Thursday, June 07, 2007

And the Bitching Continues

I'm so ready to leave my store. I swear they don't know how to run a business. They are short-staffing us so badly, so our store gets under hours so the execs can get their bonuses. How nice. If I weren't transferring, I would quit. It's not acceptable anymore. I can't go into work without being overly stressed out because I can't handle the amount of work piled on to us. It's stopped being fun. The only thing most people talk about now is how much it sucks. At the beginning, I had great days at work with the occasional bad day. Now it's the other way around. It's almost always a bad day with the occasional good day.

And then you add the asshole guests. I swear, almost everyone yesterday was rude. And it wasn't just me that noticed it, it was all parts of the store.

So after my lunch there was this gallon of milk on the counter at Guest Service and they told me it was going to be exchanged. Ok, whatever. Well, this older couple come up and she's already telling me that she's up there to exchange the milk for a different brand because that was the second one that spoiled before the expiration date. Ok, whatever. I ask for the receipt and she acts like I'm asking for her first born. She doesn't have it. So I ask how she paid for it, and try her credit card and check. No go. She then goes into this tirade about how the person she talked to said we didn't need the receipt, but to just bring in the item. We can do that, but we would have to process it as a no receipt and you're only allowed 2 of those per year, but if you're going to get pissy for me trying to help you, then we can waste one. Then her husband goes into a rant about how we should all know the same things and shouldn't have to do this. He then looks at my nametag, says, "(My name), huh?" and walks over and grabs a comment card. Ok fuck you. I didn't do anything wrong here. So I do the exchange and off they go.

But that's not all folks! Shortly after that this woman comes up with a basketful of groceries and she wants to pay her Target card bill with one check. We can't. Each one has to be separate. Well she starts bitching about how she only has one check left. Oh, since you said that, the button magically appeared! No. She asks if she can write the check for over. No. "Even if it's just $5?" That still classifies as OVER, so no. "Well if I get a late charge, I will be pissed!" Not my problem. It's not Target's or my fault that you only had one check and you decided to but groceries. You made that call, not me. If she was actually thinking (which would've required a miracle), she could have put her groceries on her card, and paid the whole thing, but I wasn't about to help her out. And she was one of those people who want you to argue with them, and usually I just ignore them, but I finally just told her that I don't set the policies or how the system operates. She was quick to leave after that.

Now I have 2 days off, although I could use about 2 weeks off.

2 comments:

Anonymous said...

"The only thing most people talk about now is how much it sucks."

This is so true about my store. A team lead was telling me yesterday that she got pulled into one of the LODs' offices and the LOD asked her why she's been so miserable lately and the team lead said "No one likes working here anymore. Everyone feels like crap everytime they come in and it's not fun to be here anymore. And a lot of people want to quit." I'm sooo glad she said something to the LOD because everyone is getting bitched at by the LODs for not doing enough when we work our asses off to get stuff done. Not to mention that we are down 3 team leads in hardlines and 1 in softlines so the level 1s are having to do level 3 work since there's not enough team leads to do salesplanners. We even got a guest comment saying something about how everytime this particular guest goes shopping at my store, she always hears a group of team members complaining about how much they hate Target. Of course we got bitched at for that too. My temporary STL said that if we hate Target so much then we should leave. I'm really considering it.

Anonymous said...

I don't know why it is but its the exact same in my store.
They just cut hours until there's only 5 people covering the whole sales floor, a majority of time those 5 people are up at the checklanes for backup or pushing CAF pulls, and then the ETLs bitch at them for not having their zone and reshop done by close.