Bad Weekend

I hate weekends like this past one. So many rude people.

So I opened at Guest Service on Saturday and it was assholes galore. It seemed like everyone was out to bitch us out.

First some guy wanted to return something in the Sporting Goods department that was $14.99. Well, he didn't have a receipt and paid cash so I told him he had to exchange it for one item in the same department for equal or greater value. Of course, no one listens, and he brought up 2 items. So I told him that he could only get one item and his 'roid rage came out full force. "Why? Why? Why?" after every fucking thing I said. I kept telling him that it was our policy and we need a receipt. Well he just wanted the one thing for $9.99 and so I just changed the $14.99 item down to $9.99 and did the exchange. He lost out $5, but that's what he wanted. Asshole.

Then a guy was trying to return a book. He didn't have a receipt, and it was coming up 'Not on File.' That means we either don't carry it or it was clearanced out, so we would need a receipt to do anything. The guy freaks out, and said that we were ridiculous. Kaila and I laughed after the fact.

Then there was this woman who called from over 5 hours away. She said her relative was having a baby shower and she wanted to get them a high chair from our store and have them pick it up at our store. Well, due to security reasons, we don't accept credit card payments over the phone. I told her she could order it online and it would ship the item right to them. She bitched that she didn't want to pay shipping and said that a hacker could get her info online. So she said that she would "just call K-mart because they know customer service." Alrighty then. The thing that boggles my mind is that she would probably be the same person to bitch if her credit card were stolen and someone were trying to do the same thing she is. That's why we need you in the store to purchase something, otherwise people that steal credit cards would have this way of fucking people over. Another thing is, why would you give your credit card number to a complete stranger like myself? Of course I wouldn't do anything but shred it, but some people could take the same number and go crazy with it. Also, we need a signature for credit card payments to prove that it was them buying it. Without that signature, she could contest the fact that she authorized it, so she wouldn't have to pay and the couple would get a free high chair. What a scammer.

Then there was this woman who had a pair of shoes she wanted to return. They were a gift, but she didn't get a gift receipt. They were over $10 so she had to exchange them for another pair of shoes for equal or greater value. She went into a tirade like I haven't seen in a while. She started bitching that she had "50 pairs of shoes in every color and style and didn't need another pair." We again told her that without a receipt, that's all we could do. So she asked for a manager and Lucy came up. Lucy was a bitch back to her saying that we need a receipt for all returns and exchanges. The lady said, "I'm moving up here, and I can guarantee you I will never shop here again." Fine by us!

Sunday, I was the only Guest Service person (out of about 20) that was available to work. Since I can't work the whole day, they put Kayann up there. She is a complete idiot. She doesn't know what she's doing, but instead of asking, she just guesses. She was also very slow and didn't know what she was doing. I went and bitched out Chelsey saying that it wasn't fair to me, Kayann, or the guests that she was over there and they need to do a better job of watching people that take time off so this doesn't happen again. I was SO pissed.