Steaming like a pile of shit

We were understaffed SO bad yesterday. Donna worked 8-3, Amanda 10-6:30, me 4:30-close, and Whitney 5:30-9:30. They even had to pull Tyler from the lanes to help us because it was fucking nuts. So I get there at 4:30 and the place is a complete mess, like a bomb went off. So instantly I'm pissed because I can't stand a mess up at Guest Service when there is no need for one. Some people up there just don't put things where they belong right away, for example, if something is defective they defect it out, but don't walk 5 steps to put it in the bin. So shit just keeps piling up. So when I get there, I don't help any guests at first, I just focus on cleaning up. Then Amanda goes on lunch shortly after and Tyler ran somewhere so I was the only one at Guest Service. And because it's so busy, there was a line of about 10 people with more adding on to it. So I press the back-up button, and people come...unfortunately they are semi-trained so I'm basically on three registers at once. Our ETL-GE (Executive Team Lead - Guest Experience) is our direct manager and he does not know much about Guest Service, which is fucking annoying. So I have to tell him what to do, and I come off as an asshole because I'm frustrated, but whatever. I honestly did not care if I got a complaint that day because I would have told them that the reason I was pissy was because of their inability to schedule.

And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.

On to the Round-up:

There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?

And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.

Well I guess I better get off to Satan's lair.

What a day!

OK, so it's been awhile... I always seem to do this, do one post and then disappear for a few months. I'm busy, what can I say. I will try to do this more often.

Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.

I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.

I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.

I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!

I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.

And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.

Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.

Happy returns!

Sick of the Bullshit

I just hate all of the Canadians...

One came up to Guest Service and wanted me to use the intercom and say, "John, we found him." And that's it. Sorry but no. That would be the most random thing in the world. Just imagine shopping in a busy store and having the intercom say, "John, we found him." I would be like 'What the fuck!?' She said that they were looking for someone and she just wanted to let them other person know that they found him. I told her no, but I could page the person to the front and tell them, but I don't do specialty pages. She freaked out and walked away pissed.

Then, the next day another Canadian came up to GS and wanted us to say, "John, your party will meet you at Kohl's." Um, no. We aren't a messenger system. We can page people up to the front, but we don't do specialty pages. Buy a fucking cell phone!

This was only part of the stupidity shown this weekend.

I also had a Canadian argue with me when OUR Thanksgiving was. She was so certain that it was the 25th...Ok, but it's the 23rd this year. Then she was asking what was going to be on sale for the day after and what time the store opened. I should've told her that we open at 2 pm so all the nice, non-Canadian people can get the sales.

We were also asked, "Can I return something?" No, we just stand here to make other people look ugly...WTF?

Augh, this next weekend is going to suck...for one I close cashiering on Saturday and cashier on Sunday too! Super fun! It's also a Canadian holiday and so they will be down here in the thousands...It's not a pretty sight.

I can't take it anymore.

Here Again

Well normally I write when I'm pissed off, and that is what I am. It's usually because of Canadians and this time is no different.

I was up at Guest Service giving Blanka her break, and this group of Canadian women come up. They want to return a lampshade, BUT (like usual) the receipt is expired. So I tell them that I wouldn't be able to use the receipt to do the return because it was expired, but they would be able to exchange it for another item in Housewares for $14.99 or greater. Well, the one woman used her 'baby' voice to talk to me, as if I was mentally challenged or something. She said, "Uh, I know that the receipt is expired, I saw that. But, we don't come down here often. We're from Canada." (I hate the 'but I'm from Canada' bit, but you already know this) I jumped in, "We have the same policy for everyone." They then asked if they could get a credit, and I told them no, that they had to do the exchange at Guest Service. Well, Blanka comes back from her break and I'm outta there. Well, when the bitches come back (I don't like being talked down to) and apparently they freaked the fuck out. They put up the biggest shit fit saying they want their money back and how our policy is "anti-Canada." Needless to say, they didn't get their way and they took their lampshade and left. Good riddance.

Now my comments on the situation: The whole anti-Canada thing is complete bullshit. The return policy applies to every single person that buys something from Target. It would be anti-Canada if the policy explicitly stated that Canadians only had 60 days (or something like that) to return something. Is it Target's fault you don't get down here often? No. The return policy is on every lane, on the back of every receipt, and up at Guest Service. If you do not like the policy, or are unable to follow it, do not purchase anything. Don't expect to be an exception because of your situation. If I have to follow the policy, then you do too. It's not on a person-by-person basis. It is a consistent policy that is applied to everyone.

I am getting so sick of their entitlement issues. You are not an exception! It's getting to the point where I am arguing with them, partly because they are rude to begin with and secondly because they don't get it.

I just can't believe it. There are so many other stories to tell when these people were absolutely rude, but I don't want to ruin the rest of my day by telling them. If I get this upset by telling them, imagine what it was like to go through it first-hand.

Yet another day tonight, so I will see ya'll later.

Once again, I hate Canadians!

There are so many in town every single day now. What kind of jobs do these people have that they can be down here every day?

Yesterday, I heard that Food Ave got 5 BUSES full of Canadians! Five buses! That is insane! Well of course they were rude. It got to a point that they were telling them the wait was 40 minutes simply because it's a snack bar that isn't equipped to handle a large mass of people. There is only room for 8 hamburgers on the grill (leaving no room for anything else), 4 single-serve fryers, and one microwave. And everyone was ordering pretty much everything off the menu, usually the whole group gets soup or burgers or whatever, but this time everyone was getting everything. Right after they were told it was going to be a 40 minute wait, they walked over to where you pick up your food and stood there expecting it to be ready. They gave them order numbers and the stupid fucks didn't know their number, so people that had just ordered were taking other people's food. There was a total of 8 employees over there at one time, and they still couldn't keep up. The Canadians also wiped out the deli because all of the pre-made salads and sandwiches are gone.

My question is, why don't you go to an actual restaurant!? They are equipped to handle a lot more people than the snack bar in Target can. There are 4 actual restaurants within walking distance of our store, and so many more if they would just drive one block down.

And these people rarely buy anything from the actual store. All they do is eat and leave. Why are you stopping at Target to EAT!?

Then they told some of the Canadians to tell the bus tour director that they need to call at least 30 minutes before they get to the store so that they can prepare for all the people. I doubt they will tell them because Canadians are self-centered assholes. So the next time we get buses, we are gonna write down the bus company they are with, and call them to tell them that they NEED to call if they are stopping to eat.

I've also been asked so many times if we exchange money. NO! As far as I know we haven't done that for YEARS! And yet, it never fails I am asked at least once a day if we exchange money. One day I had a short shift and was asked over 30 times. It was bad. It's to the point where I just say no. Usually I tell them no, but that we take their paper money at the tills, but after being asked so many times I just said no. One even asked if we exchanged at par. Ok, this means if they gave us $20 Canadian that we would hand them $20 US, and then he bitched that we used to do it. Uh, no. Why would a business take a loss on their money just because they want Canadians to shop in their store? That is the stupidest thing I ever heard. Then there was this guy who bitched that the exchange rate was better in Canada. Well then exchange your money at home!

