It was a rough day yesterday. Well today should be even better, all the Canadians return the stuff they just bought for who knows what reason.
There were a lot of rude people, most of which I didn't have to encounter. But the best part is when I first got up to GS and I was talking to the other GSTMs and I said I'd be the one to get all the bitchy people, the phone rang, and I said "Exhibit A" before I even answered it. I pick it up and this woman tells me about how her daughter put her wedding gifts in a storage place in September and now wants to return them. Since that is way past the 90 days, I told her that the receipts would be expired and that she would have to do the whole no-receipt exchange. She freaks out saying the policy is stupid that we should be able to do it because it is stuff from Target. I tell her we have a 90 return policy and she continues to berate me. She tells me how she's old and didn't read the receipt and didn't know it expired. Nevermind that the return policy is on the back of every receipt. So I get sick of her yelling at me because all she is doing is arguing with me so I pull out the "I can get a supervisor for you to talk to" but no, she still keeps bitching and telling me she's going to come in and talk to a manager. Fine, go right ahead.
What don't people 'get' about 90 days? Who cares if it's from Target, that's not a factor in the return policy! It doesn't say 90 days with a valid receipt but we'll still take it back after that if we still sell it. If 90 isn't reasonable, then what is? 6 months? A year? 5 years? Why does that make sense? When you make a purchase from anywhere, you agree to all their terms, including the return policy. It is your responsibility as a consumer to know about these before you buy something.
My co-workers got much more rude people than I did. One guy asked for a manager and when he came up the guy TOLD him that we have 2 options, refund his money or he would leave his computer with us and we could install his computer game. The manager told him sternly that we wouldn't be doing either. (He had a open computer game, and could only be exchanged for the exact same thing)
I don't understand why anyone would be such an asshole to a complete stranger all over a return policy. What ever happened to acting like an adult?
Going to School Full Time/Working at a Pharmacy/Working at Target: This is my insanity.
Just So You Know
My views do not represent those of my employer(s). These are my words, only responsible to me.
2 comments:
As a former Targeteer in college, I remember when the policy was much more liberal.
Still people are amazingly rude to retail employees; I think they do it because they can do it without fear of retaliation.
Every once in a while when I see something like this go down, I just say to myself "THIS is why you went to college"
People are morons. Some people could argue the leg off a fish... when they really need to learn patience and acceptance (acceptance that they are morons).
Rachel
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