'm very picky about this area, I hate getting transfers because they think they know everything when they just don't. Well, apparently, she told them that in her old store she ONLY works Guest Service, but no way in hell is that going to happen here. First off, she would suck up all the hours. Secondly, I've been barking up that tree my entire time there. It's not going to happen, and it better not, or I'm going on the warpath. We shall see...
Now I have 2 days off, and then I start my string of 7 days in a fucking row. I might as well go on the warpath now.
Saturday I cashiered and like always, I hated it. People are so rude and stupid. For example, some woman gave me a coupon and when I was done scanning her stuff I used her coupon and set it to the side. She wasn't paying attention during the whole thing, until I tell her the total. She asks if I got the coupon. Yep. "Are you sure?" Unless the piece of paper with a fucking barcode on it isn't a coupon, then yes. So she gets her receipt, and still thinking I'm lying, checks to see that the coupon was on the receipt. Too bad the coupon stealing conspiracy starts NEXT week...
Sunday I was up at Guest Service and boy it was fun... Not really. More rude people as always. One woman comes and throws her bag on the counter and says she wants to do a return, then stares at us. So my co-worker asks if she has the receipt. The woman yells, "Don't get snotty with me!" My co-worker said she wasn't being snotty, and she wasn't, but the woman thought she was attacking her about a receipt. Because we have nothing better to do...
Then this Canadian (and you thought there wouldn't be a story about them this weekend) comes up and wants to know how much credit is available on her Target card. We can't tell, and I tell her this. She gets overly dramatic and asks me, "So you're telling me that I can't check the balance of my Target credit card at a Target store." I again tell her that we don't have access to her account information due to the privacy and security of card members. (Do you really want EVERY Target employee in the nation to have access to your account info? Didn't think so) I also tell her that she can call the number on the back of the card to find out and she can use our phone to call them, and to press 9 before the number. Every question thereafter told me she wasn't listening to a word I said. She asks, "Do you have a phone I could use?" Duh. "What number do I call?" You're an idiot. "Do I have to press anything before I dial?" Why do you even bother getting out of bed in the morning? Of course after she found out she was really nice to supposedly make up for her bitchiness. That's when I give her my 'fuck you' smile and add her to the 'Punch in the Face' list.
Then we're getting a transfer... A Guest Service transfer. Now because I'm very picky about this area, I hate getting transfers because they think they know everything when they just don't. Well, apparently, she told them that in her old store she ONLY works Guest Service, but no way in hell is that going to happen here. First off, she would suck up all the hours. Secondly, I've been barking up that tree my entire time there. It's not going to happen, and it better not, or I'm going on the warpath. We shall see...
Now I have 2 days off, and then I start my string of 7 days in a fucking row. I might as well go on the warpath now.
Thursday, June 07, 2007
And the Bitching Continues
I'm so ready to leave my store. I swear they don't know how to run a business. They are short-staffing us so badly, so our store gets under hours so the execs can get their bonuses. How nice. If I weren't transferring, I would quit. It's not acceptable anymore. I can't go into work without being overly stressed out because I can't handle the amount of work piled on to us. It's stopped being fun. The only thing most people talk about now is how much it sucks. At the beginning, I had great days at work with the occasional bad day. Now it's the other way around. It's almost always a bad day with the occasional good day.
And then you add the asshole guests. I swear, almost everyone yesterday was rude. And it wasn't just me that noticed it, it was all parts of the store.
So after my lunch there was this gallon of milk on the counter at Guest Service and they told me it was going to be exchanged. Ok, whatever. Well, this older couple come up and she's already telling me that she's up there to exchange the milk for a different brand because that was the second one that spoiled before the expiration date. Ok, whatever. I ask for the receipt and she acts like I'm asking for her first born. She doesn't have it. So I ask how she paid for it, and try her credit card and check. No go. She then goes into this tirade about how the person she talked to said we didn't need the receipt, but to just bring in the item. We can do that, but we would have to process it as a no receipt and you're only allowed 2 of those per year, but if you're going to get pissy for me trying to help you, then we can waste one. Then her husband goes into a rant about how we should all know the same things and shouldn't have to do this. He then looks at my nametag, says, "(My name), huh?" and walks over and grabs a comment card. Ok fuck you. I didn't do anything wrong here. So I do the exchange and off they go.
But that's not all folks! Shortly after that this woman comes up with a basketful of groceries and she wants to pay her Target card bill with one check. We can't. Each one has to be separate. Well she starts bitching about how she only has one check left. Oh, since you said that, the button magically appeared! No. She asks if she can write the check for over. No. "Even if it's just $5?" That still classifies as OVER, so no. "Well if I get a late charge, I will be pissed!" Not my problem. It's not Target's or my fault that you only had one check and you decided to but groceries. You made that call, not me. If she was actually thinking (which would've required a miracle), she could have put her groceries on her card, and paid the whole thing, but I wasn't about to help her out. And she was one of those people who want you to argue with them, and usually I just ignore them, but I finally just told her that I don't set the policies or how the system operates. She was quick to leave after that.
Now I have 2 days off, although I could use about 2 weeks off.
And then you add the asshole guests. I swear, almost everyone yesterday was rude. And it wasn't just me that noticed it, it was all parts of the store.
So after my lunch there was this gallon of milk on the counter at Guest Service and they told me it was going to be exchanged. Ok, whatever. Well, this older couple come up and she's already telling me that she's up there to exchange the milk for a different brand because that was the second one that spoiled before the expiration date. Ok, whatever. I ask for the receipt and she acts like I'm asking for her first born. She doesn't have it. So I ask how she paid for it, and try her credit card and check. No go. She then goes into this tirade about how the person she talked to said we didn't need the receipt, but to just bring in the item. We can do that, but we would have to process it as a no receipt and you're only allowed 2 of those per year, but if you're going to get pissy for me trying to help you, then we can waste one. Then her husband goes into a rant about how we should all know the same things and shouldn't have to do this. He then looks at my nametag, says, "(My name), huh?" and walks over and grabs a comment card. Ok fuck you. I didn't do anything wrong here. So I do the exchange and off they go.
But that's not all folks! Shortly after that this woman comes up with a basketful of groceries and she wants to pay her Target card bill with one check. We can't. Each one has to be separate. Well she starts bitching about how she only has one check left. Oh, since you said that, the button magically appeared! No. She asks if she can write the check for over. No. "Even if it's just $5?" That still classifies as OVER, so no. "Well if I get a late charge, I will be pissed!" Not my problem. It's not Target's or my fault that you only had one check and you decided to but groceries. You made that call, not me. If she was actually thinking (which would've required a miracle), she could have put her groceries on her card, and paid the whole thing, but I wasn't about to help her out. And she was one of those people who want you to argue with them, and usually I just ignore them, but I finally just told her that I don't set the policies or how the system operates. She was quick to leave after that.
Now I have 2 days off, although I could use about 2 weeks off.
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