When will people learn? When a store, like my lovely Target, has policies, EVERYONE has to follow them. If we grant an exception for you, we have to grant an exception to everyone and therefore defeats the purpose of the policy in the first place.
So this Canadian woman comes up to Guest Service and says, "I'm from Winnipeg and I need an adjustment." You agree that her being from Winnipeg has nothing to do with anything, right? Ok. So I look at her receipt and it's dated 1/10/07. That's FAR past our 14 day adjustment window. "I'm sorry but we only do adjustments within 14 days," I tell her. Apparently I flipped the bitch switch. She says, "I'm from Canada, I don't get down here often." They all say that. Too bad the policy behind me and I don't care. I apologize again and tell her that we have the same policy for everyone. "So a manager wouldn't do this for me? I'm from Canada, and it's $40 cheaper, and don't get down here often." No, the manager won't do anything for you. They can't. Plus, the item was $80 originally and that would be a clearance price, and we don't do adjustments on clearance prices ever. After I tell her no for the umpteenth time, she finally leaves.
But the exception train doesn't leave the station just yet. A little old lady comes up to Guest Service with an inflatable mattress. No receipt, she tells me it was a gift. I check it out and we still carry it and it's $24.99. Well, as all of you may know by now, without a receipt everything over $10 must be exchanged for one item from the same department for equal or greater value. She doesn't want any of it. She starts bitching about how she doesn't need anything from back there and just wants a giftcard. And then I reiterate the policy, and she just stares at me. I love when people do this because they think by staring at me and not saying anything, that I will "crumble under the pressure." I end up just finding it funny, so I just stare back. I can stand here all day. She eventually starts up again and I tell her there's not much I can do, and so she gives me a death stare and leaves.
Every day is an adventure.
Monday, February 26, 2007
Sunday, February 25, 2007
Elaboration
If that's even a real word...
Anyways, I was asked about the ranking system at Target. So here goes...
Bascially all the piddly jobs (aka me) are level 1s. And pretty much everyone higher is designated as level 3s, but there is still some orginization. Directly above the level 1s are the Team Leads, and those supervise various departments and this is where the head cashiers would fit in. They are technically called GSTLs (Guest Service Team Leads) but that's too fancy for my store apparently. And then above them are the LODs (Leader on Duty) or they are also called execs. They oversee clusters of departments. For example, a jewelry level 1 reports to the jewelry team lead who reports to the Softlines exec/LOD. And then all the LODs report to the Store Team Lead.
So in my store we call the Team Leads "supervisors" and the LODs "managers" even though the names are interchangeable.
I hope this makes some sort of sense, otherwise you may just have to get a job at Target to understand. ;) If not, ask me specifically what you need to know, and hopefully I can answer it without being confusing. Hopefully.
Anyways, I was asked about the ranking system at Target. So here goes...
Bascially all the piddly jobs (aka me) are level 1s. And pretty much everyone higher is designated as level 3s, but there is still some orginization. Directly above the level 1s are the Team Leads, and those supervise various departments and this is where the head cashiers would fit in. They are technically called GSTLs (Guest Service Team Leads) but that's too fancy for my store apparently. And then above them are the LODs (Leader on Duty) or they are also called execs. They oversee clusters of departments. For example, a jewelry level 1 reports to the jewelry team lead who reports to the Softlines exec/LOD. And then all the LODs report to the Store Team Lead.
So in my store we call the Team Leads "supervisors" and the LODs "managers" even though the names are interchangeable.
I hope this makes some sort of sense, otherwise you may just have to get a job at Target to understand. ;) If not, ask me specifically what you need to know, and hopefully I can answer it without being confusing. Hopefully.
Thursday, February 22, 2007
Because We Do It In The Backroom
I'm so sick of people claiming it's "our" fault something is defective.
Case in point: Some guy comes in with a TV series on DVD and he's bitching that he didn't get the 'information' booklet in it. So I tell him he can go grab another one and we'll exchange it. Well he brings up another one and we open it up and that one doesn't have it either. So he grabs another one...same thing. He goes into this tirade about "this is how you screw people out of money, you don't give them the full product" and apparently this is why Target's prices are so low. I kept telling him that is was probably a manufacturer flaw BECAUSE WE DON'T MAKE SHIT IN THE BACKROOM! We don't package shit, we don't manufacture shit, and we don't monkey around with the products. Well this guy was so angry that he just wanted a return and went "somewhere that can be trusted."
When will people learn? We sell it, we don't make it.
Case in point: Some guy comes in with a TV series on DVD and he's bitching that he didn't get the 'information' booklet in it. So I tell him he can go grab another one and we'll exchange it. Well he brings up another one and we open it up and that one doesn't have it either. So he grabs another one...same thing. He goes into this tirade about "this is how you screw people out of money, you don't give them the full product" and apparently this is why Target's prices are so low. I kept telling him that is was probably a manufacturer flaw BECAUSE WE DON'T MAKE SHIT IN THE BACKROOM! We don't package shit, we don't manufacture shit, and we don't monkey around with the products. Well this guy was so angry that he just wanted a return and went "somewhere that can be trusted."
When will people learn? We sell it, we don't make it.
Saturday, February 17, 2007
Satan's Fury Made a Pitstop
And I experienced the wrath...
So here I am at Guest Service being helpful and "Fast, Fun, and Friendly" and up comes this woman. If I only knew what I was in for. So she starts going OFF about "all of the cashiers are stuck-up, rude, snotty" and other stuff and how they never say hi, thanks, the total, or how are you. She goes off on ME saying that there needs to be a follow-up with misbehaved cashiers and blah blah blah. The whole time, I'm just looking at her and keep saying, "Do you want me to call up a supervisor?" She keeps telling me no, that nothing ever gets resolved that way and that I should pass it along. I keep offering to call a supervisor but the bitch doesn't want one. So she finally places the blame on me (of course) and leaves. Ok, I hate agressive confrontation so my adrenaline was PUMPING and I could have hit her. So after she leaves we go and talk to the cashier, and we find out it's one of the nicest casheirs we have, and she said that she did say hi and all that jazz. And we believe her because I don't think that cashier has a mean bone in her body. But, if you are going to complain, but don't want to do anything about it, then WHY bother? I'm not going to "pass it on" when you yourself don't want to speak to a manager about it. No, fuck that. I'm the same level as the cashiers and shit, I'm even a cashier some days, so I'm not going to pass it on. I have NEVER seen a cashier at my store be rude to a guest for no reason.
So after talking about her with everyone, I realize this wasn't the first time she graced our presence. Apparently, she has been in before but told that she would not be helped unless she stopped with the name-calling. It's like having Dennis in a female form.
Earlier in the afternoon, there was this kid who wanted me to page someone for him. It was like Petey and Bougues or something. So I lean down to do it and he asks if he can do it himself. Not even being nice, I look at him and tell him no. I also ask for their ACTUAL names, but he doesn't give. So I page them and the kid still stands there STARING at the loadspeaker as if he's going to grab it and say something. So I stand right next to it and help other people. Thank god his friends came up or else he would have grabbed it. But honestly, why are people so shocked when I tell them they can't use it? We have no way of controlling what someone else says over a STORE FULL OF PEOPLE. If you want to use the damn thing so badly, get a fucking job here. And I'd train you in and beat you upside the head.
I wish we had a punching bag back behind Guest Service. I cannot wait until I quit...providing I get into my program. My fingers are quadruple crossed.
So here I am at Guest Service being helpful and "Fast, Fun, and Friendly" and up comes this woman. If I only knew what I was in for. So she starts going OFF about "all of the cashiers are stuck-up, rude, snotty" and other stuff and how they never say hi, thanks, the total, or how are you. She goes off on ME saying that there needs to be a follow-up with misbehaved cashiers and blah blah blah. The whole time, I'm just looking at her and keep saying, "Do you want me to call up a supervisor?" She keeps telling me no, that nothing ever gets resolved that way and that I should pass it along. I keep offering to call a supervisor but the bitch doesn't want one. So she finally places the blame on me (of course) and leaves. Ok, I hate agressive confrontation so my adrenaline was PUMPING and I could have hit her. So after she leaves we go and talk to the cashier, and we find out it's one of the nicest casheirs we have, and she said that she did say hi and all that jazz. And we believe her because I don't think that cashier has a mean bone in her body. But, if you are going to complain, but don't want to do anything about it, then WHY bother? I'm not going to "pass it on" when you yourself don't want to speak to a manager about it. No, fuck that. I'm the same level as the cashiers and shit, I'm even a cashier some days, so I'm not going to pass it on. I have NEVER seen a cashier at my store be rude to a guest for no reason.
So after talking about her with everyone, I realize this wasn't the first time she graced our presence. Apparently, she has been in before but told that she would not be helped unless she stopped with the name-calling. It's like having Dennis in a female form.
