Fun Stuff

Cripes! Today was fun at the Service Desk, with a lot of funny-crabby people. Holy tomato, here goes:

There was this one lady who wanted to pay on her account. Well she didn't have her card, her statement, or her account number, so I told her I couldn't process her payment. She asked if I could look her information up on my computer, and I told her our computers do not have access to that information. She flew off the handle and asked if she could buy something and charge it to her account. I told her no, that we needed the card to process a purchase. She calls me a liar, saying that she's been in this store without her card or account number and was able to purchase things on her account. I told her that wasn't possible, and she stormed away and said, "I don't think you know what you are talking about." or "You don't know all of the information" or some bullshit like that.
-Yeah, ok, we are suppose to charge it to your account just by you walking into the lane without your card? How stupid is that? What a fucking moron!

Then there was this Canadian (rude of course) and he had a FoodSaver that he wanted to return. Well, he didn't have his receipt, and so my co-worker tried looking it up on his credit card. It didn't show up and she asked him when he purchased it. "April." As this was obviously over the 90 days, my co-worker told him that we have a 90 day return policy, and needed a receipt for a return. The guy flips out yelling, "I'm from another country! I don't get down here often! I want to speak with a manager!" The LOD comes up and they re-explain the situation. The LOD says exactly what my co-worker said, but the guy wasn't having any of it. He kept yelling that Target should be responsible for the products it sells, and the LOD told him that we are responsible for the products for 90 days, after that he has to go through the manufacturer. The LOD apologized for this situation, but the guy said, "You're not sorry! I am a good customer here, and you aren't making any attempt to satisfy me." The LOD said, "Sir it has nothing to do with what kind of guest you are, it's 90 days for everyone. Again, I apologize." The guy kept yelling, "You're not sorry! you're not sorry! I'm sorry for ever shopping here!" And he walked away.
-Just because you live in another country DOESN'T mean the rules are null and void to you. Why expect that you are the exception just because you live in another country? I've had people that live farther away than you come in here and get their exchange within the 90 days! It's not an excuse, if you wanted to return it so damn badly, you would've been down here sooner. I've had Canadians tell me they ignore the expiration date on the receipt because they say it doesn't apply to them because they live in Canada. I don't feel sorry for you.

Then as this guy was freaking out, I was helping another woman. She got a gift for Christmas (why are people STILL returning Christmas gifts!?) and it was over $10. I tell her she needs to exchange it for one item in hardware that's that amount or greater. She asks for a manager, and the LOD is right next to me talking with the guy mentioned above. So we listened to the whole spiel, and the LOD helped me. The lady wanted to be able to spend it anywhere in the store, not just hardware. The LOD again backed me up and told her it had to be in hardware. So the lady finally agrees. She looks at me, and says,"Well, aren't you going to give me the giftcard!?" I told her she had to exchange it for one item in hardware, and that I wasn't giving her a giftcard, she had to do the exchange now. Well after arguing she finally went to look, but came back empty handed, she took her stuff and left.
-So my co-worker and I were both getting chewed out at the same time. We both laughed at them after the fact.

Then there was this old guy with an unlit cigar in his mouth. (WTF!?) He bought the wrong kind of pop, so he was returning it. The receipt was dated the day prior, and he paid with a check. So, it was going to give him a giftcard back because the check hadn't gone through yet. He told me this was the reason he doesn't shop at Target. I burst out laughing because he was going to buy the kind he wanted! What is so terrible about getting a giftcard back if you're just gonna use it right away anyway?

As you can see it was a rather interesting day today. I get to do it all over again tomorrow. I love Guest Service! It's so much fun dealing with idiots!

Peace! I'll be back tomorrow with hopefully some more funny ass stories!