So I get to work on Thursday and Karen tells me she needs to talk to me. I think, 'just fucking great'. She brings me to the head cashier office and shuts the door, which is never a good sign. She digs out this list with various topics on it. Then she pretty much rips into me. The things she brings up are 1) I call the LOD (manager) up to GS too much, 2) I need to smile more, and 3) I need to be more empathetic with guests. What the fuck ever. After she goes over her lecture and examples of what she would do, I had enough. I freaked out on her saying that they always point out the little unimportant negative things about me, but never compliment me (or anyone for that matter) when they do a good job. To this she just said that I am a good worker at GS. Well, no shit, I carry GS, but if I'm a 'good' worker then why are you having this discussion with me and have a fucking list of shit!?
My response to each and every one of her stupid topics:
1) When a guest asks for a manager, I'm going to call the LOD. It's their fucking job to address guest complaints! So sorry that I work more than anyone else so it seems like I call them up more often. I told Karen that I do call the LOD as a last resort and I wasn't aware that I was doing it "so much." It's what the guest wants, not me. The way she said it pissed me off too. She said, "All of the LODs have said that they always get called up to GS more when you are working." So basically all of them hate me? For making them do their job? Heaven forbid you get off your lazy ass and answer a guest's question. It was funny (at least to me) that night when I brought back defectives, we are supposed to call the LOD to open the trash compactor, but I didn't want to "bother" them so I just left all my garbage right next to it. I'd hate to interrupt them doing nothing to do their job.
2) Smiling more...OK, sorry I'm not a fucking robot. I told Karen that I've never been a person that smiles a lot, or for no reason. That DOESN'T mean I'm in a bad mood, I just don't show it all the time with my face. I still greet each guest and tell them to have a nice day. I'm still nice to people, but I guess I need to have a fake ass smile from ear to ear. And it's not like a head cashier ever works with me, so they don't know how I interact with guests, they only see me when they are walking by. I've been told for quite some time now that I need to smile more. Maybe improve store conditions, more people would be smiling. As far as I know, I'm the only one they talk to about smiling more, no one else has said they have been talked to about the same thing. No one else smiles that often in our store either, so I don't know what the fuck they expect from me.
3) Being more empathetic with guests. I told her that it's hard to be empathetic to people that are nothing but rude to me. For example, if someone calls a co-worker of mine an asshole, I'm not going to be cool with it, or making sure everything has been done for them.
And then when I got to work yesterday, there was a gallon of milk at the end of Whitney's lane. I was on the lane next to Whitney. Karen comes up to me and pretty much yells at me asking why it is there. I told her I didn't know, and Whitney told her. I love that her first reaction was to yell at me. Go figure. I swear she has it out for me.
Then later that night right after we closed I brought up my abandoned to GS, and when I was walking back to my lane a guest asked me a question. I had to ask someone else and they were about 6 lanes away from my lane. Dawn, the dykish salesfloor TL, came into my lane and was pissing and moaning that I wasn't there helping her. She asked Whitney to help her since I wasn't. I said, "I can't be everywhere at once." My god, what was I supposed to do? Ignore the guest?
So, I'm definitely thinking I'm the store's whipping boy. Whatever goes wrong, let's just take it out on me, even when it's out of my hands.
Saturday, January 28, 2006
Thursday, January 26, 2006
The Retail Report
Well, I haven't updated this much over the busy return season, but let me tell you it was a doosie. Maybe I'll try to recollect some stories at some time.
Right now I'm about 3 weeks into my university classes, and after requesting 10-20 hours a week, NEXT week is when they actually decided to follow that. I have 12 hours, which is fine by me because I have a few tests to hardcore study for. BUT, I close tonight, Friday, Saturday, AND Sunday. Yeah, it sucks. Especially when I'm not even available to close Thursdays or Sundays. I told Maggie I was leaving when I'm done with GS shit tonight and Sunday. I have no time to do anything for school because Target has sponged up all my time. And to make matters worse I cashier on Friday and Saturday, the busiest days of the week. Schedules also come out today, so I can only imagine how they are going to schedule me this upcoming week. As you can probably tell, I'm not looking forward to working tonight.
All right, a little thing of the blog that I'm naming "The Round-Up" which will include dumb and rude guests. Let's start her off right.
The Round-Up:
There was this woman who wanted to return her defective digital camera. She had bought it in May but still had the receipt. We no longer carried the camera and I couldn't do anything for her. She thought she was 'above me' and slid a piece of paper across the desk and said all snootily, "I have a warranty." I smiled, pushed the paper back at her, and said, "With the manufacturer, not Target." It made my day.
Another woman wanted to return an open DVD. I told her that because it was open, she could only exchange it for the exact same thing. She didn't want to, she wanted to just return it because she didn't "like" the movie. Sorry, we're not blockbuster!
Then there was this guy who had a DVD player that he got as a gift. The only thing is that it wasn't in our system anymore, so it had to be pretty old. I tell him that I would need a receipt dated within 90 days to do anything for him. He demanded a manager and there was an all out argument. He kept saying that Target should stand behind it's products. Target does...for 90 days! I somewhat remember him trying to return the same thing LAST Christmas. Let it go! Donate it or something!
When the Xmas stuff went clearance, we had all sorts of people bitching about adjustments. Target doesn't adjust clearance prices! There was this one woman in particular who said she asked before Xmas if she could get an adjustment, and they apparently told her she could. Well, we can't and the woman threw a fit. She bitched out the manager, but in the end, she DIDN'T get her adjustment. I laughed.
A woman came in and wanted to return a toy. Well, it was over $10 so she had to exchange it for ONE item in Toys, and I told her that multiple times. She comes back with 2 items, and I told her NO it had to be one item. This is when people either say the policy is stupid or the claim that we didn't say that. Well, the woman said she went back to toys, but she went to another person at GS. As if I'm not gonna see you walk to another person. Yes, it was busy, but I'm not dumb. The other GSTM said the exact same thing and she starting crying. Yes, crying. Policies are policies, it's not that hard to comprehend.
And this next story REALLY pissed me off, and still does. There was this Canadian family that was shopping, and before they started they asked what the exchange rate was and they were told it was 81%. When, they went through the lanes, it was 78%. The family threw an all out shit fit, and stormed over to Guest Service. We told him that we didn't set the exchange rate, and we only give the information that is given to us. The guy just walked away and he wife asked him why he was misquoted. The guy said, (about the other GSTM) "Because she's an asshole!" Actually, he yelled it. Now the other GSTM is the nicest woman ever, and you could tell she was obviously hurt by the comment. So I yell, "GO HOME!" but I don't know if they heard me, I just hate Canadians, and you can see why. But that wasn't he end of it. The wife comes back in and bitches us out some more. We call the head cashier and it was another all out argument. The head cashier explained that US to Canadian was 81%, but Canadian to US was 78%. Then, she started bitching that if they would have known that, they would have paid in US currency. The head cashier offered to void the transaction, and do it over. The bitch didn't want to. The head cashier was getting annoyed and asked, "Then what do you want me to do!?" She started bitching that we should give out the right information to people. We do. She also bitched that the store next door had an exchange rate of 84%, and that we were ripping them off. The head cashier also yelled back saying we go through different banks, and all banks set their own exchange rate. She eventually left, and we all shit-talked Canadians. If you ever want to know why I hate Canadians, this is one reason. They are all like this too, multiply these people by the thousands and you have our weekends.
Then there was this woman who wanted to return a 3-in-1 printer. It was an HP 2170 or something like that. Well, she didn't have a receipt and she brought up a HP 3100 or something like that, but it was obviously different. So I asked her if she found the 2170 because I would need that to do the exchange. She yelled at me to call Electronics and have them check. I am willing to if they ask nicely, but this was a demand. I call them and NOPE we don't carry that kind. She yelled at me, and dialed up her mom or whoever and had her yell at me. The woman on the phone said that she called and they told her they could return it. I asked her if she had the receipt, and NOPE. I told her that we do not carry that model number so I could not return it. I think they were trying to scam me, but they underestimated my intelligence.
There was this woman who wanted to return a basketball hoop. The only thing she brought it was the broken backboard. She expected a full refund for just bringing in the backboard. I looked at her as if she was retarded. She promised she would throw away the base, but didn't want to drag into the store. I told her that I would need everything to do a return. How stupid can you be?
Well, I better get ready for Work-Til-I-Drop 2006 this weekend. Hopefully I'll update this a little more regularly.
Right now I'm about 3 weeks into my university classes, and after requesting 10-20 hours a week, NEXT week is when they actually decided to follow that. I have 12 hours, which is fine by me because I have a few tests to hardcore study for. BUT, I close tonight, Friday, Saturday, AND Sunday. Yeah, it sucks. Especially when I'm not even available to close Thursdays or Sundays. I told Maggie I was leaving when I'm done with GS shit tonight and Sunday. I have no time to do anything for school because Target has sponged up all my time. And to make matters worse I cashier on Friday and Saturday, the busiest days of the week. Schedules also come out today, so I can only imagine how they are going to schedule me this upcoming week. As you can probably tell, I'm not looking forward to working tonight.
All right, a little thing of the blog that I'm naming "The Round-Up" which will include dumb and rude guests. Let's start her off right.
The Round-Up:
There was this woman who wanted to return her defective digital camera. She had bought it in May but still had the receipt. We no longer carried the camera and I couldn't do anything for her. She thought she was 'above me' and slid a piece of paper across the desk and said all snootily, "I have a warranty." I smiled, pushed the paper back at her, and said, "With the manufacturer, not Target." It made my day.
Another woman wanted to return an open DVD. I told her that because it was open, she could only exchange it for the exact same thing. She didn't want to, she wanted to just return it because she didn't "like" the movie. Sorry, we're not blockbuster!
Then there was this guy who had a DVD player that he got as a gift. The only thing is that it wasn't in our system anymore, so it had to be pretty old. I tell him that I would need a receipt dated within 90 days to do anything for him. He demanded a manager and there was an all out argument. He kept saying that Target should stand behind it's products. Target does...for 90 days! I somewhat remember him trying to return the same thing LAST Christmas. Let it go! Donate it or something!
When the Xmas stuff went clearance, we had all sorts of people bitching about adjustments. Target doesn't adjust clearance prices! There was this one woman in particular who said she asked before Xmas if she could get an adjustment, and they apparently told her she could. Well, we can't and the woman threw a fit. She bitched out the manager, but in the end, she DIDN'T get her adjustment. I laughed.
A woman came in and wanted to return a toy. Well, it was over $10 so she had to exchange it for ONE item in Toys, and I told her that multiple times. She comes back with 2 items, and I told her NO it had to be one item. This is when people either say the policy is stupid or the claim that we didn't say that. Well, the woman said she went back to toys, but she went to another person at GS. As if I'm not gonna see you walk to another person. Yes, it was busy, but I'm not dumb. The other GSTM said the exact same thing and she starting crying. Yes, crying. Policies are policies, it's not that hard to comprehend.