Earlier in the afternoon, there was this kid who wanted me to page someone for him. It was like Petey and Bougues or something. So I lean down to do it and he asks if he can do it himself. Not even being nice, I look at him and tell him no. I also ask for their ACTUAL names, but he doesn't give. So I page them and the kid still stands there STARING at the loadspeaker as if he's going to grab it and say something. So I stand right next to it and help other people. Thank god his friends came up or else he would have grabbed it. But honestly, why are people so shocked when I tell them they can't use it? We have no way of controlling what someone else says over a STORE FULL OF PEOPLE. If you want to use the damn thing so badly, get a fucking job here. And I'd train you in and beat you upside the head.
I wish we had a punching bag back behind Guest Service. I cannot wait until I quit...providing I get into my program. My fingers are quadruple crossed.
Saturday, February 10, 2007
Blah Kind Of Day
Well, I trained and did head cashiering. It was relatively quiet and so I did about 4 or 5 actual head cashier things and the rest was just me putting carts away and bagging. How fun.
But, the fun came when our registry kiosks went down. It was a nationwide thing. But still people bitched and bitched because it was 'our' fault. We put out of order signs on the 3 kiosks we have, but people still asked, "They're all out of order?" No you dumb shit we just love hanging signs up and pissing people off. Some people even asked if we could look them up on our computers...ah no. But the way people were acting was scary. People were bitching, "Well it was a total waste of time coming in here!" Ok, fine, but THERE IS NOTHING WE CAN DO. We didn't do it. We can't fix it. It's out of our hands. Thank god I wasn't actually working at Guest Service for my whole shift because I don't think I could take it. People get worked up over the smallest shit.
Well, 2:30-close Guest Service tonight and I hope the kiosks are fixed, and I'm sure they will be, but you never know. We are probably going to be there late tonight which I am not looking forward to.
But, the fun came when our registry kiosks went down. It was a nationwide thing. But still people bitched and bitched because it was 'our' fault. We put out of order signs on the 3 kiosks we have, but people still asked, "They're all out of order?" No you dumb shit we just love hanging signs up and pissing people off. Some people even asked if we could look them up on our computers...ah no. But the way people were acting was scary. People were bitching, "Well it was a total waste of time coming in here!" Ok, fine, but THERE IS NOTHING WE CAN DO. We didn't do it. We can't fix it. It's out of our hands. Thank god I wasn't actually working at Guest Service for my whole shift because I don't think I could take it. People get worked up over the smallest shit.
Well, 2:30-close Guest Service tonight and I hope the kiosks are fixed, and I'm sure they will be, but you never know. We are probably going to be there late tonight which I am not looking forward to.
Thursday, February 08, 2007
This Should Be Interesting
So Wednesday was a SLOW night and I didn't train so there was 2 of us at Guest Service... We barely needed one person, but I'm fun and made it fun so it wasn't too bad, just boring.
But upon arrival to work, I was bombarded with my 'itinerary' for Friday when I work. So from 12-1 I'm at Guest Service, then 1-3 I'm training, then 3-7 I'm the mid-head cashier. So yeah. It's especially interesting because I'll be the head cashier (or GSTL for the Targeteers) when I wasn't properly hired nor trained nor paid to do the position, AND it's pretty much illegal in the Target sense. I'll be doing the work of my supervisor for the pay of a peon like me. As I said, it should be interesting. Oh believe me, I know what to do, but still... And if Target sees this and wants to go on the warpath, Be. My. Guest. I don't mind because I'm still going to be with another GSTL and I doubt they'll give me keys to get change, so I'll pretty much be doing nothing. And I know I should care because I'm being 'taken advantage of' but at this point I don't care. Que sera, sera.
Training, oh training. What would I do without it? Oh yeah, help guests. Maybe I do like training more than I let on. ;) Although we do get interrupted quite often. What people don't understand about a group of red and khaki standing around ONE register while the light is OFF and clearly hear me talking about the fucking system is beyond me, but yes I can call someone to find out about your cabinet that you're going to buy.
Well I pretty much work my ass off this whole weekend, closing Saturday (we should be there FOREVER) and then cashiering on Saunday. Love my life right now...
Oh, and a big thank you for "Behind the Counter" for linking me on their page. They are also linked on my page, and I HIGHLY reccommend a viewing. Very funny and relatable stuff. Just don't forget about me. ;)
But upon arrival to work, I was bombarded with my 'itinerary' for Friday when I work. So from 12-1 I'm at Guest Service, then 1-3 I'm training, then 3-7 I'm the mid-head cashier. So yeah. It's especially interesting because I'll be the head cashier (or GSTL for the Targeteers) when I wasn't properly hired nor trained nor paid to do the position, AND it's pretty much illegal in the Target sense. I'll be doing the work of my supervisor for the pay of a peon like me. As I said, it should be interesting. Oh believe me, I know what to do, but still... And if Target sees this and wants to go on the warpath, Be. My. Guest. I don't mind because I'm still going to be with another GSTL and I doubt they'll give me keys to get change, so I'll pretty much be doing nothing. And I know I should care because I'm being 'taken advantage of' but at this point I don't care. Que sera, sera.
Training, oh training. What would I do without it? Oh yeah, help guests. Maybe I do like training more than I let on. ;) Although we do get interrupted quite often. What people don't understand about a group of red and khaki standing around ONE register while the light is OFF and clearly hear me talking about the fucking system is beyond me, but yes I can call someone to find out about your cabinet that you're going to buy.
Well I pretty much work my ass off this whole weekend, closing Saturday (we should be there FOREVER) and then cashiering on Saunday. Love my life right now...
Oh, and a big thank you for "Behind the Counter" for linking me on their page. They are also linked on my page, and I HIGHLY reccommend a viewing. Very funny and relatable stuff. Just don't forget about me. ;)
Wednesday, February 07, 2007
Here It Goes Again
So after having this past weekend off, I'm about to get thrown back into the swing of things at the Target.
Like every Wednesday night, I'm training new people how to cashier. I can train someone in on Target's POS (Point of sale, or piece of shit sometimes) in under 2 hours. The system is just too easy, but it never fails that we have the 'deer in the headlights' look whenever I train. I don't blame them, it IS a lot of information and they are nervous, I know I was.
But next Wednesday (Valentine's Day) I'm training too. Could we not have taken a week off for the sake of the 'holiday'? I mean who wants to get hired somewhere and then end up cashier-training on Valentine's Day. I, myself, don't care because there's no one waiting for me when I get home, but for others, come on. "Oh I'd love to take you out for dinner, but I'm cashier training tonight at Target." That would be great to hear. Maybe I'll let them have candy or something. haha
Well, I finally got scheduled for a cashier shift. After about 3 months of only Guest Service shifts, I get thrown back into cashiering. Oh joy. So I'll get to enjoy the day long backaches once again, and stupid people that can't decide which transaction to put their Snickers bar on. And people that argue with what the price is, how to bag something, and then take forever to pay. I just can't wait.
Well, I suppose I better get ready for work and get ready for more of the same with training tonight.
Like every Wednesday night, I'm training new people how to cashier. I can train someone in on Target's POS (Point of sale, or piece of shit sometimes) in under 2 hours. The system is just too easy, but it never fails that we have the 'deer in the headlights' look whenever I train. I don't blame them, it IS a lot of information and they are nervous, I know I was.
But next Wednesday (Valentine's Day) I'm training too. Could we not have taken a week off for the sake of the 'holiday'? I mean who wants to get hired somewhere and then end up cashier-training on Valentine's Day. I, myself, don't care because there's no one waiting for me when I get home, but for others, come on. "Oh I'd love to take you out for dinner, but I'm cashier training tonight at Target." That would be great to hear. Maybe I'll let them have candy or something. haha
Well, I finally got scheduled for a cashier shift. After about 3 months of only Guest Service shifts, I get thrown back into cashiering. Oh joy. So I'll get to enjoy the day long backaches once again, and stupid people that can't decide which transaction to put their Snickers bar on. And people that argue with what the price is, how to bag something, and then take forever to pay. I just can't wait.
Well, I suppose I better get ready for work and get ready for more of the same with training tonight.
Thursday, January 25, 2007
What is up?
So this 'return season' has been much worse than any other previous year. We've had more people blow up about our return policy than ever before. It's getting kinda scary. They either have their receipt or they are an ASSHOLE. Recently one lady was just yelling at us, telling us to "make an exception" because she had a baby shower and already used her 2. No. I wish I could just argue with these people. So just because you had a fucking baby entitles you to more than 2? No. But that's enough bitching about that.
Except for when they throw out the whole, "What about the saying the customer is always right?" One lady asked me that, and I didn't say a thing because there was nothing nice to say. I've noticed that customers only say that when they are very, very wrong.
Some other woman told me how she went to a customer service seminar (ooh, how special) and they told her that if you quote the policy, that it means that it means more than the customer. And then she gave me this, 'What do you think about that?' look. I looked at her and just said, "I'm paid TO state the policy." Hey retard, I work in returns and abide by the fucking policy, you want to get around it and wonder why you can't, I'm gonna fucking state the policy. Maybe I need my own seminar.