We also had a Canadian that wanted to return something, but he only had his receipt. Yes, he wanted us to return an item off his receipt and he promised he would mail the item to us. And he didn't understand why we couldn't. Ok...

Well I cashier today and I'm sure I'll hate every minute of it like usual.

Yesterday Was a Bit Much

Oh my, I was surprised because it was only a Monday, but there were a lot of assholes. It was really fucking busy for no reason at all.

So there was this woman who asked me what the address was. I start to say 3601...and she interrupts me asking which direction is 2505 on the same road. I didn't know for sure so I told her that I didn't know. She freaks the fuck out and storms out of the store. Ok, I'm not a fucking city guide, I am employed by Target to do returns and exchanges, not ot tell you where something is.

Then there was this BITCHY ASS Canadian. She had a microwave and a receipt that expired in January. So we weren't able to use her receipt to do the return. And the microwave wasn't in our system anymore so there was nothing we could do for her at the store level. She kept screaming, "BUT I'M FROM CANADA!!" She kept saying that she doesn't get down here often and blah blah blah. No matter what we said, all she kept saying was that she was from Canada as if it would make us throw money at her for that excuse. So she asked for my supervisor and Renae came up and told her the same exact thing. Some more 'but I'm from Canada's' were said and the bitch asked for the manager. So Roberta came up and surprisingly told her the same exact thing. She also had her call Guest Relations which told her the same exact thing. The Canadian said before she left that this event makes her not want to buy anything 'like this' at Target because she wouldn't be able to return it. So don't buy anything here if you won't be able to make it down here within the 90 days. My favorite part of this train wreck was that before anything happened, she put her shit on the counter and said, "The receipt is old, but I know you can do this return." This is what pisses me off about Canadians, they think they are entitled to everything. If I only have 90 days to return something, why should you be any different? Being from Canada ISN'T an excuse! You saw the policy was 90 days when you purchased the item, and when you shop in a store you basically agree to all policies that the store has. But, just because these people are Canadian, they somehow think they are above any rule we have here in 'the States.' You are not an exception! Act like a responsible adult or go home!

Then there was this one woman who called me on the phone and asked if she could return some tortilla shells. I said that as long as she had a valid receipt she could. She got all bitchy and said, "Well I don't want to come in there and not be able to return it." Did you just not fucking listen to me!? I said you could, and why would I lie to you? So you can be an even bigger bitch when you get here? Use your fucking brains people!

I also got pissed off because this woman returned an air mattress and pump one day before the receipt would expire. I asked her if anything was wrong with it, and there wasn't. This would be fine if it was never opened, but it was opened and shoved into the box. How fucking tacky and classless. You buy an item, use it up to the return date, and return it. I almost denied the return. We obviously can't sell it again. I fucking hate people that do this. This is why prices rise people! We are not a fucking rental agency.

I get to close tonight and I'm sure it will be the same. I don't know why but our weekdays are busier than our weekends. It fucking sucks and people have a piss-poor attitude. Ugh, whatever.

Me + Cart Attending = Never Again

Well, yesterday was an interesting day to say the least.

I opened Guest Service and because Canadians have the first Monday of every month off, it was busy. But, the morning cart attendant didn't show up, so they had me do it at 12:30. So I learned how to use the cart machine, and it wasn't that bad. The only thing that sucked was that it was really busy and hard to keep up with all of the carts. I was on top of it in the beginning and then around 2 it was too busy to keep up with it. Then at 3:15 the cart pusher died, and all hell broke loose. It was SO busy and without the cart pusher, you can't push many carts in without losing all control of them. So I brought in about 5 at a time and it wasn't even enough to keep up with the amount of traffic. Then at 4, I was physically done. I was so out of energy that I needed to sit down for a half hour and that didn't even recharge me. I have so much respect for the cart attendants and hope that I never have to do it again.

But, I still had an asshole Canadian before I went and did that. A guy came up to Guest Service and asked to exchange some money. Well, as you all know, we don't but they can use the paper money at the tills. He flipped. He said, "You know, I'm finding it harder and harder to spend my money down here. Best Buy won't even take Canadian money, and other places don't exchange it! Do you know where I can exchange my money around here?" I told him he could go to a bank, and he interrrupted me yelling, "I don't live here! I don't know where any banks are!" So I told them there were a few around the mall a half block away and they left. Here's my thing: Why are you so upset that places don't take/exchange your money? We don't have to because it's not our currency! This is the United Fucking States of America and the only legal tender is the US dollar. Secondly, there are plenty of banks in town! Just because you don't know where one is isn't an excuse. We have 5 major roads in our city that you can use to get anywhere and there is multiple banks on every road. I hope the Canadians have went home because this OUR holiday and I hope I can enjoy it.

And about this cart attending: THE CARTS ARE NOT GARBAGE CANS! Fuck everyone that throws their trash into carts. It's rude! Also, put your carts in the damn cart corrals! That'e what they are there for! And don't get do fucking impatient when I block the pathway for a brief second. You had a cart when you shopped, how the fuck do you think they get in the store!? Just be patient, it will only take me a minute at most. Also, when I'm moving carts, don't jaunt out in front of me. It's harder to stop hundreds of pounds of carts than it is for you to wait your fucking turn. And I'm done with my rant.

Today I work 4-close in Guest Service and it's usually dead after 6 because everyone thinks we're closed. Hopefully I can get out in time to go downtown and watch the fireworks, but I doubt it because it's Target and it will be a cold day in hell before they let us out before 11.

Here's hoping the Canadians are gone!

Happy 230th Birthday USA!

Fuck!

Well, it was busy as all shit today and I'm glad I don't work tomorrow. There were plenty of asshole Canadians and some stupid ones too.

First of all, there was this one Canadian woman who opened a carbonated water and it exploded all over. I saw the whole thing happen. Her friend then came over to Guest Service and asked for a Kleenex, but we didn't have any so I gave her a shitload of paper towels. So her friend gave her the paper towel, the woman wiped off her hands and left. Yep, she left the fucking puddle that she made and left. So I had to walk over there and clean it up. WHO IN THEIR RIGHT MIND THINKS IT'S OK TO LEAVE A FUCKING MESS YOU CREATED!? Oh that's right, the fucking Canadians.

Then there was people who were returning shit, but it wasn't on the receipt they gave me. This one Canadian (go figure) couple were YELLING at me swearing up and down that their receipt was the only one from that day and that it HAD to be on there. Well it wasn't. I finally just got sick and tired of it and so I just returned whatever one they said was on there. Then they said, "Oh did you get it to work?" And I said, "No, it's not on your receipt, but I'll do it anyway." in the bitchiest tone ever.

And yet another dumb question asked by yet another Canadian: "Do you guys carry any Nashville t-shirts or souvineers?" Ok, that could be a legitimate question had we been in Tennessee, BUT we are in NORTH DAKOTA here! Yeah, we have random shit from all over the country. WTF!?

I'm SO glad I don't work tomorrow, but the fucktards have Monday off too, and I open GS. I hope they all fucking leave on Monday so I can enjoy my country's holiday. The last thing I need is to have it pissed on by the fucking Canadians.

Oh My Dear Lord

Yesterday wasn't that bad, but there were just some grumpy-ass people.

