Well, I Asked For It

Yesterday I made a post saying that I wanted today to be just as "fun" as yesterday, and I got the icing on the cake.

So I get a phone call at Guest Service and this lady wants an adjustment. She bought it on 3/3 making it 15 days. Our adjustment policy is 14 days. I tell her this over the phone, and say that I've encountered a few times where it let me adjust it after the fact and that we didn't know until we tried it in the store. I did not guarantee her anything, I just told her we could try it.
So she and her 20-something kid came into the store to try it. It didn't work, just my luck. The lady freaks out in all senses of the word basically bitching at me. She yells that why did I tell her she could do it if she couldn't. I told her I only said she could come in and try it, and that I didn't guarantee her anything. She starts bitching that if it was only 14 days, then why did I say we could try it. Because it sometimes lets us. So I get sick of her bitching at me and call up the head cashier to take care of it. They totally back me up and get the bitch to leave. But not before the son (of the bitch--haha) starts yelling, "FUCK THIS PLACE! FUCK THIS PLACE!" The mom is still arguing with the head cashier and me saying (to me), "If you work up here, you should know the policy." No, bitch, wrong thing to say. I say, "I DO know the policy." I could bet you $1 billion I know more about Guest Service than anyone in our store including the managers. She's also bitching that she had to make a 10-minute trip here. Oh boohoo. And then as they walk off, the woman turns around, "Wal-mart would've done it." Well, you're not in Wal-mart dear! I say as soon as she disappears, "I have a feeling we'll be seeing them again." Not even 30 seconds later she comes back up. Great. She's then asking if she will get cash back if she comes in to exchange it. We get that whole thing figured out and she leaves to get the item. But she said, "We'll be right back, he lives right over there" and points. But I thought it was a 10 minute drive? Hmm...

There were other rude people but she took the cake. And I must've had a rude people magnet on me.