Then on Wednesday, I cashier trained not once, but twice...and almost a 3rd time. The second time was with a exec who has been cashier-trained SO MANY TIMES but just doesn't get on a lane and do it. So I went through everything, and she was asking me questions about what my supervisors do, and of course I don't know all those details because, guess what? I'm not a supervisor. That whole day was a bit much.
Well anyways, I'll be working this weekend, and it brings out the worst in people, so I'm sure it will be another Bitch and Asshole Parade with many stops at Guest Service.
Except for when they throw out the whole, "What about the saying the customer is always right?" One lady asked me that, and I didn't say a thing because there was nothing nice to say. I've noticed that customers only say that when they are very, very wrong.
Some other woman told me how she went to a customer service seminar (ooh, how special) and they told her that if you quote the policy, that it means that it means more than the customer. And then she gave me this, 'What do you think about that?' look. I looked at her and just said, "I'm paid TO state the policy." Hey retard, I work in returns and abide by the fucking policy, you want to get around it and wonder why you can't, I'm gonna fucking state the policy. Maybe I need my own seminar.
Then on Wednesday, I cashier trained not once, but twice...and almost a 3rd time. The second time was with a exec who has been cashier-trained SO MANY TIMES but just doesn't get on a lane and do it. So I went through everything, and she was asking me questions about what my supervisors do, and of course I don't know all those details because, guess what? I'm not a supervisor. That whole day was a bit much.
Well anyways, I'll be working this weekend, and it brings out the worst in people, so I'm sure it will be another Bitch and Asshole Parade with many stops at Guest Service.
Friday, January 12, 2007
I need a new job
And you probably agree with me.
Well, there were no monsters so to speak to deal with since the nasty bitch on Sunday, but it seems like more and more shit annoys the hell out of me.
Ok, so these Canadians come up to page their friend. So I page Donna Miller to Guest Service. Canadians, more so than other people, are so impatient. 30 seconds later the old wheezebag comes back up and says, "Page her again, you made it sound like DON Miller, she might not know it was her." So I get on the overhead thing AGAIN and enunciate Donna like you wouldn't believe. I was working with Amanda and she said she heard Donna the first time. We both rolled our eyes because we love Canadians so much. Well they come back up complaining that their friend isn't coming up. We give them this 'Well I don't control the universe' look and they go looking for her. Well they come back about 5 minutes later with their friend Don-na and bitch at us because Donna couldn't hear the page in Food Avenue, and I told them it's because it doesn't go overhead in Food Ave. They all started complaining as they left. Amanda said it perfectly when she said, "Invest in a fucking cell phone."
Another thing that pissed me off is that this guest was returning some coffee mugs that were wrapped in tissue paper. That's fine, but the bag was also filled with extra tissue paper and the receipt was at the bottom of the bag. So the woman sets her bag down and just stares at me. I fucking HATE when people do this, they just toss their bag on the counter and stare at you like you should bust your ass to do their return. So I reach in the bag, and with every movement of the tissue paper, the receipt moves, so it's like a chase. All of which the woman is staring at me. Nevermind that the sign says 'Please have your reciept ready' and no that doesn't mean at the bottom of the bag, it should be in your fucking hand ready to give it to me. And so I do the return and that's that.
Another thing I hate is when the guest doesn't say ANYTHING to you. "Is it defective?" Would you like it back on your card?" Those questions usually require a response. My favorite is when you combine the person that just stares at you AND says nothing. Saving the vocal cords to bitch someone out later? It's also fun when they don't say anything throughout the entire transaction, but tell you only after you finish that it's not what they want. "I don't want it back on my card!" And you couldn't have told me when I asked you if you wanted it on the card!?
Then there was this woman returning white wilted roses. Reason for return? "My husband bought me white ones, but I like red. Can I do an exchange?" She had her reciept so it's not like I could say no, but honestly? If my future wife exchanged flowers because she didn't like the fucking color, I would backhand her. Not really, but still. What a self-centered twat.
I know there were more topics I wanted to cover, but in one shift, you deal with a lot of shit. I like the comparison of working Guest Service is like being the eye of a hurricane. You stay calm while all the chaos occurs around you. I stole that comparison from "Behind the Counter", check it out in my links section. It's from another Customer Service person, but at Wal-mart. Gasp! it's very entertaining.
Well, there were no monsters so to speak to deal with since the nasty bitch on Sunday, but it seems like more and more shit annoys the hell out of me.
Ok, so these Canadians come up to page their friend. So I page Donna Miller to Guest Service. Canadians, more so than other people, are so impatient. 30 seconds later the old wheezebag comes back up and says, "Page her again, you made it sound like DON Miller, she might not know it was her." So I get on the overhead thing AGAIN and enunciate Donna like you wouldn't believe. I was working with Amanda and she said she heard Donna the first time. We both rolled our eyes because we love Canadians so much. Well they come back up complaining that their friend isn't coming up. We give them this 'Well I don't control the universe' look and they go looking for her. Well they come back about 5 minutes later with their friend Don-na and bitch at us because Donna couldn't hear the page in Food Avenue, and I told them it's because it doesn't go overhead in Food Ave. They all started complaining as they left. Amanda said it perfectly when she said, "Invest in a fucking cell phone."
Another thing that pissed me off is that this guest was returning some coffee mugs that were wrapped in tissue paper. That's fine, but the bag was also filled with extra tissue paper and the receipt was at the bottom of the bag. So the woman sets her bag down and just stares at me. I fucking HATE when people do this, they just toss their bag on the counter and stare at you like you should bust your ass to do their return. So I reach in the bag, and with every movement of the tissue paper, the receipt moves, so it's like a chase. All of which the woman is staring at me. Nevermind that the sign says 'Please have your reciept ready' and no that doesn't mean at the bottom of the bag, it should be in your fucking hand ready to give it to me. And so I do the return and that's that.
Another thing I hate is when the guest doesn't say ANYTHING to you. "Is it defective?" Would you like it back on your card?" Those questions usually require a response. My favorite is when you combine the person that just stares at you AND says nothing. Saving the vocal cords to bitch someone out later? It's also fun when they don't say anything throughout the entire transaction, but tell you only after you finish that it's not what they want. "I don't want it back on my card!" And you couldn't have told me when I asked you if you wanted it on the card!?
Then there was this woman returning white wilted roses. Reason for return? "My husband bought me white ones, but I like red. Can I do an exchange?" She had her reciept so it's not like I could say no, but honestly? If my future wife exchanged flowers because she didn't like the fucking color, I would backhand her. Not really, but still. What a self-centered twat.
I know there were more topics I wanted to cover, but in one shift, you deal with a lot of shit. I like the comparison of working Guest Service is like being the eye of a hurricane. You stay calm while all the chaos occurs around you. I stole that comparison from "Behind the Counter", check it out in my links section. It's from another Customer Service person, but at Wal-mart. Gasp! it's very entertaining.
Monday, January 08, 2007
6 Day Spree Finally Over
And out with a bang it went! Every single day except for Sunday, for reasons only known to assholes, was dead. Sunday was quite the other story. We have 6 registers at Guest Service and all of them were full at one point AND we still had a huge line. And apparently the nice people stayed home.
Which brings me to this one bitch I dealt with. So this old lady comes up and the first thing out of her mouth is, "You get to deal with me today." I think, 'Oh great, this shall be interesting' but I wasn't too concerned because I saw that she had her receipt. Boy, was I wrong. So she puts a boxed phone on the counter and goes into some story about how she bought the wrong phone, and somehow started talking about how she had bought a TV at Target a while ago and when she opened it, there was only a VCR in it. She was then bitching that the phone-in-a-box that she was returning looked opened, and that the employee put the wrong phone in her bag. So, being the retail drone that I am, I simply ask, "Is there anything wrong with the phone?" She yells, and I mean YELLS, "WERE YOU JUST NOT LISTENING TO ME!?" The head cashier was putting coins in my till and she just had these big eyes. Blanka was working on the till right next to me and she burst out laughing. The guy behind this bitch said, "Whoa!" So I give her an evil look, and say/yell, "Did you want to return it then?" She yells, "WELL OF COURSE!" And I say, "Then I need a receipt." I do the return and credit her card, and after I'm done, she asks again, "Did you not listen to anything I said?" I simply looked at her, and said, "Have a nice day!" But honestly, she did not say one thing pertaining to the quality of the phone. The box looked like it was opened, so I asked if there was anything wrong with it because THAT'S WHAT WE DO! Normal people just say no, there is never a need to be a total bitch about it. I remember everything she said to me, but what the fuck does a TV have to do with the phone you plopped onto the counter?