This woman comes up to Guest Service asking where the nearest place that sells fireworks is. Well, they aren't in the city, so I give her a general direction as I don't know exactly what road it is on. She got pissed at me! She just said she'll go to a different one that is further away. Sorry! I'm not your fucking travel guide!

Then, Laura at the photo lab was going to go on her lunch so I was going to watch from Guest Service. The minute she walked away, the stupid Kodak picture makers printers ran out of ribbon. Well, it takes about 5 minutes to change both of them, so I was doing that. Then a billion people came up to GS and the photo lab, so I went over to GS to push the back-up button so more people would come up. Well, one bitch in line yelled, "Where the hell is he going?" I turned around and gave her the dirtiest look ever. What the fuck people!? Either you wait 20 minutes until I can help everyone, or shut the fuck up and let me call someone to help out. Christ!

Then there was this woman who wanted to return something with a receipt that expired in August 2005! Yeah, almost a year ago. And this lady was completely shocked that I couldn't do anything for her. 90 days, not 900.

Which brings me to today. Holy fucking shit! It was busier than a Saturday! I have no fucking idea why either. Well, I do. People that are hopefully leaving for the weekend came in today, and the Canadians are getting into town for their fucking long weekend. What country gives everyone the first Monday of every month off? Oh yeah, retard Canada. It wouldn't be so bad if they stayed in their own fucking country, but no they have to come here and mess EVERYTHING up. Fuck them!

Tomorrow will probably be worse because it is a Saturday, and I close Guest Service. I am really hoping the Canadians leave on Monday and don't ruin the 4th on Tuesday. MY HOLIDAY!

And what better place to spend Canada Day then the United States. Uh, shouldn't you stay home and celebrate? And what the fuck is Canada Day for anyway? Is it to celebrate how fucking dumb they are? Hell I'll drink to that!

Heading Back In

Well, I just had a week off to celebrate my birthday, and to get away from Target. Well today I head back into work. I am so not looking forward to it.

I was bitching up a storm before I left because I was getting screwed out of my Guest Service hours. Then, all of a sudden they give me nothing but Guest Service hours, so that's what you get when you bitch, everything you want. I'm super excited to get treated like shit again.

Now that I'm back in Guest Service, I'm sure there will be PLENTY of stories.

Still Here

Well, things WERE going semi-well since my last post, but it has just exploded into more shit.

The most recent story I have heard is that a Canadian ordered popcorn from our dear Food Ave. The Canadian tasted it and THREW IT AT THE EMPLOYEE claiming it wasn't fresh. Ok, there wasn't a better way to say you didn't like it? You had to throw it!? If I had been working, I would have went around the counter, shoved a broom up theit ass, and make them sweep it up. Who the fuck in their right mind throws shit at people? Oh that's right, Canadians.

Then there was this woman who had a question at Guest Service. She said she had called a general Target number and they told her that she could fill her prescription at any Target store that had a pharmacy. Ok, Target's in our state cannot have pharmacies because of a state law that says they have to be locally owned, so our store doesn't have one. She asks what she should do. Umm, I don't fucking know, I can't pull a pharmacy out of my ass! So I tell her that maybe she can try going to another pharmacy, and she yells, "NO! My prescription is through Target!" I told her I didn't know what to tell her, and she said, "I NEED my medicine, I guess I'll just go have a stroke then!" And left. Even other guests were saying they thought she was a bitch.

So, I have been over in the photo lab for some of my shifts, and sometimes it's dead, and other times it is really fucking busy. Well, one Saturday morning I was by myself until 1pm. It was supposed to be really dead on Saturday. Well, it was up until 10 or so. Then all hell broke loose. One of the Kodak Picture Makers ran out of the ribbon, and I had no idea how to change it, so I was attempting to do that. Then people kept dropping off one hour film so I was trying to keep up with that. I eventually found what I needed to replace the ribbon, then the paper runs out in the printer. That you have to do right away so it doesn't slow everything down. So I did that. Then I replaced the ribbon in the KPM. I thought I was caught up until the CD readers on the KPMs didn't read CDs. I don't know how the hell to fix them, so she said she would come back. I didn't have time because there were people picking up and dropping off film. Then the other printer roll ran out so I had to do that. Then the other KPM printer ran out of the ribbon so I had to do that too. The woman came back and I told her I didn't get a chance, but she could try sending them over yahoo to our store to print. It was a mess of a day.

So recently, I have only been scheduled 4:30-close on Wednesday nights in Guest Service. They are pretty much using me to do that shift because I'm the only one available. That pisses me off because it's the ONLY SHIFT I GET up there. I am the best person over there, and have been told that by many people. And yet, they schedule the newbies over there when I'm cashiering the same day. Oh, it pisses me off. So I get sick of it and go talk to Sharon. I ask fo rmore hours over there and they are trying to spread the hours out over there so that everyone has a chance to be up there. Ok, that would be an acceptable answer if they actually spread around the hours, which they don't. So I do some investigative reporting and Amanda has 5 shifts that week, and they ARE ALL GUEST SERVICE! What the fuck!? And the week after that she has 5 shifts and 4 of them are Guest Service. When I saw that, I almost exploded with anger. Don't fucking tell me you are spreading around the hours when you clearly aren't. That next week I only have 2 shifts and both of them are photo lab. Then again I did take the other 5 days off. It's a vacation from their bullshit. When I get back I better have a shitload of Guest Service or else I will have a shitfit.

That's all I really have to say. I only have 4 shifts these next 2 weeks so I'm excited to get away from all the drama and bullshit that is Target.

Kill Me Now

OK, maybe I should just fucking rename this blog the I FUCKING HATE CANADIANS! blog because that's pretty much all I bitch about.

Well, it's Victoria day on Monday so ALL of fucking Canada is down here shopping. So everyone at guest Service got bitched out three times over just because of nothing.

Well, there were so many asshole guests that I can't even remember them all. And I'm talking hardcore asshole guests. I wish I could just film what I deal with because I literally can't explain it with words.

So the major one that I can remember is about this one Canadian and her mom. Well the lady has a pair of kids shoes, doesn't have her receipt (go figure she's a fucking Canadian) and paid cash for them. So the only option that leaves us is to do a no receipt exchange, so she would have to exchange the shoes for another pair of shoes that were $12.99 or greater. Her and her mom argued with us for at least 30 minutes. I can't even tell you what they said because the kept repeating themselves and they didn't have a point. They had NO proof that they had purchased the shoes, and yet were "apalled" that they couldn't get cash back. Our return policy states CLEARLY that we need a receipt for ALL returns and exchanges. The fact that we are letting you exchange it for another pair of shoes is a courtesy to you, even though it may be strict. Maybe we should start out saying we can't do the return, and then letting them exchange it for another item in the same department.

Then AFTER the store closed. This woamn comes walking in the exit door (the only one open) and I tell her the store is closed. There were other guests leaving but we were close to locking that door. So I told her no that she couldn't do her shopping, and she fucking argued with me. She just said she had to get diapers (which were all the way across the store) and I wasn't in the mood so I tell her no, the store is closed. She asks again, and I just got sick of it and told her to do it if she really wanted to. She said she did, but I didn't see her go into the store. I think I'll get a complaint about my attitude, but the store was fucking closed. We are people too and we want to go home. Why should we hold up 30 team members for you? Whatever.