And this next story REALLY pissed me off, and still does. There was this Canadian family that was shopping, and before they started they asked what the exchange rate was and they were told it was 81%. When, they went through the lanes, it was 78%. The family threw an all out shit fit, and stormed over to Guest Service. We told him that we didn't set the exchange rate, and we only give the information that is given to us. The guy just walked away and he wife asked him why he was misquoted. The guy said, (about the other GSTM) "Because she's an asshole!" Actually, he yelled it. Now the other GSTM is the nicest woman ever, and you could tell she was obviously hurt by the comment. So I yell, "GO HOME!" but I don't know if they heard me, I just hate Canadians, and you can see why. But that wasn't he end of it. The wife comes back in and bitches us out some more. We call the head cashier and it was another all out argument. The head cashier explained that US to Canadian was 81%, but Canadian to US was 78%. Then, she started bitching that if they would have known that, they would have paid in US currency. The head cashier offered to void the transaction, and do it over. The bitch didn't want to. The head cashier was getting annoyed and asked, "Then what do you want me to do!?" She started bitching that we should give out the right information to people. We do. She also bitched that the store next door had an exchange rate of 84%, and that we were ripping them off. The head cashier also yelled back saying we go through different banks, and all banks set their own exchange rate. She eventually left, and we all shit-talked Canadians. If you ever want to know why I hate Canadians, this is one reason. They are all like this too, multiply these people by the thousands and you have our weekends.
Then there was this woman who wanted to return a 3-in-1 printer. It was an HP 2170 or something like that. Well, she didn't have a receipt and she brought up a HP 3100 or something like that, but it was obviously different. So I asked her if she found the 2170 because I would need that to do the exchange. She yelled at me to call Electronics and have them check. I am willing to if they ask nicely, but this was a demand. I call them and NOPE we don't carry that kind. She yelled at me, and dialed up her mom or whoever and had her yell at me. The woman on the phone said that she called and they told her they could return it. I asked her if she had the receipt, and NOPE. I told her that we do not carry that model number so I could not return it. I think they were trying to scam me, but they underestimated my intelligence.
There was this woman who wanted to return a basketball hoop. The only thing she brought it was the broken backboard. She expected a full refund for just bringing in the backboard. I looked at her as if she was retarded. She promised she would throw away the base, but didn't want to drag into the store. I told her that I would need everything to do a return. How stupid can you be?
Well, I better get ready for Work-Til-I-Drop 2006 this weekend. Hopefully I'll update this a little more regularly.
Wednesday, January 11, 2006
Been A While...
So it's been quite some time since I've last posted. I guess I was too busy relaxing that I didn't want to report on my awful days. I worked 11 days in a row with the exception of Christmas...That was fun. Things are slowing down some and I couldn't be happier. BUT, people are getting more and more bitchy the further we move away from Christmas.
I'll try to recap guests a few at a time, but first the latest drama. It just seems like STILL I'm the only one doing anything at GS. People just like to yell at me. All the head cashiers and all the LODs never seem to be satisfied with anything. I busted my ass cleaning Guest Service for bounce back, but the head cashiers still didn't care. I think Maggie said thanks, but I'm not too sure. Anyway, Anne is quitting and wrote this 3 page letter to them that told them everything she hated about our store. We were both talking shit about our store all while the TLs and LODs were one table away. I made it a point to make them hear that I didn't like Karen at all. I'm pretty sure Sharon heard me and that is why she was a bitch for the rest of the night.
Anyways, I work tonight from 4:30-close in GS and I hope it's dead. I can't think of anything else to say right now and I'm sick of typing, so until next time...
I'll try to recap guests a few at a time, but first the latest drama. It just seems like STILL I'm the only one doing anything at GS. People just like to yell at me. All the head cashiers and all the LODs never seem to be satisfied with anything. I busted my ass cleaning Guest Service for bounce back, but the head cashiers still didn't care. I think Maggie said thanks, but I'm not too sure. Anyway, Anne is quitting and wrote this 3 page letter to them that told them everything she hated about our store. We were both talking shit about our store all while the TLs and LODs were one table away. I made it a point to make them hear that I didn't like Karen at all. I'm pretty sure Sharon heard me and that is why she was a bitch for the rest of the night.
Anyways, I work tonight from 4:30-close in GS and I hope it's dead. I can't think of anything else to say right now and I'm sick of typing, so until next time...
Wednesday, December 21, 2005
Oh My Fucking GOD!
It was so fucking busy. At one point we had every salesfloor TM on the lanes. Then of course all hell broke loose.
There was this one woman who wanted to exchange shirts, and she brought the ones she wanted up to GS. Well, there was a ginormous line behind her so I did this shitty job of folding them, but before I could put them in the bag, the bitch rips them from my hands and says, "I'll fold them, you suck at folding." Excuse the fuck outta me!? So I just threw her receipt at her, and helped the next person. Of course she took 10 minutes to fold her stupid shirts.
We had been calling for Toys and Seasonal to get their OVERFLOWING carts for a few hours and no one had come, much less mentioned anything about them on the walkie, so I got pissed and told them for the umteenth time they had overflowing carts. The bitch in Toys got on the walkie and freaked the fuck out on me. She said, "I will get it when I get off the lanes." She also gave me this dirty look. So I made the face back to her and rolled my eyes. I have no fucking sympathy for them because we have been calling those 2 departments for the last few hours and no one came to get them. Even when it wasn't busy. So fuck off! Then Sharon gets on the walkie looking for me, and I don't want to talk to her so I ignore it, and Sharon says over the walkie that we should deliver the carts when they get full. Yeah, OK I will as soon as you learn to fucking schedule people at GS. There was 2 of us and we were fucking swamped. Delivering carts ISN'T my job, it's the salesfloors' job to get their ass up to GS and get their fucking carts.
Oh, but I don't call it Hell for any reason, something else happened. While Amanda was backing up on the lanes, she got a card. When I was on my lunch, 2 people walked up and she got 2 more. Then another person walked up and she got another one. And here's me asking everyone possible and no one wanted one from me, but I was asking. So Maggie, Sharon, and Rich were all standing at GS saying how good she was and blah blah blah. Then they all start telling me to get some and I just freaked out. I said, "Spare me the guilt trip, I'm trying." Damn I'm funny. Well Sharon starting singing "You better not pout..." Ok, thanks bitch, please make me feel even more like shit. GOD I fucking hate her sometimes. Sorry that I can't fucking force people to sign up! Sorry I have bad luck! What the fuck do you want from me!? Fuck the whole store, I hope it burns down.
And tomorrow I cashier from 5-close. Seriously I want to die right now. It's only gonna get busier tomorrow because the K-12 schools are out. Kinda late I know. I'm not looking forward to it at all. The worst part was that Sara said there was a high probability that she would take it. Got my hopes up for nothing. I want to go to a friend's party because I am never there when they start, I'm always fucking working. Target can seriously go fuck itself right now. The only day I'll have of from this past Monday to next Friday is Christmas. So in a 11 day span, I'll have 1 day off. SHOOT ME!
I'm so fucking sick of doing everything at GS. I do everything. No one ever helps me or even tries. I've brought it up with the head cashiers and nothing changes. I want to scream at the top of my lungs right now. I don't want to fucking open the day after Christmas with Blanka and Whitney because they don't know what the fuck they are doing...at all. I'm going to be doing everything and I'm about to burst. I don't want to fucking cashier tomorrow at all. I hate cashiering with a passion. WITH A FUCKING PASSION! And it's going to be super fucking busy, and everyone is an asshole. I better be a breaker, I can't stand being on one lane the whole fucking day. It's also 5-12. Thanks! They are basically using me to just close. Oh, and get this, if we finish with everything before 12, we have to help overnight put stuff out. They get paid $1 more for working overnight so they can go fuck themselves as far as I'm concerned. I'm leaving when I want to. I have places to be and they can fire me for all I care. Then they would have to fill my shifts. They could even write me up. I just don't give a shit anymore. I wish I had a punching bag right now. I'd probably break the damn thing I'm so angry.
Well, you'll be sure to hear about everything.
There was this one woman who wanted to exchange shirts, and she brought the ones she wanted up to GS. Well, there was a ginormous line behind her so I did this shitty job of folding them, but before I could put them in the bag, the bitch rips them from my hands and says, "I'll fold them, you suck at folding." Excuse the fuck outta me!? So I just threw her receipt at her, and helped the next person. Of course she took 10 minutes to fold her stupid shirts.
We had been calling for Toys and Seasonal to get their OVERFLOWING carts for a few hours and no one had come, much less mentioned anything about them on the walkie, so I got pissed and told them for the umteenth time they had overflowing carts. The bitch in Toys got on the walkie and freaked the fuck out on me. She said, "I will get it when I get off the lanes." She also gave me this dirty look. So I made the face back to her and rolled my eyes. I have no fucking sympathy for them because we have been calling those 2 departments for the last few hours and no one came to get them. Even when it wasn't busy. So fuck off! Then Sharon gets on the walkie looking for me, and I don't want to talk to her so I ignore it, and Sharon says over the walkie that we should deliver the carts when they get full. Yeah, OK I will as soon as you learn to fucking schedule people at GS. There was 2 of us and we were fucking swamped. Delivering carts ISN'T my job, it's the salesfloors' job to get their ass up to GS and get their fucking carts.
Oh, but I don't call it Hell for any reason, something else happened. While Amanda was backing up on the lanes, she got a card. When I was on my lunch, 2 people walked up and she got 2 more. Then another person walked up and she got another one. And here's me asking everyone possible and no one wanted one from me, but I was asking. So Maggie, Sharon, and Rich were all standing at GS saying how good she was and blah blah blah. Then they all start telling me to get some and I just freaked out. I said, "Spare me the guilt trip, I'm trying." Damn I'm funny. Well Sharon starting singing "You better not pout..." Ok, thanks bitch, please make me feel even more like shit. GOD I fucking hate her sometimes. Sorry that I can't fucking force people to sign up! Sorry I have bad luck! What the fuck do you want from me!? Fuck the whole store, I hope it burns down.
And tomorrow I cashier from 5-close. Seriously I want to die right now. It's only gonna get busier tomorrow because the K-12 schools are out. Kinda late I know. I'm not looking forward to it at all. The worst part was that Sara said there was a high probability that she would take it. Got my hopes up for nothing. I want to go to a friend's party because I am never there when they start, I'm always fucking working. Target can seriously go fuck itself right now. The only day I'll have of from this past Monday to next Friday is Christmas. So in a 11 day span, I'll have 1 day off. SHOOT ME!
I'm so fucking sick of doing everything at GS. I do everything. No one ever helps me or even tries. I've brought it up with the head cashiers and nothing changes. I want to scream at the top of my lungs right now. I don't want to fucking open the day after Christmas with Blanka and Whitney because they don't know what the fuck they are doing...at all. I'm going to be doing everything and I'm about to burst. I don't want to fucking cashier tomorrow at all. I hate cashiering with a passion. WITH A FUCKING PASSION! And it's going to be super fucking busy, and everyone is an asshole. I better be a breaker, I can't stand being on one lane the whole fucking day. It's also 5-12. Thanks! They are basically using me to just close. Oh, and get this, if we finish with everything before 12, we have to help overnight put stuff out. They get paid $1 more for working overnight so they can go fuck themselves as far as I'm concerned. I'm leaving when I want to. I have places to be and they can fire me for all I care. Then they would have to fill my shifts. They could even write me up. I just don't give a shit anymore. I wish I had a punching bag right now. I'd probably break the damn thing I'm so angry.
