So today I was genuinely being nice to people and I didn't have near as many cranky fucks as usual. Maybe there's a correlation? No, it can't be. ;)
Just when you think you've seen and heard everything, something else comes up leaving you dumbfounded. So I'm giving Guest Service a break and this old guy comes up with a gift receipt and hands ONLY the gift receipt to me. He didn't have anything else. So I look at him like 'What the hell am I supposed to do with this?' look and say, "Did you need to return something?" Now I just love when people treat you like YOU are the one that's retarded when it's really them and this is a perfect example. He's a complete asshole and basically gives me the 'You figure it out' look. Apparently he thinks that the gift receipt that was given to him meant that we had his gift at our store. He even points out that both the gift receipt AND our sign says to present the gift receipt to which I say, "That's for returns and exchanges. We don't do anything like that here." He still insinuates that he has a gift sitting at our store that his daughter paid for and his gift receipt is what he needed to pick it up. So I use my handy computer and tell him everything that's on the gift receipt, basically spoiling his gift. He finally 'got it' and realized that maybe his gift, to which I just told him what it was, is in the mail on it's way to him. Some people.
One of these days I may just have to say what I'm thinking to these people.
For example, the people that wait in line and sigh and complain that it's taking forever, and when it's their turn, THAT'S when they start looking for the god damn receipt. How about you look for it while you're bitching about waiting! That's why it takes us so long because we have to wait for people to dig through a year's worth of receipts.
Or to the people on cell phones, come on! The next time someone doesn't get off their phone for my transaction (after all I am a human and deserve some respect) I should just take out my cell phone and call people until they are done. I have ignored people that were on their cell phone at Guest Service and I don't feel the least bit sad about it. You can hang up your fucking phone for 2 minutes. My best example of this is when this one woman comes up and in between her conversation with whomever (could've been the president!) she was telling me her situation. So I begin to tell her the no-receipt exchange policy, she puts up her finger and shushes me. HELL NO, you just didn't do that! I walked to another register and helped the next person in line. How disrespectful. Your ass walked up to me, I'm the priority. I don't mean that in a snotty way, but if you need MY help, you interact with ME, not your cell phone.
Ah, spring break... 5 days off from work. Maybe it will calm me down a bit?
Saturday, March 10, 2007
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1 comment:
Ok, as a fellow customer service/tech support veteran, let me give you some advice on the "it's taking forever" people. You hear them complain in line (my guess is most of the store hears them) so you know they're coming. You also see their junk to return, and no receipt in sight.
As soon as they begin to approach the counter, put on your BIGGEST customer service smile, tune up your friendliest May I Help You voice, and say "I apologize for the wait. For some reason a lot of the people before you just stood in line for ten minutes like brain-dead zombies until they got up here, THEN spent ANOTHER ten minutes digging for their receipt! Oh, well. What'r'ya gonna do. Now, how can I help you today?"
Now you wait ten minutes while they sheepishly dig for their receipt.
Actually, they won't be sheepish, because they know rules of courtesy (also economics, the state you are in, the federal government, store policy, physics...) don't apply to them so they won't get the joke. However, others in line or a nearby co-worker will laugh and that makes it fun.
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