We also had another bitch on a previous day. This woman wants to return a Barbie play dress. Well, it doesn't have the barcode on it, and she doesn't have her receipt, so we tell her she needs to go back to Toys and find the exact same thing, and we'll see what we can do for her. So she brings the dress with the barcode up and we attempt a receipt look-up using a plethora of her cards. We can't find it on there, which brings us to the no-receipt return policy. Well the dress had been clearanced down to $10.48 and she would have to exchange it for another item in Toys for that price or greater. She throws a shit fit. She starts bitching about how we are ripping her off, and that the peg that it was on said $17.99, and how the receipt look-up was wrong. Well we called Sharon up, and she told her the same thing. But the lady was freaking out, and wanted to show someone what peg it was on. So Sharon does the return and puts it on a giftcard (a big no-no by the way) and went back with her. Well, the dresses on the peg in question were a completely different dress, but the lady continued to freak out saying that it was still a Barbie dress. I don't know what else was said, but Sharon said she was glad to see her go.
Sometimes the VPWT (VERY poor white trash) wanders into our store from Wal-mart and it isn't pretty. Well, some Job Service-esque type company gave this woman a $50 voucher to Target to get some decent interview clothes. It even said what she needed to buy; stuff like black pants, nice shirt, etc. Well this Mr. Yuck sticker contender got what she wanted, but it only came out to be $40ish. She, being trashy, wanted the rest in cash. They said they couldn't do that, and the woman flipped out and she was swearing up a storm. She left saying that it was "fucking ridiculous!" Well she comes in the next day, and started bitching that we didn't put the stuff on hold for her, and that she couldn't find what she was going to get anymore, so she tried buying slippers and food with it, and they told her no obviously. Again she swore up a storm and huffed her way out of the store. Any wonder why this woman can't get a job!? I think it's a bit past what she wears...
With this no-receipt return policy, Target only allows a person 2 no receipt returns or exchanges per year. It's technically supposed to be 2 items, but we can usually put a few items onto one transaction (although we aren't supposed to) just to be nice. That niceness wore out for me on Sunday. First there was this one woman who went to another employee and when she found out she could only return 2 of her 4 items, she threw them all her her cart and stormed out. She THREW them in her cart! Like the items bounced in the fucking cart!
Then there was this other guy who I had the 'pleasure' of dealing with. He exchanging blinds, and he goes to get the ones he wants. When he comes back, I ask if he has a receipt. He says no, and I ask him how he paid for them. He says, "I don't know." And then I say, "Well if you paid by credit card, debit card, or check we can try looking it up." He says, "I just want to do an exchange." And little asshole me snaps back, "Well Target requires a receipt for all returns and exchanges, would you like me to try your credit card?" "No! I just want to do an exchange!" So I tell him that Target only allows 2 no receipt returns/exchanges per year and that he would use up both of them. If he weren't an asshole I would have done them on one transaction, but this ass didn't deserve it. He goes into a tirade about how he's never shopping here again, and that he'll just go to Wal-mart from now on because it's 'less of a hassle'. Good-fuckin'-bye! Honestly, why is it so hard to hang onto a receipt!? And why is it SUCH a hassle to let me try to look up your receipt? Fuck! That's fine! I'm sure Wal-mart would love to have your piss poor attitude in their store.
So I'm glad it's over, and I have a whopping 2 days off. Woo hoo... Anyways, after this holiday season, I'm glad to get back into school because it means I'll be spending less time at the HELLHOLE. And if I get into my program, this will be my last few months of retail... We shall see...
Which brings me to this one bitch I dealt with. So this old lady comes up and the first thing out of her mouth is, "You get to deal with me today." I think, 'Oh great, this shall be interesting' but I wasn't too concerned because I saw that she had her receipt. Boy, was I wrong. So she puts a boxed phone on the counter and goes into some story about how she bought the wrong phone, and somehow started talking about how she had bought a TV at Target a while ago and when she opened it, there was only a VCR in it. She was then bitching that the phone-in-a-box that she was returning looked opened, and that the employee put the wrong phone in her bag. So, being the retail drone that I am, I simply ask, "Is there anything wrong with the phone?" She yells, and I mean YELLS, "WERE YOU JUST NOT LISTENING TO ME!?" The head cashier was putting coins in my till and she just had these big eyes. Blanka was working on the till right next to me and she burst out laughing. The guy behind this bitch said, "Whoa!" So I give her an evil look, and say/yell, "Did you want to return it then?" She yells, "WELL OF COURSE!" And I say, "Then I need a receipt." I do the return and credit her card, and after I'm done, she asks again, "Did you not listen to anything I said?" I simply looked at her, and said, "Have a nice day!" But honestly, she did not say one thing pertaining to the quality of the phone. The box looked like it was opened, so I asked if there was anything wrong with it because THAT'S WHAT WE DO! Normal people just say no, there is never a need to be a total bitch about it. I remember everything she said to me, but what the fuck does a TV have to do with the phone you plopped onto the counter?
We also had another bitch on a previous day. This woman wants to return a Barbie play dress. Well, it doesn't have the barcode on it, and she doesn't have her receipt, so we tell her she needs to go back to Toys and find the exact same thing, and we'll see what we can do for her. So she brings the dress with the barcode up and we attempt a receipt look-up using a plethora of her cards. We can't find it on there, which brings us to the no-receipt return policy. Well the dress had been clearanced down to $10.48 and she would have to exchange it for another item in Toys for that price or greater. She throws a shit fit. She starts bitching about how we are ripping her off, and that the peg that it was on said $17.99, and how the receipt look-up was wrong. Well we called Sharon up, and she told her the same thing. But the lady was freaking out, and wanted to show someone what peg it was on. So Sharon does the return and puts it on a giftcard (a big no-no by the way) and went back with her. Well, the dresses on the peg in question were a completely different dress, but the lady continued to freak out saying that it was still a Barbie dress. I don't know what else was said, but Sharon said she was glad to see her go.
Sometimes the VPWT (VERY poor white trash) wanders into our store from Wal-mart and it isn't pretty. Well, some Job Service-esque type company gave this woman a $50 voucher to Target to get some decent interview clothes. It even said what she needed to buy; stuff like black pants, nice shirt, etc. Well this Mr. Yuck sticker contender got what she wanted, but it only came out to be $40ish. She, being trashy, wanted the rest in cash. They said they couldn't do that, and the woman flipped out and she was swearing up a storm. She left saying that it was "fucking ridiculous!" Well she comes in the next day, and started bitching that we didn't put the stuff on hold for her, and that she couldn't find what she was going to get anymore, so she tried buying slippers and food with it, and they told her no obviously. Again she swore up a storm and huffed her way out of the store. Any wonder why this woman can't get a job!? I think it's a bit past what she wears...
With this no-receipt return policy, Target only allows a person 2 no receipt returns or exchanges per year. It's technically supposed to be 2 items, but we can usually put a few items onto one transaction (although we aren't supposed to) just to be nice. That niceness wore out for me on Sunday. First there was this one woman who went to another employee and when she found out she could only return 2 of her 4 items, she threw them all her her cart and stormed out. She THREW them in her cart! Like the items bounced in the fucking cart!
Then there was this other guy who I had the 'pleasure' of dealing with. He exchanging blinds, and he goes to get the ones he wants. When he comes back, I ask if he has a receipt. He says no, and I ask him how he paid for them. He says, "I don't know." And then I say, "Well if you paid by credit card, debit card, or check we can try looking it up." He says, "I just want to do an exchange." And little asshole me snaps back, "Well Target requires a receipt for all returns and exchanges, would you like me to try your credit card?" "No! I just want to do an exchange!" So I tell him that Target only allows 2 no receipt returns/exchanges per year and that he would use up both of them. If he weren't an asshole I would have done them on one transaction, but this ass didn't deserve it. He goes into a tirade about how he's never shopping here again, and that he'll just go to Wal-mart from now on because it's 'less of a hassle'. Good-fuckin'-bye! Honestly, why is it so hard to hang onto a receipt!? And why is it SUCH a hassle to let me try to look up your receipt? Fuck! That's fine! I'm sure Wal-mart would love to have your piss poor attitude in their store.
So I'm glad it's over, and I have a whopping 2 days off. Woo hoo... Anyways, after this holiday season, I'm glad to get back into school because it means I'll be spending less time at the HELLHOLE. And if I get into my program, this will be my last few months of retail... We shall see...
Wednesday, January 03, 2007
No changes
Well, as I said earlier it was my lonely little self up at Guest Service yesterday, just over a week after Xmas and it was (surprise!) still busy. I get there at 2:30, and of course it's a fucking mess. I'd hate to see what GS looks like when I don't work because I swear I'm the only one over there with an attention to cleanliness. There was shit all over the counters, and the others aren't entirely to blame because there was always a line of people, but what I do is just ignore the line of people when I'm cleaning up the mess. They waited this long to return their shit, they can wait a few seconds more. Well, in no time I'm pissed off because it's just me and it's really busy. I'm pressing the back-up button constantly and when someone comes up to help, it helps a little until they leave and then it gets even busier. A never ending suckfest cycle.