Well, you'll be sure to hear about everything.
It's Starting...
The bitchfest that we know as Christmas returns is starting already. The bitchy attitudes have been whipped out and in full force. You better have a full defense of confidence to battle this return season. Pull out all stops, and fight fire with fire.
I don't know what it is, but there are a lot of fucking assholes returning shit and it's not even after Christmas yet. It's been really busy at Guest Service, to the point where it's almost impossible to keep up with anything.
Let's start with a few gems from the past few days:
There was this woman who came up with a black shirt. I don't know what the fuck her problem was, but she went into this all out rant. Apparently she had bought grey and brown shirts on Sunday that were on sale and they told her they didn't have any black shirts. She told me that they must have been lying because there was a black shirt. So I tell her that we may have got a shipment in, and she started bitching that they told her they wouldn't get anymore in. She also said they checked the inventory with our computer and I told it that the inventory was as of 8am that morning so it could be wrong. She wasn't having any of it and basically insinuating that they had lied to her. I was still fucking wondering what the fuck she wanted other than to bitch. She wanted to buy the black shirt! Was the fucking bitchout necessary!? She started bitching about how it was on sale on Sunday and that she should still get the sale price because they lied to her. I told her that if it was on sale on Sunday, that it would still be on sale because it was within the same week. For whatever reason, the black shirt wasn't ringing up on sale. I finally just changed the price and she left. But jesus fucking christ, she kept asking if I understood and I told her yes, but I still didn't know what she wanted. What the fuck do you want me to do about it!? All she wanted was the sale price, and had she said that in the first place, we both would have saved 10 minutes.
Then, there was this woman who wanted to return a few shirts. But the receipt was expired. She freaked out on Renae because our policy is "stupid". YOU HAD 90 FUCKING DAYS TO RETURN THEM!
We have been getting a lot of expired receipts lately, and getting bitched out because of it. There was this woman who had an expired receipt and she freaked out saying, "What about after Christmas?" What about it? We still have the same return policy. I also remember way back when, there was this woman who bought something in September for Christmas and came up to GS and told me to write on the receipt that it was OK to return after Christmas. Her receipt expired before then, so I told her I couldn't do that. She returned her stuff and bitched me out and left. Good riddance. I don't know what is so hard to understand about 90 days.
For some reason I have a feeling that this return season is going to suck major ass. At least I can be an asshole right back.
For everyone returning things this year, remember that you win more bees with honey than vinegar. Be respectful and nice and employees with be more likely to help you out. Employees are only doing their job and it's not their fault. They are following company policy and if you have a problem with it, politely ask to speak to a manager. Don't expect things to change just because you talked with a manager either.
I don't know what it is, but there are a lot of fucking assholes returning shit and it's not even after Christmas yet. It's been really busy at Guest Service, to the point where it's almost impossible to keep up with anything.
Let's start with a few gems from the past few days:
There was this woman who came up with a black shirt. I don't know what the fuck her problem was, but she went into this all out rant. Apparently she had bought grey and brown shirts on Sunday that were on sale and they told her they didn't have any black shirts. She told me that they must have been lying because there was a black shirt. So I tell her that we may have got a shipment in, and she started bitching that they told her they wouldn't get anymore in. She also said they checked the inventory with our computer and I told it that the inventory was as of 8am that morning so it could be wrong. She wasn't having any of it and basically insinuating that they had lied to her. I was still fucking wondering what the fuck she wanted other than to bitch. She wanted to buy the black shirt! Was the fucking bitchout necessary!? She started bitching about how it was on sale on Sunday and that she should still get the sale price because they lied to her. I told her that if it was on sale on Sunday, that it would still be on sale because it was within the same week. For whatever reason, the black shirt wasn't ringing up on sale. I finally just changed the price and she left. But jesus fucking christ, she kept asking if I understood and I told her yes, but I still didn't know what she wanted. What the fuck do you want me to do about it!? All she wanted was the sale price, and had she said that in the first place, we both would have saved 10 minutes.
Then, there was this woman who wanted to return a few shirts. But the receipt was expired. She freaked out on Renae because our policy is "stupid". YOU HAD 90 FUCKING DAYS TO RETURN THEM!
We have been getting a lot of expired receipts lately, and getting bitched out because of it. There was this woman who had an expired receipt and she freaked out saying, "What about after Christmas?" What about it? We still have the same return policy. I also remember way back when, there was this woman who bought something in September for Christmas and came up to GS and told me to write on the receipt that it was OK to return after Christmas. Her receipt expired before then, so I told her I couldn't do that. She returned her stuff and bitched me out and left. Good riddance. I don't know what is so hard to understand about 90 days.
For some reason I have a feeling that this return season is going to suck major ass. At least I can be an asshole right back.
For everyone returning things this year, remember that you win more bees with honey than vinegar. Be respectful and nice and employees with be more likely to help you out. Employees are only doing their job and it's not their fault. They are following company policy and if you have a problem with it, politely ask to speak to a manager. Don't expect things to change just because you talked with a manager either.
Friday, December 16, 2005
So Sick Of It...
I can't stand work anymore.
Well, today I cashiered, and it wasn't too bad. Up until Karen bitched me out. Ok, so this lady wanted to pay with a purchase order. We need the binder with all the account info in it to process it. So I noticed the head cashiers were standing by their office, and so on the walkie I told them to call my lane so they could bring it over. Well, Karen walks over and I ask her to get the binder, and she freaks out saying that I should have gotten a hold of her before she walked over. I told her that I said for them to call me, but she said that all she heard was for a head cashier to go to my lane. By the time she gets back she asks me if I already did the tax exempt thing. I told her that I did, and she freaked out again saying that I didn't need to do it and that the guest had to fill out an extra slip. And she did all of this bitching at me right in front of the guest. I'm going to complain about her next time I can.
Well, now I have the weekend off and I get to pull a 6 day in a row starting Monday. Then after Christmas I work for another 4 days. Kill me now! I'm so close to having a nervous breakdown.
Well, today I cashiered, and it wasn't too bad. Up until Karen bitched me out. Ok, so this lady wanted to pay with a purchase order. We need the binder with all the account info in it to process it. So I noticed the head cashiers were standing by their office, and so on the walkie I told them to call my lane so they could bring it over. Well, Karen walks over and I ask her to get the binder, and she freaks out saying that I should have gotten a hold of her before she walked over. I told her that I said for them to call me, but she said that all she heard was for a head cashier to go to my lane. By the time she gets back she asks me if I already did the tax exempt thing. I told her that I did, and she freaked out again saying that I didn't need to do it and that the guest had to fill out an extra slip. And she did all of this bitching at me right in front of the guest. I'm going to complain about her next time I can.
Well, now I have the weekend off and I get to pull a 6 day in a row starting Monday. Then after Christmas I work for another 4 days. Kill me now! I'm so close to having a nervous breakdown.
Thursday, December 08, 2005
I Swear...
People are really getting on my nerves this holiday season. I am about to freak the fuck out on pretty much everyone that comes to GS.
First off, there was this woman who came up to GS with an inflatable air mattress. It was defective and whatnot, but she didn't have her receipt. She told me it was a gift. So, I scan the barcode and it comes up Not on File, therefore I need a receipt to do the return. She starts spouting off about how she is out $30 and she wants her cash back. Ok, I thought you said it was a gift. Don't lie to me, that makes me want to help you even less. I gave her the guest relations number and off she went.
And then there were these old Canadian women that came up to GS. First thing out of their mouths, "Call us a cab." (Our town is small so we have to call the cab to pick people up.) That sounded like a demand, you could have asked nicely. And what's wrong with you? Why can't you call yourself you helpless old bitch? So I opened the phone book, and pointed to the cab numbers and she said, "No YOU call a cab for us." I did because I had nothing else to do, but I wish I had other guests so I could tell her off. Well, it had been about 5 minutes and one woman waddles back up to GS and demands that I call them again. At this point I am getting so fucking pissed off that I have to do it when she is perfectly capable. So the cab person says it will be about 3 minutes. The Canadian had a shit-fit right then and there saying, "The cabs are so much quicker in Canada, this would not be acceptable in Canada..." I was just thinking SHUT THE FUCK UP!! This isn't Canada! Our town is a fraction of the size of the city they were from so of course we aren't going to have a billion cabs around town. Think you fucking retard! I'm officially not calling anyone a cab anymore unless they are physically unable. And of course with all Canadians, there was no thank you.
And there is some local news that puts us on the map, but it will TOTALLY give away where I am. The girl I graduated with and worked with at Target that was on America's Next Top Model WON! Congrats to her! It's been the buzz around town now!
First off, there was this woman who came up to GS with an inflatable air mattress. It was defective and whatnot, but she didn't have her receipt. She told me it was a gift. So, I scan the barcode and it comes up Not on File, therefore I need a receipt to do the return. She starts spouting off about how she is out $30 and she wants her cash back. Ok, I thought you said it was a gift. Don't lie to me, that makes me want to help you even less. I gave her the guest relations number and off she went.
And then there were these old Canadian women that came up to GS. First thing out of their mouths, "Call us a cab." (Our town is small so we have to call the cab to pick people up.) That sounded like a demand, you could have asked nicely. And what's wrong with you? Why can't you call yourself you helpless old bitch? So I opened the phone book, and pointed to the cab numbers and she said, "No YOU call a cab for us." I did because I had nothing else to do, but I wish I had other guests so I could tell her off. Well, it had been about 5 minutes and one woman waddles back up to GS and demands that I call them again. At this point I am getting so fucking pissed off that I have to do it when she is perfectly capable. So the cab person says it will be about 3 minutes. The Canadian had a shit-fit right then and there saying, "The cabs are so much quicker in Canada, this would not be acceptable in Canada..." I was just thinking SHUT THE FUCK UP!! This isn't Canada! Our town is a fraction of the size of the city they were from so of course we aren't going to have a billion cabs around town. Think you fucking retard! I'm officially not calling anyone a cab anymore unless they are physically unable. And of course with all Canadians, there was no thank you.
And there is some local news that puts us on the map, but it will TOTALLY give away where I am. The girl I graduated with and worked with at Target that was on America's Next Top Model WON! Congrats to her! It's been the buzz around town now!
Monday, December 05, 2005
Don't Get Me Started
When I got to work on Saturday, what do you know? Nothing was done and it was a complete mess. It was really busy, but still. The ads could have been done Friday night, there is no excuse. Well, I told who else I was working with that I was going to be ignoring people so I could get the ad done. Then, Karen comes over and pretty much demands that I go change the full garbage in front of GS. She's such a bitch about things. Well I do that, and the garbage leaks all over the fucking floor. So I also had to clean that up.
Ok, a 2 backstories: 1) I looked in the folder where we keep all the paid and left slips and November 05 was behind December. So I moved it where it should have gone, in front of the tab November. All the months are set up like that where the slips are in front of the tab of its corresponding month.
