How Do You Take A Magnet Off?

Yep that rude people magnet that I have attached to me is really working.

Wednesday, the very first person I help is a bitch. She bought something back in November and so the receipt expired in February. Well because the receipt was expired, we couldn't use it. It was still in our system though, so we could do a no-receipt (because hers was no longer valid) exchange and the item was about $30. So one item from the same department for equal or greater value and blah blah blah. She is one of the many people that ask for a giftcard (again, if it were an option I would have said so) and then demands a manager. The manager comes up and tells her the exact same thing I did. And then of course it always ends with the person screaming that they will never step foot in a Target again. Ok, bye, don't let the door hit your ass on the way out. It's always fun when you get a Noreceiptus majorbitchus as your very first person. Things can only get better. Riiiiiiiight, which leads me to...

The scammers. Or Scammeri drunkus. You could smell the beer rolling off these two. So I see them walking from the electronics department with a DVD-VCR combo. Normal nonscammers bring in their stuff in from outside. But because there were no security people there, I couldn't do a thing, and that's what sucked. So they bring their "return" up to me and it comes up as $76.99 as the lowest price. Same no-receipt policy as before, no need to repeat myself. So they grab Guitar Hero II and that's $79.99. So I start to process it and because the DVD/VCR combo has a serial number, and so I type it in, and wow, it can't find it! Meaning it hasn't been purchased! So I tell them that I am unable to return it without a valid receipt. They both go into a fit. From saying "Can we get someone else up here who knows what they're doing?" , "Just let us pay for the difference now, and you can get it to work later." to "We can sell this at a pawn shop." How many more red flags do I need!? So because we weren't able to do the exchange, they walked out with the DVD/VCR combo, and there wasn't a thing I could do about it.

Bringing me to today... This I'm really pissed about. So this lady comes up to Guest Service with at least a two foot long receipt. It was dated March 3. She claims she forgot to use her Target Rewards card where she gets 10% off. Had it been the same day, it would have taken 2 minutes tops. But because it was from a previous day, in order for me to get it to work, I would have to type in EVERY SINGLE THING ON THE RECEIPT and refund it, and then once again type in EVERY SINGLE THING ON THE RECEIPT to repurchase it. On a (at least) two foot long receipt totaling ~$350, and of course it was mostly consisting of items under $1. So as I'm typing everything in to return it, the way our system is set up is that if it's a perishable food item, it will make you defect it out. Because nothing was actually being returned, it's going to mess up our inventory, all to please a (soon to be found out later, bitchy) guest. So I finally finish returning it, and give her the cash back. Then I start typing it all back in for the repurchase, but this time I have to make sure she isn't being overcharged for items (because it WAS 20 days ago!) and of course some items are lower than what she purchased them for, and I can't change them up because the computer wouldn't let me, so she's getting even more of a discount. Well, I finally finish and we use her Rewards card and she saves $35 and I take her Rewards card and she pays. Well, then she asks for her discount card back (because it can be used all day) and I was furious enough so I turned to Chelsey, who was up there SOLELY because I had spent 45 MINUTES(!!!!!) helping her when I didn't need to. Chelsey tells her no because it would've been used March 5 and so she couldn't get the benefit of using it two days. She also complained that she didn't want to buy it that day and was going to return everything that day and rebuy everything today, if she could use her discount. Well yes! But since that was not the case, she got pissed and said 'Thanks!' in a bitchy way and walked off.
Are you kidding me!? I spent 45 minutes so you could get a $35 discount and you have the nerve to complain that you can't use it further!? But what really pissed me off is that this bitch's mom walks up and asks her what's taking so long. Thank god I didn't hear her or else I would have went OFF on her. I'm doing you a favor, and since you want it done so badly, you do not deserve to complain. I was about to send her shopping when I started, but then I figured that if I'm going to stand her and do this (TO BE NICE!) then she could stand there with me also. So now after that ordeal, the head cashiers decided that people only have 3 days to come in and fix stuff like this.

Which brings me to this: I'm sick of being nice to people. I would say 90% of the time where I do something nice (that I don't HAVE to do), people still bitch and moan. I can be an asshole. I can be insensitive. But the truth is, I don't have a mean bone in my body unless you constantly press my buttons. All I ask is that I'm treated with respect, but sadly I rarely ever am. You think retail is easy? Try it. By all means, I'll even train you in! And then we'll see how you like being constantly and consistently treated like shit day in and day out. So for all you non-retailers out there: Be respectful! I can honestly say that I have not fully helped someone (compared to how much I could have helped them) simply based on their attitude towards me. You may think that's mean of me, but why do they deserve it? If you can't be nice to me, you don't deserve a thing.

End of rant.