Tomorrow I work 1:30-close in GS again and it will be worse. Sundays are the absolute worst day for returns because Canadians can't make up their fucking minds.

Canadians are Eh-Holes. haha get it?

Crazy Bitch

So me and Amanda were working at Guest Service on Monday when this crazy methed-out bitch that is always difficult when she comes in. Well, she was returning some things and had the receipt. She started talking about how she wanted cash back, but it was purchased with a Visa card. So the only thing we can do is put it back on the Visa or on a giftcard. So she said she wanted a giftcard. So Amanda accidentily put it on the Visa, and so she called the head cashier to do the void. The woman just got all pissy. Then when the head cashier got up there the woman just started bitching. So she did the void and they put it on the giftcard. Karen, the head cashier, was just telling her that the giftcard doesn't have an expiration date and to not lose it because it is treated like cash. The woman freaks out saying that "obviously" she wouldn't lose it. Then she started bitching that she wanted it back onto her Visa, but it wasn't the one used on the receipt. I told the woman that we could only put it onto the card originally used. Then she started bitching that she wanted it onto the Visa and that we didn't tell her about that option. We're all looking at each other like 'What the fuck is she talking about?' So Karen freaked out on her asking why she was up there if that's what she got in the first place. So she finally took the giftcard and then started bitching about something that wasn't even her business. I was doing a registry return using their registry to give them a giftcard. She butts in like it's her business about how she had to exchange something when she didn't have a receipt. We tell her it's a different situation and finally she left. As she was talking, every sentence had the word 'obviously' in it.

So kids, there you have it, don't do meth and attempt a return at Target.

Bad Weekend

I hate weekends like this past one. So many rude people.

So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.

First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.

Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.

Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.

Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!

Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.

Dear Lord

Well, our paper ran an article about how the Canadian exchange rate was so good and that Canadians were planning to come down here and shop. Just fucking great!

It is busy in town everyday of the fucking week now. I can't tell you how much I want to leave this city/area. When I get my degree, I'm getting as far away from Canada as possible.

So onto my stories,

There was this Canadian who applied for a Target card and she got into an argument with me about how much she could save. The cashier told her 10% off (our usual) and she was a total bitch about it. She kept saying that “everywhere else” in town were offering her 20% off if she applied for a certain store’s card. I told her no, that it was only 10%. These people don’t fucking understand that we are all not the same store. It just reminds me of the time we got bitched out by a Canadian because the store next to us had a better exchange rate.

When we’re bored at Guest Service, we play “Spot the Canadian.” It is so obvious to tell just by looking at them. I’ve already mentioned their hair, the way they dress, fanny packs, and what they buy. You can also tell because groups of them review each other’s purchases right in front of the lanes. They also get really close to the belt with their wallet/purse like they are so excited to give you their money. They also like to put things in their cart and decide on it for sure when they get up to the checkout.

This will be one interesting summer.

Rollercoaster

Life at Target has been a rollercoaster the past month. There have been fun days, and there have been some bad ones.

So, I got my review. It's Target's stupid new thing where EVERY team member gets their raise in May. So since my last review was in November, I only get half of my raise to last a whole year. It all works out math-wise, but it still looks bad on paper. FYI, it was an 18 cent raise. Woohoo... So I'm at $8.48 an hour, which isn't bad concerning my job isn't too tedious.

People have been downright bitchy at our store lately. Even when I back-up at GS, I get yelled at. I told many people about the no receipt return/exchange policy where they need ONE item from the SAME department for equal or greater value, but so many people brought back up multiple items and then BITCHED me out because of it.

Then, our store's system went down on Thursday so some features didn't work at GS. Like receipt look-up. Some people understood and weren't mad, but then there were some who just freaked the fuck out. I apologized for the inconvenience but bitching at me is not going to fix things any sooner. Even with a receipt, we had to type in the price of the item being returned, the VCD#, and if it was puchased on a credit card, we needed to swipe the card. It slowed us down a lot!

I'm going to be quite busy in the next 2 weeks, so I may not post for a little bit. Hopefully I will get more time after these 2 weeks where I can go back to doing a few posts a week. I've just been too busy with school.

Well, I'll keep you updated on the latest developments, and stay tuned for more hilarity. Hopefully I can think up another whole post to some memorable (dumbass/rude) guests.

I Hate It!

So I'm just really pissed off right now. Mostly because I have mostly cashier shifts now. I FUCKING HATE CASHIERING! It's what I absolutely hate doing with a passion. It's probably because I told Sharon, on a day where we were so busy and so short-staffed, that I was sick of it. Not meaning Guest Service, but the way the store was being run at that point. Well, there goes my GS shifts and I couldn't be more pissed. When I work tomorrow, there will be hell to pay. I'm gonna tell them that if they keep that up, they'll be short a Guest Service Team Member. I would gladly transfer over the the photo lab despite my recent fuck-up over there, but they need people for the summer, and I'll gladly do it if they are gonna fuck me over like this. Oh, but I'm not to "bad" to have someone take my regular 4:30-close in GS on Wednesdays because no one else is available. Oh I just love getting used. I can't fucking take it any longer.

Holy Shit!

It was so fucking busy and full of asshole Canadians. I officially hate all of them and hope they get hit by a bus, and today only cemented that.

It was so fucking busy at Guest Service, and then this woman comes up with a broken part of a birdbath. Well, she had put another one on hold, so I press the back-up button and go to get it. It is a huge fucking box that's heavier than Star Jones. I attempt to put it in a cart, but it was too heavy. So I walk back to GS to tell the guest that I am going to go to the backroom to get a flat so I can bring it out. There is a line of about 10 people waiting. I get pissed because no one is responding, grab the walkie and yell that I need help at GS. So I grab the flat and get everything in order. But honestly, who puts a VERY heavy object on the ground with no way of moving it in sight. I was so pissed off.

Then, the usual stupid questions. "I'm from Canada, can I get a circular?" YOU DON'T NEED TO SAY WHERE YOU ARE FROM AT THE BEGINNING OF EVERYTHING YOU SAY! It's not like after you ask for an ad I'm gonna ask you what country you live in! It's random shit like that, that really pisses me off.

I was pushed over the edge later. I was leaving the building and starting to walk into the parking lot, when this Canadian van speeds up and slams on their brakes, HONKS at me, and the bitch inside is yelling at me to get out of her way. I gave her a dirty look and flicked her off. I don't know what they teach in Canada (obviously not manners or common sense) but here in America, pedestrians have the right of way, especially when I was already crossing the area before you were even close to me. I wanted to beat the living shit out of her. Still do actually.

While I was at lunch at my local Wendy's, you could tell it had been recently visited by Canadians. How? There was food trays and garbage on the tables. They are the biggest fucking pigs. There were only 7 billion garbage cans in the place. I didn't know you were too good to dump your own garbage. Give me a break.