2) Some woman called and said she left her Korn CD. I told her nothing had been turned in, and she could bring in her receipt, and we could see what happened with it. Well, I also said if it was left here, we could refund it or let her go grab a new one PENDING that we saw on camera that she didn't leave with it.
Which brings me to Sunday. I wasn't even fucking working, but I went in with a friend to grab a few things. Well, I walked by GS and Bridget and Renae both pretty much attacked me. Bridget about the paid and left slips and Renae about the guest who called. Bridget said the slips weren't in the folder, but they were, and she just kept arguing with me. So she grabbed the folder and I showed her where they were. Then everyone at GS jumped at me about the guest who called. They kept saying that there wasn't anything at GS or logged. I told them that it wasn't turned in yet when the woman called, and I told her to bring in her receipt. And then they said that the woman said that we would just give her a new CD no questions asked, and that was not the case. I thought people at GS were smart enough to know to call AP when a situation like that arises, but I guess not. So that's what pissed me off, getting yelled at for stupid shit and I wasn't even fucking working.
Next time I work is Wednesday from 3:30-close once again. I'm getting so irritated with the B-squad of GS and stupid guests and how busy it is. I mean, I am pushing an overflowing tub of defectives back and people just cut me off. It's not that fucking easy to stop a huge tub. Ugh, I hate the busy holiday season.
Ok, a 2 backstories: 1) I looked in the folder where we keep all the paid and left slips and November 05 was behind December. So I moved it where it should have gone, in front of the tab November. All the months are set up like that where the slips are in front of the tab of its corresponding month.
2) Some woman called and said she left her Korn CD. I told her nothing had been turned in, and she could bring in her receipt, and we could see what happened with it. Well, I also said if it was left here, we could refund it or let her go grab a new one PENDING that we saw on camera that she didn't leave with it.
Which brings me to Sunday. I wasn't even fucking working, but I went in with a friend to grab a few things. Well, I walked by GS and Bridget and Renae both pretty much attacked me. Bridget about the paid and left slips and Renae about the guest who called. Bridget said the slips weren't in the folder, but they were, and she just kept arguing with me. So she grabbed the folder and I showed her where they were. Then everyone at GS jumped at me about the guest who called. They kept saying that there wasn't anything at GS or logged. I told them that it wasn't turned in yet when the woman called, and I told her to bring in her receipt. And then they said that the woman said that we would just give her a new CD no questions asked, and that was not the case. I thought people at GS were smart enough to know to call AP when a situation like that arises, but I guess not. So that's what pissed me off, getting yelled at for stupid shit and I wasn't even fucking working.
Next time I work is Wednesday from 3:30-close once again. I'm getting so irritated with the B-squad of GS and stupid guests and how busy it is. I mean, I am pushing an overflowing tub of defectives back and people just cut me off. It's not that fucking easy to stop a huge tub. Ugh, I hate the busy holiday season.
Thursday, December 01, 2005
Pissing Me Off
Wednesday night sucked. Patricia was up at GS, and she needed to be retrained. The last thing I want to fucking do when I'm in a bad mood is help someone else. But every little thing she had to check with me, and she just didn't listen sometimes. It got irritating. There wasn't any extremely rude guests.
Then, we get to today. I don't work, thank god, but I went into get my schedule. Well, I have a 4 hour cashier shift. That really pisses me off because all I hear is 'how good of a GS worker I am', but then I get scheduled to cashier? What the fuck is that? And I bet you a million dollars, one of the dumbass newbies will have their shift up there. I'm going to complain. I shouldn't have a cashier shift until January because I do a good job at GS. I can't fucking stand cashiering at all. Jesus fucking Christ. It's not like a 4 hour cashier shift is so bad, it's just that some fucking newbie will be up there, and I'm FAR more efficient than anyone up there. I'm just so pissed off. Try it again, and there will be an even bigger stink.
Well, I don't work until Saturday and it's 3:30-close. The ads better be fucking done or else...
Then, we get to today. I don't work, thank god, but I went into get my schedule. Well, I have a 4 hour cashier shift. That really pisses me off because all I hear is 'how good of a GS worker I am', but then I get scheduled to cashier? What the fuck is that? And I bet you a million dollars, one of the dumbass newbies will have their shift up there. I'm going to complain. I shouldn't have a cashier shift until January because I do a good job at GS. I can't fucking stand cashiering at all. Jesus fucking Christ. It's not like a 4 hour cashier shift is so bad, it's just that some fucking newbie will be up there, and I'm FAR more efficient than anyone up there. I'm just so pissed off. Try it again, and there will be an even bigger stink.
Well, I don't work until Saturday and it's 3:30-close. The ads better be fucking done or else...
Wednesday, November 30, 2005
Last Weekend
Well, I guess I better update you on the BUSY weekend we just had. Sorry it has been a few days, my computer eats paint chips.
On Friday, I went in at 5am to get cards. No one is standing in line at 5. Then, Christine and I went out there to stand, and I let her ask the first few people just because I was kinda invading her job. But, around 5:05am or so, a small group started to line up and other people walked up and saw that we didn't open until 6am and so they left. Well, I got the first 2 cards, and then Christine got one, and I went back outside and I got FOUR in a row! It was awesome! While one person was filling one out, I moved down the line until I ran out of clipboards. That was fun typing them in though, I recruited other people to help me. Then it was about 5:50, and I went back outside to tell them if they were approved or not. Well, in the group of 4, I could only find 2 because they must have went to the other door or something. So then I just started walking around asking more people. At about 5 minutes to 6, there was a BIG group of people that budged in front of everyone else, so everyone (and I mean EVERYONE) behind them started booing and yelling, and then they all bum rushed the doors. At that point I was thinking, "I'm getting the fuck back inside before I get trampled." Thank GOD we have our own TM door or else I would have been killed. But, I got a total of 9 cards that day which is an all time high for me. If was funny because I got 6 from outside and Christine only got 2 outside. She ended up with 20 cards, but then again she was asking all day on the floor. I'm more than satisfied with my 9.
Guests weren't that big of a deal, but the whole weekend we spent most of our time doing adjustments, credit card payments, and paging people. Our forecast for Friday was $525,000 and we got $623,000. Almost $100K over goal, so that just shows how busy we were.
But what would a weekend be without a dumbass Canadian? So one comes up to GS, and asks for a comment card. So I give her one, and she asks me, "What's your policy about taking Canadian coins?" I tell her that our banks don't take them, so we can't. Guess what she says...? "Well they take them in Canada." NO FUCKING SHIT! It's Canadian currency, they better fucking take it in Canada! I swear, they are put on this Earth to test me, and make me laugh most of the time.
Thank god I didn't have to close this weekend either. I fucking hate closing with a passion. But, I got severely sleep deprived because I got up at 4am Friday, 7:30am Saturday and 11am Sunday. That may not sound bad but total for those 3 days I got about 15 hours of sleep.
Well, lucky me I get to work tonight! 3:30-close! Oh I fucking hate it.
On Friday, I went in at 5am to get cards. No one is standing in line at 5. Then, Christine and I went out there to stand, and I let her ask the first few people just because I was kinda invading her job. But, around 5:05am or so, a small group started to line up and other people walked up and saw that we didn't open until 6am and so they left. Well, I got the first 2 cards, and then Christine got one, and I went back outside and I got FOUR in a row! It was awesome! While one person was filling one out, I moved down the line until I ran out of clipboards. That was fun typing them in though, I recruited other people to help me. Then it was about 5:50, and I went back outside to tell them if they were approved or not. Well, in the group of 4, I could only find 2 because they must have went to the other door or something. So then I just started walking around asking more people. At about 5 minutes to 6, there was a BIG group of people that budged in front of everyone else, so everyone (and I mean EVERYONE) behind them started booing and yelling, and then they all bum rushed the doors. At that point I was thinking, "I'm getting the fuck back inside before I get trampled." Thank GOD we have our own TM door or else I would have been killed. But, I got a total of 9 cards that day which is an all time high for me. If was funny because I got 6 from outside and Christine only got 2 outside. She ended up with 20 cards, but then again she was asking all day on the floor. I'm more than satisfied with my 9.
Guests weren't that big of a deal, but the whole weekend we spent most of our time doing adjustments, credit card payments, and paging people. Our forecast for Friday was $525,000 and we got $623,000. Almost $100K over goal, so that just shows how busy we were.
But what would a weekend be without a dumbass Canadian? So one comes up to GS, and asks for a comment card. So I give her one, and she asks me, "What's your policy about taking Canadian coins?" I tell her that our banks don't take them, so we can't. Guess what she says...? "Well they take them in Canada." NO FUCKING SHIT! It's Canadian currency, they better fucking take it in Canada! I swear, they are put on this Earth to test me, and make me laugh most of the time.
Thank god I didn't have to close this weekend either. I fucking hate closing with a passion. But, I got severely sleep deprived because I got up at 4am Friday, 7:30am Saturday and 11am Sunday. That may not sound bad but total for those 3 days I got about 15 hours of sleep.
Well, lucky me I get to work tonight! 3:30-close! Oh I fucking hate it.
Thursday, November 24, 2005
Happy Thanksgiving!
Wednesday was interesting...to say the least.
The first guest I help is returning a toy. When I ask her if there was anything wrong with it, the shit hits the fan. She starts spouting off about how she sent an e-mail to Target, and that she won't be doing anymore shopping at Target because I guess we aren't saying Merry Christmas. I haven't heard a thing from anyone about not saying Merry Christmas. I so badly wanted to argue with her, but she was a feisty bitch, so I just did the return and let her leave.
But come fucking on people! No one is bashing Christmas when they say happy holidays! Target still sells Christmas shit! How would you feel if you were Jewish, and every place you went told you to have a Merry Christmas!? Christmas is a holiday, and is included in the happy holidays greeting. It's really not that big of a deal. But, if you aren't going to shop somewhere because they don't bow down to your and only your religion, then I feel sorry for you. Show some damn consideration for others. Christianity is not the center of the universe so get over yourself. If someone wishes me a Merry Christmas, Happy Chanukkah, or any other holiday greeting, I say "Thanks, you too." No one is trying to convert you to their religion, they are just wishing you a happy holiday season.
We also got a call from this woman who heard that the first 100 people in the store on Friday get a $100 giftcard. Uh no.
We were done at midnight, but Phyllis and I were putting up the 2 day sale ad and so we were pretty much the last ones to leave.
I'm so excited to work tomorrow! I'm going in at 5am to get my own cards, and I'll get to see the rush in the doors. It'll be a 9 hour day for me!
Everyone have a good Thanksgiving and a happy holiday season!
The first guest I help is returning a toy. When I ask her if there was anything wrong with it, the shit hits the fan. She starts spouting off about how she sent an e-mail to Target, and that she won't be doing anymore shopping at Target because I guess we aren't saying Merry Christmas. I haven't heard a thing from anyone about not saying Merry Christmas. I so badly wanted to argue with her, but she was a feisty bitch, so I just did the return and let her leave.