People are still crabby as ever and it's getting old. I don't even empathize with people anymore. In fact I don't care. I'm especially sick of reciting the no-receipt return policy, and then having people ask, "Can't I just get a giftcard?" No, you dumb fuck, if it were an option, I would have said so, do you think I like telling morons like you the whole policy ordeal? As you can see I'm a little bitter.
My favorite thing to do is when another employee brings random shit up to GS. I don't read minds so I don't know what you want me to do with this one mitten, because it's going in the garbage. I love throwing shit away. I'm sorry, but if you don't tell me what to do with it, and I can't figure it out, it goes in the garbage.
Well, I have 5 more straight days of work, and then I start class again, so really the only "break" I got was when I went to my cousin's wedding this past weekend. Woohoo... I've been working otherwise. Well, I better go run my errands before work, because I'll have no other time to do it with all this work.
People are still crabby as ever and it's getting old. I don't even empathize with people anymore. In fact I don't care. I'm especially sick of reciting the no-receipt return policy, and then having people ask, "Can't I just get a giftcard?" No, you dumb fuck, if it were an option, I would have said so, do you think I like telling morons like you the whole policy ordeal? As you can see I'm a little bitter.
My favorite thing to do is when another employee brings random shit up to GS. I don't read minds so I don't know what you want me to do with this one mitten, because it's going in the garbage. I love throwing shit away. I'm sorry, but if you don't tell me what to do with it, and I can't figure it out, it goes in the garbage.
Well, I have 5 more straight days of work, and then I start class again, so really the only "break" I got was when I went to my cousin's wedding this past weekend. Woohoo... I've been working otherwise. Well, I better go run my errands before work, because I'll have no other time to do it with all this work.
Thursday, December 28, 2006
Steaming like a pile of shit
We were understaffed SO bad yesterday. Donna worked 8-3, Amanda 10-6:30, me 4:30-close, and Whitney 5:30-9:30. They even had to pull Tyler from the lanes to help us because it was fucking nuts. So I get there at 4:30 and the place is a complete mess, like a bomb went off. So instantly I'm pissed because I can't stand a mess up at Guest Service when there is no need for one. Some people up there just don't put things where they belong right away, for example, if something is defective they defect it out, but don't walk 5 steps to put it in the bin. So shit just keeps piling up. So when I get there, I don't help any guests at first, I just focus on cleaning up. Then Amanda goes on lunch shortly after and Tyler ran somewhere so I was the only one at Guest Service. And because it's so busy, there was a line of about 10 people with more adding on to it. So I press the back-up button, and people come...unfortunately they are semi-trained so I'm basically on three registers at once. Our ETL-GE (Executive Team Lead - Guest Experience) is our direct manager and he does not know much about Guest Service, which is fucking annoying. So I have to tell him what to do, and I come off as an asshole because I'm frustrated, but whatever. I honestly did not care if I got a complaint that day because I would have told them that the reason I was pissy was because of their inability to schedule.
And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.
On to the Round-up:
There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?
And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.
Well I guess I better get off to Satan's lair.
And it's even worse today, Donna again works 8-3, I work 12-8:30, and Blanka works 2:30-close. Maggie, one of the GSTLs (Guest Service Team Lead), was wondering what the fuck Sharon (the GSTL that does the front end schedule) was doing in only scheduling 3 people 3 days after Christmas. Sharon officially sucks at life.
On to the Round-up:
There was a guy trying to return a pair of jeans with his receipt. So I go to do it and it says that the jeans have already been returned from that receipt. So I ask him if he returned or exchanged them previously. He says no, but said that they were ringing up wrong so they changed the price. What we do is do a return and rebuy at the lower price and staple the new receipt onto the original. Well he tore that new one off for whatever reason. So I tell him I need that receipt and he freaks out saying it was our mistake and he's not leaving until he does his exchange. So I try doing a no-receipt exchange but he has already used his 2 that Target allows each person per year. Great. So I tell him I need that exchange receipt and he continues to freak out. So I just get Maggie to deal with him, and he eventually leaves. But honestly, why would you take the stapled receipt off the original?
And somehow, people believe that just because I work for a store that it makes it OK for them to treat me like a sub-human. I would never treat anyone the way some people treat me. It's disgusting actually.
Well I guess I better get off to Satan's lair.
Tuesday, December 26, 2006
What a day!
OK, so it's been awhile... I always seem to do this, do one post and then disappear for a few months. I'm busy, what can I say. I will try to do this more often.
Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.
I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.
I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.
I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!
I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.
And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.
Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.
Happy returns!
Well, looking at the day, you see that it is the day after Christmas. What a fun day for Guest Service! Surprisingly it was dead until about noon and then it was just crazy. Every person walking by was saying, "Oh I thought you'd be busier." No shit, so did we. Well it was a good thing because we were definitely understaffed today, but it worked out alright.
I was there right away at 7 am! So fun! But there was a total of three of us there at opening and then I got pulled to fill giftcards on the front lanes. We had to throw all the old ones, and replace them with new ones. Not fun, but better than getting yelled at by guests. There are some pretty cool new giftcards, so check them out next trip to the bullseye.
I didn't really have any VERY rude people, but some people just didn't get it. If they had a gift receipt, some people demanded cash. It says right on the gift receipt that you will get a giftcard back. But no, some people had to argue with us. We also had people arguing with us about not having a receipt and the whole policy concerning that.
I also had a Canadian freak out at me and here's what happened:
So he's waiting in line of about 3 people. At that time there was 5 of us at Guest Service so it's about a 30 second wait. Well I get the pleasure of helping him, and like every other Canadian, asks what the exchange rate is and I tell him it's 1.20. Don't ask me what it means, I have no idea. (Well, actually I kinda do, but whatever) Then he pulls out some Canadian cash and asks to exchange it. I say, "I'm sorry but we don't exchange money here, but you can use the paper money at the lanes to purchase your items." The guy freaks out yelling, "You should have a sign that says that so we don't have to wait in this long line!" Lona looks at me and just starts laughing which makes me start laughing. Thank god he already stormed off. OK, so you want a sign... Most people don't even read any signs, and even fewer Canadians read the signs when we DO have them!
I have the joy of closing both tomorrow (Wednesday) and Thursday, and then I have the weekend off. (Thank god) BUT, when I return I work Tues-Wed-Thurs-Fri-Sat, and I close BY MYSELF on Tues-Wed-Thurs. I don't know about you, but it's still going to be relatively busy that week because it is only the second week after Xmas. I'm probably going to be a tad pissy those days.
And in other humorous news, the sight of people running into the store at 7 am to get Xmas clearance is hilarious. I'm surprised they didn't break the door like they did on Black Friday... Yep, you heard right, they broke the damn front door.
Ok, now if you read this and like it, bookmark it and comment. I'm sure I'll post more often when I know I have an audience.
Happy returns!
Monday, October 30, 2006
Sick of the Bullshit
I just hate all of the Canadians...
One came up to Guest Service and wanted me to use the intercom and say, "John, we found him." And that's it. Sorry but no. That would be the most random thing in the world. Just imagine shopping in a busy store and having the intercom say, "John, we found him." I would be like 'What the fuck!?' She said that they were looking for someone and she just wanted to let them other person know that they found him. I told her no, but I could page the person to the front and tell them, but I don't do specialty pages. She freaked out and walked away pissed.
Then, the next day another Canadian came up to GS and wanted us to say, "John, your party will meet you at Kohl's." Um, no. We aren't a messenger system. We can page people up to the front, but we don't do specialty pages. Buy a fucking cell phone!
This was only part of the stupidity shown this weekend.
I also had a Canadian argue with me when OUR Thanksgiving was. She was so certain that it was the 25th...Ok, but it's the 23rd this year. Then she was asking what was going to be on sale for the day after and what time the store opened. I should've told her that we open at 2 pm so all the nice, non-Canadian people can get the sales.
We were also asked, "Can I return something?" No, we just stand here to make other people look ugly...WTF?
Augh, this next weekend is going to suck...for one I close cashiering on Saturday and cashier on Sunday too! Super fun! It's also a Canadian holiday and so they will be down here in the thousands...It's not a pretty sight.
I can't take it anymore.
One came up to Guest Service and wanted me to use the intercom and say, "John, we found him." And that's it. Sorry but no. That would be the most random thing in the world. Just imagine shopping in a busy store and having the intercom say, "John, we found him." I would be like 'What the fuck!?' She said that they were looking for someone and she just wanted to let them other person know that they found him. I told her no, but I could page the person to the front and tell them, but I don't do specialty pages. She freaked out and walked away pissed.
Then, the next day another Canadian came up to GS and wanted us to say, "John, your party will meet you at Kohl's." Um, no. We aren't a messenger system. We can page people up to the front, but we don't do specialty pages. Buy a fucking cell phone!