And that wasn't the only placed that was trashed. Of course our store was! Again, they are too damn lazy to put shit back where they found it. We found so much unthawed "frozen" merchandise around the store. WHAT THE FUCK PEOPLE!? We also found a loaf of bread under one of the magazine rack. Keep in mind that there is only about 2 inches between the bottom of the rack and the shelf base, so the bread was smushed to shit. If you don't want it, give it to us! We're not going to chop your head off although we want to.

Then of course my store OF ALL TIMES decides to cut hours THIS week. This has been THE busiest we have been since Christmas. It pissed me off. And then we were there until 11:30 because of short-staffing and the pigs, err...Canadians.

Thank fucking GOD I don't work until Saturday! Although this weekend will be BAD because the Canadians have Monday off, so there will be even more of them down here. That's it, I'm taking next year's Canadian spring break off. Fuck'em all!

Oh My Dear Lord

It is BUSY in town this week. Guess who? Yup, those damn Canadians are down here. I don't understand how it's spring break for the university of stupid, and yet the whole damn city is down here. And of course my store did not think about scheduling more people this week because that would have been too hard. It just makes me more angry at the store and the Canadians when the store is busting at the seams.

Sunday was alright because they actually scheduled a lot of people. Lanes 2-12 and 18-30 were open. Yet we were still calling for back-up.

Then I have heard horror stories about the past two days. From busloads (yes that's plural) at food Ave to every single TM at the front lanes to control a back-up. I heard guests were lined up into the merchandise. I'm not looking forward to Wednesday and this weekend. In Food Ave, my friend told me there was a total of 8 quesadillas ordered around the same time. The grill can only do 2 at a time. That may not sound like a big deal, but then you add on the rest of the bus getting other food items and it can hold up orders for a long time. And because the busloads of dumbasses have the patience of a flood, it can get quite frustrating. My friend had to leave the building on his break just to cool down. He said every car he could see from the doors were all Canadian. Oh joy!

I believe I'm the only one in Guest Service from 4:30-close, but I could be wrong. In any event it will be stressful as all fuck, which I don't have the time nor energy to worry about right now.

Here's to hoping the Canadian dollar plummets in value!

To add: Sara (the funny one) said this past weekend, "It smells like Canadian vag in here." Haha! And of course it was in front of guests. She's too funny!

Ok, So I Lied

I guess Canadian spring break is NEXT week, but still it was pretty damn busy for having no events in town.

So I get to work on Sunday, and I was scheduled 12-7:30 and Maggie tells me I get to work Guest Service because Christa didn't show up. I was elated to say the least. I was just saved from 7.5 hours of cashiering.

We had some funny answers to our questions today:
Sharon asked a guest, "Do you have any other shopping to do?"
The guest said, "No, I just need to get a few more things."

And I asked a guest, "Was there anything wrong with it?"
And the guest said, "No, it's broken."

Then towards the end of the night, I experienced a doosie of a bitch.
Ok, so she comes up and asks if she could get a raincheck for an item. So I call back to the department for numbers and they tell me it's only a price cut, and we don't give rainchecks on price cuts. Well, the price cut ended in a few days and she wanted to know what would happen next. I told her that it would go to regular price. She asked me if I knew what the new price would be, and that I obviously don't know. So she bitchily asked, "Is there anyone that DOES know?" I told her I don't think anyone would know, but I would call up a manager. Rich came up and he told her the exact same thing I told her. So Rich starts walking away and the bitch flips on ME. She said something like, "If you are working in customer service, you should know all the answers. I've worked in customer service and I know you should not be up here. Maybe you should keep that in mind next time." And she walked away. I sarcastically said "OK!" Then I followed with, "I hope you didn't treat any customers like that." What a bitch. Even the guest my co-worker was helping said, "What's her problem?" After she left we all looked at each other and laughed because I still didn't know what the fuck just happened. I hope she gets hit by a car...oops, did I just say that?

Canadian Spring Break

Holy mother fucking shit, it is BUSY in town!! It was so busy in Target I wanted to shoot myself. And all the Canadians are down here so it's 10 times busier.

So I was doing a return of a phone card, the lady says nothing to me about anything except for the fact that it didn't work. So I start the return and ask her if she wanted it credited back to her card. She said she didn't have the card and I told her we didn't need it. She then yelled literally, "NO!" I was a bit shocked because I didn't know what the fuck was the problem. She starts bitching that she wants another one. So I give her a giftcard, and she was on her way. My God, she made the biggest fucking stink out of nothing.

Then, I don't know why, but everyone was returning all their defective shit today. It seemed like everything that was returned was defective. Or it didn't fit when the Canadians tried it on at their hotel room. I hear that at least once a day.

The head cashiers were bitching up a storm that we needed to get Target cards. They told us we had to get at least 2 each. I said, being the smartass that I am, "As long as we're dreaming, I want a leprechaun." I'm asking, leave me alone.

It was just hectic today, and this whole week is going to be miserable. Of fucking course they don't schedule around Canadian holidays so we always have a skeleton crew running the fucking store. From around 1:30-2:30 there were NO SALESFLOOR TEAM MEMBERS. On a fucking Saturday!!! So of course all hell was breaking loose and the front lanes were backed up into next year. But there wasn't anyone available to come up so it was a mess.

This coming weekend is going to be even more of a fucking disaster because we have the NCAA playoffs here, Aerosmith will be in town, and of course the end of Canadian spring break.

I don't understand why ALL the Canadians are down here. I thought it was just spring break for the students, but I haven't seen very many if at all. It's all the rude one that have such a feeling of self entitlement just because they come from Canada.

And to make things even better, I cashier tomorrow for 7.5 hours! Shoot me now!

Retail: The Comic Strip

Hey, I found the most true representation of retail all in a daily comic strip. More info can be found here: http://www.kingfeatures.com/features/comics/retail/about.htm

There are some funny ones in there, be sure to check it out!

Something in the Water

Or maybe it's because of the full moon? People today have been complete assholes.

First off, there was this one woman who had 2 bags FULL of random shit with 3 different receipts. There had to be at least 20 items. And of course she didn't know what was on each receipt. So I grab one and start scanning some things. Well the receipt she had she paid some in cash and some on her credit card. So, the computer wanted to give her the cash back. She freaked out saying how she wanted it back on her credit card. I told her the computer wouldn't let me do it. So I called the head cashier and she dealt with her. She ended up voiding the transaction to see if receipt look-up would work, but it still wanted to give cash back. At the end of everything the guest thanked us for our help and apologized, but in my eyes it was too little too late. Oh well.

Another guest freaked out at a cashier because they couldn't write their check out for over the amount. She claimed she was able to it last week. We haven't been able to in over a year and a half.

Another guest gave me the third degree about returning an open CD. She wanted to know why we had to open the one they were exchanging it for, and would not stop asking questions even after I explained it. Irritating.

Then there was this guy who left a bag of stuff at our store. He called 5 minutes before closing saying he'd be there in 10 and totally freaked out when I said he may not be able to pick it up tonight. Well, I talked to the LOD and he said he would lock the door 5 minutes after 10. So the guy came and got his shit. Must have been important.

Then there's the people who are returning something without a receipt and I explain the whole exchanging policy we have, then they ask "Can't I just get a giftcard?" NO! Did I fucking mention a giftcard!? No! If it were an option then I wouldn't explain the fucking policy now would I!? Christ people!