But come fucking on people! No one is bashing Christmas when they say happy holidays! Target still sells Christmas shit! How would you feel if you were Jewish, and every place you went told you to have a Merry Christmas!? Christmas is a holiday, and is included in the happy holidays greeting. It's really not that big of a deal. But, if you aren't going to shop somewhere because they don't bow down to your and only your religion, then I feel sorry for you. Show some damn consideration for others. Christianity is not the center of the universe so get over yourself. If someone wishes me a Merry Christmas, Happy Chanukkah, or any other holiday greeting, I say "Thanks, you too." No one is trying to convert you to their religion, they are just wishing you a happy holiday season.
We also got a call from this woman who heard that the first 100 people in the store on Friday get a $100 giftcard. Uh no.
We were done at midnight, but Phyllis and I were putting up the 2 day sale ad and so we were pretty much the last ones to leave.
I'm so excited to work tomorrow! I'm going in at 5am to get my own cards, and I'll get to see the rush in the doors. It'll be a 9 hour day for me!
Everyone have a good Thanksgiving and a happy holiday season!
Tuesday, November 22, 2005
Current GS Employees
Ok, back in January I made a list of all the GS employees so I could see who is and isn't still there. Holy shit! A lot has changed!
First off, the old list explaining what happened to people: (People in red no longer work at GS)
Me (obviously)
Heidi - Still at Target, just not scheduled in GS anymore
Sara - Still at Target, b/c she's a makeshift head cashier
Jesse - Left in June for Indiana
Tony - Still at Target, but works with Assets Protection
Pam - Gone, I have no idea what happened to her
Phyllis
Deb - Still at Target, works in the cash office
Amanda
Mary - Left a long time ago to work at Wal-mart headquarters, haha
Angela - Still at Target as Photo Lab Team Lead
Christa - Transferred home
Amber
Donna
Kari
Melissa - Quit
Laura Mc - Gone, I have no idea what happened to her either
Becky - Quit b/c she was sick of Target's bullshit
And now the new list:
Me
Phyllis
Amanda
Amber
Donna
Kari
Ashton
Michelle Mo
Bridget
Emily
Sara Sw
Lona
Whitney
Blanka
Patricia
I'm almost sure I'm missing someone, but I'll update when I find out.
First off, the old list explaining what happened to people: (People in red no longer work at GS)
Me (obviously)
Heidi - Still at Target, just not scheduled in GS anymore
Sara - Still at Target, b/c she's a makeshift head cashier
Jesse - Left in June for Indiana
Tony - Still at Target, but works with Assets Protection
Pam - Gone, I have no idea what happened to her
Phyllis
Deb - Still at Target, works in the cash office
Amanda
Mary - Left a long time ago to work at Wal-mart headquarters, haha
Angela - Still at Target as Photo Lab Team Lead
Christa - Transferred home
Amber
Donna
Kari
Melissa - Quit
Laura Mc - Gone, I have no idea what happened to her either
Becky - Quit b/c she was sick of Target's bullshit
And now the new list:
Me
Phyllis
Amanda
Amber
Donna
Kari
Ashton
Michelle Mo
Bridget
Emily
Sara Sw
Lona
Whitney
Blanka
Patricia
I'm almost sure I'm missing someone, but I'll update when I find out.
Monday, November 21, 2005
Horrible
Saturday sucked. More so than usual. Thank fucking god I did ad Friday night or we would have been that much more behind. It was a mess the whole fucking night and I was irritated the whole day.
All of the newbies don't do shit. Whenever they aren't helping guests, they just stand there. There is plenty of to do. From now on, I'm going to bring it up with them, and if they still suck, I'm gonna try to get them out of Guest Service. We have enough lazies up there as it is, we don't need more.
So the newbies not doing anything pissed me off, and that was just the beginning. It was fucking busy and there were people everywhere. By the end of the night we had $311,000 in sales. It was a disaster. We had Guest Service relatively clean until about 9pm. We tried to do our closing duties but we either were busy with guests or one of us got pulled out to cashier. It was me and Phyllis and thank god because a newbie would have only made things worse. Salesfloor people kept bringing shit up and put it all over the counter so that it looked like a fucking pig sty. And then more brought up cartfulls. So we were trying to sort it while helping guests, and then Bridget brings up this basket full of cosmetic defectives. We couldn't fucking do it because we were already behind and doing all of those would have taken a good half hour. So Phyllis and I sort all of the abandoned shit and take the carts out of Guest Service and shut the door so no more people could come back there. They could sort their own stuff. So the store closed soon after. Well, the only thing we had done Guest Service-wise was that I did the paid and left at 7pm (really early) and got binders from the lanes for the ad.
So I'm still trying to sort through the mess that people are still bringing up, and putting the new ads in the binders. This bitch walks in the exit doors at 10:10pm. Mind you we closed at 10, but there were still people checking out. Well, she comes to Guest Service and says she wants 10% off. We thought she already applied for the card and just wanted us to apply it to her receipt. Nope, she didn't even apply yet. Well, she was approved and we had to do a fix it fast, and we keep the old receipt. She wasn't having any of it. She still wanted the old voided receipt because she said her husband was picky about receipts. Boo hoo. I told her we absolutely have to keep the receipt, so she put up a big stink and I went to photocopy it for her. That was at 10:30. The bitch finally leaves around 10:40pm, 40 minutes after the store fucking closed.
So Phyllis and I went into turbo mode and brought binders back to the lanes, hung ad, put the ad in the kiosks, closed the GS registers, brought the media to the head cashier office, and recorded the target cards in the book. It was a nightmare.
Well, after I get done with the GS shit, Sharon makes me disassemble the sale signs. That took for fucking ever, and then I had to go put them away. Well, by the time I was done they had already sent everyone home and so I punched out at 11:30pm. Yuck.
Now the store is open until 11pm every night until the day after Christmas, so I'm positive that will suck major ass.
Phyllis and I were talking about how the newbies get all the mid-day GS shifts and never have to close at GS. I kinda bitched out Sharon saying that it wasn't fair and they would have to learn it eventually or else they shouldn't get shifts up there. Why should I be doing all the closing and not get any good shifts? It's total bullshit. Well, Sharon said she would make a note about it.
Phyllis was also talking about how the veterans (veterans vs. newbies of GS) get scheduled cashiering when a newbie is at GS. That's not fair either. The head cashiers told her it had to do with her availability but she called them out because she had the same exact shift as the person in GS. It better not fucking happen to me or I will bitch and not go in that day. No fucking way. I'm expecting ALL GS shifts until January. I'm too much of an asset to GS to be cashiering.
Then, you know how I wanted to come in early for the day after Thanksgiving to get people to sign up for cards? Well, I come in at 5:30am, but that's not the problem. Christine is scheduled at 5am to do the same thing. So she'll already have a 30 minute advantage. She asked me on Saturday if I was going outside to ask for cards, or staying inside to enter hers? Uh no bitch! I'll be right outside with you! I'm gonna bitch to the head cashier on Wednesday because that's not fair that she gets a half hour start on me. I actually wanted to get cards and that's the only reason I volunteered. If they think I'm coming in to type in cards for Christine, then I'll see them at 6am. I don't do bitch work. She can type in her own god damn cards. It's just not fair for me coming in at 5:30 and Christine has already asked everyone that's there, so my only chance is with the people that get there more towards opening. It just really pisses me off. That can make my whole day rotten if I get only a few and Christine gets billions. Fuck her.
Well, my next shift is Wednesday and surprise surprise I'm working 4:30 to close! And we're closing at 11pm so that will suck. And Lona is there until 9, but I don't think I'll be able to put out ads until later. Also, I have to put up the 2-day ad, and that will be tough because I have to keep the week's ad up too. I've heard everyone that put it up was there late and all the salesfloor people left before they were even done. I have no idea how I am going to do this because the adboard will be full and so I'll have to tape the new one up. It'll probably look like shit.
I'm so excited for Thanksgiving, but not working Wednesday night or Fri-Sat-Sun. 8.5 hour days...kill me now!
All of the newbies don't do shit. Whenever they aren't helping guests, they just stand there. There is plenty of to do. From now on, I'm going to bring it up with them, and if they still suck, I'm gonna try to get them out of Guest Service. We have enough lazies up there as it is, we don't need more.
So the newbies not doing anything pissed me off, and that was just the beginning. It was fucking busy and there were people everywhere. By the end of the night we had $311,000 in sales. It was a disaster. We had Guest Service relatively clean until about 9pm. We tried to do our closing duties but we either were busy with guests or one of us got pulled out to cashier. It was me and Phyllis and thank god because a newbie would have only made things worse. Salesfloor people kept bringing shit up and put it all over the counter so that it looked like a fucking pig sty. And then more brought up cartfulls. So we were trying to sort it while helping guests, and then Bridget brings up this basket full of cosmetic defectives. We couldn't fucking do it because we were already behind and doing all of those would have taken a good half hour. So Phyllis and I sort all of the abandoned shit and take the carts out of Guest Service and shut the door so no more people could come back there. They could sort their own stuff. So the store closed soon after. Well, the only thing we had done Guest Service-wise was that I did the paid and left at 7pm (really early) and got binders from the lanes for the ad.
So I'm still trying to sort through the mess that people are still bringing up, and putting the new ads in the binders. This bitch walks in the exit doors at 10:10pm. Mind you we closed at 10, but there were still people checking out. Well, she comes to Guest Service and says she wants 10% off. We thought she already applied for the card and just wanted us to apply it to her receipt. Nope, she didn't even apply yet. Well, she was approved and we had to do a fix it fast, and we keep the old receipt. She wasn't having any of it. She still wanted the old voided receipt because she said her husband was picky about receipts. Boo hoo. I told her we absolutely have to keep the receipt, so she put up a big stink and I went to photocopy it for her. That was at 10:30. The bitch finally leaves around 10:40pm, 40 minutes after the store fucking closed.
So Phyllis and I went into turbo mode and brought binders back to the lanes, hung ad, put the ad in the kiosks, closed the GS registers, brought the media to the head cashier office, and recorded the target cards in the book. It was a nightmare.
Well, after I get done with the GS shit, Sharon makes me disassemble the sale signs. That took for fucking ever, and then I had to go put them away. Well, by the time I was done they had already sent everyone home and so I punched out at 11:30pm. Yuck.
Now the store is open until 11pm every night until the day after Christmas, so I'm positive that will suck major ass.
Phyllis and I were talking about how the newbies get all the mid-day GS shifts and never have to close at GS. I kinda bitched out Sharon saying that it wasn't fair and they would have to learn it eventually or else they shouldn't get shifts up there. Why should I be doing all the closing and not get any good shifts? It's total bullshit. Well, Sharon said she would make a note about it.
Phyllis was also talking about how the veterans (veterans vs. newbies of GS) get scheduled cashiering when a newbie is at GS. That's not fair either. The head cashiers told her it had to do with her availability but she called them out because she had the same exact shift as the person in GS. It better not fucking happen to me or I will bitch and not go in that day. No fucking way. I'm expecting ALL GS shifts until January. I'm too much of an asset to GS to be cashiering.