This was only part of the stupidity shown this weekend.
I also had a Canadian argue with me when OUR Thanksgiving was. She was so certain that it was the 25th...Ok, but it's the 23rd this year. Then she was asking what was going to be on sale for the day after and what time the store opened. I should've told her that we open at 2 pm so all the nice, non-Canadian people can get the sales.
We were also asked, "Can I return something?" No, we just stand here to make other people look ugly...WTF?
Augh, this next weekend is going to suck...for one I close cashiering on Saturday and cashier on Sunday too! Super fun! It's also a Canadian holiday and so they will be down here in the thousands...It's not a pretty sight.
I can't take it anymore.
Friday, September 15, 2006
Here Again
Well normally I write when I'm pissed off, and that is what I am. It's usually because of Canadians and this time is no different.
I was up at Guest Service giving Blanka her break, and this group of Canadian women come up. They want to return a lampshade, BUT (like usual) the receipt is expired. So I tell them that I wouldn't be able to use the receipt to do the return because it was expired, but they would be able to exchange it for another item in Housewares for $14.99 or greater. Well, the one woman used her 'baby' voice to talk to me, as if I was mentally challenged or something. She said, "Uh, I know that the receipt is expired, I saw that. But, we don't come down here often. We're from Canada." (I hate the 'but I'm from Canada' bit, but you already know this) I jumped in, "We have the same policy for everyone." They then asked if they could get a credit, and I told them no, that they had to do the exchange at Guest Service. Well, Blanka comes back from her break and I'm outta there. Well, when the bitches come back (I don't like being talked down to) and apparently they freaked the fuck out. They put up the biggest shit fit saying they want their money back and how our policy is "anti-Canada." Needless to say, they didn't get their way and they took their lampshade and left. Good riddance.
Now my comments on the situation: The whole anti-Canada thing is complete bullshit. The return policy applies to every single person that buys something from Target. It would be anti-Canada if the policy explicitly stated that Canadians only had 60 days (or something like that) to return something. Is it Target's fault you don't get down here often? No. The return policy is on every lane, on the back of every receipt, and up at Guest Service. If you do not like the policy, or are unable to follow it, do not purchase anything. Don't expect to be an exception because of your situation. If I have to follow the policy, then you do too. It's not on a person-by-person basis. It is a consistent policy that is applied to everyone.
I am getting so sick of their entitlement issues. You are not an exception! It's getting to the point where I am arguing with them, partly because they are rude to begin with and secondly because they don't get it.
I just can't believe it. There are so many other stories to tell when these people were absolutely rude, but I don't want to ruin the rest of my day by telling them. If I get this upset by telling them, imagine what it was like to go through it first-hand.
Yet another day tonight, so I will see ya'll later.
I was up at Guest Service giving Blanka her break, and this group of Canadian women come up. They want to return a lampshade, BUT (like usual) the receipt is expired. So I tell them that I wouldn't be able to use the receipt to do the return because it was expired, but they would be able to exchange it for another item in Housewares for $14.99 or greater. Well, the one woman used her 'baby' voice to talk to me, as if I was mentally challenged or something. She said, "Uh, I know that the receipt is expired, I saw that. But, we don't come down here often. We're from Canada." (I hate the 'but I'm from Canada' bit, but you already know this) I jumped in, "We have the same policy for everyone." They then asked if they could get a credit, and I told them no, that they had to do the exchange at Guest Service. Well, Blanka comes back from her break and I'm outta there. Well, when the bitches come back (I don't like being talked down to) and apparently they freaked the fuck out. They put up the biggest shit fit saying they want their money back and how our policy is "anti-Canada." Needless to say, they didn't get their way and they took their lampshade and left. Good riddance.
Now my comments on the situation: The whole anti-Canada thing is complete bullshit. The return policy applies to every single person that buys something from Target. It would be anti-Canada if the policy explicitly stated that Canadians only had 60 days (or something like that) to return something. Is it Target's fault you don't get down here often? No. The return policy is on every lane, on the back of every receipt, and up at Guest Service. If you do not like the policy, or are unable to follow it, do not purchase anything. Don't expect to be an exception because of your situation. If I have to follow the policy, then you do too. It's not on a person-by-person basis. It is a consistent policy that is applied to everyone.
I am getting so sick of their entitlement issues. You are not an exception! It's getting to the point where I am arguing with them, partly because they are rude to begin with and secondly because they don't get it.
I just can't believe it. There are so many other stories to tell when these people were absolutely rude, but I don't want to ruin the rest of my day by telling them. If I get this upset by telling them, imagine what it was like to go through it first-hand.
Yet another day tonight, so I will see ya'll later.
Tuesday, August 15, 2006
Once again, I hate Canadians!
There are so many in town every single day now. What kind of jobs do these people have that they can be down here every day?
Yesterday, I heard that Food Ave got 5 BUSES full of Canadians! Five buses! That is insane! Well of course they were rude. It got to a point that they were telling them the wait was 40 minutes simply because it's a snack bar that isn't equipped to handle a large mass of people. There is only room for 8 hamburgers on the grill (leaving no room for anything else), 4 single-serve fryers, and one microwave. And everyone was ordering pretty much everything off the menu, usually the whole group gets soup or burgers or whatever, but this time everyone was getting everything. Right after they were told it was going to be a 40 minute wait, they walked over to where you pick up your food and stood there expecting it to be ready. They gave them order numbers and the stupid fucks didn't know their number, so people that had just ordered were taking other people's food. There was a total of 8 employees over there at one time, and they still couldn't keep up. The Canadians also wiped out the deli because all of the pre-made salads and sandwiches are gone.
My question is, why don't you go to an actual restaurant!? They are equipped to handle a lot more people than the snack bar in Target can. There are 4 actual restaurants within walking distance of our store, and so many more if they would just drive one block down.
And these people rarely buy anything from the actual store. All they do is eat and leave. Why are you stopping at Target to EAT!?
Then they told some of the Canadians to tell the bus tour director that they need to call at least 30 minutes before they get to the store so that they can prepare for all the people. I doubt they will tell them because Canadians are self-centered assholes. So the next time we get buses, we are gonna write down the bus company they are with, and call them to tell them that they NEED to call if they are stopping to eat.
I've also been asked so many times if we exchange money. NO! As far as I know we haven't done that for YEARS! And yet, it never fails I am asked at least once a day if we exchange money. One day I had a short shift and was asked over 30 times. It was bad. It's to the point where I just say no. Usually I tell them no, but that we take their paper money at the tills, but after being asked so many times I just said no. One even asked if we exchanged at par. Ok, this means if they gave us $20 Canadian that we would hand them $20 US, and then he bitched that we used to do it. Uh, no. Why would a business take a loss on their money just because they want Canadians to shop in their store? That is the stupidest thing I ever heard. Then there was this guy who bitched that the exchange rate was better in Canada. Well then exchange your money at home!
We also had a Canadian that wanted to return something, but he only had his receipt. Yes, he wanted us to return an item off his receipt and he promised he would mail the item to us. And he didn't understand why we couldn't. Ok...
Well I cashier today and I'm sure I'll hate every minute of it like usual.
Yesterday, I heard that Food Ave got 5 BUSES full of Canadians! Five buses! That is insane! Well of course they were rude. It got to a point that they were telling them the wait was 40 minutes simply because it's a snack bar that isn't equipped to handle a large mass of people. There is only room for 8 hamburgers on the grill (leaving no room for anything else), 4 single-serve fryers, and one microwave. And everyone was ordering pretty much everything off the menu, usually the whole group gets soup or burgers or whatever, but this time everyone was getting everything. Right after they were told it was going to be a 40 minute wait, they walked over to where you pick up your food and stood there expecting it to be ready. They gave them order numbers and the stupid fucks didn't know their number, so people that had just ordered were taking other people's food. There was a total of 8 employees over there at one time, and they still couldn't keep up. The Canadians also wiped out the deli because all of the pre-made salads and sandwiches are gone.
My question is, why don't you go to an actual restaurant!? They are equipped to handle a lot more people than the snack bar in Target can. There are 4 actual restaurants within walking distance of our store, and so many more if they would just drive one block down.
And these people rarely buy anything from the actual store. All they do is eat and leave. Why are you stopping at Target to EAT!?
Then they told some of the Canadians to tell the bus tour director that they need to call at least 30 minutes before they get to the store so that they can prepare for all the people. I doubt they will tell them because Canadians are self-centered assholes. So the next time we get buses, we are gonna write down the bus company they are with, and call them to tell them that they NEED to call if they are stopping to eat.