Another thing I hate is when I'm doing absolutely nothing by a register and the guest comes up and sets their shit by the computer on the other side of the counter. Hello! I'm down here!

And also where they have 10 billion things in 1 billion bags with 40 million receipts, and don't know what goes with what and so I have to scan every single god damn thing to see if it's on a certain receipt, and it ends up taking forever to process.

Also when a guest is waiting in line, and then they come up to be helped and decide that THEN is the time to look for the receipt. Do that before you come in the store!

Then there was this woman who was registering for our baby registry, and she would not get off the fucking phone! Hello, there are things I need to tell you so you don't fuck everything up!

Ugh! People were just unbearable today!

The Club

Ok, so you all know about "the Club", that stupid invention that one puts on their car steering wheel so no one steals it. Well, it is in almost every Canadian car down here. First off, is it the 1980s up there? I didn't even know they still made the club. Second of all, no one in our rinky-dink town is going to steal your car. If it's locked, it's fine. Even if it isn't locked, it's not likely to be stolen in a parking lot FULL OF PEOPLE! Fuck, people around here don't even lock their doors to their houses. Our city is about 1/10 the size of the 'big' city up there, and we only have 50,000 people. It's funny when we went up there because SO many cars had the damn club on them.

Along with their 1980s vibe, they wear the weirdest shit. Like fanny-packs. My God, it seems like all of them have one. They also wear their Canada shit down here. I know I've bitched about this before, but is it really fucking necessary to wear Canada shit wherever you go. Do you have to stand out from everyone. The only reason I can think of is that they do it *because* they stand out. They don't want to be associated with us because they think we are so below them. They treat us like shit most of the time and expect to be an exception to every rule just because they made the trip from Canada. Well, I suggest you return.

They also have weird hair. Like with 40 billion colors in it. Even on old ladies. I've seen purple, green, red (actual red, not the orangey natural shit), and combinations.

I hate the sight of their license plate, it sends me into a bitchfest, quite like the one you are experiencing now. They have the shittiest attitude and I don't think they even know it. My friends that work at restaurants say they don't tip... at all. Do they not know how to tip, or do they just not care. As you have read from my previous posts, they don't clean up after themselves. They will take a pair of shoes off the shelf, try them on, and leave them there, out of the box and everything. One of these days I am going to explode and go on a shooting rampage. Or I'll just tell them to act like civilized human beings. I didn't think one's nationality could be an excuse for everything they do. My friend had a Canadian call her from Canada and she forgot her purse in our store. She wanted us to mail her fucking purse to her. We obviously can't do this because we can't be held responsible if it got lost in the mail. What did she say to this..."But I'm from Canada." What the fuck!? If it gets used today, I will tell them off. And if they ask if we exchange money. NO! We are not a bank! What surprises me even more is that they freak out on ME because they can't and demand to know where they can. A BANK! Well, if the banks are closed again it's my fault. Hmmm, a simple solution: EXCHANGE YOUR FUCKING MONEY BEFORE YOU COME DOWN HERE!

What started my whole tirade today is that one of the major hotel chains in Canada is 'outreaching' to our city and building a hotel with an all-out waterpark right next to our arena. Our paper said how this will be good for the city because we'll have much more Canadian traffic down here. NOOOOOOOOOOOOO!!! And soon, they'll be down here saying they are the reason the city prospers...oh wait they already do.

So in conclusion, if you want to see what the 1980s were like first hand, take a trip to Canada!

Stupid Bitch

So this woman and her husband come in, and they want to return a blazer and dress pants. They don't have the receipt, but they just bought it an hour ago. They want me to use the receipt look-up because they used their debit card. I told them that it probably wouldn't work because it was purchased just that day, but I said I would try. I tried and it obviously didn't work. So I told them I would either need a receipt of they could come back tomorrow and try the receipt look-up. The lady went apeshit. She started freakin gout saying that this was the only reason they came back, and that I should be able to look it up. My thoughts are how the fuck do you lose a receipt in one hour? Her husband was totally nice about it, and was perfectly fine with coming back the next day. But the wife was muttering under her breath about not being able to do it. What do you want me to do!? It's out of my control. God, she was a nasty bitch!

I Hate Canadians! Part DUHHH!

Oh my fucking god! And it continues...

So I get to work at 4, and I'm scheduled to work Guest Service, so I was up there for a few minutes and Karen came and got me because a bus was at Food Ave. A bus FULL of Canadians! Oh joy! So I head on over there, and was there for the better part of the next 2 hours. Shortly after the first bus full of asswipes left, yet another pulled up. I wanted to shoot myself/everyone there.

Here goes:
For some God damn reason, about 80% of them order hot dogs. What the fuck is so special about hot dogs from a Target snack bar, I'll never know. Anyways, this old lady gets one and comes back up a few seconds later. She tells us there was something wrong. We looked, and she had poured the Mountain Dew Icee all over her hot dog. Why? She thought it was "mustard." Ok, there were 4 people over there helping out and we all burst out into laughter. How dumb can you be!? My God, do you need me to tell you where to wipe after you shit too?

Well, besides being dumb, they are EXTREMELY rude. It's even worse in Food Ave. Where to begin?

Okay, when they walk up they ask the dumbest questions. What do you have to drink? Besides the 10 foot wall of what we fucking carry, gee I don't fucking know! I looked at the guy like he was retarded. Also when they order, they still haven't made up their minds. What comes with this? How much is that? It's all on the fucking board!!! See the picture of the hot dog and drink, so a fucking hot dog and a fucking drink come with it, do you not understand pictures!? They also have shitloads of change that they take their precious time counting out. Nevermind the 25 people behind you, take your sweet fucking time counting out pennies, ass. Then they all yell at you because they can't hear you because your busmates are talking to them still deciding what to get.

There was this group of women that told me their bus was leaving in 2 minutes, so I better hurry up. Excuse me? Maybe quit shifting the damn responsibility onto me. You knew the bus was leaving, and you have to get on it, so you should leave enough time to get food and eat before getting on the bus. Don't think your smartass comments are going to inspire me to help you. Personally, I'd like to see you miss the bus and yell at me, so I could really tell you how I feel about you. It's not like you told me before you ordered, or after it was taking a while, you decided to tell me right after you ordered. Well fuck you.

So after they order, I gave them their change and told them their order number, and told them we would call them when it was ready. Well, apparently they only fucking heard about their change because it was ANNOYING. As soon as they were done ordering, they walked over 2 steps to where you pick up stuff, and expected it to be done. Yeah ok, your cheeseburgers and fries are done in the 3 seconds. It's Target, we have to make everything as ordered...it will take a while, sit the fuck down. We were freaking out on them telling them to sit down, but some refused and kept asking about their order. In a bus of 50, yours isn't going to be ready right away. Well, when someone's was done, the people standing there kept asking if it was theirs. NO, YOU JUST FUCKING ORDERED, SIT DOWN! So we got most of them to sit down, and so when the food was actually ready we called the order number and what it was comprised of. A few didn't come up for a few minutes. Yes, the very same people who were bitching about where theirs was, were now sitting on their thumbs being stupid. Then when they did come up, they asked us 10 times if it was theirs. We asked what they ordered, and clearly that was the food sitting in front of them. A friend I was working with was yelling yes and shoving food at them.

