Whoa

This weekend was rough. It was busy. People were really rude, more so than normal.

So like my little updater says, there were these 2 total bitches. I'm so glad I didn't help them because I would have argued with them. So one of the women was registered for her baby shower at Target, and already people think they're entitled to everything. Well, she had a lot of stuff that she didn't register for and so we couldn't use the registry/purchase log to do the return, thus throwing us back to the no-receipt policy where she can only do 2 items per year and yadda yadda yadda. Both of the women flipped ass and were completely rude and disrespectful. They were the type of people where they told us to make an exception for them. No, you can't demand an exception, it can only be offered. Well one woman said she used to work at Target a while ago and said we could override the policy and told us we "were going to do it." That was true a while ago, but we've had system updates since then where no one but Refund Authorization can override it, and Refund Authorization follows the policy stricter than we do, so they almost never override. So these 2 bitches (and that doesn't do them justice) went up the management chain and got the same answer. The LOD was up there and they were just trash-talking everyone involved so he repeated what we had said and left. Then they started bitching that a manager should never walk away and more shit. It was painful to listen to. I wanted to punch them in the ovaries.

There was also a Canadian who wanted to pay on her card but she didn't have her number or knew her balance and wanted us to look it up. We can't. We can't look up account numbers or find out the balance due to privacy issues. Do you want every Target employee in America to have access to your information!? Didn't think so. Well, that wasn't the end of it. After we told her that we do not have any access to any of her information she asked us different questions about it. "What if I give you my name? Can I give you my address? Can you look it up with my social?" NO! "What if I wanted to make a purchase?" WE STILL CAN'T! Plus, we need the card to charge on it. I hate when people ask us basically the same question when it's the same answer! We don't have access to your info! We don't say that and then say, oh but we can look up your name. What the fuck people!?

There was another family who didn't get it. This older woman comes in with a digital camera and it's defective, but didn't have a receipt. I was on lunch at the time so another co-worker handled it. It was 74.98 as the lowest sale price. We can't do anything without a receipt, so my co-worker told her to track down the receipt. And whenever we say receipt we mean one that's dated within 90 days, as per our policy. So the woman leaves. She comes back when my co-worker is on lunch and I'm up there, this time she has her receipt BUT it was bought LAST May. So obviously way past 90 days. So I tell her there's nothing we can do but give her a number where she can contact the manufactururer, and she leaves. About an hour or so later she comes back in with her daughter and son-in-law. This time they are freaking out. They are saying we are cheating them out of money and all that bullshit accusation. Your receipt is a year old! We have a 90 day return policy! What don't you understand!? You'll have to go through the manufacturer! I don't get when people expect a store to stand behind what they sell indefinitely. That's not the way things work.

But I got my raise! Thank fucking god! I'm over $9 now!