I've also been asked so many times if we exchange money. NO! As far as I know we haven't done that for YEARS! And yet, it never fails I am asked at least once a day if we exchange money. One day I had a short shift and was asked over 30 times. It was bad. It's to the point where I just say no. Usually I tell them no, but that we take their paper money at the tills, but after being asked so many times I just said no. One even asked if we exchanged at par. Ok, this means if they gave us $20 Canadian that we would hand them $20 US, and then he bitched that we used to do it. Uh, no. Why would a business take a loss on their money just because they want Canadians to shop in their store? That is the stupidest thing I ever heard. Then there was this guy who bitched that the exchange rate was better in Canada. Well then exchange your money at home!
We also had a Canadian that wanted to return something, but he only had his receipt. Yes, he wanted us to return an item off his receipt and he promised he would mail the item to us. And he didn't understand why we couldn't. Ok...
Well I cashier today and I'm sure I'll hate every minute of it like usual.
Tuesday, July 18, 2006
Yesterday Was a Bit Much
Oh my, I was surprised because it was only a Monday, but there were a lot of assholes. It was really fucking busy for no reason at all.
So there was this woman who asked me what the address was. I start to say 3601...and she interrupts me asking which direction is 2505 on the same road. I didn't know for sure so I told her that I didn't know. She freaks the fuck out and storms out of the store. Ok, I'm not a fucking city guide, I am employed by Target to do returns and exchanges, not ot tell you where something is.
Then there was this BITCHY ASS Canadian. She had a microwave and a receipt that expired in January. So we weren't able to use her receipt to do the return. And the microwave wasn't in our system anymore so there was nothing we could do for her at the store level. She kept screaming, "BUT I'M FROM CANADA!!" She kept saying that she doesn't get down here often and blah blah blah. No matter what we said, all she kept saying was that she was from Canada as if it would make us throw money at her for that excuse. So she asked for my supervisor and Renae came up and told her the same exact thing. Some more 'but I'm from Canada's' were said and the bitch asked for the manager. So Roberta came up and surprisingly told her the same exact thing. She also had her call Guest Relations which told her the same exact thing. The Canadian said before she left that this event makes her not want to buy anything 'like this' at Target because she wouldn't be able to return it. So don't buy anything here if you won't be able to make it down here within the 90 days. My favorite part of this train wreck was that before anything happened, she put her shit on the counter and said, "The receipt is old, but I know you can do this return." This is what pisses me off about Canadians, they think they are entitled to everything. If I only have 90 days to return something, why should you be any different? Being from Canada ISN'T an excuse! You saw the policy was 90 days when you purchased the item, and when you shop in a store you basically agree to all policies that the store has. But, just because these people are Canadian, they somehow think they are above any rule we have here in 'the States.' You are not an exception! Act like a responsible adult or go home!
Then there was this one woman who called me on the phone and asked if she could return some tortilla shells. I said that as long as she had a valid receipt she could. She got all bitchy and said, "Well I don't want to come in there and not be able to return it." Did you just not fucking listen to me!? I said you could, and why would I lie to you? So you can be an even bigger bitch when you get here? Use your fucking brains people!
I also got pissed off because this woman returned an air mattress and pump one day before the receipt would expire. I asked her if anything was wrong with it, and there wasn't. This would be fine if it was never opened, but it was opened and shoved into the box. How fucking tacky and classless. You buy an item, use it up to the return date, and return it. I almost denied the return. We obviously can't sell it again. I fucking hate people that do this. This is why prices rise people! We are not a fucking rental agency.
I get to close tonight and I'm sure it will be the same. I don't know why but our weekdays are busier than our weekends. It fucking sucks and people have a piss-poor attitude. Ugh, whatever.
So there was this woman who asked me what the address was. I start to say 3601...and she interrupts me asking which direction is 2505 on the same road. I didn't know for sure so I told her that I didn't know. She freaks the fuck out and storms out of the store. Ok, I'm not a fucking city guide, I am employed by Target to do returns and exchanges, not ot tell you where something is.
Then there was this BITCHY ASS Canadian. She had a microwave and a receipt that expired in January. So we weren't able to use her receipt to do the return. And the microwave wasn't in our system anymore so there was nothing we could do for her at the store level. She kept screaming, "BUT I'M FROM CANADA!!" She kept saying that she doesn't get down here often and blah blah blah. No matter what we said, all she kept saying was that she was from Canada as if it would make us throw money at her for that excuse. So she asked for my supervisor and Renae came up and told her the same exact thing. Some more 'but I'm from Canada's' were said and the bitch asked for the manager. So Roberta came up and surprisingly told her the same exact thing. She also had her call Guest Relations which told her the same exact thing. The Canadian said before she left that this event makes her not want to buy anything 'like this' at Target because she wouldn't be able to return it. So don't buy anything here if you won't be able to make it down here within the 90 days. My favorite part of this train wreck was that before anything happened, she put her shit on the counter and said, "The receipt is old, but I know you can do this return." This is what pisses me off about Canadians, they think they are entitled to everything. If I only have 90 days to return something, why should you be any different? Being from Canada ISN'T an excuse! You saw the policy was 90 days when you purchased the item, and when you shop in a store you basically agree to all policies that the store has. But, just because these people are Canadian, they somehow think they are above any rule we have here in 'the States.' You are not an exception! Act like a responsible adult or go home!
Then there was this one woman who called me on the phone and asked if she could return some tortilla shells. I said that as long as she had a valid receipt she could. She got all bitchy and said, "Well I don't want to come in there and not be able to return it." Did you just not fucking listen to me!? I said you could, and why would I lie to you? So you can be an even bigger bitch when you get here? Use your fucking brains people!
I also got pissed off because this woman returned an air mattress and pump one day before the receipt would expire. I asked her if anything was wrong with it, and there wasn't. This would be fine if it was never opened, but it was opened and shoved into the box. How fucking tacky and classless. You buy an item, use it up to the return date, and return it. I almost denied the return. We obviously can't sell it again. I fucking hate people that do this. This is why prices rise people! We are not a fucking rental agency.
I get to close tonight and I'm sure it will be the same. I don't know why but our weekdays are busier than our weekends. It fucking sucks and people have a piss-poor attitude. Ugh, whatever.
Tuesday, July 04, 2006
Me + Cart Attending = Never Again
Well, yesterday was an interesting day to say the least.
I opened Guest Service and because Canadians have the first Monday of every month off, it was busy. But, the morning cart attendant didn't show up, so they had me do it at 12:30. So I learned how to use the cart machine, and it wasn't that bad. The only thing that sucked was that it was really busy and hard to keep up with all of the carts. I was on top of it in the beginning and then around 2 it was too busy to keep up with it. Then at 3:15 the cart pusher died, and all hell broke loose. It was SO busy and without the cart pusher, you can't push many carts in without losing all control of them. So I brought in about 5 at a time and it wasn't even enough to keep up with the amount of traffic. Then at 4, I was physically done. I was so out of energy that I needed to sit down for a half hour and that didn't even recharge me. I have so much respect for the cart attendants and hope that I never have to do it again.
But, I still had an asshole Canadian before I went and did that. A guy came up to Guest Service and asked to exchange some money. Well, as you all know, we don't but they can use the paper money at the tills. He flipped. He said, "You know, I'm finding it harder and harder to spend my money down here. Best Buy won't even take Canadian money, and other places don't exchange it! Do you know where I can exchange my money around here?" I told him he could go to a bank, and he interrrupted me yelling, "I don't live here! I don't know where any banks are!" So I told them there were a few around the mall a half block away and they left. Here's my thing: Why are you so upset that places don't take/exchange your money? We don't have to because it's not our currency! This is the United Fucking States of America and the only legal tender is the US dollar. Secondly, there are plenty of banks in town! Just because you don't know where one is isn't an excuse. We have 5 major roads in our city that you can use to get anywhere and there is multiple banks on every road. I hope the Canadians have went home because this OUR holiday and I hope I can enjoy it.
And about this cart attending: THE CARTS ARE NOT GARBAGE CANS! Fuck everyone that throws their trash into carts. It's rude! Also, put your carts in the damn cart corrals! That'e what they are there for! And don't get do fucking impatient when I block the pathway for a brief second. You had a cart when you shopped, how the fuck do you think they get in the store!? Just be patient, it will only take me a minute at most. Also, when I'm moving carts, don't jaunt out in front of me. It's harder to stop hundreds of pounds of carts than it is for you to wait your fucking turn. And I'm done with my rant.
Today I work 4-close in Guest Service and it's usually dead after 6 because everyone thinks we're closed. Hopefully I can get out in time to go downtown and watch the fireworks, but I doubt it because it's Target and it will be a cold day in hell before they let us out before 11.
Here's hoping the Canadians are gone!
Happy 230th Birthday USA!
I opened Guest Service and because Canadians have the first Monday of every month off, it was busy. But, the morning cart attendant didn't show up, so they had me do it at 12:30. So I learned how to use the cart machine, and it wasn't that bad. The only thing that sucked was that it was really busy and hard to keep up with all of the carts. I was on top of it in the beginning and then around 2 it was too busy to keep up with it. Then at 3:15 the cart pusher died, and all hell broke loose. It was SO busy and without the cart pusher, you can't push many carts in without losing all control of them. So I brought in about 5 at a time and it wasn't even enough to keep up with the amount of traffic. Then at 4, I was physically done. I was so out of energy that I needed to sit down for a half hour and that didn't even recharge me. I have so much respect for the cart attendants and hope that I never have to do it again.