But the worst was when they left. No, I was elated when they left, but they left ALL their fucking garbage on the fucking tables. Okay, once again it's a snack bar, not a full service restaurant, and if it is, I expect a fucking tip. There are 3 garbages by the 2 exits, and 2 garbages by the pop/condiments. Don't fucking tell me you can't clean up after yourself. It is so disgusting cleaning up half-eaten food that was ate by someone else. And of course, as I was cleaning it up, I made it known to everyone sitting around there that it was disgusting, hoping they would get the hint. They didn't, but then again they are Canadian. I also hear from some of my friends at real restaurants that Canadians don't tip. I would probably kill them if I didn't get a tip.

Well, as you can fucking see from my 2 hours of being over there, I accumulated this whole post of hatred.

Passports for US entry January 2008!

I Hate Canadians!

I hate to say it, but it's true. Some days you get SO agitated and it can get unbearable. Some Canadians that come down are nice, but a vast majority are rude/annoying/dumb or any combination of the three. So today, well technically yesterday, I was a breaker and had an all out argument with a Canadian. She was buying a $300 sewing machine and it had a coupon on it for a free $20 giftcard. She starts bitching out of nowhere that she wants to use it towards the sewing machine. We're not supposed to do that, it is possible with a little trickery but I'd get chewed out in a heartbeat. Anyways, after I tell her she can't a few times, she keeps insisting. Then she asks when it would expire. I told her that our giftcards never expire...NEVER. Well, she asks that if she comes back in 3 months if it would be expired. Did you not fucking hear me!? NO, IT DOESN'T EXPIRE! She said, "I bet you it will." NO IT WON'T! "Can't I just use it on the sewing machine?" NO! What the fuck is so hard to understand!?

Then I was putting carts away, and this Canadian who just walked in the door asked if we sold Bush's baked beans. They LOVE them for some reason, we almost always sell out every weekend. I tell her that we do carry them, and she tells me...TELLS me, to go get her a case of them. I just pointed to where they were and walked away. Sorry I'm not your personal shopper. And the least you could do is ask nicely, not tell me to.

Sara saw a Canadian woman eating a bag of M&M's and then put the empty bag down. Sara went over there and asked her if that bag was hers.
Canadian: "No, it's not mine."
Sara said, "I just saw you eating it."
Canadian: "So?"
Sara: "Well, are you going to pay for it?"
Canadian: "No."
Then Sara walked away and told our Assets Protection team, but she had left by the time they were notified. That would have been awesome if she got slapped a restitution all for a 53 cent item. But honestly who the fuck does that?

And they always have to have separate transactions. It fucking annoys the hell outta me. It gets old real damn quick because it slows the whole line down.

And then they talk in French to try to hide their conversation from you. Oh you're so damn cool. One group of Canadians went through a cashier's lane saying in French how ugly the cashier's hair was...the cashier speaks French and totally understood everything they said.

When the fucktards come down here, they think they are god's gift to the Earth. They treat us like shit, and trash talk us all the time. One Canadian said to a cashier, "I'm not coming down here anymore, you Americans are all fat." First of all, no, and second of all, what a great reason to stop going somewhere. Hell, any reason to get you to stay in your own god forsaken country is A-OK with me.

The TMs at my store are all rooting for passports at the border because it would cut down on the idiots coming down DRASTICALLY. That would be awesome!

Target-Sucks is Back!

Sort of. Ok, not really, but a few boards have been created in it's place. For all you who were at the now absent Target-Sucks forum, you can check out these two:

The Bullseye:
http://s3.phpbbforfree.com/forums/index.php?mforum=thebullseye

Or

Return of the Target Sucks:
http://targetsucks.elevation24.com/forum/index.php

If you see this, spread the word to other people that were registered. Enjoy!

Oh My God!

So I'm in complete withdrawal because they took Target-sucks.com down. I was so damn addicted to posting there, but now it's gone and I can't find another board to post on. I love reading to see how things are going for other people, and bitching about how it goes for me.

Well, I suppose it's back to bitching on here. I get to work tonight, so I'm sure I'll have some stories.

The Round-Up:
-A Canadian wanted to return something he bought 6 months ago, a full 3 months after the receipt EXPIRED. His excuse: "I don't get UP here often." First of all, in relation to Canada, you would come DOWN here, not up. Second of all, it's the same policy for everyone. Live with it.

-One of the cashiers went into seizure mode, and I called 911. Well, I got bitched out because I didn't say Code Green (for an accident) first. What the fuck ever. Don't get mad at me just because it took you forever to get to the lane. The cashier is fine and that's all that matters.

I'm beginning to really hate working. On days that I cashier I'm almost always a little late because I just don't care anymore.

Bitched Out

So I get to work on Thursday and Karen tells me she needs to talk to me. I think, 'just fucking great'. She brings me to the head cashier office and shuts the door, which is never a good sign. She digs out this list with various topics on it. Then she pretty much rips into me. The things she brings up are 1) I call the LOD (manager) up to GS too much, 2) I need to smile more, and 3) I need to be more empathetic with guests. What the fuck ever. After she goes over her lecture and examples of what she would do, I had enough. I freaked out on her saying that they always point out the little unimportant negative things about me, but never compliment me (or anyone for that matter) when they do a good job. To this she just said that I am a good worker at GS. Well, no shit, I carry GS, but if I'm a 'good' worker then why are you having this discussion with me and have a fucking list of shit!?

My response to each and every one of her stupid topics:
1) When a guest asks for a manager, I'm going to call the LOD. It's their fucking job to address guest complaints! So sorry that I work more than anyone else so it seems like I call them up more often. I told Karen that I do call the LOD as a last resort and I wasn't aware that I was doing it "so much." It's what the guest wants, not me. The way she said it pissed me off too. She said, "All of the LODs have said that they always get called up to GS more when you are working." So basically all of them hate me? For making them do their job? Heaven forbid you get off your lazy ass and answer a guest's question. It was funny (at least to me) that night when I brought back defectives, we are supposed to call the LOD to open the trash compactor, but I didn't want to "bother" them so I just left all my garbage right next to it. I'd hate to interrupt them doing nothing to do their job.

2) Smiling more...OK, sorry I'm not a fucking robot. I told Karen that I've never been a person that smiles a lot, or for no reason. That DOESN'T mean I'm in a bad mood, I just don't show it all the time with my face. I still greet each guest and tell them to have a nice day. I'm still nice to people, but I guess I need to have a fake ass smile from ear to ear. And it's not like a head cashier ever works with me, so they don't know how I interact with guests, they only see me when they are walking by. I've been told for quite some time now that I need to smile more. Maybe improve store conditions, more people would be smiling. As far as I know, I'm the only one they talk to about smiling more, no one else has said they have been talked to about the same thing. No one else smiles that often in our store either, so I don't know what the fuck they expect from me.

3) Being more empathetic with guests. I told her that it's hard to be empathetic to people that are nothing but rude to me. For example, if someone calls a co-worker of mine an asshole, I'm not going to be cool with it, or making sure everything has been done for them.

