Worst Guest EVER!

Ok, I have seen more than enough rude people since I've started working with Target. But just yesterday, I experienced one of the worst.

It all started when she came up to the desk. Heidi and I were working, but this lady came up to me. She had a defective digital camera (around $300) and wanted to exchange it. Well, she didn't have the box, so I told her to see if we carried the same thing in electronics. So she went over there, that's when I look at the receipt and see that it is well over our 90 day return policy. She had purchased it in November. So, it had almost been 3 months since the receipt expired. Well, she comes back with the same camera, and we tell her that her receipt is expired, an that we would have to process it as a no-receipt exchange. Due to the large value of the item, our computer system told us to call for authorization. Heidi pretty much dealt with her from then on, and I jumped in at necessary places. So, Heidi calls authorization, and explains the situation to them. She said that we have a guest here who has a defective camera and would like to exchange it for the exact same thing, but had an expired receipt. They told Heidi that since there was an expired receipt, that she wouldn't give her an authorization code. Heidi told this to the woman, and she flipped ass. She started pissing and moaning because "she was from Canada" and deserved to be an exception because she lived 3 hours away. And where she lives is only 2 hours away, I've been there. She screamed that Heidi should call them back and explain that she doesn't get down here often, and so she is an exception. She kept saying, "There's an exception to every rule." She just wouldn't shut up. Heidi and I told her she was not an exception because of where she lived, and there was nothing we could do for her. She had a year warranty through FUJI and would have to go through them to get her issue solved. She said she had already contacted Fuji and they said she would have to send the camera in at her own expense to get it fixed. Well, she wasn't having any of it. We also gave her a Guest Relations card with a number for her to call. She called it right then and there. But, since it was Saturday they were closed. So, we told her to call again on Monday, but she said she would be back in Canada then. We told her over and over again that she could call from Canada, but she insisted that she knew she would be an exception and would be able to exchange it and didn't want to have to come down here again on Monday. We told her even if they did allow it, they would not send you back to the store, but there was no chance in hell that they would allow it. By that time Heidi and I were getting so pissed off at her pig-headedness that we had Maggie come up and talk to her. Well, Maggie went through the same motions as Heidi, called for authorization, and again was told no. She said she wasn't taking no for an answer, and told us our options were to give her money back, or exchange the camera. We all told her this was not possible, as our computers would not allow it and that no one in the store would override it. She put on this shit story of how she works in the media up in Canada, and that there was always a way around what can be done. She also said when she gets back, she was going to write a article comparing Target's and Wal-mart's return policy, and "would make sure everyone knew how horrible Target is." Go right ahead you fucking cunt! She also mentioned that if she would have bought this camera in Canada, she would have a year to return it. Yeah right. And she also said that Wal-mart would take it back. Maggie told her that this wasn't Wal-mart or another store, she was in Target, and we have a policy to follow. Maggie even told her, "I'm sure you know how computers work right? Well, then you know how we can't bypass this screen unless they give us an authorization code, and they will not give me one." She kept yelling and whatnot so Maggie called the authorization center, and had the evil bitch talk to her. She was on the phone for the longest time arguing back and for what she had already said to us. Then, after that conversation, she started bitching how Target should pay for the shipping of the camera. We told her no, that it was her camera, and her responsibility. She also said she couldn't be without the camera for a few weeks. But, we found that funny because she kept telling us the camera was defective before the 90 days was up, and so she had already been without a working one for a few months. She also said that it stopped working before the 90 days was up, so she should still be covered in our return policy. We told her that is doesn't matter when the item went defective, but that you needed to bring it in within the 90 days in order for us to do anything. She eventually left, and she had been arguing with us for over an hour and a half.

Now you can see why we all hate Canadians. They think, 'Oh just because I live far away, that I'm an exception to the expiration date of the receipt.' Well, I used to live an hour an a half away from where I am now (NOT IN CANADA!) and we only made into Target at most 4 times a year. The thing is, if you had a $300 camera that was defective, why wouldn't you make a special trip for that amount of money? Don't assume that you will be able to get around policy just because you are a Canadian. If it were up to me, I would have stricter policies for the Canadians because most have the shittiest attitude ever. I hope that cunt does write an article because I'm going to keep a close watch on the media in that city, and I'd be more than happy to respond. If I find anything I'll keep you updated. My guess is that she won't write anything, but she just used it as a 'scare tactic' for us to give her what she wanted. I hope that bitch rots in Hell.

Maggie and I were talking after she left, and we only wished she would used swear words because then we could have had her kicked out of the store. We also told security to watch for her in case she came back.

We also heard another "but I'm from Canada" excuse, and we were all really sick of it. I don't give a shit where the fuck you are from, the policy still stands! Everytime I hear this excuse I cringe, and one of these days I will explode, and tell them that excuse doesn't mean shit. We have the same policy for everyone regardless of where you live. If you don't like it, tough shit! Stay out of Target then, do us all a favor!

We also heard "I got this for Christmas" a lot today. What the fuck!? It has been 4 months since Christmas, why are people still returning gifts? And some things we don't even carry anymore, so there was nothing we could do. Oh well.

Thank God I have today off. I don't work until Thursday, but I do need a break because of that cunt. Oh my fucking God, I'm sure I left out something, so when I remember it, I'll tell you.