But, I still had an asshole Canadian before I went and did that. A guy came up to Guest Service and asked to exchange some money. Well, as you all know, we don't but they can use the paper money at the tills. He flipped. He said, "You know, I'm finding it harder and harder to spend my money down here. Best Buy won't even take Canadian money, and other places don't exchange it! Do you know where I can exchange my money around here?" I told him he could go to a bank, and he interrrupted me yelling, "I don't live here! I don't know where any banks are!" So I told them there were a few around the mall a half block away and they left. Here's my thing: Why are you so upset that places don't take/exchange your money? We don't have to because it's not our currency! This is the United Fucking States of America and the only legal tender is the US dollar. Secondly, there are plenty of banks in town! Just because you don't know where one is isn't an excuse. We have 5 major roads in our city that you can use to get anywhere and there is multiple banks on every road. I hope the Canadians have went home because this OUR holiday and I hope I can enjoy it.
And about this cart attending: THE CARTS ARE NOT GARBAGE CANS! Fuck everyone that throws their trash into carts. It's rude! Also, put your carts in the damn cart corrals! That'e what they are there for! And don't get do fucking impatient when I block the pathway for a brief second. You had a cart when you shopped, how the fuck do you think they get in the store!? Just be patient, it will only take me a minute at most. Also, when I'm moving carts, don't jaunt out in front of me. It's harder to stop hundreds of pounds of carts than it is for you to wait your fucking turn. And I'm done with my rant.
Today I work 4-close in Guest Service and it's usually dead after 6 because everyone thinks we're closed. Hopefully I can get out in time to go downtown and watch the fireworks, but I doubt it because it's Target and it will be a cold day in hell before they let us out before 11.
Here's hoping the Canadians are gone!
Happy 230th Birthday USA!
Saturday, July 01, 2006
Fuck!
Well, it was busy as all shit today and I'm glad I don't work tomorrow. There were plenty of asshole Canadians and some stupid ones too.
First of all, there was this one Canadian woman who opened a carbonated water and it exploded all over. I saw the whole thing happen. Her friend then came over to Guest Service and asked for a Kleenex, but we didn't have any so I gave her a shitload of paper towels. So her friend gave her the paper towel, the woman wiped off her hands and left. Yep, she left the fucking puddle that she made and left. So I had to walk over there and clean it up. WHO IN THEIR RIGHT MIND THINKS IT'S OK TO LEAVE A FUCKING MESS YOU CREATED!? Oh that's right, the fucking Canadians.
Then there was people who were returning shit, but it wasn't on the receipt they gave me. This one Canadian (go figure) couple were YELLING at me swearing up and down that their receipt was the only one from that day and that it HAD to be on there. Well it wasn't. I finally just got sick and tired of it and so I just returned whatever one they said was on there. Then they said, "Oh did you get it to work?" And I said, "No, it's not on your receipt, but I'll do it anyway." in the bitchiest tone ever.
And yet another dumb question asked by yet another Canadian: "Do you guys carry any Nashville t-shirts or souvineers?" Ok, that could be a legitimate question had we been in Tennessee, BUT we are in NORTH DAKOTA here! Yeah, we have random shit from all over the country. WTF!?
I'm SO glad I don't work tomorrow, but the fucktards have Monday off too, and I open GS. I hope they all fucking leave on Monday so I can enjoy my country's holiday. The last thing I need is to have it pissed on by the fucking Canadians.
First of all, there was this one Canadian woman who opened a carbonated water and it exploded all over. I saw the whole thing happen. Her friend then came over to Guest Service and asked for a Kleenex, but we didn't have any so I gave her a shitload of paper towels. So her friend gave her the paper towel, the woman wiped off her hands and left. Yep, she left the fucking puddle that she made and left. So I had to walk over there and clean it up. WHO IN THEIR RIGHT MIND THINKS IT'S OK TO LEAVE A FUCKING MESS YOU CREATED!? Oh that's right, the fucking Canadians.
Then there was people who were returning shit, but it wasn't on the receipt they gave me. This one Canadian (go figure) couple were YELLING at me swearing up and down that their receipt was the only one from that day and that it HAD to be on there. Well it wasn't. I finally just got sick and tired of it and so I just returned whatever one they said was on there. Then they said, "Oh did you get it to work?" And I said, "No, it's not on your receipt, but I'll do it anyway." in the bitchiest tone ever.
And yet another dumb question asked by yet another Canadian: "Do you guys carry any Nashville t-shirts or souvineers?" Ok, that could be a legitimate question had we been in Tennessee, BUT we are in NORTH DAKOTA here! Yeah, we have random shit from all over the country. WTF!?
I'm SO glad I don't work tomorrow, but the fucktards have Monday off too, and I open GS. I hope they all fucking leave on Monday so I can enjoy my country's holiday. The last thing I need is to have it pissed on by the fucking Canadians.
Friday, June 30, 2006
Oh My Dear Lord
Yesterday wasn't that bad, but there were just some grumpy-ass people.
This woman comes up to Guest Service asking where the nearest place that sells fireworks is. Well, they aren't in the city, so I give her a general direction as I don't know exactly what road it is on. She got pissed at me! She just said she'll go to a different one that is further away. Sorry! I'm not your fucking travel guide!
Then, Laura at the photo lab was going to go on her lunch so I was going to watch from Guest Service. The minute she walked away, the stupid Kodak picture makers printers ran out of ribbon. Well, it takes about 5 minutes to change both of them, so I was doing that. Then a billion people came up to GS and the photo lab, so I went over to GS to push the back-up button so more people would come up. Well, one bitch in line yelled, "Where the hell is he going?" I turned around and gave her the dirtiest look ever. What the fuck people!? Either you wait 20 minutes until I can help everyone, or shut the fuck up and let me call someone to help out. Christ!
Then there was this woman who wanted to return something with a receipt that expired in August 2005! Yeah, almost a year ago. And this lady was completely shocked that I couldn't do anything for her. 90 days, not 900.
Which brings me to today. Holy fucking shit! It was busier than a Saturday! I have no fucking idea why either. Well, I do. People that are hopefully leaving for the weekend came in today, and the Canadians are getting into town for their fucking long weekend. What country gives everyone the first Monday of every month off? Oh yeah, retard Canada. It wouldn't be so bad if they stayed in their own fucking country, but no they have to come here and mess EVERYTHING up. Fuck them!
Tomorrow will probably be worse because it is a Saturday, and I close Guest Service. I am really hoping the Canadians leave on Monday and don't ruin the 4th on Tuesday. MY HOLIDAY!
And what better place to spend Canada Day then the United States. Uh, shouldn't you stay home and celebrate? And what the fuck is Canada Day for anyway? Is it to celebrate how fucking dumb they are? Hell I'll drink to that!
This woman comes up to Guest Service asking where the nearest place that sells fireworks is. Well, they aren't in the city, so I give her a general direction as I don't know exactly what road it is on. She got pissed at me! She just said she'll go to a different one that is further away. Sorry! I'm not your fucking travel guide!
Then, Laura at the photo lab was going to go on her lunch so I was going to watch from Guest Service. The minute she walked away, the stupid Kodak picture makers printers ran out of ribbon. Well, it takes about 5 minutes to change both of them, so I was doing that. Then a billion people came up to GS and the photo lab, so I went over to GS to push the back-up button so more people would come up. Well, one bitch in line yelled, "Where the hell is he going?" I turned around and gave her the dirtiest look ever. What the fuck people!? Either you wait 20 minutes until I can help everyone, or shut the fuck up and let me call someone to help out. Christ!
Then there was this woman who wanted to return something with a receipt that expired in August 2005! Yeah, almost a year ago. And this lady was completely shocked that I couldn't do anything for her. 90 days, not 900.
Which brings me to today. Holy fucking shit! It was busier than a Saturday! I have no fucking idea why either. Well, I do. People that are hopefully leaving for the weekend came in today, and the Canadians are getting into town for their fucking long weekend. What country gives everyone the first Monday of every month off? Oh yeah, retard Canada. It wouldn't be so bad if they stayed in their own fucking country, but no they have to come here and mess EVERYTHING up. Fuck them!
Tomorrow will probably be worse because it is a Saturday, and I close Guest Service. I am really hoping the Canadians leave on Monday and don't ruin the 4th on Tuesday. MY HOLIDAY!
And what better place to spend Canada Day then the United States. Uh, shouldn't you stay home and celebrate? And what the fuck is Canada Day for anyway? Is it to celebrate how fucking dumb they are? Hell I'll drink to that!
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