Then, you know how I wanted to come in early for the day after Thanksgiving to get people to sign up for cards? Well, I come in at 5:30am, but that's not the problem. Christine is scheduled at 5am to do the same thing. So she'll already have a 30 minute advantage. She asked me on Saturday if I was going outside to ask for cards, or staying inside to enter hers? Uh no bitch! I'll be right outside with you! I'm gonna bitch to the head cashier on Wednesday because that's not fair that she gets a half hour start on me. I actually wanted to get cards and that's the only reason I volunteered. If they think I'm coming in to type in cards for Christine, then I'll see them at 6am. I don't do bitch work. She can type in her own god damn cards. It's just not fair for me coming in at 5:30 and Christine has already asked everyone that's there, so my only chance is with the people that get there more towards opening. It just really pisses me off. That can make my whole day rotten if I get only a few and Christine gets billions. Fuck her.
Well, my next shift is Wednesday and surprise surprise I'm working 4:30 to close! And we're closing at 11pm so that will suck. And Lona is there until 9, but I don't think I'll be able to put out ads until later. Also, I have to put up the 2-day ad, and that will be tough because I have to keep the week's ad up too. I've heard everyone that put it up was there late and all the salesfloor people left before they were even done. I have no idea how I am going to do this because the adboard will be full and so I'll have to tape the new one up. It'll probably look like shit.
I'm so excited for Thanksgiving, but not working Wednesday night or Fri-Sat-Sun. 8.5 hour days...kill me now!
Saturday, November 19, 2005
Not In The Mood
Well, I just drove by Target, and there was 3 buses dropping off Canadians right in front of the doors. I flicked them off. Go home already.
I swear to God, if one Canadian pulls the 'but I'm from Canada' card, I will tell them straight out that it isn't an excuse and we have the same return policy for everyone regardless of where one chooses to reside. I'm so pumped up to yell at someone.
They better not ask if we exchange money either. I swear, there is usually a line of a few Canadians and they each ask if we exchange money, and I tell them no, and the person right behind them who clearly heard me asks the same fucking question. I also especially love when they get mad at me because we don't. "Well, you used to." Well we don't anymore fuckface. And then they ask where else exchanges money. A FUCKING BANK!! "Anywhere else? All the banks are closed." Not that I know of, maybe you should exchange your money BEFORE you come down. It's only common sense, but I know most Canadians lack that.
I close and so we'll probably be there until 5am because people are pigs. I'm leaving when I'm done with GS because I feel like it. Tonight is the last night we close at 10pm for a while now. Oh, how I am going to pray for 10pm closing in the next few weeks. I absolutely HATE closing at 11pm, and getting out at midnight at the earliest. Wednesday nights, I'm leaving after I'm done with GS because I have class Thursday morning and school is way more important than Target could ever be.
Well, I'm sure all hell will break loose at the store today and you'll be sure to hear about it.
I swear to God, if one Canadian pulls the 'but I'm from Canada' card, I will tell them straight out that it isn't an excuse and we have the same return policy for everyone regardless of where one chooses to reside. I'm so pumped up to yell at someone.
They better not ask if we exchange money either. I swear, there is usually a line of a few Canadians and they each ask if we exchange money, and I tell them no, and the person right behind them who clearly heard me asks the same fucking question. I also especially love when they get mad at me because we don't. "Well, you used to." Well we don't anymore fuckface. And then they ask where else exchanges money. A FUCKING BANK!! "Anywhere else? All the banks are closed." Not that I know of, maybe you should exchange your money BEFORE you come down. It's only common sense, but I know most Canadians lack that.
I close and so we'll probably be there until 5am because people are pigs. I'm leaving when I'm done with GS because I feel like it. Tonight is the last night we close at 10pm for a while now. Oh, how I am going to pray for 10pm closing in the next few weeks. I absolutely HATE closing at 11pm, and getting out at midnight at the earliest. Wednesday nights, I'm leaving after I'm done with GS because I have class Thursday morning and school is way more important than Target could ever be.
Well, I'm sure all hell will break loose at the store today and you'll be sure to hear about it.
Thursday, November 17, 2005
Guess What?
Even more training!
So I get to work on Wednesday and what do you know? Oh, I'm training 4 people from 6-9. Talk about lack of communication. So I had to plan my whole shift around training. The people I trained were so bored and I probably sounded like a retard. The training book it set up so stupid that it repeats itself over and over. And I'm not too familiar with it, so I just go along reading it, and then I realize it's something we already covered and I stop mid-sentence. I swear to God these people think I'm stupid. Oh well, they're stupid for working at Target. haha zinger!
And then today I worked 2:30-9 cashiering, but I had to buddy train a new cashier from 3-9. It's so bad, but I have a short patience with some situations. I probably don't sound like an asshole, but it seems that way sometimes. I also got to give Tara a break and that was fun because I didn't have anything challenging to do. A cashier didn't know how to do a tax exempt transaction, and another got a target card, so it was pretty easy.
I feel so bad for my readers because I'm sure you all *LOVE* to hear about my boring day. Hell, if there was more rude people more often, you'll be the first to hear about it. The weekend is almost here, and you all know what I say about the weekends: "The weekend bring out the worst in people."
Another thought that crossed my mind (they don't happen often, haha) is that I suddenly realized that guests will play any 'card' they have to get their way. And it's entirely true. I've heard some people get called racist just because we are enforcing the return policy. Another 'card' that gets played a lot in my store is the 'but I'm from Canada card'. Again, playing these 'cards' don't weigh on the situation AT ALL. They are just thrown in for sympathy, but sorry the system doesn't recognize sympathy. Here's 25 cents, call someone who cares.
Well, good news for me is that I don't cashier for a while. People should start getting REALLY bitchy right when holiday shopping starts. They are training like crazy in GS because it means less hours for me, but hey as long as they are all GS I really don't care.
The Black Friday ad leaked for Target on the Internet. Google it or something, it should pop up. A little tip for my readers, BUY THE ITEMS YOU WANT NOW! Then on the 26th or 27th go to Guest Service and get an adjustment. That way you get what you want at a cheaper price. You won't have to deal with worrying if something is out of stock. Buy now, adjust later. It's that easy. You didn't hear it from me. ;)
So, tomorrow it's 5-close GS and Saturday it's 3-close GS. God knows I love closing. This weekend will probably suck too because people will be out buying all their Thanksgiving crap. Well, I guess I better rest up for tomorrow. Fridays are notorious for difficult Canadian returns. Fun fun fun.
So I get to work on Wednesday and what do you know? Oh, I'm training 4 people from 6-9. Talk about lack of communication. So I had to plan my whole shift around training. The people I trained were so bored and I probably sounded like a retard. The training book it set up so stupid that it repeats itself over and over. And I'm not too familiar with it, so I just go along reading it, and then I realize it's something we already covered and I stop mid-sentence. I swear to God these people think I'm stupid. Oh well, they're stupid for working at Target. haha zinger!
And then today I worked 2:30-9 cashiering, but I had to buddy train a new cashier from 3-9. It's so bad, but I have a short patience with some situations. I probably don't sound like an asshole, but it seems that way sometimes. I also got to give Tara a break and that was fun because I didn't have anything challenging to do. A cashier didn't know how to do a tax exempt transaction, and another got a target card, so it was pretty easy.
I feel so bad for my readers because I'm sure you all *LOVE* to hear about my boring day. Hell, if there was more rude people more often, you'll be the first to hear about it. The weekend is almost here, and you all know what I say about the weekends: "The weekend bring out the worst in people."
Another thought that crossed my mind (they don't happen often, haha) is that I suddenly realized that guests will play any 'card' they have to get their way. And it's entirely true. I've heard some people get called racist just because we are enforcing the return policy. Another 'card' that gets played a lot in my store is the 'but I'm from Canada card'. Again, playing these 'cards' don't weigh on the situation AT ALL. They are just thrown in for sympathy, but sorry the system doesn't recognize sympathy. Here's 25 cents, call someone who cares.
Well, good news for me is that I don't cashier for a while. People should start getting REALLY bitchy right when holiday shopping starts. They are training like crazy in GS because it means less hours for me, but hey as long as they are all GS I really don't care.
The Black Friday ad leaked for Target on the Internet. Google it or something, it should pop up. A little tip for my readers, BUY THE ITEMS YOU WANT NOW! Then on the 26th or 27th go to Guest Service and get an adjustment. That way you get what you want at a cheaper price. You won't have to deal with worrying if something is out of stock. Buy now, adjust later. It's that easy. You didn't hear it from me. ;)
So, tomorrow it's 5-close GS and Saturday it's 3-close GS. God knows I love closing. This weekend will probably suck too because people will be out buying all their Thanksgiving crap. Well, I guess I better rest up for tomorrow. Fridays are notorious for difficult Canadian returns. Fun fun fun.
Monday, November 14, 2005
Sucky Weekend
Well, this past weekend sucked. At least all of the Canadians are back in their country... now all they have to do is stay there FOREVER. I can't explain how rotten some of these people were; it actually boggles my mind how someone could be so rude. Is it OK to treat people that way in Canada? If so, then why? Riddle me that Canada.
Saturday actually worked out in my favor because I got to work. I was bummed because I had a 8.5 hour day of cashiering in front of me. I get on my lane, help literally 2 people, and Sharon calls me from GS. I'm supposed to go up there. I got to tell Canadians that my lane was closed, but sure enough more people walked in right after I told the previous people. They were so pissed when I told them I was closed. Well sorry asslick, my lane light IS off! I thought I was just going to GS for a back-up because it was really busy. Ashton called in sick, and Amanda told me I was up there for my whole shift! I was ecstatic! Well, when it slowed down I went to Food Ave because they were fucking busy as hell. Always are with Canucks. I don't see what is so good about a little eatery in a fucking Target store, but the way the Canucks react it's like it's the best food ever. Which it is...(looks around for Target spy) Yep...good food at Food Ave. Anyways, it slowed down so I went back to GS, and when that got slow, I helped over at the photo lab. So I was everywhere BUT a lane, and I loved it!
So Sunday I worked 12-8 GS, Ashton worked 12-5, and Lona was scheduled 1-6. Lona has never been trained in GS; she didn't know one thing about GS, and yet she was scheduled at GS for training. Ok, I don't know where you live but Sundays are GS's busiest days because of adjustments/payments/returns from weekend. So I was basically bitching left and right because *I* had to train her because only Ashton and Emily were up there, and they are new to GS too. So I basically bitched out Tara and she must have talked to someone because when Maggie got there, she pulled Lona out of GS and put Jackie up there because it was so busy and it isn't fair to guests that I'm training while there is a long line of people to help. Well, later that day it died down, and I didn't want to come in on Tuesday (my day off) to train new people so I offered to do it right then. The head cashiers discussed and told me to grab Patricia too, and give them both a training. Training went well, but I think they still need more time up there.
Other than that, not much happened. There was a few mean people but nothing so over the top.
There was this one woman who was returning a lamp and something else but didn't have a receipt. Well, we told her it had to be one item from housewares for 34.99 equal or greater value. Well, she's gone for quite some time but GS was getting calls from the floor. The salesfloor TM asks over the walkie, "The guest was told to get an item from housewares, can she get one from domestics?" UH NO! Well, she finally found something and left.