And then when I got to work yesterday, there was a gallon of milk at the end of Whitney's lane. I was on the lane next to Whitney. Karen comes up to me and pretty much yells at me asking why it is there. I told her I didn't know, and Whitney told her. I love that her first reaction was to yell at me. Go figure. I swear she has it out for me.

Then later that night right after we closed I brought up my abandoned to GS, and when I was walking back to my lane a guest asked me a question. I had to ask someone else and they were about 6 lanes away from my lane. Dawn, the dykish salesfloor TL, came into my lane and was pissing and moaning that I wasn't there helping her. She asked Whitney to help her since I wasn't. I said, "I can't be everywhere at once." My god, what was I supposed to do? Ignore the guest?

So, I'm definitely thinking I'm the store's whipping boy. Whatever goes wrong, let's just take it out on me, even when it's out of my hands.

The Retail Report

Well, I haven't updated this much over the busy return season, but let me tell you it was a doosie. Maybe I'll try to recollect some stories at some time.

Right now I'm about 3 weeks into my university classes, and after requesting 10-20 hours a week, NEXT week is when they actually decided to follow that. I have 12 hours, which is fine by me because I have a few tests to hardcore study for. BUT, I close tonight, Friday, Saturday, AND Sunday. Yeah, it sucks. Especially when I'm not even available to close Thursdays or Sundays. I told Maggie I was leaving when I'm done with GS shit tonight and Sunday. I have no time to do anything for school because Target has sponged up all my time. And to make matters worse I cashier on Friday and Saturday, the busiest days of the week. Schedules also come out today, so I can only imagine how they are going to schedule me this upcoming week. As you can probably tell, I'm not looking forward to working tonight.

All right, a little thing of the blog that I'm naming "The Round-Up" which will include dumb and rude guests. Let's start her off right.

The Round-Up:

There was this woman who wanted to return her defective digital camera. She had bought it in May but still had the receipt. We no longer carried the camera and I couldn't do anything for her. She thought she was 'above me' and slid a piece of paper across the desk and said all snootily, "I have a warranty." I smiled, pushed the paper back at her, and said, "With the manufacturer, not Target." It made my day.

Another woman wanted to return an open DVD. I told her that because it was open, she could only exchange it for the exact same thing. She didn't want to, she wanted to just return it because she didn't "like" the movie. Sorry, we're not blockbuster!

Then there was this guy who had a DVD player that he got as a gift. The only thing is that it wasn't in our system anymore, so it had to be pretty old. I tell him that I would need a receipt dated within 90 days to do anything for him. He demanded a manager and there was an all out argument. He kept saying that Target should stand behind it's products. Target does...for 90 days! I somewhat remember him trying to return the same thing LAST Christmas. Let it go! Donate it or something!

When the Xmas stuff went clearance, we had all sorts of people bitching about adjustments. Target doesn't adjust clearance prices! There was this one woman in particular who said she asked before Xmas if she could get an adjustment, and they apparently told her she could. Well, we can't and the woman threw a fit. She bitched out the manager, but in the end, she DIDN'T get her adjustment. I laughed.

A woman came in and wanted to return a toy. Well, it was over $10 so she had to exchange it for ONE item in Toys, and I told her that multiple times. She comes back with 2 items, and I told her NO it had to be one item. This is when people either say the policy is stupid or the claim that we didn't say that. Well, the woman said she went back to toys, but she went to another person at GS. As if I'm not gonna see you walk to another person. Yes, it was busy, but I'm not dumb. The other GSTM said the exact same thing and she starting crying. Yes, crying. Policies are policies, it's not that hard to comprehend.

And this next story REALLY pissed me off, and still does. There was this Canadian family that was shopping, and before they started they asked what the exchange rate was and they were told it was 81%. When, they went through the lanes, it was 78%. The family threw an all out shit fit, and stormed over to Guest Service. We told him that we didn't set the exchange rate, and we only give the information that is given to us. The guy just walked away and he wife asked him why he was misquoted. The guy said, (about the other GSTM) "Because she's an asshole!" Actually, he yelled it. Now the other GSTM is the nicest woman ever, and you could tell she was obviously hurt by the comment. So I yell, "GO HOME!" but I don't know if they heard me, I just hate Canadians, and you can see why. But that wasn't he end of it. The wife comes back in and bitches us out some more. We call the head cashier and it was another all out argument. The head cashier explained that US to Canadian was 81%, but Canadian to US was 78%. Then, she started bitching that if they would have known that, they would have paid in US currency. The head cashier offered to void the transaction, and do it over. The bitch didn't want to. The head cashier was getting annoyed and asked, "Then what do you want me to do!?" She started bitching that we should give out the right information to people. We do. She also bitched that the store next door had an exchange rate of 84%, and that we were ripping them off. The head cashier also yelled back saying we go through different banks, and all banks set their own exchange rate. She eventually left, and we all shit-talked Canadians. If you ever want to know why I hate Canadians, this is one reason. They are all like this too, multiply these people by the thousands and you have our weekends.

Then there was this woman who wanted to return a 3-in-1 printer. It was an HP 2170 or something like that. Well, she didn't have a receipt and she brought up a HP 3100 or something like that, but it was obviously different. So I asked her if she found the 2170 because I would need that to do the exchange. She yelled at me to call Electronics and have them check. I am willing to if they ask nicely, but this was a demand. I call them and NOPE we don't carry that kind. She yelled at me, and dialed up her mom or whoever and had her yell at me. The woman on the phone said that she called and they told her they could return it. I asked her if she had the receipt, and NOPE. I told her that we do not carry that model number so I could not return it. I think they were trying to scam me, but they underestimated my intelligence.

There was this woman who wanted to return a basketball hoop. The only thing she brought it was the broken backboard. She expected a full refund for just bringing in the backboard. I looked at her as if she was retarded. She promised she would throw away the base, but didn't want to drag into the store. I told her that I would need everything to do a return. How stupid can you be?

Well, I better get ready for Work-Til-I-Drop 2006 this weekend. Hopefully I'll update this a little more regularly.

Been A While...

So it's been quite some time since I've last posted. I guess I was too busy relaxing that I didn't want to report on my awful days. I worked 11 days in a row with the exception of Christmas...That was fun. Things are slowing down some and I couldn't be happier. BUT, people are getting more and more bitchy the further we move away from Christmas.

I'll try to recap guests a few at a time, but first the latest drama. It just seems like STILL I'm the only one doing anything at GS. People just like to yell at me. All the head cashiers and all the LODs never seem to be satisfied with anything. I busted my ass cleaning Guest Service for bounce back, but the head cashiers still didn't care. I think Maggie said thanks, but I'm not too sure. Anyway, Anne is quitting and wrote this 3 page letter to them that told them everything she hated about our store. We were both talking shit about our store all while the TLs and LODs were one table away. I made it a point to make them hear that I didn't like Karen at all. I'm pretty sure Sharon heard me and that is why she was a bitch for the rest of the night.

Anyways, I work tonight from 4:30-close in GS and I hope it's dead. I can't think of anything else to say right now and I'm sick of typing, so until next time...