There was this Canadian who wanted to exchange a shirt for a bigger size. Well, she had just bought it a few hours ago but left the receipt at the hotel. So I try checking her credit card, but since it was just that day, it didn't show up. So I tried doing a no-receipt return but I need a driver's license. She didn't have hers on her, but threw a fit. She wasn't with anyone else, so she put on a sob story about how she was just exchanging and that she was leaving at 6am the next day. Boo fucking hoo! You shouldn't even be driving without your fucking driver's license!
Next up is 4:30-close on Wednesday!
Saturday actually worked out in my favor because I got to work. I was bummed because I had a 8.5 hour day of cashiering in front of me. I get on my lane, help literally 2 people, and Sharon calls me from GS. I'm supposed to go up there. I got to tell Canadians that my lane was closed, but sure enough more people walked in right after I told the previous people. They were so pissed when I told them I was closed. Well sorry asslick, my lane light IS off! I thought I was just going to GS for a back-up because it was really busy. Ashton called in sick, and Amanda told me I was up there for my whole shift! I was ecstatic! Well, when it slowed down I went to Food Ave because they were fucking busy as hell. Always are with Canucks. I don't see what is so good about a little eatery in a fucking Target store, but the way the Canucks react it's like it's the best food ever. Which it is...(looks around for Target spy) Yep...good food at Food Ave. Anyways, it slowed down so I went back to GS, and when that got slow, I helped over at the photo lab. So I was everywhere BUT a lane, and I loved it!
So Sunday I worked 12-8 GS, Ashton worked 12-5, and Lona was scheduled 1-6. Lona has never been trained in GS; she didn't know one thing about GS, and yet she was scheduled at GS for training. Ok, I don't know where you live but Sundays are GS's busiest days because of adjustments/payments/returns from weekend. So I was basically bitching left and right because *I* had to train her because only Ashton and Emily were up there, and they are new to GS too. So I basically bitched out Tara and she must have talked to someone because when Maggie got there, she pulled Lona out of GS and put Jackie up there because it was so busy and it isn't fair to guests that I'm training while there is a long line of people to help. Well, later that day it died down, and I didn't want to come in on Tuesday (my day off) to train new people so I offered to do it right then. The head cashiers discussed and told me to grab Patricia too, and give them both a training. Training went well, but I think they still need more time up there.
Other than that, not much happened. There was a few mean people but nothing so over the top.
There was this one woman who was returning a lamp and something else but didn't have a receipt. Well, we told her it had to be one item from housewares for 34.99 equal or greater value. Well, she's gone for quite some time but GS was getting calls from the floor. The salesfloor TM asks over the walkie, "The guest was told to get an item from housewares, can she get one from domestics?" UH NO! Well, she finally found something and left.
There was this Canadian who wanted to exchange a shirt for a bigger size. Well, she had just bought it a few hours ago but left the receipt at the hotel. So I try checking her credit card, but since it was just that day, it didn't show up. So I tried doing a no-receipt return but I need a driver's license. She didn't have hers on her, but threw a fit. She wasn't with anyone else, so she put on a sob story about how she was just exchanging and that she was leaving at 6am the next day. Boo fucking hoo! You shouldn't even be driving without your fucking driver's license!
Next up is 4:30-close on Wednesday!
Friday, November 11, 2005
Jesus Fucking Christ! (A vent)
I am so stressed out right now. Never have I been yelled at so many times and been so overwhelmed that I needed to leave the building to calm down just a little bit. Seriously, TODAY SUCKED! I would not wish today upon my worst enemy.
I was bitched out by a Canadian because our sheet sets were the same price for any size. She bitched me out because she didn't want to pay the same price for the full size as she did for the queen. I kept telling her that was just how things were priced for that particular item. But no, she kept bitching that "in Canada" (Which by the way I hope gets bombed and everyone dies) the full size was lower than the queen. Yeah, it's like that here too, but for that certain item it's all the same price. She argued with me for 10 minutes and I had enough. I was in a pissed off mood for the rest of the day.
Tara asked me if I was doing OK and I told her that it wasn't. She talked to me and I told her every single person was being an asshole, and I was getting sick of getting yelled at. She told me that I don't get paid enough to get constantly yelled at so if someone was being difficult that I should call her up to GS. But then she got on my case for not getting a Target card. I flipped on her and said that I've been yelled at all day and I didn't want to be yelled at about that too.
The reason why the stupid fucking Canadians that all should die are down here is because everything is closed in their country today. Why would you close down everything for a holiday? Because they are fucking stupid. Some fucktards (that's what I'm referring them to for the rest of the post) said that line at the border was 2 FUCKING HOURS!!!!! Jesus fucking Christ! Are you serious people!? And they all trashed the store and were basically being dumbfucks like they usually are.
I had a Canadian ask me if U.S. currency comes out of the ATM. Uh, no it's only stocked with Euros. Are you that fucking stupid!?
Our store at 7pm had raked in nearly $250,000, and by the time I left at 9pm we had 65 bullseyes. Yeah, holy shit. Tomorrow it sucks even more because I cashier for 8.5 fucking hours and I'm going to hate every minute of it.
I was bitched out by a Canadian because our sheet sets were the same price for any size. She bitched me out because she didn't want to pay the same price for the full size as she did for the queen. I kept telling her that was just how things were priced for that particular item. But no, she kept bitching that "in Canada" (Which by the way I hope gets bombed and everyone dies) the full size was lower than the queen. Yeah, it's like that here too, but for that certain item it's all the same price. She argued with me for 10 minutes and I had enough. I was in a pissed off mood for the rest of the day.
Tara asked me if I was doing OK and I told her that it wasn't. She talked to me and I told her every single person was being an asshole, and I was getting sick of getting yelled at. She told me that I don't get paid enough to get constantly yelled at so if someone was being difficult that I should call her up to GS. But then she got on my case for not getting a Target card. I flipped on her and said that I've been yelled at all day and I didn't want to be yelled at about that too.
The reason why the stupid fucking Canadians that all should die are down here is because everything is closed in their country today. Why would you close down everything for a holiday? Because they are fucking stupid. Some fucktards (that's what I'm referring them to for the rest of the post) said that line at the border was 2 FUCKING HOURS!!!!! Jesus fucking Christ! Are you serious people!? And they all trashed the store and were basically being dumbfucks like they usually are.
I had a Canadian ask me if U.S. currency comes out of the ATM. Uh, no it's only stocked with Euros. Are you that fucking stupid!?
Our store at 7pm had raked in nearly $250,000, and by the time I left at 9pm we had 65 bullseyes. Yeah, holy shit. Tomorrow it sucks even more because I cashier for 8.5 fucking hours and I'm going to hate every minute of it.
Fun Fun
I had so much fun training. I'm sure I sounded retarded though because as I was reading something, and I decided I didn't need to cover it, I just stopped. Kinda funny. I also saw some yawns as I was reading and I couldn't help but smile because it is really boring.
I just read through the book, went over pretty much everything possible...(Did you know there are 5 possibilities when it comes to taking a credit card?)... and then we grabbed 'difficult' items, went on break, then practiced and they got put on a lane. I don't know if it was my doing, but my trainees were doing great during practicing. It is pretty much straight forward, and our system walks you through every step. After practicing with the 'difficult' items for a while and seeing all possibilities of payment, I could tell they were ready. So I paired them up with some cashiers and I got to go home.
It was also funny because we were training on the middle lanes. We only use them for busy holiday shopping days, but still some people (mostly Canadians of course) came up and got in line for the lane. My trainees laughed every time I turned them away. But come on, the lane light is off, and there is 3 people on 1 lane. If they are working today I'm going to see how they are doing.
Which brings me to my next topic... The Canadians are here... In the thousands! Everywhere you look there is a Canadian. They piss and moan at just about everything. And they are wearing their little 'remembrance day' flowers so they stick out even more. I told Sara what they were for and she said, "What are they remembering?" And we both said at the same time, "How fucking stupid they are?" I laughed. It was word for word. Sara also continued, "How fucking ugly they are?" "How bad they smell?" Damn, she is a fucking hoot to work with. I highly recommend going to see the movie "Waiting" with Ryan Reynolds. It is fucking hilarious, and although they work at a restaurant, it is so similar to working retail. And if you do see it, the girl that always swears and is angry is the spitting image of Sara. When a few of my friends went to see it in the theatre, we could not stop laughing everytime she opened her mouth. It sounds exactly like her. There is this one part where the girl in the movie is in the kitchen and she is just screaming swear words as she walks out to the dining area, she turns the corner to help her customers and acts like the nicest person ever. It's so funny and a must own for people in retail and in restaurants.
I also found a running countdown for Black Friday. Here's the link: http://www.makeacountdown.com/?id=111977
Well, I'm working all weekend so I'm sure I'll encounter some rude ass bitches.
I just read through the book, went over pretty much everything possible...(Did you know there are 5 possibilities when it comes to taking a credit card?)... and then we grabbed 'difficult' items, went on break, then practiced and they got put on a lane. I don't know if it was my doing, but my trainees were doing great during practicing. It is pretty much straight forward, and our system walks you through every step. After practicing with the 'difficult' items for a while and seeing all possibilities of payment, I could tell they were ready. So I paired them up with some cashiers and I got to go home.
It was also funny because we were training on the middle lanes. We only use them for busy holiday shopping days, but still some people (mostly Canadians of course) came up and got in line for the lane. My trainees laughed every time I turned them away. But come on, the lane light is off, and there is 3 people on 1 lane. If they are working today I'm going to see how they are doing.
Which brings me to my next topic... The Canadians are here... In the thousands! Everywhere you look there is a Canadian. They piss and moan at just about everything. And they are wearing their little 'remembrance day' flowers so they stick out even more. I told Sara what they were for and she said, "What are they remembering?" And we both said at the same time, "How fucking stupid they are?" I laughed. It was word for word. Sara also continued, "How fucking ugly they are?" "How bad they smell?" Damn, she is a fucking hoot to work with. I highly recommend going to see the movie "Waiting" with Ryan Reynolds. It is fucking hilarious, and although they work at a restaurant, it is so similar to working retail. And if you do see it, the girl that always swears and is angry is the spitting image of Sara. When a few of my friends went to see it in the theatre, we could not stop laughing everytime she opened her mouth. It sounds exactly like her. There is this one part where the girl in the movie is in the kitchen and she is just screaming swear words as she walks out to the dining area, she turns the corner to help her customers and acts like the nicest person ever. It's so funny and a must own for people in retail and in restaurants.
I also found a running countdown for Black Friday. Here's the link: http://www.makeacountdown.com/?id=111977
Well, I'm working all weekend so I'm sure I'll encounter some rude ass bitches.
Thursday, November 10, 2005
Pissed Off
So I get to work yesterday, I go check my clip to see who I'm training. Nothing there. Ok, so I go check the break closet and Heidi and I were crossed out but Phyllis was training. I ask the head cashier and it got moved to today. That sucks because I was worried about training the whole fucking day and then when I get there they say nope tomorrow. So that kinda pissed me off. I'm not really worried anymore because I could care less. And because I know more about training than I did yesterday.
Well, the very first person I helped was the biggest bitch in the world. She was returning a box of that Choxie chocolate crap. Well, it was $12. I ask her how she paid for it and she said cash. Great. I then tell her she has to exchange it for 1 item in the Candy department for equal or greater value. She said, "Where is that written!? Where does it say I have to exchange it in the same department!?" I tell her it's not written anywhere, but it our policy without a receipt. She keeps asking where it is written and at that point I just snapped. I told her, "If you want to go by what is written, then I am going to need a receipt!" She says, "No, because I've been in here before without a receipt and they gave me cash back or a giftcard." I told her that was only if the item was under $10. Well, I was being extremely rude with her because she was being a bitch, and she asked for my supervisor. Gladly. Well, Rich comes up and he asks her how she paid for it. Guess what she said, "It's probably on my credit card." WHAT THE FUCK!? Had you said that the first time I asked you, we wouldn't be in this fucking mess! I was hoping it wouldn't show up on the card, but it did, and the bitch thought she was getting past policy and acted all high and mighty. I seriously want to kill her, or at least beat some sense into her. Looking back, I should have just said, "If you want to go by what is written, then I will need a receipt to do the return. Thank you, have a nice day. Can I help who's next?" If she said anything more, I should have said, "The employee that helped you previously was trying to help you out, I'm not trying because of your attitude. Until you can show me some respect, then you can either leave or wait for someone else to help you." One of these days that will be said. People were just all around pissy today.
I was crabby until someone applied for a Target card. She called in earlier and asked me if she was approved if she would get a temporary card that could be used right away. I told her yes, and hoped she came in tonight to apply for one. Well, about 30 minutes later she came in and I was delighted.
So today I'm scheduled 2-8 in GS, but I go to train at 6 and have to stay until we're done, like around 9 or so. I really don't care if I stay later, I don't have class tomorrow. It kinda sucks for Emily though because she's newer at GS, but still knows waht she's doing for the most part. There is going to be 3 trainers, me, Phyllis, and Amanda. Me and Amanda have never trained before so they are putting Phyllis in between us so if we have any questions we can ask her. I'm just worried about not doing things quickly enough and getting done after everyone else. Oh well, can't worry about it until it happens. Each trainer gets 3 trainees, and tonight they are all going to be cashiers, so they need detailed training. It should be a piece of cake, and I just hope to make it somewhat interesting so they will learn better.
I've been saying for quite some time now that this weekend will suck because Canadians have Friday off for Remembrance day. Last year was ungodly, and because the exchange rate sucks, they will be down here in boatloads. I'll get the grenades ready. LOL. I'm sure tonight and tomorrow will be really busy at GS, and we'll have to deal with assholes over 90 days because they don't get down here often and that's all my fault. Saturday and Sunday will be busy for the front lanes, and kinda busy at GS. I'm not looking forward to it at all. It also doesn't help that I work the whole weekend. Tonight: 2-~9 GS and training, Fri: 2-9 GS, Sat: 11:15-7:45 cashiering (ick), and Sun: 12-8 GS. So that leaves pretty much NO time to do anything school related. Fun fun fun.
Official BLACK FRIDAY Countdown: 15 Days!
Oh yeah, the schedule comes out today for the week of Thanksgiving. Should be interesting! That Sunday we start closing at 11pm. Ick!
Well, the very first person I helped was the biggest bitch in the world. She was returning a box of that Choxie chocolate crap. Well, it was $12. I ask her how she paid for it and she said cash. Great. I then tell her she has to exchange it for 1 item in the Candy department for equal or greater value. She said, "Where is that written!? Where does it say I have to exchange it in the same department!?" I tell her it's not written anywhere, but it our policy without a receipt. She keeps asking where it is written and at that point I just snapped. I told her, "If you want to go by what is written, then I am going to need a receipt!" She says, "No, because I've been in here before without a receipt and they gave me cash back or a giftcard." I told her that was only if the item was under $10. Well, I was being extremely rude with her because she was being a bitch, and she asked for my supervisor. Gladly. Well, Rich comes up and he asks her how she paid for it. Guess what she said, "It's probably on my credit card." WHAT THE FUCK!? Had you said that the first time I asked you, we wouldn't be in this fucking mess! I was hoping it wouldn't show up on the card, but it did, and the bitch thought she was getting past policy and acted all high and mighty. I seriously want to kill her, or at least beat some sense into her. Looking back, I should have just said, "If you want to go by what is written, then I will need a receipt to do the return. Thank you, have a nice day. Can I help who's next?" If she said anything more, I should have said, "The employee that helped you previously was trying to help you out, I'm not trying because of your attitude. Until you can show me some respect, then you can either leave or wait for someone else to help you." One of these days that will be said. People were just all around pissy today.
I was crabby until someone applied for a Target card. She called in earlier and asked me if she was approved if she would get a temporary card that could be used right away. I told her yes, and hoped she came in tonight to apply for one. Well, about 30 minutes later she came in and I was delighted.
So today I'm scheduled 2-8 in GS, but I go to train at 6 and have to stay until we're done, like around 9 or so. I really don't care if I stay later, I don't have class tomorrow. It kinda sucks for Emily though because she's newer at GS, but still knows waht she's doing for the most part. There is going to be 3 trainers, me, Phyllis, and Amanda. Me and Amanda have never trained before so they are putting Phyllis in between us so if we have any questions we can ask her. I'm just worried about not doing things quickly enough and getting done after everyone else. Oh well, can't worry about it until it happens. Each trainer gets 3 trainees, and tonight they are all going to be cashiers, so they need detailed training. It should be a piece of cake, and I just hope to make it somewhat interesting so they will learn better.
I've been saying for quite some time now that this weekend will suck because Canadians have Friday off for Remembrance day. Last year was ungodly, and because the exchange rate sucks, they will be down here in boatloads. I'll get the grenades ready. LOL. I'm sure tonight and tomorrow will be really busy at GS, and we'll have to deal with assholes over 90 days because they don't get down here often and that's all my fault. Saturday and Sunday will be busy for the front lanes, and kinda busy at GS. I'm not looking forward to it at all. It also doesn't help that I work the whole weekend. Tonight: 2-~9 GS and training, Fri: 2-9 GS, Sat: 11:15-7:45 cashiering (ick), and Sun: 12-8 GS. So that leaves pretty much NO time to do anything school related. Fun fun fun.
Official BLACK FRIDAY Countdown: 15 Days!
Oh yeah, the schedule comes out today for the week of Thanksgiving. Should be interesting! That Sunday we start closing at 11pm. Ick!
Tuesday, November 08, 2005
Even More Training
My God, they are really getting their money's worth with me. Here I thought I was never going to cashier train because I'm the only one available to close GS on Wednesdays, but I guess I was wrong.
Tomorrow they have me cashier train from 6-9. I work GS from 4:30-close so Jackie is going to take over for me for those 3 hours. I'm gonna have to take my lunch beforehand, or else I won't be able to take one, and I'd get bitched out for that. This is my first time EVER cashier training and I know the material obviously, but going about it is what is making me nervous. We do have a binder, but I'm still nervous. I don't know how many people I'm training or anything. I'm sure I'll find out on Wednesday at the last minute like usual. That's what's making me nervous, not knowing anything. My store has bad communication.
I worked this past Saturday and Sunday and it wasn't fun. Saturday I closed GS, and NO, the ads weren't done. So I of course had to do them. I guess it was really busy on Friday with all the fucking Canucks storming down for their 3 day weekend. They get another one this weekend too! Kill me! Last year for their 'remembrance day' the store was fucking destroyed. I do believe the President came and declared it a national disaster. Thank GOD I don't close this weekend, but I do cashier on Saturday for 8.5 fucking hours! That's not going over too well either. I can't complain too much because I'm getting more shifts than anyone else at GS, but then again I am working 32 fucking hours a week when I asked for a max of 20. Funny thing is that I can still keep my grades up. I am just not looking forward to this weekend. I work Wed-Sun and my weekend was pretty much raped. I wake up, go to Target, and go to bed. I seriously have NO free time. Next weekend is going to be worse, I close Fri and Sat, and I think I cashier train on that Sun at 8am. Yeah, because getting up at 6:30am 4 days a week was too boring. (eyeroll) Maggie is cooking up the schedule today, and it should be out on Thursday, and that's the one with Thanksgiving and BLACK FRIDAY! Scary. I open though, so it should be fun. I almost want to ask if I can take pics of the rush in the morning. That would be too funny. Hopefully I'll get a lot of cards that morning. There is just so much going on everywhere right now. School is pushing it, Target is pushing it, and I can't wait for Christmas break. You need times where you can wake up and not worry about classes. I'm never worried about Target in the sense that once you're done for the day, you're done; there's no tests to study for or homework to do. I think I would go insane if I didn't have a job. Work takes my mind off school and that is a good thing most of the time. So now that I've been bouncing from topic to topic, I'll just end it.
BLACK FRIDAY Countdown: 17 days!
Tomorrow they have me cashier train from 6-9. I work GS from 4:30-close so Jackie is going to take over for me for those 3 hours. I'm gonna have to take my lunch beforehand, or else I won't be able to take one, and I'd get bitched out for that. This is my first time EVER cashier training and I know the material obviously, but going about it is what is making me nervous. We do have a binder, but I'm still nervous. I don't know how many people I'm training or anything. I'm sure I'll find out on Wednesday at the last minute like usual. That's what's making me nervous, not knowing anything. My store has bad communication.
I worked this past Saturday and Sunday and it wasn't fun. Saturday I closed GS, and NO, the ads weren't done. So I of course had to do them. I guess it was really busy on Friday with all the fucking Canucks storming down for their 3 day weekend. They get another one this weekend too! Kill me! Last year for their 'remembrance day' the store was fucking destroyed. I do believe the President came and declared it a national disaster. Thank GOD I don't close this weekend, but I do cashier on Saturday for 8.5 fucking hours! That's not going over too well either. I can't complain too much because I'm getting more shifts than anyone else at GS, but then again I am working 32 fucking hours a week when I asked for a max of 20. Funny thing is that I can still keep my grades up. I am just not looking forward to this weekend. I work Wed-Sun and my weekend was pretty much raped. I wake up, go to Target, and go to bed. I seriously have NO free time. Next weekend is going to be worse, I close Fri and Sat, and I think I cashier train on that Sun at 8am. Yeah, because getting up at 6:30am 4 days a week was too boring. (eyeroll) Maggie is cooking up the schedule today, and it should be out on Thursday, and that's the one with Thanksgiving and BLACK FRIDAY! Scary. I open though, so it should be fun. I almost want to ask if I can take pics of the rush in the morning. That would be too funny. Hopefully I'll get a lot of cards that morning. There is just so much going on everywhere right now. School is pushing it, Target is pushing it, and I can't wait for Christmas break. You need times where you can wake up and not worry about classes. I'm never worried about Target in the sense that once you're done for the day, you're done; there's no tests to study for or homework to do. I think I would go insane if I didn't have a job. Work takes my mind off school and that is a good thing most of the time. So now that I've been bouncing from topic to topic, I'll just end it.
BLACK FRIDAY Countdown: 17 days!
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